Troubleshooting

The most common errors and what to do about them.

8 articles1 topic

Errors

The connection with a marketplace will not go throughWork through the causes of a failing marketplace connection, from an empty field to the Amazon login flow.My Shopify import brings in nothing or only half my rangeCheck the connection, the permissions of the custom app in Shopify and the barcode field before you run the import again.Invalid EAN: what e-tailize checks and how to fix ite-tailize checks the length and the check digit of an EAN before an offer push to Mirakl and in the Stockhub flow. See how you correct it.What the order exception states meanRead the "Exception state" column on the "Order dashboard", what each of the seven states says and what you do about it.An order does not reach PicqerWhat to check when an order stays behind, and the rules for entering it in Picqer by hand without shipping it twice.Track and trace refused or landing on the wrong carrierWhy a marketplace rejects the tracking you send, why a forwarded order arrives with the wrong carrier, and what fixes each one.Oversold or negative stock: find where the count stoppedWalk the stock chain from your source to the marketplace and find the link where the new count stopped travelling.The app feels slow, what to checkFour checks on your own side when e-tailize feels slow: your connection, your browser, your cache and a hard reset.