On this page
Before you start
These are the details of your organisation, not your own. Your name, your phone number and the address you log in with live in your personal profile, see Secure your account: MFA and your password.
Click "Settings" in the left sidebar and then "General information". The page opens with the heading "Account management".
Steps
- Change what you need in the form: "Business name", "Address", "Email address", "Postcode", "Phone number", "City", "Country" and "Language preferences".
- Click "Update changes". Your business details are saved.
What happens next
Under the form stands "Account ID" with your account's identifier. Quote it whenever you write to our support team: it points them to your account.
Three cards below that show the e-tailize modules on your account: "Channelize", "Analyze" and "Advertize".
At the bottom of the block sits "Manage account". That button takes you to the billing environment, where your invoices, your subscription and your payment method live. See See and check your invoices.
Next to the form your company logo is shown. "Logo" is the text that stands there when no logo is set.
The link "Terms of service" opens our terms of service. "Privacy statement" and "Data processing agreement" both open our privacy statement.
Common problems
You cannot change the e-mail address you log in with. That one is read only in your personal profile. The "Email address" here is your organisation's contact address, and that one you edit yourself. Ask our support team to change the login address.
FAQ
What is the Account ID for?
It identifies your account with our support team. Mention it in your first message and they can look you up.
Is this the same as the "General" tab on the dashboard?
No. That tab shows imports and exports, your connections and your pinned products. This page is your account.
Related
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