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Before you start
The Up and Running Guarantee comes with the Toolkit, on quotes made on the terms of 5 October 2026. In one line: up and running in 10 working days, or your next month is free. The conditions are in your quote, and where this article and your quote differ, your quote wins.
It covers one thing: that your shop and your first marketplace are connected to e-tailize and syncing. It never covers a marketplace's approval, your listings or your orders. Each marketplace decides on admission, and listing your products is your own work in the Toolkit.
Steps
- Get approved by your first marketplace. You apply yourself, and the marketplace decides.
- Make your input complete: the logins of that approved marketplace account and its product file. The 10 working days start on the day both are with us.
- Connect your shop and that marketplace with us in your onboarding call.
- Check that the connection syncs: it shows on the "API connections" page, and products, stock and orders start to move between your shop and the marketplace.
- Not connected and syncing 10 working days after your input was complete, because of us? Tell support through the chat in the app, and name the connection it is about.
What happens next
Support checks the dates against your input. If the delay was ours, your next month is free. The guarantee applies once, and nothing is paid out in cash.
Common problems
The 10 working days have not started. They start when your input is complete. An approved account without its product file, or a product file without the logins, is not complete yet.
Your marketplace has not approved you yet. Without an approved account there are no logins to connect, so the clock has not started. Approval is up to the marketplace. Stuck with the application? Expansion does it for you.
The delay was on your side. The guarantee covers a delay because of us. Waiting for something only you can give, such as access to your shop, does not count.
FAQ
Is the free month paid out in cash?
No. You get your next month free, once. Nothing is paid out in cash.
Does the guarantee cover approval, listings or sales?
No. It covers the connection and the sync only, never a marketplace's approval, your listings or your orders.
Does my quote have this guarantee?
Your quote says so under its terms. Toolkit quotes on the terms of 5 October 2026 carry it; an older quote keeps its own terms.
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