Billing and subscription

Invoices, payments and changes to your subscription.

13 articles3 topics

Invoices and payments

See and check your invoicesOpen the customer portal from your account page, read your billing history there and download an invoice.Change your payment detailsAdd or replace the payment details of your e-tailize subscription, on the payment details page or in the portal.Ask a question about a paymentWhere to ask a question about a payment or an invoice, and what to send along so we can answer it without extra questions.

Your subscription

Change or cancel your subscriptionHow your package and revenue band set your price, and where a change or a cancellation of your subscription is arranged.Cancel, failed payment and the one euro verificationWhat to do when you want to cancel, when a payment fails, and when a charge of one euro from us shows up on your card.See which Toolkit band you payHow your combined marketplace revenue sets your Toolkit band each month, excluding VAT and after returns, up or down on the next invoice.Prepay 12 months of Toolkit and get 14Pay 12 months of the Toolkit upfront and get 14. How the prepay works, what your prepaid band means and what happens after it.See how your Expansion fee is setHow the revenue on your new marketplaces sets your Expansion fee each month, what counts as revenue and how the optional base prepay works.Leave Expansion or keep a marketplace accountYou cancel Expansion any month. Closing an account is free, and keeping one we opened costs a one time fee that steps down to zero.

Guarantees

Check if the Up and Running Guarantee appliesWhat the Up and Running Guarantee of the Toolkit covers, when your input counts as complete and how you get your free month.Check if the 90 day money back guarantee appliesWhat the 90 day money back guarantee of Expansion covers, when its two clocks start and which fees you get back.Check if the First Order Guarantee appliesWhat the First Order Guarantee covers on an Expansion quote that includes it, when its clocks start and what you get without a first order.Check if the Slow Start Guarantee appliesWhat the Slow Start Guarantee of the Takeover covers, which conditions apply and the two choices you get after a slow first 6 months.