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Selling on The Phone House

Interested in selling via The Phone House? Then you’ve come to the right place. In the table of contents below you can see (and click on) what we will cover in this article.

Why sell via The Phone House?

The Phone House is a well-established platform for selling mobile phones and accessories. With a history dating back to the early 1990s, the company has built a reputation for providing high-quality products and excellent customer service. Sellers on The Phone House can take advantage of the platform’s large customer base and extensive marketing efforts to reach a wider audience and increase sales. The platform offers a range of tools and resources to help sellers manage their listings and track their performance, making it a popular choice for businesses of all sizes. Overall, The Phone House is a reliable and trusted platform for selling mobile phones and accessories, with a long history of success in the industry.

Advantages of selling on The Phone House via e-tailize

  • Established brand with loyal customer base
  • Wide range of products and services
  • Comprehensive training and support for staff
  • Access to exclusive deals and promotions
  • Strong partnerships with leading mobile networks
  • Competitive commission rates and incentives

Fully integrate The Phone House with your systems

Do you want to manage The Phone House and any other future or current marketplace(s) in one place? At e-tailize you can accommodate the following functionalities:

  • Sell ​​on marketplaces across Europe (over 100 integrations)
  • Centralized order management (automatic & manual)
  • Centralized inventory management
  • Full PIM system specifically designed for marketplaces
  • Easily post products on marketplaces
  • Integration with all kinds of fulfillment software (e.g. MyParcel, Picqer, and more)
  • Connection with the well-known CMS platforms (Shopify, WooCommerce and more)
How do you sell on The Phone House
Step 1
Register Your Business with The Phone House

To sell on The Phone House, you must first have a registered business. This means having all the necessary legal documents and permits required to operate a business in your country.

Step 2
Create an Account on The Phone House Marketplace

Once your business is registered, you can create an account on The Phone House marketplace. This will allow you to list your products and start selling to customers.

Step 3
Set Up an e-tailize Account

To make the most of your sales on The Phone House, you should set up an e-tailize account. This will help you manage your inventory, orders, and pricing across multiple marketplaces.

Step 4
Upload Your Products to The Phone House

With e-tailize, you can easily upload all your products to The Phone House marketplace. This will ensure that your products are visible to customers and increase your chances of making a sale.

Step 5
Optimize and Monetize Your Listings

To maximize your sales on The Phone House, you can use e-tailize’s ‘Analyze’ and ‘Advertize’ modules. These tools will help you optimize your listings and target the right customers, increasing your chances of making a sale.

Possible Problems and Challenges

Knowledge | Quite a bit of knowledge is needed to be able to compete well with current sellers on The Phone House. That’s where an analytical tool like e-tailize can help you. Our dashboard gives you the insights and pointers you need to take on the fight.

Errors | It is important that you as a seller keep your performance score as high as possible. Stable stock synchronization and reliable order forwarding are therefore critical. In addition, you also want to be able to efficiently process a high number of returns. With a tool like e-tailize, you can be sure that there are no (synchronization) errors between your marketplaces, webshop(s), fulfillment parties, and the PIM system.

Scaling | When you have The Phone House under control, you want to expand the number of channels – and thus your reach. If you import your products into a PIM system, you can also upload the products to other marketplaces in addition to The Phone House. Even better; immediately your order management and stock synchronization are arranged.

The main selling categories on The Phone House:

The Phone House mainly sells mobile phones, tablets, wearables, and accessories such as cases, chargers, and headphones. They also offer services such as phone contracts, insurance, and repairs.

The Buy Box
The Buy Box
When several partners offer the same product, one of the partners is featured the Buy Box. That's because this partner has the best offer in terms of price, delivery time and service. Most sales are made through the Buy Box. So it is essential to win this. A common tactic to always win the Buy Box is to set up your own brand with unique EANs. If you are the only provider of a product, you will always win the Buy Box.

Seller Rating
Seller Rating
Your ability to get a high score on the 'service' aspect (named in the Buy Box section) depends entirely on your Seller Rating. Your Seller Rating is determined based on how well you meet the The Phone House terms of service. Below this block you can find some of the conditions The Phone House will look at.

The costs & conditions

As a seller on The Phone House, you will be required to pay a commission fee of 10% on the total sale price of your product. Additionally, there is a fixed fee of €0.99 per item sold. These fees are deducted from your earnings before you receive your payout. It is important to note that The Phone House also charges a fee for shipping and handling, which is determined by the weight and size of the item being sold.

Selling conditions on The Phone House:

  • Returns must be accepted within 14 days of delivery
  • Products must be delivered on time at least 95% of the time
  • Sellers must respond to customer questions within 24 hours
  • Maximum delivery time is 7 days
  • Products must be accurately described and in good condition
  • Sellers must provide tracking information for all shipments
  • The Phone House reserves the right to suspend or terminate seller accounts for violating their policies

How to learn to sell on The Phone House

Here are some tips that could help:

  1. Attend training sessions provided by The Phone House: The company may offer training sessions or workshops to help employees learn how to sell effectively.
  2. Observe experienced colleagues: Watch how experienced salespeople interact with customers and learn from their techniques.
  3. Practice active listening: Listen attentively to customers to understand their needs and preferences.
  4. Learn about the products: Gain a thorough understanding of the products and services offered by The Phone House to better explain their features and benefits to customers.
  5. Build rapport with customers: Establish a connection with customers by being friendly, approachable, and empathetic.
  6. Follow up with customers: After a sale, follow up with customers to ensure their satisfaction and offer additional support if needed.
  7. Continuously improve: Seek feedback from customers and colleagues to identify areas for improvement and continuously work on enhancing sales skills.


In conclusion, The Phone House is a reliable and well-established platform for selling mobile phones and accessories, with a large customer base and extensive marketing efforts. By selling on The Phone House, businesses can take advantage of the platform’s tools and resources to manage their listings and track their performance, increasing their chances of making a sale. E-tailize can help sellers manage their inventory, orders, and pricing across multiple marketplaces, as well as optimize their listings and target the right customers. However, sellers must meet certain conditions and pay commission fees to sell on The Phone House. By attending training sessions, observing experienced colleagues, practicing active listening, learning about the products, building rapport with customers, following up with customers, and continuously improving, sellers can enhance their sales skills and succeed on The Phone House.

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Ricardo Rubino
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