# e-tailize help center

Every published English help article, in reading order. Canonical URLs on https://e-tailize.com, Dutch versions under https://e-tailize.com/nl/help/.

## Create your account and log in
URL: https://e-tailize.com/help/getting-started/create-your-account-and-log-in/
Category: Getting started
Last verified: 2026-09-07

Register on the e-tailize platform, get your account approved, then log in and open the project you work in.

### Before you start

e-tailize is a paid platform, so a new account does not switch itself on. There are two ways
in. Most sellers book a meeting first, through "Get started" under "Don't have an account?"
on the login page, and the e-tailize team walks them through the rest. You can also fill in
the registration form yourself. Either way, the account works only once the e-tailize team
has approved it.

### Steps

1. Open the [registration page](https://app.e-tailize.eu/register) and fill in "First name", "Last name" and
   "Company name". If you see "Business name is required" under the company field, that
   message belongs to "Company name".
2. Pick a range in "Yearly revenue" and fill in "Email address".
3. Type a password in "Password". It needs at least 12 characters, with a lower case letter,
   an upper case letter, a number and one special character. The eye icon shows what you
   typed.
4. Check the country code next to "Mobile phone number". The Netherlands is preselected, so
   pick your own country first if you need another one, then type your number.
5. Tick "I agree to Terms and conditions | Privacy Policy | Data processing agreement |
   User agreement".
6. Click "Register". A message under a field means that field still needs work, so fix it and
   click "Register" again.
7. Ask the e-tailize team to approve your new account. Logging in fails until they have.
8. Open the [login page](https://app.e-tailize.eu/login) once your account is approved, fill in "Email address"
   and "Password", and click "Login".
9. Click the card of the project you want to work in.

   

### What happens next

You land on the project screen, one card per project in your account. Clicking a card opens
that project's dashboard, and everything you see from there belongs to that one project.

The top bar carries the project switcher with the name of your current project, a
notification bell and an account menu that carries your company name. It reads "Profile"
until you pick a project. That menu holds a link to this help center and "Logout", which
asks you to confirm in a "Logout confirmation" dialog.
[Navigate the top bar and left sidebar](https://e-tailize.com/help/getting-started/find-your-way-around/) walks through the rest of the screen.

### Common problems

A login that fails right after registering shows "User Not Active. Please contact the
administrator.", which means your account is still waiting for approval, not that you
mistyped something. "Invalid Credentials." and "Invalid Request." both mean the login did
not go through: check your e-mail address and your password, and ask us in the chat if it
keeps failing.

If "Login" is not clickable yet, the page is still loading. Wait a moment and it becomes
clickable.

### FAQ

#### Can I log in with Google or Microsoft?

No. There is no single sign on and no social login. You log in with your e-mail address and
your password, with multi factor authentication on top if you switch it on yourself. See
[Reset your password](https://e-tailize.com/help/getting-started/reset-your-password-and-secure-your-account/).

#### I clicked "Get started" and got a booking page. Where is the form?

That is what the link does: "Get started" opens a page to book a meeting with the e-tailize
team. The registration form is a page of its own, and the login page does not link to it.

#### Why can I not click "Register"?

"Register" is out of reach while the page is loading and while your registration is being
sent, the same as "Login" higher up. Wait a moment and click again, then read the messages
under the fields.

## Reset your password and secure your account
URL: https://e-tailize.com/help/getting-started/reset-your-password-and-secure-your-account/
Category: Getting started
Last verified: 2026-09-07

Request a reset link, set a password that meets the rules, and switch on multi factor authentication.

### Before you start

Two different routes lead to a new password. Locked out, you ask for a reset link by e-mail.
Logged in, you change it yourself in "General information". The password rules are the same
in both.

### Steps

1. Click "Reset your password" next to "Forgot password?" on the
   [login page](https://app.e-tailize.eu/login).
2. Fill in the address of your e-tailize account in "Email address" on the "Password reset"
   page. The helper text there reads "Enter your email and we will send you a reset link".
3. Click "Send me the link". The page confirms with
   "Password reset mail has been sent to your email account." once the request is through.
4. Open the reset link in the e-mail we send you. It carries the token that belongs to your
   account and opens the ["Reset your password" page](https://app.e-tailize.eu/account/reset-password/). Check
   your spam folder if nothing arrives.
5. Fill in "New password". The eye icon at the end of the field shows or hides what you
   typed, so you can read it back.
6. Type the same password again in "Confirm password".
7. Click "Reset password".

### What happens next

Your new password has to pass all five rules: at least 12 characters, with at least one
number, one upper case letter, one lower case letter and one special character. The form
checks them one at a time, so a new message after you fixed the previous one is normal. Keep
going until no message is left.

A password that gets through gives "Password reset successful." and puts you back on the
login page, where you sign in with the new one.

To change your password while you are logged in, you do not need the reset flow at all:

- Log in and open your project first. Until a project is open, the left sidebar is not there.
- Open "Settings" in the left sidebar, click "General information" and scroll to the
  "Security" block, headed "Change password".
- Fill in "New password", "Confirm password" and "Current password". The "Change password"
  button stays disabled until all three are filled in and the new password passes the same
  five rules.
- e-tailize shows "Password Changed!" and logs you out, so sign back in with the new
  password.

Multi factor authentication exists and is off until you switch it on yourself:

- Log in and open your project first, the same way.
- Open "Settings" in the left sidebar and click "General information".
- Turn on "Enable multi factor authentication" in the "Notification settings" block, next to
  "Enable notifications". The switch opens the dialog "Enable multi factor authentication".
- Scan the QR code in that dialog with your authenticator app, type the code it gives you in
  "Pass code" and click "Verify". Multi factor authentication is only on once "Verify"
  succeeds. A wrong code gives "Invalid pass code." and leaves it off.

> [!NOTE]
> Multi factor authentication sits on top of the normal login. There is no single sign on and
> no social login, so your e-mail address and password stay the way in.

### Common problems

Messages such as "User not found" appear in the bottom right corner of the screen and
disappear again after a few seconds. If one vanished before you could read it, submit the
form again and read it right away.

"User not found" means we could not match the address you filled in. Check it for typos and
use the address you registered with. "Email is not correct" means the text is not a valid
address at all, and "Email is required" means the field is empty.

On the "Reset your password" page, "Passwords don't match" means the two fields hold
different text, and "Password must not contain any part of your name or email address" means
the password you picked reuses your first name, last name, user name or e-mail address.

"Invalid request" means the page was opened without the token from the mail, for example from
a bookmark or a link that was cut in half. Open the reset link in the e-mail again, or ask
for a fresh one on the "Password reset" page.

In the "Security" block, "Provide Correct Current Password" means "Current password" is not
the password you currently log in with.

### FAQ

#### I never received the reset e-mail. What now?

Check your spam folder first, then check that you used the address of your e-tailize account.
If you get "User not found", check the address for typos and use the one you registered with.
Still nothing? Ask us in the chat in the app, or through this help center if you cannot get
in.

#### Do old passwords of 8 characters still work?

The minimum is 12 characters. A shorter password is refused with
"Password should have a minimum length of 12 characters".

#### Does changing my password while logged in log me out?

Yes. The "Security" block shows "Password Changed!" and ends your session, so finish what you
were doing before you change it.

## Navigate the top bar and left sidebar
URL: https://e-tailize.com/help/getting-started/find-your-way-around/
Category: Getting started
Last verified: 2026-09-07

Projects, the top bar and the left sidebar: where everything lives in e-tailize and how you switch between projects.

### Before you start

e-tailize has a top bar and a left sidebar to find your way around: the top bar switches
projects and shows updates, the left sidebar is the main menu, grouped per module. e-tailize
works per project, so a project holds its own connections, products and numbers and every
screen you open shows the one project you are in. That is why you land on the
[project screen](https://app.e-tailize.eu/catalog/pimtab-dashboard/show-projects) after logging in instead of on
a dashboard: you pick a project first.

The screen shows a card per project. Click a card to enter it. The "+" card starts a new
project: fill in a name and click "SAVE".

### Steps

#### The top bar

The top bar carries three things. The project switcher shows the name of the project you are
in, and clicking it takes you to another one without logging out. The bell opens a window
with the latest e-tailize updates, and the badge on it counts the updates that are new to
you. The button on the right, with the account icon, shows your company name once you are in
a project and reads "Profile" on the project screen. It opens a small menu with a link to
this help center and "Logout".

#### The left sidebar

The sidebar is the main menu, grouped per module. The colour of the sidebar tells you which
module you are in: green for Channelize, blue for Analyze, purple for Advertize.

- "Dashboard", "Products", "Validation", "Listing" and "Fulfillment" sit under "CHANNELIZE".
  Under "Fulfillment" you find "Orders", "Stock & order configuration" and "Invoice
  forwarding".
- "Settings" holds "General information" for your account, "Connections" for everything you
  connect, "Fulfillment details", "Pim matrix", "AI enrichment", "Marketplace validation",
  "Csv stock sync" and "Carrier matrix".
- At the bottom sit "Help center" and "Logout".

Collapse the sidebar for a wider workspace, and click the logo to go back to the dashboard.
Use "View projects" in the project switcher to go back to the project screen.

### Common problems

Your sidebar can be shorter than the full "CHANNELIZE" and "Settings" list above: you see
only the screens and modules that are enabled for your account. Ask us in the chat if you
miss something you need, and take a subscription to a module and its items become clickable.

Opening an app link while you are logged out sends you to the login page. Log in, pick your
project, and open the link again.

### FAQ

#### How do I work through the app the first time?

Start under "Settings" with your connections and your stock and order setup, then work down
the sidebar: products in, tabs and mapping done, products listed, fulfilment running.
[From account to first listing](https://e-tailize.com/help/getting-started/from-account-to-first-listing/) follows exactly that order.

#### Is the "General" tab of the dashboard the same as "General information"?

No. The "General" tab is part of the dashboard and shows your imports, your connections and
your pinned products. "General information" sits under "Settings" and holds your account
details, your password and "Notification settings", see
[Turn on notifications](https://e-tailize.com/help/getting-started/turn-on-notifications/).

## From account to first listing
URL: https://e-tailize.com/help/getting-started/from-account-to-first-listing/
Category: Getting started
Last verified: 2026-09-07

The whole route in order: connect a channel, import your products, build the tab, validate, then list content and offers.

### Before you start

Every product that goes live follows the same road, and the steps below are that road in
order. Skipping one is what usually stalls a first listing: a product without a marketplace
tab cannot be validated, and a product that is not validated cannot be listed.

You need a project to work in and the login details of the channels you want to sell on.

### Steps

1. Connect the marketplace you sell on. See [Connect your bol account](https://e-tailize.com/help/connections/connect-your-bol-account/),
   [Connect your Amazon account](https://e-tailize.com/help/connections/connect-your-amazon-account/) or
   [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/). How many connections you need differs per
   marketplace, so follow the article for yours.

   

2. Connect the system your products live in today, if you have one:
   [Shopify](https://e-tailize.com/help/connections/connect-shopify/), [WooCommerce](https://e-tailize.com/help/connections/connect-woocommerce/) or [Lightspeed](https://e-tailize.com/help/connections/connect-lightspeed/). Your
   warehouse comes in the same way, see
   [Connect a warehouse](https://e-tailize.com/help/connections/connect-a-warehouse-picqer-lyra-or-stockhub/).
3. Import your products. Your webshop connection pulls them in and keeps them up to date, a
   CSV file brings them in one batch, and a bol export file is the shortcut for sellers who
   are already live on bol.
4. Set up stock and orders under "Fulfillment", on "Stock & order configuration". That is
   where you say which system feeds stock to which channel, where incoming orders go, and how
   track and trace flows back.
5. Create the marketplace tab for your products. The tab holds the fields that channel asks
   for, on top of your own product data, and
   [Link Main Tab fields to your PIM tab](https://e-tailize.com/help/validation/link-main-tab-fields-to-your-pim-tab/) keeps those fields following your
   catalog instead of being typed twice.
6. Validate your products against the rules of that marketplace, and fix what it flags.
7. List the products that passed: content first, offers second.
   [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) covers steps 6 and 7 screen by screen.

### What happens next

Orders from your new channel come into e-tailize under "Fulfillment" and then "Orders", and
follow the forwarding you set up in step 4. Stock keeps moving on its own between the system
you named as your source and every channel you switched on.

Adding a second marketplace later repeats steps 1, 4, 5, 6 and 7. Your products and your
imports stay as they are, but the new connection needs its own switches under "Fulfillment",
on "Stock & order configuration", before stock, orders and track and trace flow for that
channel.

### FAQ

#### Do I have to connect a webshop?

No. A webshop connection is one way to get products in and to keep stock in step, but a CSV
import or a bol export file gets you a catalog just as well.

#### Can I list before validating?

No, and that is on purpose. Validation is the check that your data matches the rules of the
marketplace, so listing without it would send products you know will be refused.

## Work with projects: create, rename and switch
URL: https://e-tailize.com/help/getting-started/work-with-projects-create-rename-and-switch/
Category: Getting started
Last verified: 2026-09-07

Every project holds its own connections, products and figures. Create a project, rename it and switch projects from the top bar.

### Before you start

e-tailize works per project. A project holds its own connections, products and figures, and
every screen you open shows the one project you are in. That is why you land on the
[project screen](https://app.e-tailize.eu/catalog/pimtab-dashboard/show-projects) after logging in: you pick a
project before you do anything else.

A project needs a name, and that is the only thing you fill in. An empty name is refused, so
think of a name you recognise in the switcher later.

### Steps

#### Create a project

1. Open the project screen. You land there after logging in, or you open the project
   switcher in the top bar and click "View projects".
2. Click the dashed card with the "+" in it. The dialog "Add projects" opens.

   

3. Fill in "Name".
4. Click "Save". "Cancel" closes the dialog and keeps nothing.

#### Rename a project

Every project card carries a pencil icon in its top right corner. Click it and the dialog
"Update projects" opens, with the current name already in "Name". Change the name and click
"Update". The name is the only thing this dialog changes.

#### Switch to another project

The project switcher sits in the top bar and shows the name of the project you are in. Open
it and you get your other projects, plus "View projects" for the card screen and "Add new
project" for the same dialog as the "+" card. Click a project and e-tailize opens that
project, on its dashboard with the "Performance" tab active.

### What happens next

Everything you see belongs to the project you are in: the dashboard figures, the charts, your
connections and your pinned products, and your products and orders. Switching projects
therefore changes the numbers on your screen without anything having changed in your account.

Nothing crosses over. A connection you add in one project stays in that project, so a
marketplace you want in two projects is connected twice.

### Common problems

Nothing happens when you try to save a new project. The name field is empty, and "Project
name cannot be empty" is the rule behind it, so the button stays out of reach until you type
a name. Fill in "Name" and click "Save" again.

If a connection or a product seems to be missing, check which project you are in. The
switcher in the top bar always names it, and a long name is shortened there, so read it
carefully when two names look alike.

### FAQ

#### Can I delete a project?

Not yourself. The project screen holds a card per project, the "+" card for a new one and the
pencil icon for the name. Ask us in the chat if a project has to go.

