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Before you start
Everything here happens on the page "Mirakl order invoice forwarding", under "Fulfillment" in the left sidebar. Setting it up in the first place is Set up invoice forwarding for Mirakl marketplaces.
Common problems
An order got no invoice
Walk the four conditions in order. The order has to be closed, which means fully fulfilled with its tracking updated to the marketplace. It has to have been placed within the last seven days. The product's EAN code has to stand on your "Products" tab, and every product needs its own EAN code in the PIM. And "Enable for marketplace" has to be on for the invoice to leave.
Cancelled orders, cancelled order lines and lines with a quantity of zero are never invoiced.
Save returns "Default VAT is required"
The value that is prefilled in "Default VAT(%)" is a placeholder and does not count as an entry. Type your own rate into the field and save again. After the setup you can still set a different rate per product with "Edit VAT".
The "Products" and "Invoices" tabs stay greyed out
They unlock once the setup is completed and saved. Fill in every field on the "Setup" tab, click "Save", and they open.
The VAT on an invoice is not the rate you set
VAT that comes with the order always wins. e-tailize only calculates VAT itself, with your "Default VAT(%)" or the rate you set per product, when the order carries no VAT details at all.
The currency on an invoice is not the one you set
The same rule. A currency specified in the order is used. Only when the order has none does the value in the "Currency" dropdown apply.
An invoice shows "Errors" or "Warnings"
The "Invoices" tab shows a status per invoice. A healthy invoice travels from "Order received" to "Sent to marketplace", which is the finished state. Filter on "Errors" or "Warnings" in "Invoice status" to see the ones that need attention, open the info icon next to the status for the message behind it, and ask our support team if that message does not tell you what to fix.
The marketplace tile you need is not on the page
Only Mirakl connections appear. A marketplace that does not run on Mirakl is not part of this feature, so there is nothing to set up for it.
FAQ
Who sends the invoice to my customer?
e-tailize sends it to the marketplace, and the marketplace forwards it to the buyer. You never mail an invoice yourself.
Where do I see whether it is running?
In the panel "Order invoice summary for last 7 days", top right of the page. It counts the invoices created, the invoices sent to the marketplace, the errors and the warnings.
How do I stop invoicing one product?
Select it on the "Products" tab and click "Remove", then confirm. The product stays in your PIM and only leaves the invoicing selection.
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