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Before you start
Your subscription runs per marketplace connection, so adding or dropping a marketplace is a change to it. What is running now stands on your invoices in the customer portal, which you open with "Manage account" on your account page, see See and check your invoices.
Common problems
You want to change your subscription or your payment method. You do that in the customer portal, which you open with "Manage account" on your account page.
You want to add a marketplace connection. You add that one yourself: open the connections page and use "New connection". Because your subscription runs per connection, our team confirms the pricing side of an added marketplace with you.
You want to drop a connection, or stop altogether. That is arranged by our support team. Use the chat in the app or write to them, and name the connection it is about.
You are not sure what is running. Read your billing history in the portal first, then you name the right connection in one go.
FAQ
What does support need from me?
The name of the connection your request is about, and what you want to change.
When does a cancellation take effect?
When it stops follows your signed agreement, and support confirms the end date to you.
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