#### Does renaming a project change anything inside it?

No. The dialog "Update projects" holds one field, "Name". Your connections, products and
orders stay exactly where they are.

#### Do my projects share connections or products?

No. Each project has its own, and the dashboard shows the numbers of that one project. That
is also why a figure changes the moment you switch.

#### Where does e-tailize take me after I pick a project?

Into that project, on its dashboard, with the "Performance" tab open. See
[Read the dashboard](https://e-tailize.com/help/getting-started/read-the-dashboard/).

### Related

- [Navigate the top bar and left sidebar](https://e-tailize.com/help/getting-started/find-your-way-around/)
- [Read the dashboard](https://e-tailize.com/help/getting-started/read-the-dashboard/)
- [From account to first listing](https://e-tailize.com/help/getting-started/from-account-to-first-listing/)

## Read the dashboard
URL: https://e-tailize.com/help/getting-started/read-the-dashboard/
Category: Getting started
Last verified: 2026-09-07

What the Performance and General tabs show: filters, the four tiles, revenue per currency and your pinned products.

### Before you start

The dashboard belongs to the project you opened, so the numbers, the chart and the
connections on it are that project's. The banner next to the heading "Dashboard" says the
other thing worth knowing: all values include tax.

The page has two tabs. "Performance" opens by default and holds your sales figures.
"General" holds your imports, your connections and your pinned products.

### Steps

#### The filter bar

"Marketplaces", "Categories" and "Products" each open a panel with a search box, a "Select
all" option and a checkbox per item. Next to them sit two date fields with a calendar, set to
the last 7 days by default, and the checkbox "Open", which includes open orders and is ticked
by default.

Nothing changes while you tick: "Get data" applies your selection and refreshes the page,
"Clear" resets it. A range longer than 30 days is refused, so view a long history one period
at a time.

#### The four tiles

"Revenue" is the total order amount, "Orders" the number of orders, "Sales" the number of
products sold, and "AOV" the average value of an order. Each tile compares your period with
the one before it and shows that older value underneath as "last period".

Under the filter bar you see one button per currency you have orders in, each with its own
count. Click one and the whole tab switches to that currency. Amounts of two currencies are
never added up into one number.

#### The chart and the tables

"Revenue per marketplace" draws one line per marketplace, and its menu offers "Download SVG",
"Download PNG" and "Download CSV". Below it, the sections "Marketplaces", "Category" and
"Product" each show a share of revenue and a "More information" table. Those tables cannot be
exported.

#### The General tab

"Products import" and "Products export" hold the logos of the webshop systems you import from
and export to. "Existing connections" shows a card per marketplace connection, and "Pinned
products" the products you keep an eye on. You pin one on the products page: click the pin in
the "Pin" column and the toast "Product pinned successfully" appears. On the dashboard, each
pinned row has an "Edit" link and an "Unpin" button.

### Common problems

Zeros everywhere, a chart without a line and no tables at all usually mean your selection has
no orders. Walk the causes in order. Check that you opened the right project, because the
dashboard only shows that project's data. Check that the project has a marketplace connection,
because the chart legend reads "No connections available" when it has none. Then click "Clear"
to drop your filters, because "Clear" also resets the date range to the last 7 days. Widen the
range after that and click "Get data", because nothing refreshes until you do. Last, check that
you are on the right currency button. If all of that checks out and the page stays empty, ask
our support team.

A section can also be empty on its own: "No revenue" in the graphic and "No orders to
display" in the table say the same thing for that one breakdown.

### FAQ

#### Why do my numbers differ from yesterday?

The default range moves with the day, so yesterday's view covered other days. Open orders
count as well while "Open" is ticked, and those still change. Compare with the same range and
the same filters.

#### Why do I see less history than I expected?

The longer you are a customer and the more connections you add, the more history there is to
show. The 30 day maximum per view applies on top of that.

## Turn on notifications
URL: https://e-tailize.com/help/getting-started/turn-on-notifications/
Category: Getting started
Last verified: 2026-09-07

Switch on browser notifications on your account page, and see what the bell in the top bar and your audit trail really show.

### Before you start

Two things in e-tailize look like notifications, and only one of them is yours to switch on.

The notifications you turn on are the ones your browser shows you. The bell in the top bar is
something else: it carries the release notes of the platform, so it never tells you about an
order, your stock or an error, and a badge on it never means you missed something
operational.

Turning the browser notifications on takes two yes answers, one in e-tailize and one in your
browser. e-tailize saves the choice per browser, so a second computer needs its own.

### Steps

1. Open "Settings" in the left sidebar and click "General information". The
   [account page](https://app.e-tailize.eu/account) opens under the heading "Account management".
2. Scroll to the card "Notification settings" and switch on "Enable notifications".
3. Pick your topics. "Orders", "NewFeatures" and "Messages" each get their own switch, and
   they only appear once "Enable notifications" is on.
4. Click "Save preferences".
5. Answer the permission question your browser asks with its allow option. Refuse it and
   nothing reaches your screen, whatever the switches say.

### What happens next

e-tailize confirms with "Notification preferences updated successfully", and this browser
starts showing you the topics you switched on.

The bell keeps doing its own job. Click it and the release notes open, the five most recent
ones, and the badge that counts the new ones clears. The panel closes with its close button
or the escape key, not by clicking beside it, and the same release notes have their own
[page](https://app.e-tailize.eu/WhatNew).

What actually happened in your account is not a notification either. That is
["Audit Trails"](https://app.e-tailize.eu/audit-trails), subtitled "Your Recent Activities.", which lists your own
recent changes with "Table Name", "Date" and "Type". "Show Trail Details" on a row opens the
old and the new values, and "Export To Excel" takes the list with you.

### Common problems

Nothing arriving is almost always the browser rather than e-tailize. Click the lock icon or
the site information in the address bar, check that notifications are allowed for e-tailize,
reload the page and save your preferences once more. On a phone you check the site
permissions of your mobile browser the same way.

Your preferences are stored per browser, so what you switched on at home stays off at the
office until you save it there too.

"An error occurred whiles loading releases" means the release notes could not be loaded.
Reload the page. It says nothing about your notification settings.

An empty audit trail is normal: the page shows your own recent activities, so a fresh
account, or work a colleague did, leaves it empty.

### FAQ

#### Does the bell warn me about new orders?

No. The bell only carries the release notes of the platform. Your orders live under
"Fulfillment" in the left sidebar, on ["Orders"](https://app.e-tailize.eu/order-fulfilment/list).

#### How do I stop the notifications again?

Switch off the topics you no longer want and click "Save preferences" again. The permission
itself sits in your browser, so withdrawing it in the site settings for e-tailize keeps your
screen quiet as well.

#### Can I get notifications by e-mail instead?

The card covers what your browser shows you. Ask us in the chat if you need something else.

## Find the marketplaces that fit and apply yourself
URL: https://e-tailize.com/help/getting-started/find-the-marketplaces-that-fit-and-apply-yourself/
Category: Getting started
Last verified: 2026-10-05

With the Toolkit you get the list of marketplaces that fit you for free, and you apply yourself. Help with applying is Expansion.

### Before you start

Information is free. With the Toolkit you get the list of marketplaces that fit your brand, and
each marketplace on that list links to its integration page on our website. The work is yours:
in the Toolkit you apply, connect and list yourself, with our software.

Every marketplace takes new sellers through one of three doors:

- **Open.** Sign up yourself. Rather not? Expansion does it for you.
- **By application.** Apply yourself, they review. Stuck? Expansion does it for you.
- **By invitation.** For sellers outside the Netherlands and Belgium, bol works by invitation:
  via a partner like e-tailize.

Each marketplace decides who it admits. Nobody can promise you a place, we cannot either.

### Steps

1. Start from your list of marketplaces that fit. We give it to you for free.
2. Open the integration page of a marketplace on the list and read what it asks of new
   sellers.
3. Apply on the marketplace's own seller page, with your company details. The marketplace
   reviews and decides.
4. Once you are in, connect the marketplace in e-tailize: open "Settings" in the left sidebar,
   click "Connections" and then "New connection". The "Sell on" article of that marketplace walks
   you through its wizard.
5. Validate and list your products, as [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) shows step by step.

### What happens next

The connection starts to sync your products, stock and orders. Your first marketplace
connected and syncing within 10 working days after your input is complete, or your next month
is free: that is the [Up and Running Guarantee](https://e-tailize.com/help/billing/check-if-the-up-and-running-guarantee-applies/).

### Common problems

**A marketplace turns you down.** Each marketplace decides on admission, and some only take
brands with a certain range or sales history. Try another marketplace on your list, or apply
again later.

**You want help with an application.** Help with applying is not part of the Toolkit. In
Expansion we prepare and submit your applications: we do the hard part, you sell.

### FAQ

#### Is the list of marketplaces really free?

Yes. The list and the integration pages are free. The work is paid: the software in the
Toolkit, the applications in Expansion.

#### Does e-tailize apply for me in the Toolkit?

No. In the Toolkit you apply yourself. Rather not? Expansion does it for you.

### Related

- [Check if the Up and Running Guarantee applies](https://e-tailize.com/help/billing/check-if-the-up-and-running-guarantee-applies/)
- [See which Toolkit band you pay](https://e-tailize.com/help/billing/see-which-toolkit-band-you-pay/)
- [Start Expansion: who applies and what you deliver](https://e-tailize.com/help/getting-started/start-expansion-who-applies-and-what-you-deliver/)
- [Get a product live: validate and list it](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/)

## Start Expansion: who applies and what you deliver
URL: https://e-tailize.com/help/getting-started/start-expansion-who-applies-and-what-you-deliver/
Category: Getting started
Last verified: 2026-10-05

In Expansion we prepare and submit your marketplace applications and you put your products live. What you deliver, and by when.

### Before you start

Expansion is the package we do together: we do the hard part, you sell. We pick the
marketplaces that fit you, prepare and submit your applications, also via partner routes, and
support KYC and onboarding. You put your products live through the e-tailize software and run
your own ads and customer service.

Each marketplace decides on admission and KYC. We apply for you, but nobody can promise that a
marketplace takes you, and the dates we give are indications.

The marketplace accounts we open are in your own name from day one, with you as the seller of
record.

### Steps

1. Sign the quote and pay your first month right after signing, through the checkout.
2. Plan your onboarding call.
3. Send the complete KYC set within 4 weeks after the onboarding call (10 business days on
   quotes before v13.5): the documents
   each marketplace asks for to check your company.
4. Deliver the product data, stock and prices of your launch assortment, and connect your shop
   or feed.
5. Reply to us, to partners and to marketplaces within 3 business days.
6. Once a marketplace admits you, put at least half of your launch assortment live through
   e-tailize within 10 business days.

### What happens next

Every month we check each account that has no orders yet, and you get one fix list per account.
Your fee follows the revenue on your new marketplaces, see
[See how your Expansion fee is set](https://e-tailize.com/help/billing/see-how-your-expansion-fee-is-set/). If your quote includes the 90 day money back
guarantee, these steps are also its conditions, see
[Check if the 90 day money back guarantee applies](https://e-tailize.com/help/billing/check-if-the-90-day-money-back-guarantee-applies/). The same goes for a quote with
the First Order Guarantee, see [Check if the First Order Guarantee applies](https://e-tailize.com/help/billing/check-if-the-first-order-guarantee-applies/).

### Common problems

**Your input is late.** Late KYC, data or replies move the work and the dates. They can also
take away your guarantee, which asks you to meet the deadlines above. A KYC delay you did not
cause does not count against you.

**A marketplace declines or waits.** Admission is up to the marketplace. We tell you what it
asks for, and you choose with us what to do next.

**Orders on bol.** On the bol accounts we open, you deliver every order to the customer within
3 working days, from the first order, or bol can close the account.

### FAQ

#### Do new marketplaces have to run through e-tailize?

Yes, every marketplace we opened or worked on. One you open yourself without our work may run
outside e-tailize, free, outside the tier.

#### Who owns the marketplace accounts?

You do, from day one, in your own name. Leaving or keeping an account works as in
[Leave Expansion or keep a marketplace account](https://e-tailize.com/help/billing/leave-expansion-or-keep-a-marketplace-account/).

### Related

- [Check if the 90 day money back guarantee applies](https://e-tailize.com/help/billing/check-if-the-90-day-money-back-guarantee-applies/)
- [See how your Expansion fee is set](https://e-tailize.com/help/billing/see-how-your-expansion-fee-is-set/)
- [Leave Expansion or keep a marketplace account](https://e-tailize.com/help/billing/leave-expansion-or-keep-a-marketplace-account/)

## How the Takeover starts
URL: https://e-tailize.com/help/getting-started/how-the-takeover-starts/
Category: Getting started
Last verified: 2026-10-05

The Takeover starts in three moves: you sign, you plan the kickoff within 14 days and you pay the first month. Nothing starts before that.

### Before you start

The Takeover is the package where we do the work: we open and run your marketplaces, and you
approve. It starts in three moves: you sign, you plan the kickoff, you pay the first month.
Nothing starts before that first month is paid. The conditions are in your quote and its Program Terms; where this article differs, those win.

Have these ready for the kickoff: your KYC documents, access to your shop, basic product
information, your product margins and the documents for VAT, OSS and EPR.

### Steps

1. Sign the quote. Month 1 starts at signing.
2. Plan the kickoff in the step that follows your signature. You pick a moment within 14 days.
3. Pay the first month, €1,500 excluding VAT, before or in the kickoff, as you prefer: through
   the payment link on the invoice or by bank transfer.
4. In the kickoff we set the scope together: your goals, logistics, brand rules and access, and
   which of the marketplaces you already sell on we take over.
5. Once the first month is paid, you get access to the e-tailize software and we start: the
   marketplace plan, the applications and the setup.

### What happens next

In the first 3 months we start your applications and KYC, translate and list your product data,
make content on your basic images, set up the software, prepare VAT, OSS and EPR with you and
put your first ads live. Timing depends on each marketplace: each one decides on admission.

After month 1 your invoices come every month, collected automatically once you add a card or
direct debit.

A marketplace you already sell on and hand over to us costs 2.5% of its revenue up to its level
in the same month of the year before signing, plus 5% of the growth above it. We confirm those
levels per account by email at the kickoff, from the marketplace's own reports. A marketplace
you keep running yourself stays free, unless we do launch, listing, KYC, admission or onboarding
work there.

### Common problems

**You pay after the kickoff.** We start once the first month is paid. Paying it after the
kickoff counts as your delay for the Slow Start Guarantee, also when the due date on the
invoice is later.

**The first month stays unpaid.** Still unpaid 14 days after our written notice, we may end
the agreement; the first month stays due, plus damages of at most 6 months of the fixed fee.

**A marketplace declines.** The first month is not refunded when a marketplace declines, delays
or later closes an account.

### FAQ

#### Can I pay in the kickoff itself?

Yes. You pay the first month before or in the kickoff, as you prefer.

#### Do the marketplace accounts stay mine?

Yes. Every account we open during the Takeover is yours to keep, free, and so are the accounts
you already had.

