Check if the 90 day money back guarantee applies

Before you start

The 90 day money back guarantee comes with Expansion, on quotes that include it. In one line: nothing live in 90 days because of us, or 90 days of new sales that don't cover our fees, and you get those fees back. The conditions are in your quote, and where this article and your quote differ, your quote wins.

It has two cases, each with its own 90 day clock. Each applies once, to your first marketplace: the first account you get access to or that a marketplace approves. Marketplaces you add later stay outside it. A quote that carries the First Order Guarantee keeps that guarantee instead, see Check if the First Order Guarantee applies.

Steps

1. Make your input complete: the full KYC set for your first marketplace, and the product data, stock and prices of your launch assortment, with the onboarding kickoff confirmed in writing. The 90 day clock for the nothing live case starts on the later of those two.
2. Do your part on time: the KYC set within 10 business days after the onboarding call, half of your launch assortment live through e-tailize within 10 business days after the marketplace admits you, and replies to us, partners and marketplaces within 3 business days.
3. Put your products live. The 90 day clock for the revenue case starts on the first day at least half of your launch assortment is live for sale on your first marketplace.

What happens next

Nothing live 90 days after your input is complete, because of us. You get back all the e-tailize subscription fees you paid under the quote, the first month included, and the agreement ends.

Because of us means: no marketplace account came through us for a reason on our side, or the account came through but our software did not work, so you could not put your products live.

Live, but 90 days of new sales don't cover our fees. If the combined revenue of the new marketplaces opened under your quote, in the 90 days from that first day, is below the e-tailize subscription fees you paid from signing through the end of that period, you get those fees back. The agreement keeps running.

Revenue counts without VAT, returns, refunds, cancellations and chargebacks. We measure it with the reports of each marketplace, or with the order data in e-tailize.

Claim in writing within 30 days after the period ends. We pay within 14 days after we confirm your claim.

Common problems

You had access but did not list. The nothing live case does not apply when you had account access and working software but did not put your products live yourself.

You cancelled or paused. Cancelling before a period ends ends the guarantee for that period. So do pausing your sales, disconnecting the integration or taking a large part of your launch assortment offline.

Your quote has no guarantee. It is a choice per quote. If your quote does not include it, it does not apply.

FAQ

Does the guarantee promise sales?

No. It is a guarantee, not a forecast. Each marketplace decides on admission, and the guarantee says which fees you get back when the start is slow.

Are ad spend and marketplace costs refunded?

No. Only the e-tailize subscription fee counts. VAT, marketplace costs, shipping, ad spend and other third party costs stay outside it.

Related

• Start Expansion: who applies and what you deliver
• See how your Expansion fee is set
• Check if the First Order Guarantee applies