### Related

- [Check if the Slow Start Guarantee applies](https://e-tailize.com/help/billing/check-if-the-slow-start-guarantee-applies/)
- [Change or cancel your subscription](https://e-tailize.com/help/billing/change-or-cancel-your-subscription/)

## Which marketplaces, webshops and warehouses you can connect
URL: https://e-tailize.com/help/connections/which-marketplaces-webshops-and-warehouses-you-can-connect-and-what-to-do-if/
Category: Connections
Last verified: 2026-09-07

The four categories in the connection picker, which providers have a tile, and what to do when yours is not in the grid.

### Before you start

e-tailize connects to a provider when that provider has a tile in the connection picker. You
open the picker with "New connection" on the
["API connections" page](https://app.e-tailize.eu/account/apiconnections), and it splits into four categories:
"Marketplace", "Shipping", "WMS" for your warehouse and "CMS" for your webshop.

Every category page carries the same line above the logos, with its own category filled in.
On "Connect marketplace provider" it reads: "Select a marketplace provider below and fill in
your credentials. If you do not see the connection you are looking for, let us know!" That
last sentence is the route to take when your provider has no tile.

### Steps

1. Open "Settings" in the left sidebar, click "Connections" and click "New connection".
2. Pick "Marketplace" to see the marketplaces. "Select marketplace" holds the Amazon
   storefronts, bol, Allegro, Kaufland, METRO makro, Cdiscount (Octopia) and the Mirakl
   storefronts, from Alltricks and ANWB to Praxis and Worten.

   

3. A category page has no switcher, so click "Back to connections", open "New connection"
   again and pick "CMS" for the webshop platforms: Lightspeed, Shopify and WooCommerce. The
   grid also shows a Dicode tile, which is not in use.

   

4. The same way to "WMS" for the warehouses: Lyra, Picqer and Stockhub.

   

5. And the same way to "Shipping" for the carriers, where MyParcel is the one provider.

   

6. Type in "Filter" to find one logo faster. The box matches the start of the provider name
   as e-tailize stores it, so type the first letters and never a word from the middle of a
   name.

   

### What happens next

Clicking a marketplace, warehouse or carrier logo opens its form under "Fill in required
connection tokens", directly below the grid, and clicking another logo swaps the form without
taking you off the page. What the form asks for depends on the provider. Amazon, bol and
Allegro send you to the marketplace itself to log in. A Mirakl storefront asks for "API KEY",
"Where do you offer your products?" and "Store Id". Kaufland asks for "API KEY", "Where do
you offer your products?" and "SECRET KEY". A webshop logo is the exception: its form opens
under "Configure connection" and is saved with "Test & save connection" instead of "Save".

Per provider steps: [Connect your bol account](https://e-tailize.com/help/connections/connect-your-bol-account/),
[Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/) and
[Connect a warehouse: Picqer, Lyra or Stockhub](https://e-tailize.com/help/connections/connect-a-warehouse-picqer-lyra-or-stockhub/).

### Common problems

An empty grid after filtering does not mean the provider has no tile. The box looks at the
start of the provider name as e-tailize stores it, so a word from the middle of a name gives
you nothing. Scroll the full grid before you conclude there is no tile, and only then tell us
in the chat which one you need.

Not every platform sellers ask about has a tile. Is yours still not in the grid after you
scrolled the full list, then tell us in the chat which one you need instead of looking for
a hidden tile or an import trick. For some marketplaces our team sets the connection up on
your account for you: see [Fnac and Darty](https://e-tailize.com/help/marketplaces/fnac-and-darty-a-connection-set-up-with-our-team/).

### FAQ

#### Why are there two "Carrefour" tiles and two "Castorama" tiles?

Both brands run more than one storefront and the tiles carry the same logo. Click one and
open "Where do you offer your products?": the countries in that list tell you which
storefront the tile belongs to.

#### I use TijdVrij. Why is it not under "Shipping"?

TijdVrij runs on Lyra, so you add it under "WMS" as a warehouse, with the key your contact
there gives you. See
[Connect a shipping provider: MyParcel or TijdVrij](https://e-tailize.com/help/connections/connect-a-shipping-provider-myparcel-or-tijdvrij/).

#### Does a tile mean I can sell there right away?

No. A tile means e-tailize can connect to that marketplace. You still need your own seller
account there and the credentials that account gives you.

#### My webshop platform is not one of the four. What now?

Tell us in the chat which platform you run. Your products can also come in from a file, so a
missing webshop tile does not block you: see
[Import products with a CSV file](https://e-tailize.com/help/import-products/import-products-with-a-csv-file/).

### Related

- [Edit, resave or delete a connection](https://e-tailize.com/help/connections/edit-resave-or-delete-a-connection/)
- [The connection with a marketplace will not go through](https://e-tailize.com/help/troubleshooting/no-connection-between-a-marketplace-and-e-tailize/)
- [Fnac and Darty: a connection set up with our team](https://e-tailize.com/help/marketplaces/fnac-and-darty-a-connection-set-up-with-our-team/)

## Connect your bol account
URL: https://e-tailize.com/help/connections/connect-your-bol-account/
Category: Connections
Last verified: 2026-09-07

Add the bol connection with the wizard, log in at bol yourself, and pick the sales location that matches your seller account.

### Before you start

bol is connected by logging in at bol yourself, so there is no API key to create and nothing
to paste. You need an active bol seller account and the login of that account. e-tailize
never asks for your bol password.

Check one thing at bol first: the sales location of your seller account. The location you
pick in the wizard has to match it, otherwise your offers end up on the wrong country.

### Steps

1. Open "Settings" in the left sidebar and click "Connections". The
   ["API connections" page](https://app.e-tailize.eu/account/apiconnections) opens with everything you connected
   so far.

   

2. Click "New connection" and pick "Marketplace" in the chooser, next to "Shipping", "WMS"
   and "CMS".
3. Find bol in the logo grid on "Connect marketplace provider", with the "Filter" box or by
   scrolling, and click its logo.
4. Fill in "Connection name" under "Fill in required connection tokens". This is your own
   reference, the name you will see back in the list and on your connection cards.
5. Open "On Bol, where do you offer your products?" and pick "The Netherlands", "Belgium" or
   "The Netherlands and Belgium", the same as in your bol seller account.

   

6. Click "Authenticate". bol opens its own login page, where you sign in with your seller
   account and give e-tailize permission.
7. Click "Save" once bol sends you back to e-tailize.

### What happens next

The connection appears on the "API connections" page and as a card under "Existing
connections" on the dashboard. From there it feeds your dashboard figures, and your bol
orders and stock start flowing along the routes you set under "Fulfillment".

Products still need a bol tab, a validation and a listing before anything is for sale. See
[Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/).

> [!NOTE]
> If you see "Add Bol api keys connection" under "Settings", ask us in the chat before you
> use it.

### Common problems

Saving with empty fields gives you three messages: "Connection name is required", "Secret or
Api key is a required field" and "Sales location is a required field". The middle one is the
login step, so finish the "Authenticate" flow rather than looking for a key to type.

A client id that sits on "pending" is a status inside your own bol developer account. Only
bol can approve that, and it is not what e-tailize uses to connect you.

### FAQ

#### Do I need one connection for the Netherlands and one for Belgium?

Only if that is how your seller account is set up. bol offers all three shapes in the
dropdown, and one account that sells in both countries is one connection with "The
Netherlands and Belgium".

#### The chat asks which bol connection I want. What do I answer?

Picking the bol logo opens our chat with the question
"Which Bol connection do you want to create?" and three options:
"Bol Netherlands", "Bol Belgium" and "Bol Netherlands and Bol Belgium in one account".
Answer with the sales location of your seller account, the same one you pick in the dropdown.

## Connect your Amazon account
URL: https://e-tailize.com/help/connections/connect-your-amazon-account/
Category: Connections
Last verified: 2026-09-07

Add one connection per Amazon storefront, authorise e-tailize in Seller Central, and redo that authorisation when a connection stops.

### Before you start

Amazon is connected by logging in at Amazon, so there is no API key, token or seller id to
type anywhere. You need an Amazon seller account with access to the countries you sell in.

Every storefront is its own connection: Amazon BE, DE, ES, FR, IT, NL and SE each get their
own tile in the wizard. Selling in three countries means three connections.

### Steps

1. Open "Settings" in the left sidebar, click "Connections" and click "New connection" on the
   ["API connections" page](https://app.e-tailize.eu/account/apiconnections).
2. Pick "Marketplace" in the chooser.
3. Click the logo of the Amazon storefront you want, for example Amazon NL. Use the "Filter"
   box to find it quickly.
4. Fill in "Connection name" under "Fill in required connection tokens", your own reference
   for this country.

   

5. Click the connect button. Amazon opens in a new tab, where you log in and authorise
   e-tailize.
6. Pick the same country at Amazon as the storefront you picked in e-tailize. A connection
   saved with a different country moves no products, orders or stock.
7. Click "Save" once Amazon sends you back.
8. Click "New connection" again and repeat from step 2 for every other Amazon country you
   sell in.

### What happens next

The connection appears on the "API connections" page and starts feeding your dashboard.
Stock and orders start moving once you set them under "Fulfillment", on the "Stock & order
configuration" page.

One thing is specific to Amazon: a product needs a SKU before it can be listed there. Fill
that field on the product before you validate, or the listing has nothing to identify itself
with.

### Common problems

#### The Amazon login will not complete

Open e-tailize in a private or incognito window of your browser and walk through the wizard
again. A session of another Amazon account in the same browser is the usual cause.

#### An Amazon connection stopped updating

Products, orders and stock of that country stop moving and the logs mention an authorisation
error from Amazon. The authorisation in Seller Central was revoked or has expired. Open the
"API connections" page, click "Details" on that connection and run the authorisation again,
and it picks up from there.

Throttling is the other cause of a connection that goes quiet. That one is temporary,
e-tailize retries by itself, so there is nothing for you to redo.

### FAQ

#### Do I need a connection per country?

Yes. Each storefront is a separate tile and a separate connection, with its own name and its
own authorisation.

#### Which Amazon countries can I connect?

Belgium, Germany, Spain, France, Italy, the Netherlands and Sweden. Countries outside that
list are not in the wizard, so ask us in the chat before you plan a launch there.

## Connect a Mirakl marketplace
URL: https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/
Category: Connections
Last verified: 2026-09-07

One wizard for dozens of marketplaces: your API key from their back office, the country you sell in, and your Store Id.

### Before you start

Most retailer marketplaces we connect run on Mirakl, the software behind their seller
platform. Praxis, Brico, Decathlon, Leroy Merlin, Douglas, MediaMarktSaturn, Obelink, Home24
and dozens more work this way, and they all use the same three fields, so this article covers
all of them.

You need an approved seller account on that marketplace, an API key created in its own seller
back office, and your store id. A few tiles work differently: bol, Amazon and Allegro are
connected by logging in, Kaufland asks for a key and a secret, and METRO makro and Cdiscount
(Octopia) ask for their own client credentials.

### Steps

1. Create an API key in the seller back office of the marketplace itself and copy it in full.
2. Look up your store id there as well. It sits in the settings or on the main page of your
   seller account.
3. Open "Settings" in the left sidebar, click "Connections" and click "New connection" on the
   ["API connections" page](https://app.e-tailize.eu/account/apiconnections).
4. Pick "Marketplace" in the chooser, type the first letters of your marketplace in the
   "Filter" box on "Connect marketplace provider" and click its logo. The box matches from
   the first letter, so if the grid comes back empty, delete a few letters or scroll to the
   logo instead.

   

5. Fill in "Connection name" under "Fill in required connection tokens", your own reference
   for this connection.

   

6. Paste your key into "API KEY". The field is masked, so you see dots instead of the key.
7. Pick the country you sell in under "Where do you offer your products?".
8. Fill in "Store Id" and click "Save".

### What happens next

The connection appears on the "API connections" page and as a card under "Existing
connections" on the dashboard, and it starts feeding your dashboard analytics. How stock
and orders flow between your webshop, e-tailize and this marketplace is set under
Fulfillment, on "Stock & order configuration".

Adding a second Mirakl marketplace is the same wizard again, with the key and the store id of
that marketplace. A key from one marketplace never works on another, even though the form
looks identical.

### Common problems

An empty form comes back with "Connection name is required" and "Secret or Api key is a
required field", and a marketplace with a country dropdown adds "Sales location is a required
field".

A connect attempt that fails comes back with "Invalid response from e-tailize". Check three
things: an API key that is wrong or revoked, a wrong "Store Id", and a country option that
does not match your seller account. If all three are right, contact us in the chat with the
connection name and we pick it up from there.

Two marketplaces have two tiles in the grid, one per country group. If you picked the wrong
one, the country you need is missing from the dropdown, so go back and pick the other tile.

### FAQ

#### Where do I find my API key and my Store Id?

Both live in the seller back office of that marketplace, not in e-tailize. We never see your
key after you save it, and we never ask for it in the chat.

#### Is my marketplace in the list?

The "Filter" box matches from the first letters, so a fragment from the middle of a name
gives an empty grid: delete a few letters or scroll to the logo. Still not there? Tell us in
the chat which one you want, as the page itself says: let us know.

## Connect your Allegro account
URL: https://e-tailize.com/help/connections/connect-your-allegro-account/
Category: Connections
Last verified: 2026-09-07

Add the Allegro connection, pick the country this connection sells in and log in at Allegro yourself. There is no API key to paste.

### Before you start

Allegro is connected by logging in at Allegro yourself, so there is no API key to create and
nothing to paste. You need an active Allegro seller account and the login of that account.
e-tailize never asks for your Allegro password.

Decide which country this connection is for. e-tailize connects Allegro for Poland, the Czech
Republic, Slovakia and Hungary, and one connection carries one of those countries.

> [!NOTE]
> Prices for the Hungarian market have to be whole HUF amounts ending in 0 or 5. A price that
> is not gets stopped in validation before it reaches Allegro.

### Steps

1. Open "Settings" in the left sidebar and click "Connections". The
   ["API connections" page](https://app.e-tailize.eu/account/apiconnections) opens with everything you connected
   so far.
2. Click "New connection" and pick "Marketplace" in the chooser, next to "Shipping", "WMS"
   and "CMS".
3. Find Allegro in the logo grid on "Connect marketplace provider", with the
   "Filter marketplace providers" box or by scrolling, and click its logo. The form opens
   below the grid.

   

4. Fill in "Connection name". This is your own reference, the name you see back in the list
   and on your connection cards.
5. Open "Where do you offer your products?" and pick the country of this connection:
   "Czech Republic", "Hungary", "Poland" or "Slovakia".
6. Click "Authenticate". Allegro opens its own login in a separate window, where you sign in
   with your seller account and give e-tailize permission.
7. Click "Save" once Allegro sends you back to e-tailize.

### What happens next

The connection appears on the "API connections" page and as a card under "Existing
connections" on the dashboard. From there your Allegro orders come in. Stock is not pushed on
the connection alone: switch on the flow towards your Allegro connection in the
"Stock forwarding" grid, on the page "Stock & order configuration" under "Fulfillment".

Your products still need an Allegro tab, a validation and a listing before anything is for
sale. [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through those screens, and
[Sell on Allegro](https://e-tailize.com/help/marketplaces/sell-on-allegro/) covers what Allegro itself asks of your product data.

### Common problems

Saving with empty fields gives you three messages: "Connection name is required", "Secret or
Api key is a required field" and "Sales location is a required field". The middle one is the
login step, so finish "Authenticate" rather than looking for a key to type.

Closing the login window before Allegro sends you back leaves the authorization unfinished.
Click "Authenticate" again and let Allegro return you to e-tailize.

The country is fixed once the connection exists. On a connection that already carries a
country the dropdown is greyed out, so another Allegro country is a new connection.

Listings and orders that stop while your other channels keep running usually mean the Allegro
authorization expired or was withdrawn, and the log says the Allegro access token could not be
retrieved. Open "Details" on the connection row, click "Authenticate" again and click "Save".
Your product data is not the cause here, so changing it does not help.

### FAQ

#### Do I need a connection per Allegro country?

Yes. "Where do you offer your products?" holds one country per connection, so Poland and the
Czech Republic are two connections, each with its own login.

#### Where do I paste my Allegro API key?

Nowhere. The Allegro form has two fields, "Connection name" and "Where do you offer your
products?", plus the "Authenticate" button. Allegro connects through your own login, so there
is no key or secret to fill in and we never ask you for one in the chat.

#### Which Allegro countries can I connect?

"Czech Republic", "Hungary", "Poland" and "Slovakia". Those four are the whole list in
"Where do you offer your products?".

### Related

- [Sell on Allegro](https://e-tailize.com/help/marketplaces/sell-on-allegro/)
- [Edit, resave or delete a connection](https://e-tailize.com/help/connections/edit-resave-or-delete-a-connection/)
- [The connection with a marketplace will not go through](https://e-tailize.com/help/troubleshooting/no-connection-between-a-marketplace-and-e-tailize/)
- [Get a product live: validate and list it](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/)

## Connect Cdiscount (Octopia)
URL: https://e-tailize.com/help/connections/connect-cdiscount-octopia/
Category: Connections
Last verified: 2026-09-07

Cdiscount runs on Octopia and not on Mirakl, so the wizard asks for your Client Id, Client Secret and Seller Id.

### Before you start

Cdiscount does not run on Mirakl. It runs on Octopia, the marketplace platform of
Cdiscount, so the app names the tile "Cdiscount (Octopia)" and the wizard asks for Octopia
credentials. There is no API key, no store id and no country to pick, because this connector
has one destination: Cdiscount in France.

Have three values ready from your Cdiscount and Octopia seller onboarding, not from a
Mirakl back office: a client id, a client secret and a seller id. All three are required,
so the wizard does not save without them. e-tailize fills in the rest of the Octopia
settings itself.

### Steps

1. Open "Settings" in the left sidebar and click "Connections". The
   ["API connections" page](https://app.e-tailize.eu/account/apiconnections) opens with everything you
   connected so far.
2. Click "New connection" and pick "Marketplace" in the chooser, next to "Shipping", "WMS"
   and "CMS".
3. Find "Cdiscount (Octopia)" in the logo grid on "Connect marketplace provider" and click
   its logo. The "Filter" box matches on the start of the connector name, so type Cdiscount
   there, not Octopia.
4. Fill in "Connection name" under "Fill in required connection tokens". This is your own
   reference, the name you see back in the list and on your connection cards.
5. Fill in "Client Id".
6. Paste your secret into "Client Secret". The field is masked, so you see dots instead of
   the value you pasted.
7. Fill in "Seller Id".

   

8. Click "Save". e-tailize shows "Please wait while we verify the entered credentials." and
   then "Save successful".

### What happens next

The connection appears on the "API connections" page and as a card under "Existing
connections" on the dashboard. From there it feeds your dashboard figures, and your
Cdiscount orders and stock run along the routes you set under "Fulfillment".

Your products still need a Cdiscount tab, a validation and a listing before anything is for
sale. See [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/). Octopia takes content and offers in two steps,
which [Sell on Cdiscount](https://e-tailize.com/help/marketplaces/sell-on-cdiscount/) walks through.

### Common problems

Saving an empty form gives "Connection name is required" and "Secret or Api key is a
required field" in one notification at the bottom right of the screen, and "The value
provided was not of the correct format" under "Client Id", "Client Secret" and "Seller Id".
All three credential fields are required, so none of them can stay empty.

The "Filter" box finds nothing when you type Octopia. The filter matches the start of the
connector name and this one is filed under Cdiscount, so type that instead.

Are your offers no longer updating while the connection is still on the "API connections"
page? Then check two things. A client secret that was rotated or revoked at Octopia means we
can no longer get a token: renew the credentials at Octopia and save them into the connection
again, see [Edit, resave or delete a connection](https://e-tailize.com/help/connections/edit-resave-or-delete-a-connection/). Are the credentials unchanged
and is the connection still active, then contact support with the connection name and the
time you last saw an update, and we pick it up from there. Never send a client secret to us
through the chat.

### FAQ

#### Is Cdiscount one of the Mirakl marketplaces?

No. Cdiscount runs on Octopia, its own marketplace platform. Anything written for Mirakl,
such as the Mirakl back office or invoice forwarding, does not apply here.

#### Where do I get the client id, client secret and seller id?

From your Cdiscount and Octopia seller onboarding. e-tailize cannot create them for you,
and they are not the same as an API key from another marketplace.

#### Do I pick a country or a store id, like on other marketplaces?

No. The form has four fields and no dropdown, because this connector has a single
destination. The Mirakl marketplaces do ask for a store id, see
[Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/).

### Related

- [Sell on Cdiscount](https://e-tailize.com/help/marketplaces/sell-on-cdiscount/)
- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Edit, resave or delete a connection](https://e-tailize.com/help/connections/edit-resave-or-delete-a-connection/)

## Connect METRO makro
URL: https://e-tailize.com/help/connections/connect-metro-makro/
Category: Connections
Last verified: 2026-09-07

Add the METRO makro connection with your client key and client secret, and pick the one country this connection pushes offers to.

### Before you start

METRO makro connects with a client key and a client secret only, so there is no login screen
at METRO and no permission to grant, the way Amazon, bol and Allegro work. You need an
approved METRO seller account and the client key and client secret created in your METRO
Seller Office account.

Decide which country this connection is for before you start. A connection pushes offers to
one destination and only processes the offers and orders of that destination, so a second
country means a second connection.

### Steps

1. Open "Settings" in the left sidebar and click "Connections". The
   ["API connections" page](https://app.e-tailize.eu/account/apiconnections) opens with everything you connected
   so far.
2. Click "New connection" and pick "Marketplace" in the chooser, next to "Shipping", "WMS"
   and "CMS".
3. Find METRO makro in the logo grid on "Connect marketplace provider", with the "Filter" box
   or by scrolling, and click its logo. The form opens below the grid, under "Fill in
   required connection tokens".
4. Fill in "Connection name". This is your own reference, the name you see back in the list
   and on your connection cards.

   

5. Open "Which marketplace does this connection push offers to?" and pick the country this
   connection serves: "France", "Germany", "Italy", "Portugal", "Spain" or "The Netherlands".
6. Paste your key into "Client Key". The field is masked, so you see dots instead of what you
   pasted.
7. Paste your secret into "Client Secret", masked in the same way.
8. Type true or false in "Accept my pending orders". With true, e-tailize accepts your
   pending METRO orders for you; with false, every one of them waits for you.
9. Click "Save".

> [!NOTE]
> "Accept my pending orders" is a plain text field, not a switch. Its placeholder shows what
> it takes: the word true or the word false.

### What happens next

e-tailize checks your credentials while it saves and tells you so with the message
"Please wait while we verify the entered credentials." A connection that goes through reports
"Save successful".

From there the connection sits on the "API connections" page and as a card under "Existing
connections" on the dashboard, and it starts feeding your dashboard figures, your METRO
orders and your stock.

Your products still need a METRO makro tab, a validation and a listing before anything is for
sale. See [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/).

### Common problems

Saving with empty fields gives you three messages: "Connection name is required", "Secret or
Api key is a required field" and "Sales location is a required field". The last one is the
destination dropdown, not a separate field further down.

METRO orders that never arrive are worth checking against the destination first. A connection
set to "Germany" does not process the orders of "Spain", however correct the rest of your
setup is.

### FAQ

#### Can one connection serve more than one METRO country?

No. Selecting a destination means that connection only processes the offers and orders
generated in that destination. Sell in two countries and you add two connections, each with
its own name and its own destination.

#### Where do I get the client key and the client secret?

Both come from your METRO Seller Office account. e-tailize does not create them for you, and
it never asks for the password of your METRO account.

#### We changed images for one METRO country and they turned up on another. Is that a fault?

No, that is how METRO works. Attributes that are not translated, such as images, size and
brand, come from the last upload that succeeded and count for all METRO markets. Offers and
orders stay per connection.

#### I have to change the destination or the key. Where do I do that?

On the connection itself. [Edit, resave or delete a connection](https://e-tailize.com/help/connections/edit-resave-or-delete-a-connection/) walks through
opening a saved connection and putting a new value in.

### Related

- [Sell on METRO and Makro](https://e-tailize.com/help/marketplaces/sell-on-metro-and-makro/)
- [Edit, resave or delete a connection](https://e-tailize.com/help/connections/edit-resave-or-delete-a-connection/)
- [The connection with a marketplace will not go through](https://e-tailize.com/help/troubleshooting/no-connection-between-a-marketplace-and-e-tailize/)

## Connect Shopify
URL: https://e-tailize.com/help/connections/connect-shopify/
Category: Connections
Last verified: 2026-09-07

Build a custom app in Shopify, give it the right scopes, and save the connection in e-tailize with a test.

### Before you start

Shopify hands out its credentials through an app you create yourself in your store, so you
need admin access to that store and permission to create and install apps. Legacy apps are no
longer allowed, so build a new one through the current app development flow even if you had
one before.

### Steps

1. In Shopify, open "Sales channels", click "Sales channel settings", open "Apps", click
   "Develop apps" and then "Build apps in Dev Dashboard".
2. Click "Create app", give it a name such as e-tailize, and click "Create".
3. Open the app configuration and enable these scopes:

   ```
   write_draft_orders     read_draft_orders
   write_inventory        read_inventory
   write_locations        read_locations
   read_marketing_events
   write_order_edits      read_order_edits
   write_orders           read_orders
   write_price_rules      read_price_rules
   write_product_feeds    read_product_feeds
   write_product_listings read_product_listings
   write_products         read_products
   write_purchase_options read_purchase_options
   write_shipping         read_shipping
   write_third_party_fulfillment_orders
   read_third_party_fulfillment_orders
   ```

4. Click "Release" and confirm it.
5. Open the app, click "Install app", pick the store and click "Install".
6. Copy the client id and reveal and copy the client secret under the app's "Overview" or
   "Settings".
7. Copy your store domain under "Sales channels", "Sales channel settings" and "Domains". It
   is the active domain in the shape `https://yourstore.myshopify.com/`.
8. In e-tailize, open "Settings", click "Connections", click "New connection" on the
   ["API connections" page](https://app.e-tailize.eu/account/apiconnections) and pick "CMS".

   

9. Click the Shopify logo, name the connection and fill in the store url and the two values
   you copied. Shopify's app dashboard calls them the client id and the client secret, the
   fields in e-tailize carry their older names, "Api key" and "Admin api access token".

   

10. Click "Test & save connection". A working connection answers with "Connection test passed
    and saved successfully!".

### What happens next

The connection is what your product import runs on, and it keeps stock moving both ways:
from Shopify into e-tailize and back again, and on to the marketplaces you forward stock to.

Two things decide whether that works. e-tailize reads the EAN from the barcode field of your
Shopify products, for stock, orders, track and trace and the import itself. And the stock it
uses is the total across all your Shopify locations, not one location.

### Common problems

The test names the problem in the message it gives back.

#### "Please provide a valid .myshopify.com store url"

The store url you filled in is not a .myshopify.com address.

#### "An existing connection has already been made to this store, please specify a different url or use the existing one"

There is already a connection to this store. Use that one instead of adding a second.

#### "Invalid Shopify connection details. Please refer to instructions on how to connect to your store"

The two credentials are wrong or were regenerated, or the app is not released and installed
on the store you are connecting.

#### "Password is required" under "Admin api access token"

The field takes no password. Fill in the "Admin api access token" from your app.

### FAQ

#### Can I reuse the app I made years ago?

No. Legacy apps are no longer accepted by Shopify, so create a new app through Shopify's
current app development flow and connect it with fresh credentials.

#### Does e-tailize write back to Shopify?

Stock does, both ways: from Shopify into the e-tailize PIM and from the PIM back to Shopify.
Track and trace is kept up to date on Shopify too. Product content is the exception. Pushing
content from e-tailize back to your shop is not supported, so the "Export products" button
has no effect. Enriched your content in e-tailize? Ask support.

## Connect WooCommerce
URL: https://e-tailize.com/help/connections/connect-woocommerce/
Category: Connections
Last verified: 2026-09-07

Create a read and write REST API key in WooCommerce and save the connection in e-tailize with a test.

### Before you start

WooCommerce gives out its credentials as a REST API key pair that you create in your own
WordPress admin, so you need an account there that may manage WooCommerce settings. The
consumer key and secret are shown once, so keep the page open until you have pasted them.

### Steps

1. Log in to your WordPress admin and open "WooCommerce" and then "Settings".
2. Click the "Advanced" tab at the top, then click "REST API" under it.
3. Click "Add key" and fill in e-tailize as the description.
4. Check that the right user is selected and set "Permissions" to "read/write".
5. Click "Generate API key". WooCommerce shows your consumer key and consumer secret.
6. In e-tailize, open "Settings", click "Connections", click "New connection" on the
   ["API connections" page](https://app.e-tailize.eu/account/apiconnections) and pick "CMS".

   

7. Click the WooCommerce logo and name the connection.
8. Fill in "Store URL" with your shop address, in the shape `https://www.yourcompany.nl/`.
9. Paste the consumer key and the consumer secret into their fields.

   

10. Click "Test & save connection".

### What happens next

Your products can now be imported from WooCommerce, and stock travels both ways: from your
webshop into e-tailize and back, and on to the marketplaces you forward stock to. Orders from
your marketplaces can be forwarded into WooCommerce, and track and trace comes back the same
way. You set those routes under "Fulfillment" on "Stock & order configuration".

### Common problems

#### "Invalid WooCommerce connection details."

The full message reads "Invalid WooCommerce connection details. Please refer to instructions
on how to connect to your store". Check the store url first: it needs the same address your
shop really runs on, including the trailing slash. Then check that the key has read and write
permissions, and that both halves of the key pair were copied whole.

#### The form is already filled in

Your project already has a WooCommerce connection, and the wizard opens that one for editing
instead of a blank form. The store url is locked in that state, and the "Delete connection"
button next to it is disabled on purpose, see
[Edit, resave or delete a connection](https://e-tailize.com/help/connections/edit-resave-or-delete-a-connection/).

### FAQ

#### Which permissions does the key need?

Read and write. A read only key lets us import products, but it cannot write stock or orders
back to your shop, so give the key both permissions.

#### Can I connect two WooCommerce shops?

Every shop is a connection of its own, with its own key pair and its own store url. Ask us in
the chat if you want two shops feeding one project, so we can look at the setup with you.

## Connect Lightspeed
URL: https://e-tailize.com/help/connections/connect-lightspeed/
Category: Connections
Last verified: 2026-09-07

Create an API key in your Lightspeed store settings, save the connection in e-tailize with its language field and set the shipping rules.

### Before you start

Lightspeed gives out an API key and an API secret from your own store settings, and the
secret is only shown when you ask for it. You need access to the developer settings of the
store, and you need to know which language your shop runs in, because e-tailize asks for it
in the connection.

### Steps

1. Log in to Lightspeed and open "Settings", then "Store Settings" and then "Developers".
2. Click "New API key".
3. Give the key a name, for example the name of the integration, and click "Save".
4. Tick the permissions you grant and click "Save". The key itself now shows under "DETAILS".
5. Click "Show" to reveal the API secret and copy both values.
6. In e-tailize, open "Settings", click "Connections", click "New connection" on the
   ["API connections" page](https://app.e-tailize.eu/account/apiconnections) and pick "CMS".
7. Click the Lightspeed logo and name the connection.
8. Fill in "Store url" with your shop address, in the shape `https://yourshop.webshopapp.com/`.
9. Fill in the two letter language of your shop, for example NL, EN or DE, then paste the
   key into "API key" and the secret into "API secret".
10. Click "Advanced settings" above the form to set the shipping on the orders e-tailize
    forwards to Lightspeed. The dialog "Configure connection" opens. Go straight to the last
    step if you do not want shipping rules.
11. Tick "Set PostNL as shipment method". The fields of the shipping rules appear.
12. Fill in "Set minimum free shipping amount". An order above that value is forwarded
    without a shipping price, an order on or below it gets one.
13. Open "Select country", type in the "Search..." box and pick the country the rule is for.
14. Fill in "Set shipping price" for that country.
15. Click "Add". The country and its price land in the list under the fields. Do this for
    every country you ship to.
16. Click "Proceed" to close the dialog.
17. Click "Test & save connection".

> [!NOTE]
> "Proceed" only closes the dialog. The rules go along with the connection when you click
> "Test & save connection", so save the connection again after every change you make there.

### What happens next

Lightspeed is a connection for orders, stock and track and trace between your shop,
e-tailize and the marketplaces you sell on. Which of those flows run is up to you, on
"Stock & order configuration" under "Fulfillment". Importing products from Lightspeed is not
supported: with a saved connection selected you do see an "Import products" button next to
"Test & save connection", but it has no effect.

With the shipping rules on, an order that e-tailize forwards goes over with PostNL as its
shipment method, and the price of the country on the shipping address is divided over the
lines of the order. A country that is not in the list gets no shipping price.

### Common problems

Walk the known causes of a refused test in order. Use the default url of your Lightspeed
store, a custom domain is not the address to fill in here. Check that "API key" and "API
secret" are the current pair, since a regenerated key makes the pair you saved earlier wrong.
An empty "Shop primary language (two letter abbreviation)" gives "'Shop Language' must not be
empty.". And the Lightspeed eCom API needs an Advanced or Professional subscription, so a
lower plan fails with credentials that look correct.

The language field wants the two letter abbreviation of the primary language of your shop,
not a country. A shop that sells in several languages still has one primary language in
Lightspeed.

"Proceed" with "Set PostNL as shipment method" ticked and an empty list gives the red message
"Atleast one country with shipping price should be added". Pick a country, fill in its price
and click "Add" first. "Add" stays quiet while no country is picked or the price is still 0,
and it refuses a country that is already in the list.

### FAQ

#### Where do I find the API secret again?

Under "DETAILS" of the key you made, behind "Show". If it is no longer available to you,
create a new key and save the connection again with the new pair.

#### Which permissions does the key need?

Read and write on at least the categories products, customers, orders, settings and tracking.
The app says the same behind the information icon next to "Configure connection", under "How
to connect with Lightspeed".

#### What if I leave the free shipping amount empty?

Then every forwarded order gets the shipping price of its country, because there is no value
it can stay above. Fill it in when orders from a certain value up have to go over without a
shipping price.

#### How do I switch the shipping rules off again?

Untick "Set PostNL as shipment method" in "Configure connection", click "Proceed" and then
"Test & save connection". The amount and the list of countries are cleared with it.

## Update the credentials of your webshop connection
URL: https://e-tailize.com/help/connections/update-the-credentials-of-your-webshop-connection/
Category: Connections
Last verified: 2026-09-07

Replace the key and the secret of a saved WooCommerce, Shopify or Lightspeed connection, and let e-tailize test them before they are saved.

### Before you start

This is for a webshop connection you already saved: WooCommerce, Shopify or Lightspeed. Are
you setting one up for the first time? Then use [Connect WooCommerce](https://e-tailize.com/help/connections/connect-woocommerce/),
[Connect Shopify](https://e-tailize.com/help/connections/connect-shopify/) or [Connect Lightspeed](https://e-tailize.com/help/connections/connect-lightspeed/) instead.

Create the new credentials in your own webshop first and keep them in front of you. Give
them the same permissions the old ones had, because e-tailize reads your store with them.
The dialog you are about to open says so itself: changing the credentials can affect our
access to the information in your store.

You do not change the credentials on the "API connections" page. A webshop connection is
edited on its own import page, the one behind the logo of your system.

### Steps

1. Open the "General" tab of the dashboard and click the logo of your system under
   "Products import". The page "Import products from your CMS" opens.
2. Open the "Select connection" dropdown and pick the connection you want to change. The
   store address locks, the credential fields disappear and an icon appears next to
   "Select connection".
3. Click that icon, the one with the tooltip "Modify connection credentials".
4. Read the three warnings in the dialog "Edit connection credentials".
5. Click "Edit" to unlock the fields. "Close" leaves everything as it was.
6. Replace the credentials your system asks for. WooCommerce uses "Consumer key" and
   "Consumer secret", Shopify uses "Api key" and "Admin api access token", Lightspeed uses
   "API key" and "API secret".
7. Click "Test & save connection".

> [!NOTE]
> After you click "Edit", the key and the secret that are saved now are already in the
> fields, hidden behind dots. Type the new ones over them.

### What happens next

e-tailize tests the credentials against your store before it saves anything. When they work
you get the green message "Connection test passed and saved successfully!" and the fields
lock again.

It stays the same connection, under the same name. For WooCommerce and Shopify the
"Import products" button sits in the same action bar, next to "Test & save connection", so
you can check the connection with an import right away.

### Common problems

#### "Invalid WooCommerce connection details."

The full text is "Invalid WooCommerce connection details. Please refer to instructions on how
to connect to your store", and Shopify and Lightspeed have their own version of it. Nothing
is saved. Check the store address as well as the new key and secret, and open the
help icon next to "Configure connection" for the steps of your own system. On Lightspeed,
also check that "Shop primary language (two letter abbreviation)" is filled in and that your
Lightspeed plan is Advanced or Professional, because a lower plan fails with credentials that
look right.

#### "An existing connection has already been made to this store"

The full text is "An existing connection has already been made to this store, please specify
a different url or use the existing one". You are adding a new connection instead of editing
the one you have. Pick your connection in the "Select connection" dropdown first, then follow
steps 3 to 7 under "Steps".

### FAQ

#### I do not see the icon next to "Select connection"

It only appears once you have picked an existing connection in the dropdown, and it hides
again while you are editing. As long as the dropdown shows "Select to add new connection" you
are creating a connection, not changing one.

#### What happens if I click "Close" in the dialog?

Nothing. The fields stay locked and the credentials that are saved keep working. The dialog is
there so that you cannot unlock the fields by accident.

#### Can I change the store address here too?

"Edit" unlocks the store field as well. Point it at another store only when that store does
not have its own connection yet, because a store address that is already connected is refused
with "An existing connection has already been made to this store, please specify a different
url or use the existing one".

#### Where do I find the instructions for my own webshop?

Click the help icon next to "Configure connection" at the top of the page. It opens the steps
for your system, for example "How to connect with WooCommerce", so you can see which
permissions the new credentials need.

### Related

- [Connect WooCommerce](https://e-tailize.com/help/connections/connect-woocommerce/)
- [Connect Shopify](https://e-tailize.com/help/connections/connect-shopify/)
- [Connect Lightspeed](https://e-tailize.com/help/connections/connect-lightspeed/)
- [Edit, resave or delete a connection](https://e-tailize.com/help/connections/edit-resave-or-delete-a-connection/)

## Connect a warehouse: Picqer, Lyra or Stockhub
URL: https://e-tailize.com/help/connections/connect-a-warehouse-picqer-lyra-or-stockhub/
Category: Connections
Last verified: 2026-09-07

Add a WMS connection so your warehouse handles fulfilment, stock and track and trace for your channels.

### Before you start

A warehouse connection, a WMS, is what handles your order fulfilment, your warehouse stock
and your track and trace. The wizard holds three providers: Picqer, Lyra and Stockhub.

Get your credentials ready first. In Picqer you make an API key yourself, under "Settings"
and then "API keys". For Lyra you ask your contact there for the key. Stockhub works the
other way around, and the steps below say how.

### Steps

1. Open "Settings" in the left sidebar, click "Connections" and click "New connection" on the
   ["API connections" page](https://app.e-tailize.eu/account/apiconnections).
2. Pick "WMS" in the chooser. "Connect warehouse provider" opens with a "Filter" box and the
   logos of Picqer, Lyra and Stockhub.
3. Click the logo of your provider.

   

4. Fill in "Connection name", your own reference for this warehouse.
5. Fill in the url of your warehouse for Picqer or Lyra, in the shape
   `https://yourwarehouse.picqer.com/`. Stockhub has no url field.
6. Paste the API key into its field. Stockhub is the exception: its form stays greyed out on
   purpose, and instead of typing you copy the "Tenant Id", the "Project Id" and the e-mail
   address shown there with their "Copy" buttons.

   

7. For Picqer and Lyra, click "Save". The message "Please wait while we verify the entered
   credentials." means we are checking them.
8. For Stockhub there is nothing to save here: the form and the "Save" button stay disabled,
   so you continue in Stockhub itself.
9. In Stockhub, open "Integrations", then "Integrators" and add e-tailize as an integrator.
10. Fill in the name e-tailize plus the tenant id and the project id you copied.
11. Click "Volgende" in Stockhub and switch everything on.
12. Click "Volgende" again and switch on the marketplace you want to activate.
13. Click "Opslaan".

### What happens next

Open "Stock & order configuration" under "Fulfillment". The page holds three panels: "Stock
forwarding", "Order forwarding" and "Track and trace forwarding", each a matrix of switches
with its own "Save changes".

With Stockhub, order and track and trace data are handled automatically once the connection
is active, so you do not need the "Order forwarding" and "Track and trace forwarding"
switches for it.

Stock is the one you decide yourself. In "Stock forwarding", switch on the route from your
warehouse to each marketplace that should receive its stock. Without that switch your
warehouse keeps e-tailize up to date while your channels stay on their old numbers.

### Common problems

Saving an empty form gives "Connection name is required" and "Secret or Api key is a required
field". Stock that does not move is almost always the missing switch in "Stock forwarding",
so check that route first, then check whether your warehouse actually sent an update.

### FAQ

#### Why can I not fill in the Stockhub form?

Because that connection is set up from both sides. e-tailize shows you the ids Stockhub needs
and keeps its own fields locked, so the pairing happens in Stockhub with those ids.

#### Do I need to switch on order forwarding as well?

The page has an "Order forwarding" and a "Track and trace forwarding" panel next to "Stock
forwarding". With Stockhub you do not need them: order and track and trace data are handled
automatically once the connection is active. The switches you do set yourself are the stock
ones, per marketplace.

## Connect a shipping provider: MyParcel or TijdVrij
URL: https://e-tailize.com/help/connections/connect-a-shipping-provider-myparcel-or-tijdvrij/
Category: Connections
Last verified: 2026-09-07

MyParcel connects as a shipping provider with an API key, and TijdVrij runs on Lyra, so it connects as a warehouse.

### Before you start

A shipping connection links e-tailize to a carrier for shipping and tracking. MyParcel is the
provider in that category, and it is connected with an API key you create in your own
MyParcel account.

TijdVrij is the exception worth knowing about. It runs on Lyra, so you do not find it in the
shipping list: you connect it as a warehouse with the API key your contact gives you. The
steps below cover MyParcel, and
[Connect a warehouse](https://e-tailize.com/help/connections/connect-a-warehouse-picqer-lyra-or-stockhub/) covers the TijdVrij route.

### Steps

1. Create an API key in your MyParcel account and copy it.
2. Open "Settings" in the left sidebar, click "Connections" and click "New connection" on the
   ["API connections" page](https://app.e-tailize.eu/account/apiconnections).
3. Pick "Shipping" in the chooser, next to "Marketplace", "WMS" and "CMS". "Connect shipping
   provider" opens with a "Filter" box and the provider logos.

   

4. Click the MyParcel logo.

   

5. Fill in "Connection name", your own reference for this carrier.
6. Paste your key into the API key field.
7. Click "Save".

### What happens next

The connection shows up on the "API connections" page like every other one. From there it
carries your shipping and tracking.

### Common problems

Do not go looking for TijdVrij under "Shipping". Ask your contact for the Lyra API key and
add it as a warehouse connection instead.

An empty form comes back with "Connection name is required" and "Secret or Api key is a
required field".

### FAQ

#### Which carriers can I connect?

MyParcel is the only provider in the shipping category.

#### Is my carrier missing?

Tell us in the chat which one you use. The wizard says it in its own words as well: if you do
not see the connection you are looking for, let us know.

## Add a new connection: the four kinds and where you manage them
URL: https://e-tailize.com/help/connections/add-a-new-connection-the-four-kinds-the-wizard-and-where-you-manage-them/
Category: Connections
Last verified: 2026-09-07

One wizard connects a marketplace, a webshop, a warehouse or a carrier. Where it lives, what the four cards open and where your connections end up.

### Before you start

e-tailize has four kinds of connection and one wizard for all of them. "Marketplace" is a
sales channel you sell on, "CMS" is your own webshop, "WMS" is the warehouse or fulfilment
party that ships your orders, and "Shipping" is a carrier. Whichever you need, the path is
the same.

Have the credentials of the other system at hand. Most providers ask for an API key you
create there yourself, sometimes with the address of your shop or warehouse. A few
marketplaces send you to their own login instead.

### Steps

1. Open "Settings" in the left sidebar and click "Connections". The
   ["API connections" page](https://app.e-tailize.eu/account/apiconnections) opens, with a row per connection you
   already have.
2. Click "New connection". A dialog of the same name opens with four cards: "Marketplace",
   "Shipping", "WMS" and "CMS".

   

3. Click the card for the kind you need. Each one opens its own page: "Connect marketplace
   provider", "Connect shipping provider", "Connect warehouse provider" or "Connect cms
   provider".

   

4. Find your provider in the logo grid, by scrolling or by typing in the "Filter" box. The
   filter matches from the first letter of the provider name, so type the beginning of the
   name, not a piece out of the middle.

   

5. Click the logo. The form opens under the grid on the same page. Clicking another logo
   swaps the form, so you never have to go back first.
6. Fill in "Connection name" under "Fill in required connection tokens". That is your own
   reference, the name you see back in the list.
7. Fill in the rest: a key, a shop or warehouse address, a country, or a button that sends
   you to the provider to log in.
8. Click "Save". A webshop has its own button "Test & save connection", which checks the
   credentials before it stores them.

### What happens next

The connection appears in the table on the "API connections" page, with a "Details" button on
its row. A marketplace connection also shows up as a card under "Existing connections" on the
"General" tab of [the dashboard](https://app.e-tailize.eu/dashboard).

Saving is not the whole setup. Products still need a tab, a validation and a listing before
anything is for sale, see [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/). What a webshop or warehouse sends
where, you set under "Fulfillment" on "Stock & order configuration".

### Common problems

An empty form comes back with "Connection name is required" and "Secret or Api key is a
required field". A marketplace that needs a country adds its own message on top, on bol
"Sales location is a required field".

Your provider is not in the grid? The page says it itself: "If you do not see the connection
you are looking for, let us know!" Tell us in the chat which one you are missing.

> [!NOTE]
> Removing a connection is not something you do yourself. See
> [Edit, resave or delete a connection](https://e-tailize.com/help/connections/edit-resave-or-delete-a-connection/).

### FAQ

#### Which providers can I pick per kind?

"Shipping" holds MyParcel. "WMS" holds Lyra, Picqer and Stockhub. "CMS" holds Lightspeed,
Shopify and WooCommerce, plus a Dicode tile that is not in use. "Marketplace" is the long
one, with the full grid of marketplace logos.

#### Is the wizard the only way in?

No. On the "General" tab of the dashboard, the "+" card after your last connection opens the
marketplace page, and the "Products import" and "Products export" logos on that same tab open
a webshop connection.

#### Where do I change a connection afterwards?

On the "API connections" page, with the "Details" button on its row. Your keys are not shown
back to you there, on purpose.

### Related

- [Connect your bol account](https://e-tailize.com/help/connections/connect-your-bol-account/)
- [Connect a warehouse: Picqer, Lyra or Stockhub](https://e-tailize.com/help/connections/connect-a-warehouse-picqer-lyra-or-stockhub/)
- [Connect a shipping provider: MyParcel or TijdVrij](https://e-tailize.com/help/connections/connect-a-shipping-provider-myparcel-or-tijdvrij/)
- [Edit, resave or delete a connection](https://e-tailize.com/help/connections/edit-resave-or-delete-a-connection/)

## Edit, resave or delete a connection
URL: https://e-tailize.com/help/connections/edit-resave-or-delete-a-connection/
Category: Connections
Last verified: 2026-09-07

Open a connection with Details, save it again to restart the channel, and ask us when it really has to go.

### Before you start

Every connection you made lives on the ["API connections" page](https://app.e-tailize.eu/account/apiconnections),
under "Settings" and then "Connections". The table shows the logo, the type of connection,
the name you gave it and a "Details" link per row, with the usual paging underneath.

Everything on this page starts from "Details". Editing, saving again and preparing a deletion
are the same two clicks.

### Steps

1. Open "Settings" in the left sidebar and click "Connections".

   

2. Find the connection in the table and click "Details" on its row. On a connection to a
   marketplace, a shipping provider or a warehouse, the edit page opens under the familiar
   heading "Fill in required connection tokens". On a webshop row, "Details" opens that
   webshop's own connection page under the heading "Import products from your CMS" instead,
   which is where its "Delete connection" button sits.
3. On the edit page, change what needs changing: the name, a key you created again.
4. Click "Save", or "Cancel" to leave everything as it was.

### What happens next

Saving a connection again does more than store your changes: it restarts the channel itself,
so your products, orders and stock start moving again. Is one channel not moving while your
others keep running? Then saving that connection again is the
first thing to try.

Check the result afterwards. New orders arriving, or a listing that moves again, is the proof
that the restart worked. If nothing changes, ask us in the chat.

### Common problems

Your keys and tokens are not shown back to you on the "Details" page, and that is on purpose.
Nobody can read a secret out of e-tailize once it is saved, so replace it with a new one from
the marketplace instead of trying to check the old one.

Deleting is not something you can do yourself. On a webshop connection you do see a "Delete
connection" button, but it stays disabled.

> [!WARNING]
> A connection carries the orders, the stock and the listing status of that channel, so
> removing it is not a step back once it is done. That is why we do it together with you
> rather than putting a button on it.

To have one removed, ask us in the chat or by e-mail with two things: which connection, and
why it can go.

### FAQ

#### Can I switch a connection off for a while instead?

There is no pause button on a connection. If a channel should stop selling for a while, ask us
in the chat what to do.

#### Why does the type column say something like MarketplaceApiConnection?

That is the kind of connection the row holds, the same four kinds as in the chooser: a
marketplace, a shipping provider, a warehouse or a webshop.

## Ways to import your products
URL: https://e-tailize.com/help/import-products/ways-to-import-your-products/
Category: Import products
Last verified: 2026-09-07

The routes into your catalog: your webshop, a CSV file, a bol export, or one product at a time by hand.

### Before you start

Everything you sell starts as a product in your own catalog, the "Product information
management" page you reach with "Products" in the left sidebar. Getting products in there is
the first step, and there are four routes.

| Route | Use it when | Where you start |
|-|-|-|
| Webshop | your products live in WooCommerce or Shopify | the logo under "Products import" |
| CSV file | you keep your catalog in a spreadsheet | the "CSV" logo under "Products import" |
| bol | you already sell on bol and want that content | the "CSV" logo, then the bol upload |
| By hand | one product, or a product you are adding today | "New product" on the products page |

The CSV route and the bol route also run through the "Import products" button on your
products page, which opens the CSV import page.
[Import products from Shopify or WooCommerce](https://e-tailize.com/help/import-products/import-products-from-shopify-or-woocommerce/),
[Import products with a CSV file](https://e-tailize.com/help/import-products/import-products-with-a-csv-file/) and [Import products from bol](https://e-tailize.com/help/import-products/import-products-from-bol/)
walk through each of them, and [Edit a product or add one by hand](https://e-tailize.com/help/products-and-pim/edit-a-product-or-add-one-by-hand/) covers the
fourth.

### What happens next

An import fills your own product data, the "Main product" tab: the EAN, the SKU, the title,
the description, the price, the stock and the images, as far as you map those fields and
unless you pick "Skip images". Your product count at the top of the page, "Total products:",
goes up.

> [!NOTE]
> An import never sends anything to a marketplace. To get an imported product live you give
> it a category, create the marketplace tab, validate it and list it. See
> [What is a PIM tab](https://e-tailize.com/help/pim-tabs-and-mapping/what-is-a-pim-tab/) and [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/).

### Common problems

**Lightspeed: bring the products in by CSV.** For Lightspeed you can add the connection.
Products from Lightspeed come into your catalog through the CSV route.

**The Dicode tile is not in use.** Its logo stands under "Products import" and the form opens,
but the integration is not active. Use the webshop, CSV or bol route under "Before you start".

**"Export products" does not send products back to your webshop.** [Export your
products](https://e-tailize.com/help/products-and-pim/export-your-products/) explains the route for getting your product data out of e-tailize.

### FAQ

#### Does an import overwrite the products I already have?

An import updates them. The EAN is the key: a row whose EAN you already have updates that
product, a row with a new EAN adds one. On a webshop import you choose the key yourself in
the dialog "How do you want us to update already existing products?".

#### Can I combine two routes?

Yes. Watch the matching key. A CSV import always matches on the EAN, and on a webshop
import you pick the key yourself in the dialog "How do you want us to update already
existing products?": "By same ean", "By same barcode" or "By same name". Products that match
on the key you pick are updated, products with no match are added as new, so pick a key that
lands on the products you already have.

#### Where do my extra columns go?

Any column or source field you do not map to a standard field can be kept as a custom field.
They stand on the product under "Imported custom fields".

## Import products from Shopify or WooCommerce
URL: https://e-tailize.com/help/import-products/import-products-from-shopify-or-woocommerce/
Category: Import products
Last verified: 2026-09-07

Load your products straight from your webshop, check the column mapping and pick the key that matches your existing products.

### Before you start

You need a saved connection to your webshop. Click your system's logo under "Products
import" to open "Import products from your CMS", fill in the form and click "Test & save
connection". The green message "Connection test passed and saved successfully!" means the
connection works.

WooCommerce asks for a "Consumer key" and a "Consumer secret". You create both in WordPress
under WooCommerce, "Settings", "Advanced", "REST API", "Add key". Fill in a description,
pick the user, give read and write permission and click "Generate API key". Shopify asks for
an API key and an Admin API access token.

### Steps

1. Select your connection in the "Select connection" dropdown.
2. Click "Import products" in the action bar at the bottom right of the page. Scroll down
   if you do not see it.
3. Open the list "N products loaded from store (excluding variants)" and tick the products
   you want. "Select all" takes every loaded product. In the WooCommerce import there is
   also "Take only new products", which limits the import to products that e-tailize does
   not have yet.
4. Choose an option under "Image settings for import": "Skip images", "Import only for new
   products" or "Replace existing images".
5. Check the "Column mapping". e-tailize maps the common fields for you and you change any
   of them in the "Select column" dropdown.
6. If you import from Shopify, tick "Import all product variants as separate products" on
   the mapping page so every variant becomes its own product with its own barcode.
7. Map "Base Price" yourself if you import from WooCommerce. It is the one field that is not
   mapped automatically, so products imported without it arrive without a price. Shopify
   does map it.
8. Tick the source fields you want to keep under "Configure custom fields". Everything you
   tick lands on the product as a custom field.
9. Click "Save products & mappings".
10. Pick the matching key in the dialog "How do you want us to update already existing
    products?". "By same ean" matches on the EAN, "By same barcode" matches on the SKU first
    and falls back to the EAN, and "By same name" matches on the name first and falls back
    to the EAN.
11. Click "Continue".

### What happens next

The import runs and you land on your products page with a summary, for example "Processed
rows: 0-1, Products added: 1, Products updated: 0". Products that matched your key are
counted as updated, products without a match are added. With the default "By same ean" a
product whose EAN is empty is skipped: it is not imported. For Shopify the barcode is read
into the EAN, so a product with an empty barcode is skipped with this key.

### Common problems

**"Please select at least one product to import".** No product is ticked. Open the loaded
list and tick what you need, or use "Select all".

**"Please select an image import mode".** Pick one of the three image options first.

**Prices did not come in from WooCommerce.** "Base Price" was left unmapped. Map it and run
the import again: your products are matched on their key, so nothing is duplicated.

### FAQ

#### Which key do I pick for Shopify and for WooCommerce?

WooCommerce has an EAN field and e-tailize maps EAN to EAN. Shopify has no EAN field, so
e-tailize fills the EAN from the Shopify barcode field. On both platforms "By same ean"
matches on the code you know, while "By same barcode" matches on the SKU first.

#### Can I import from Lightspeed?

A Lightspeed connection can be created, and the products themselves come in through a CSV
file.

## Import products with a CSV file
URL: https://e-tailize.com/help/import-products/import-products-with-a-csv-file/
Category: Import products
Last verified: 2026-09-07

Upload your spreadsheet, map your columns onto the e-tailize fields and let the EAN decide what is added and what is updated.

### Before you start

Build your file in a spreadsheet and save it as CSV. The first row holds your column names,
every row below it is one product. Both a semicolon and a comma work as separator, and a
price may use a decimal comma.

Keep the EAN column filled. e-tailize matches on the EAN: a known EAN updates that product,
a new one creates a product, and a row without an EAN also creates a product, one with no EAN
to match on next time. Images are links in the file, not pictures, up to 25 per product with a
maximum image size of 5MB.

### Steps

1. Click "Import products" on your products page, or the "CSV" logo under "Products
   import". "Import products from csv file" opens.
2. Click "Upload csv" and choose your file. The separator is detected automatically, so
   leave "Detect the csv delimiter automatically" ticked.
3. Choose an option under "Image settings for import": "Skip images", "Import only for new
   products" or "Replace existing images".
4. Map "Ean" under "Map csv columns to e-tailize". This is the only mapping the import
   demands.
5. Map the columns you care about with the "Select column" dropdown next to each field, at
   least "Sku", "Main Title" and "Base Price". A product imported with only an EAN has no
   title, no price and no other data.
6. Tick the columns you want to keep under "Custom fields". Everything you leave unmapped
   and unticked is dropped.
7. Click "Import products".

### What happens next

A summary appears with the result, for example "Processed rows: 0-1", "Products added: 1",
"Products updated: 0" and "Products empty EAN: 0". Your products then stand on the products
page, with the mapped columns in the standard fields and the ticked ones under "Imported
custom fields".

### Common problems

**"EAN mapping is required!"** The "Ean" field has no column. Point it at your EAN column and
try again.

**"Please select an image import option".** Pick one of the three image options first.

**"There are no fields present in the csv file or csv not loaded yet."** Your file did not
parse into columns. Leave "Detect the csv delimiter automatically" ticked, save the file as
CSV again with a comma or a semicolon, and check the first row for empty or duplicate column
names. Those give "CSV header was incorrect, please check for duplicate entries or empty
column names."

**Odd characters in your text.** Avoid symbols such as currency signs and emoticons in your
sheet. Descriptions may be plain text or HTML, so convert your text first if you want the
formatting to survive.

### FAQ

#### What happens if I import the same file twice?

The products are updated, never duplicated. EANs you already have are counted under
"Products updated" and only new EANs are added, so importing a corrected sheet
again is the normal way to fix a whole catalog at once.

#### Do I have to map every column?

No. Map the ones that belong in a standard field and keep the rest as custom fields, or
leave them out. A column that is neither mapped nor ticked is simply not imported.

## Import products from bol
URL: https://e-tailize.com/help/import-products/import-products-from-bol/
Category: Import products
Last verified: 2026-09-07

Download your content and offer files in your bol seller account and let e-tailize convert and map them for you.

### Before you start

You need a bol connection in your project, because the two bol upload options only work with
one. You also need two files from your bol seller account: your product content and your
offers. e-tailize converts both for you, so you do not build a sheet yourself and you do not
map the columns by hand.

### Steps

1. Log in to your bol seller account.
2. Open "My Items".
3. Choose "select items from the list to perform actions on".
4. Choose "edit product information" and confirm it.
5. Download the product information file with the download button on the right of the
   screen.
6. Go back to "My Items" and click "manage offer via Excel".
7. Download "your offer", also on the right of the screen.
8. Open e-tailize and click "Import products" on your products page. You can also click the
   "CSV" logo on your dashboard; both open the same page, "Import products from csv file".
9. Upload your product information file under "Upload Bol.com content".
10. Scroll down to "Map csv columns to e-tailize" and pick the column that holds the weight
    in the "Select column" field next to "Package Weight". A bol content file has no package
    weight column, so this row stays empty unless you add one yourself.
11. Choose an option under "Image settings for import" and click "Import products".
12. Open the same page again and upload your offer file under "Upload Bol.com offers". While
    the images from your first import are still being fetched, both ways back show "Please
    wait until the current CSV image import process is completed.", so wait until that stops.
13. Choose an option under "Image settings for import" and click "Import products" again.
    Without an image option the app stops with "Please select an image import option".

### What happens next

e-tailize converts the file automatically and fills the fields for you: the EAN, the product
name into "Main Title", the brand into "Designer", plus the category, the description, the
colour, the material, what is in the box and your dimensions. You can still change any
mapping before you import.

The summary shows the result, for example "Processed rows: 0-2, Products added: 2, Products
updated: 0, Products empty EAN: 0".

> [!TIP]
> A bol file without image links is no problem. When your file holds no images, the images
> are fetched from bol for you, so you do not have to add links to your sheet.

### Common problems

**e-tailize asks you to connect bol first.** Clicking "Upload Bol.com content" or "Upload
Bol.com offers" without a bol connection opens a dialog that says
"Please connect your bol.com store to be able to import your bol.com content and offers",
with the connection form in it. Add the connection there. Saving it takes you to the
connections page, so open the import page again and upload your file.

**Rows counted under "Products empty EAN".** Those rows had no EAN. They are not skipped: each
one is added as a new product with no EAN, and every next upload of the same file adds them
again. The EAN is the key of every product in e-tailize, so fill it in and upload the file
again.

### FAQ

#### Do I have to map the columns myself?

No. A bol content file has hundreds of columns and they are matched automatically. Check the
mapping if you like, then import.

#### Does this put my products live on bol?

No. This import brings your bol content into your own catalog. To change what stands on bol
you work on the marketplace tab, validate and list again. See
[Content versus offers](https://e-tailize.com/help/listing/content-versus-offers-and-why-you-list/).

## CSV import template and field reference
URL: https://e-tailize.com/help/import-products/csv-import-template-and-field-reference/
Category: Import products
Last verified: 2026-09-07

How to build your file, and every e-tailize field your columns can be mapped onto on the CSV import page.

### Before you start

You build the file yourself, in a spreadsheet. The first row holds your column names, every
row below it is one product, and you save the result as a CSV file.

Your column names are free: you connect each column to a field yourself with the "Select
column" dropdown under "Map csv columns to e-tailize". This page is about what goes in the
file. The upload and the mapping screen are in
[Import products with a CSV file](https://e-tailize.com/help/import-products/import-products-with-a-csv-file/).

> [!NOTE]
> Two choices are always required before "Import products" runs: the "Ean" mapping and one
> option under "Image settings for import". The import is also blocked when a mapped "Base
> Price" column contains a value that is not a number, when a column you tick under
> "Custom fields" has the same name as an e-tailize field you mapped, when a custom field
> is called Name or BasePrice, or when "Detect the csv delimiter automatically" is off.

### Steps

1. Put your column headers in the first row and one product per row underneath.
2. Fill the EAN column on every row, because existing products are matched on EAN. A row
   without an EAN is still imported and creates a fresh product each time you upload the
   file.
3. Add a column for each field you want filled, using the table below.
4. Write image links as URLs in their own column, not as pictures in the sheet. The import
   page notes that you can upload up to 25 images per product.
5. Separate your values with a semicolon or a comma. Both work, and a price may use a
   decimal comma.
6. Save the sheet as CSV and upload it under "Upload csv".

   

These are the e-tailize fields you can point a column at. The app writes the data type
behind each field name. The image fields show "Unknown" as their type, and you put URLs in
those columns.

| Group | Fields | Type |
|-|-|-|
| Identifiers | "Ean", "Sku", "Gtin" | String |
| Stock | "Stock" | Number |
| Grouping | "Family", "Category" | String |
| Content | "Main Title", "Main Short Name", "Main Description", "Main Short Description" | String |
| Attributes | "Color", "Manufacturer", "Designer", "Material", "What Is In The Box" | String |
| Price | "Base Price" | Decimal |
| Product size | "Product Width", "Product Height", "Product Weight", "Product Size", "Product Diameter" | String |
| Package size | "Package Width", "Package Height", "Package Weight", "Package Length" | String |
| Warranty | "Warranty Time", "Warranty Exception" | String |
| Costs | "Commission", "Packing Price", "V A T", "Buy In Price", "Storage Cost", "Shipping Cost", "Advertising Per Unit" | Decimal |
| Images | "Primary Image", "Images" | Unknown |

### What happens next

The columns you mapped fill the standard fields on the product. Columns you did not map can
still be kept: tick them under "Custom fields", where "Select all fields" takes the lot, and
they come back under "Imported custom fields". A column that is neither mapped nor ticked is
not imported.

After the import a summary appears with "Processed rows", "Products added", "Products
updated" and "Products empty EAN". Your file lands in your product data in e-tailize.
Getting those products onto a marketplace is a separate step.

### Common problems

**"EAN mapping is required!"** No column is pointed at "Ean". Map your EAN column and import
again.

**"Please select an image import option".** Pick "Skip images", "Import only for new
products" or "Replace existing images" under "Image settings for import" first.

**"There are no fields present in the csv file or csv not loaded yet."** Your file did not
parse into columns. Leave "Detect the csv delimiter automatically" ticked and save the
sheet as CSV again with a semicolon or a comma as separator.

### FAQ

#### Do my column names have to match the e-tailize field names?

No. The mapping step connects any column name to any field, so an export from another system
usually works as it is.

#### Semicolon or comma?

Both. "Detect the csv delimiter automatically" is ticked by default and works out the
separator for you. Leave it ticked, and if your file does not parse into columns, save the
sheet as CSV again with a semicolon or a comma as separator.

#### Can I leave a column empty?

Yes, with one exception. If you mapped a "Base Price" column, every row of that column must
hold a number. One empty cell there blocks the import with "Base price column contains
invalid decimal value.", so either fill the column completely or do not map it.

#### What about a file exported from bol?

That one is not a normal CSV upload. Use the "Upload Bol.com content" or "Upload Bol.com
offers" button, which needs a bol connection in your project. e-tailize converts the file
and maps its columns for you.

### Related

- [Import products with a CSV file](https://e-tailize.com/help/import-products/import-products-with-a-csv-file/)
- [Ways to import your products](https://e-tailize.com/help/import-products/ways-to-import-your-products/)
- [Import products from bol](https://e-tailize.com/help/import-products/import-products-from-bol/)

## The products page and its status dots
URL: https://e-tailize.com/help/products-and-pim/the-products-page-and-its-status-dots/
Category: Products and PIM
Last verified: 2026-09-07

What "Product information management" shows: the counters, the filters, the table columns and the coloured dot per marketplace.

### Before you start

Click "Products" in the left sidebar. The page opens with the heading "Product information
management" and holds your whole catalog. Two counters stand at the top: "Total products:"
is your product count, "Total product versions:" counts the marketplace tabs on top of them.

The toolbar above the table holds "Bulk edit", "Manage categories", "Import products" and
"New product".

### Steps

1. Type in the box "Start typing to filter products" to narrow the list as you type.
2. Click a filter tab to open its panel: "Marketplace", "Listing status", "Category",
   "Product family", "EAN", "Stock" or "Price". A tab with a filter on it shows the number
   of values you picked, for example "Stock (1)".

   

3. Combine filters and the search box freely. "Category" and "Product family" also offer
   "Blank", which finds the products that have none.
4. Click the arrow next to a column header to sort on it. Every column sorts except
   "Actions".
5. Use "Rows per page" and the page buttons under the table to walk through the list.
6. Click "Clear filter" to drop every filter and the search box at once.

### What happens next

Each row shows "EAN", "SKU", "Name", "Unit price", "Category", "Stock", a "Pin" button and
an "Actions" cell. "Quick edit" makes the SKU, the name, the unit price and the stock
editable in the row itself. The change is not kept until you save it: the check button in the
"Actions" cell (tooltip "Update") keeps it, the cancel button (tooltip "Cancel") drops it. On
a save you get the toast "Product with EAN, [the EAN], has been updated.". "EAN" and
"Category" stay text only, so those two you change with "Edit", which opens the full product.
The first cell holds the marketplace icons of that product plus an "Add new" link, which
creates a marketplace tab and not a new product.

Next to every marketplace icon sits a small coloured dot: the status of that product on that
marketplace.

| Dot | "Listing status" | What it means |
|-|-|-|
| red | "No PIM tab" | no tab for this marketplace yet |
| orange | "Missing mandatory fields" | the tab exists, required fields are empty |
| yellow | "Pending validation" | filled in, waiting for validation |
| green | "Validated" | validated and ready to list |

The "Listing status" filter uses those same four states, so you can pull up exactly the
products that are stuck at one of them.
[What the colours of a PIM tab mean](https://e-tailize.com/help/pim-tabs-and-mapping/what-the-colours-of-a-pim-tab-mean/) goes through them one by one.

### FAQ

#### Why is my product count higher than the number of rows?

The list is paged. "Rows per page" decides how many rows you see, and the range under the
table tells you where you are, for example "1-10 of 597".

#### What is the difference between the two counters?

"Total products:" counts your own products. "Total product versions:" counts the marketplace
tabs you created for them, so a catalog on three marketplaces has far more versions than
products.

#### How do I remove a product?

Tick the products you want to remove and use the delete button. The "Delete confirmation"
dialog appears: click "Confirm" to delete or "Cancel" to keep the products. The dialog notes
that deleting a product only removes it from the e-tailize platform if it is listed. Without
a selection you get "No products selected.".

## Edit a product or add one by hand
URL: https://e-tailize.com/help/products-and-pim/edit-a-product-or-add-one-by-hand/
Category: Products and PIM
Last verified: 2026-09-07

Fill the "Main product" form for a single product, from the two required fields to images, margins and custom fields.

### Before you start

Most products arrive by import. Adding one by hand is for the single product you are putting
in now, and the form you fill is the same one you get when you edit an existing product:
the "Main product" page. This is your own master data, the source every marketplace tab
takes its values from.

Only two fields are required to save: "Ean" and "Main title". Everything else can wait,
though a fuller product lists better.

### Steps

1. Click "New product" on your products page, or "Edit" on the row of the product you want
   to change.

   

2. Fill "Ean". It has to be unique in your project.
3. Fill "Main title".
4. Add your own codes in "Sku" and "Gtin", plus a shorter name in "Main short name".
5. Pick a "Category" in the box "Search categories". You can save without one, but you need
   a category before you can create a marketplace tab.
6. Set "Stock" and "Base price".
7. Click "Upload images" and add your photos, up to 25 per product with the note "Maximum
   image size: 5MB" next to the panel.
8. Write "Main description" and "Main short description" in the two text editors. Each field
   counts your characters as you type.
9. Open "Add price margins", "Add dimensions" or "Add warranty" for your cost, size and
   warranty fields, and "Imported custom fields" with "Add custom field" for anything that
   has no field of its own.
10. Click "Save product" and pick "Save & continue" to stay on the form or "Save & close" to
    go back to the list.

### What happens next

The product stands on your products page and your "Total products:" counter goes up. From
here you give it a marketplace tab, fill the marketplace's own fields, validate and list.
[What is a PIM tab](https://e-tailize.com/help/pim-tabs-and-mapping/what-is-a-pim-tab/) explains that next step.

For a small change you do not need the full form: "Quick edit" on a row changes the SKU, the
name, the unit price and the stock straight in the list. The EAN and the category are shown
as plain text there, so those two you change with "Edit".

### Common problems

**"EAN is required" or "Product name is required".** One of the two required fields is
empty. Both messages appear in red under the field itself.

**"A product with this EAN already exists in this project".** That EAN is already on another
product. Open the existing product instead, or use the EAN that belongs to this one.

**"SKU already exist".** SKUs are unique across your products, so pick one that is not in
use.

### FAQ

#### What is the difference between "Save & continue" and "Save & close"?

"Save & continue" saves and keeps you on the form, handy while you are still adding images
or details. "Save & close" saves and returns you to the product list. "Back" and "Cancel"
leave without saving.

#### Why fill in more than the two required fields?

Because the marketplace tabs read from this page. Colour, material, manufacturer, dimensions
and a real description are what the marketplace asks for later, and a field you fill once
here serves every marketplace you sell on.

## Change the category of your products
URL: https://e-tailize.com/help/products-and-pim/change-the-category-of-your-products/
Category: Products and PIM
Last verified: 2026-09-07

Set another category on the "Main product" tab, create one you are missing, and see why a category is fixed once a tab exists.

### Before you start

Your category is your own grouping, not the marketplace's. It decides which products a
marketplace tab is built for and which products a bulk edit rule can reach, so it is worth
getting right before you create tabs.

> [!WARNING]
> The "Category" field is locked as soon as the product has a marketplace tab, and it
> unlocks again only once every tab on that product is gone.
> [Create or delete a PIM tab](https://e-tailize.com/help/pim-tabs-and-mapping/create-or-delete-a-pim-tab/) tells you what deleting a tab does.

### Steps

1. Click "Products" and then "Edit" on the row of the product you want to change.
2. Go to the "Category" field on the "Main product" tab.
3. Click the "x" to clear the category that is there now.
4. Click the empty field and pick the category you want, or, if it does not exist yet,
   type its name and pick the "+ Add" entry at the top of the list, which repeats what you
   typed and creates the category.
5. Click "Save product" and choose "Save & continue" or "Save & close". A tab you create
   afterwards is built on this category.

### What happens next

The new category shows in the "Category" column of your products page, and the product moves
along with it in the "Category" filter and in every bulk edit rule that uses it. A product
without a category leaves that column empty, and the "Blank" option in the "Category" filter
pulls exactly those together.

Use "Manage categories" above the table to work on the list itself. The page says "On this
page you are able to add and delete new categories": type into "Type the name of the new
category" and click the add button, or tick a category and delete it.

### Common problems

**"Category not set for selected product."** You tried to create a marketplace tab for a
product that has no category. Set one on the "Main product" tab and save.

**"Selected category has not been saved. Please save the main product with the selected
category and then try again."** The category is picked but not saved. Click "Save product",
choose "Save & continue" or "Save & close", and create the tab after that.

**A category will not delete.** Products are still mapped to it, and the page tells you so.
Move those products to another category first, then delete the empty one.

### FAQ

#### Do my categories have to match the marketplace's categories?

No. Yours is a grouping of your own. When you create a marketplace tab you pick the
marketplace's own category separately, from its own tree, and the two live next to each
other.

#### I need another marketplace category for a product, what now?

Delete that marketplace tab and create a new one under the right category. Deleting a tab
cannot be undone: that marketplace version is removed from e-tailize and we stop managing
that listing.

## Link SKUs: sets, bundles and multi-packs
URL: https://e-tailize.com/help/products-and-pim/link-skus-sets-bundles-and-multi-packs/
Category: Products and PIM
Last verified: 2026-09-07

Link the parts of a set, a bundle or a multi-pack to the product you sell, so one sale lowers the stock of everything inside the box.

### Before you start

A set, a bundle and a multi-pack are one product you sell, built out of other products in
your catalog. "Link SKU" makes the product you sell the parent, the parts inside it its
children, and records how many of each part go into one parent.

Every part has to be a product in your catalog first. The dialog searches on EAN, product
name and SKU, and names every linked row by its SKU, so a part without a SKU shows an
empty row.

### Steps

1. Click "Edit" on the row of the product you sell as one item, on your products page.
2. Click "Link SKU" next to "SKU" on the "Main product" page.

   

3. Leave "Link Type" on "Child".
4. Type the EAN, the name or the SKU of the first part in "Search by EAN, Product or SKU
   to Link" and click it in the results.
5. Answer "How many of this product is included in the main set?" in the "Quantity
   Included" dialog. It starts at 1.
6. Click "Save".
7. Repeat steps 4 to 6 for every other part of the set.
8. Click "Close". The dialog saves your list and reports "List successfully updated!".

### What happens next

Every linked row shows that part by its SKU, with its stock and its share of a sale, for
example "Current Stock: 40. Quantity Included per Sale: 2." The tooltip on that second
number reads "Quantity of this product deducted per one sale". Sell one set that holds two
of a part and the stock of that part drops by two.

The stock of the set itself stops being a number you keep by hand. e-tailize works it out
from the parts: the number of complete sets you can still build, the lowest part stock
divided by how many of that part go into one set. That number is what your products page
shows and what goes out to your marketplaces.

### Common problems

**"Link Type" only offers "Parent".** That product is already a child under another
product, and the list under it stays empty.

**A product is refused when you pick it.** You get "has children and therefore cannot be a
child to current product" when the product you have open is itself part of another set and
the product you pick is part of one too.

**A part sits in the list only once.** A part that is already in the list is not added a
second time.

**A wrong quantity.** Remove the link with the trash button, then link the product again
with the right number.

### FAQ

#### How do I set up a multi-pack?

The pack is the parent and the single unit is its only child. Give the link the pack size
as its quantity, for example 4 for a four pack. One sale then takes four units off the
stock of the single product.

#### Does removing a link delete anything?

No. The trash button opens the "Delete confirmation" dialog, which names the SKU and asks
"Do you still want to proceed?". Click "Confirm" and only the link goes. Both products stay
in your catalog with the stock they had.

#### Can one part sit in more than one set?

Yes. The same product can be a child under several parents. A sale of one set lowers the
shared part, and the other sets that use it are recalculated too.

### Related

- [Edit a product or add one by hand](https://e-tailize.com/help/products-and-pim/edit-a-product-or-add-one-by-hand/)
- [The products page and its status dots](https://e-tailize.com/help/products-and-pim/the-products-page-and-its-status-dots/)
- [Understand the stock source of truth](https://e-tailize.com/help/stock/understanding-source-of-truth/)
- [Synchronise stock to your marketplaces](https://e-tailize.com/help/stock/synchronise-stock-to-your-marketplaces/)

## Translate your products
URL: https://e-tailize.com/help/products-and-pim/translate-your-products/
Category: Products and PIM
Last verified: 2026-09-07

Let e-tailize translate your product texts into the marketplace's language while you create the tab, field by field.

### Before you start

Translation runs while you create a marketplace tab. You answer one question in the wizard,
and on the next screen you decide per field what gets translated, so a product listed in
another country carries texts in that country's language.

Translation runs from the monthly AI allowance that is included in your subscription, and a
run counts against that allowance. Want more than the allowance, ask us in the chat.

> [!WARNING]
> A translation is written into the field on the marketplace tab, over the text that stood
> there. The tab keeps no copy of the old value. Your source text is safe on the "Main
> product" tab, because translation only touches the marketplace tab.

### Steps

1. Open the product with "Edit" and click the "Add new" tab.
2. Choose "All products in this category" or "Just this product", then click the icon of the
   marketplace you are listing on.
3. Pick the marketplace category in "Search category by typing a name".
4. Set "Would you like to translate?" to Yes.
5. Answer "Would you like to enrich  with AI?" with Yes or No.

   

6. Leave "Select Language" as it is, or clear it and pick another language. It arrives set
   to the language of the country your connection was made for.
7. Tick "I waive any error claims against e-tailize."
8. Click "Next". The button stays off until you have answered both questions and ticked the
   waiver.
9. Walk down the field rows and switch the translate toggle off for every field you want to
   keep exactly as it is. Green means the field will be translated.
10. Click "Create tab".

### What happens next

The dialog "Hang tight! We are translating your product information for your marketplace"
appears and the work runs in the background. While it runs the top bar shows "Translation is
processing your {0} products." with the number still running, and when the last one is
finished the app shows "Translation is completed successfully". If a batch errors, a popup
titled "Alert" says we could not finish translation for some products in your last request.

Your product name and description are always translated. Every other field is translated
when you left its toggle green and the field holds a value. Fields written by AI, fields
that follow a reference to your own data and fields with a fixed list of marketplace values
are left alone.

Read the result before you list. The text is machine made, and the waiver you ticked is
exactly about that.

### Common problems

**A field is still in the old language.** The translation of that one field did not succeed,
so the field keeps the value it had. Type the translation on the tab yourself, or delete the
tab and create it again.

**A field is unchanged on purpose.** Text without letters, such as a code, a number or a
link, is returned as it is. Links inside a translated text are protected too, so they
survive intact.

**Everything is in the wrong language.** The language follows the country of your
connection. Check "Select Language" before you click "Next", and create the tab again if it
was set wrong.

### FAQ

#### Can I translate a tab that already exists?

Not as a whole. Translation happens while the tab is created. The buttons on a tab you
already have are "Generate with AI" and "Optimize with AI", and those write a new value
instead of translating one, see [AI enrichment and translation](https://e-tailize.com/help/pim-tabs-and-mapping/ai-enrichment-and-translation/). To translate,
edit the field yourself, or delete the tab and create it again with translation on.

#### Which fields end up in which language?

Only the marketplace tab is translated. The "Main product" tab keeps your own language, so
one product can carry a Dutch source text and German, French and Italian tabs next to it.

## Export your products
URL: https://e-tailize.com/help/products-and-pim/export-your-products/
Category: Products and PIM
Last verified: 2026-09-07

How to get your product data out of e-tailize as a CSV file, and what to watch for when you import that file back.

### Before you start

Exporting your products runs through support. Ask for it and you get your products back as a
CSV file.

### Steps

1. Open the chat in the app and ask support for an export of your products as a CSV file.
2. Say which project the export is for.
3. Open the file you receive and check it before you do anything with it. It is your product
   content at the moment of the export.
4. Edit the file only in the columns you mean to change, and keep the EAN column as it is.
5. Import the file back when you are done, with
   [Import products with a CSV file](https://e-tailize.com/help/import-products/import-products-with-a-csv-file/).

### What happens next

You get a CSV file from support. When you import that file back, you map its columns onto the
e-tailize fields in the import screen yourself.

Exporting changes nothing in your catalog. Importing the file back does: products are matched
on their EAN and the values in your file land on them, so existing product content can be
overwritten. Read the CSV import article first, then import.

### Common problems

**"Export products" opens the export to your webshop.** The logos under "Products export"
open the page "Export products to your CMS" for that webshop, which is a different route.
Ask support for a CSV.

**You wanted to update a marketplace, not your own data.** That is the listing flow and not
an export. See [Content versus offers](https://e-tailize.com/help/listing/content-versus-offers-and-why-you-list/).

### FAQ

#### Can I export the products myself?

No. Support runs the export for you.

#### What is an export good for?

Checking what your catalog really holds, and editing a large set of fields in a spreadsheet
before you bring it back in one import.

## Bulk edit your Main Tab data in a table
URL: https://e-tailize.com/help/products-and-pim/versions-and-bulk-edit/
Category: Products and PIM
Last verified: 2026-10-01

Open your products as a table, change many products at once, paste straight in from a spreadsheet or an AI tool, or update a group with one rule.

### Before you start

A product in e-tailize is one main product plus one version per marketplace you sell it on.
"Bulk edit" opens them as a table: one row per product and one column per field, so you see
every product side by side instead of opening them one at a time.

It works in two places:

| | Main Tab | PIM Tab |
|-|-|-|
| Where | "Bulk edit" on your products page | "Bulk edit" on a marketplace tab of a product |
| What you edit | your Main Tab data | the marketplace data |
| Which products | all products, or one category | the products in that marketplace category |
| Images | replace, upload or add by URL | image URLs only |
| After "Save changes" | your Main Tab data is updated | your PIM Tab data is updated |

This article covers the Main Tab. [Bulk edit a PIM tab in a table](https://e-tailize.com/help/pim-tabs-and-mapping/bulk-edit-inside-a-pim-tab/) covers the other.

### Steps

1. Click "Bulk edit" on your products page. The table shows your Main Tab data.

   

2. Narrow the table down. Pick a "Category", type in "Quick filter rows", or click the menu
   next to a column name and choose a condition such as "Blank" to find every product where
   that field is still empty. "Reset filter" clears the quick filter.
3. Click a cell and type the new value.
4. To fill more cells in the same column, drag from the selected cell, or copy and paste with
   Ctrl+C and Ctrl+V, for example from a spreadsheet or an AI tool. Changed cells turn green.
5. To change images, click the image cell. You can replace images, upload new ones or add
   them by URL.
6. Open the "Pending / Results" tab and check "Staged grid edits": per product, the fields you
   changed and their new value.
7. Click "Save changes", or "Cancel changes" to undo them.

> [!TIP]
> Description fields use HTML. If you want bold text or paragraphs, type or paste the HTML
> tags with the text.

To add a field your import did not bring along, click "Add custom field", type a name and
click "Add field". It appears as a new column that you fill in like any other.

### What happens next

"Save changes" updates your Main Tab data right away and the cells turn white again. A
marketplace tab only follows the change where its field is a reference to that main field,
see [Link Main Tab fields to your PIM tab](https://e-tailize.com/help/validation/link-main-tab-fields-to-your-pim-tab/). Every other value on the tab stays
as it is.

### Common problems

**I cannot change the "Category" cell.** Once a product has a marketplace tab, its category is
locked in the table. Change it with a .csv import instead, see
[Change the category of your products](https://e-tailize.com/help/products-and-pim/change-the-category-of-your-products/).

### FAQ

#### When do I use a rule instead of the table?

When a whole group of products gets the same value. Save or cancel your table edits, pick a
"Category", then open "Rule-Based Actions". Pick the "Field to update" (title, short description,
description or "Stock"), choose "Set value" or "Replace text", and pick the "Scope": every
product, or "Products matching conditions" on title, descriptions, "Stock", "EAN" or "SKU".
Click "Preview result", then apply.

#### Can the applied count differ from the preview?

Yes. Rules are checked again when you apply them, so if product data changed after the
preview, the number of products updated can differ.

#### Is this the same as bulk edit on the listing page?

No. That one changes offer values such as price, discount and stock margin, see
[Adjust offers](https://e-tailize.com/help/listing/adjust-your-offers-price-discount-stock-margin-shipping-time-and-fulfilment/). This one changes product content.

## What is a PIM tab
URL: https://e-tailize.com/help/pim-tabs-and-mapping/what-is-a-pim-tab/
Category: PIM tabs and mapping
Last verified: 2026-09-07

The marketplace version of your product: what a PIM tab holds, what you need before you create one, and how it relates to your main product.

### Before you start

Every product has one "Main product" tab, your own master data, and one tab per marketplace
you list it on. That marketplace tab is the PIM tab, also called a product version. It holds
that marketplace's copy of the product: its title, its description, its images and every
attribute the marketplace asks for in the category you picked.

On a product's edit page they stand as tabs across the top: "Main product" first, then a tab
per marketplace, then "Add new" at the end. A tab is named after your connection and the
category, for example a connection called Kaufland and a category of headphones, and you can
rename it while you create it.

Marketplaces ask for different things and you usually want different text per channel. A tab
per marketplace lets you keep them apart while there is still one product underneath, so you
never keep two catalogs.

### What happens next

Three things have to be in place before a tab can be created.

| What | Why |
|-|-|
| the product is in your catalog | a tab is always built from the main product |
| a connection with that marketplace | the dialog only offers marketplaces you connected |
| a saved category on the main product | without it you get a validation error instead of a tab |

Once the tab exists, its own fields decide the rest. Most fields hold either a value you type
there, or a reference to a field on your main product, which it then follows. Where the
marketplace gives a fixed list of values, you pick one from that list instead.
[Link Main Tab fields to your PIM tab](https://e-tailize.com/help/validation/link-main-tab-fields-to-your-pim-tab/) is where you set that.
[Create or delete a PIM tab](https://e-tailize.com/help/pim-tabs-and-mapping/create-or-delete-a-pim-tab/) walks through the wizard, and a finished tab goes
live through validation and listing, see [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/).

### FAQ

#### Can I import straight into a PIM tab?

No. You link the marketplace field to a field on the "Main product" tab and import into the
main product, and the value flows through by itself. See
[Import into a PIM tab and use images per marketplace](https://e-tailize.com/help/pim-tabs-and-mapping/import-into-a-pim-tab-and-use-images-per-marketplace/).

#### Why is a marketplace missing from the dialog?

Because you have no connection with it. The dialog shows one card per marketplace you
connected, as a logo without your connection name, so two connections to the same
marketplace show as one card. As long as you have not picked a marketplace, the "+" card at
the end of the row takes you to the connection form and back.

#### What does deleting a tab remove?

Deleting a tab removes that marketplace version inside e-tailize. Your main product and
other tabs are untouched.

## Create or delete a PIM tab
URL: https://e-tailize.com/help/pim-tabs-and-mapping/create-or-delete-a-pim-tab/
Category: PIM tabs and mapping
Last verified: 2026-09-07

Walk through the "PIM tabs" wizard for one product or a whole category, and remove a tab you no longer need.

### Before you start

You need the product in your catalog, a connection with the marketplace, and a category on
the "Main product" tab that you have saved. [What is a PIM tab](https://e-tailize.com/help/pim-tabs-and-mapping/what-is-a-pim-tab/) explains why.

### Steps

1. Click "Products" and then "Edit" on the product you want to list.
2. Check the "Category" on the "Main product" tab and click "Save product" if you just set
   it.
3. Click the "Add new" tab at the end of the tab row. The dialog "PIM tabs" opens.

   

4. Choose the scope. "All products in this category" is preselected and creates the tab
   for every product in that category at once, so pick "Just this product" if you only
   want this one.
5. Click the icon of the marketplace you are listing on. "Next" stays off until you pick one.

   

6. Find the marketplace's own category in "Search category by typing a name" and click it.
7. Answer "Would you like to translate?", see [Translate your products](https://e-tailize.com/help/products-and-pim/translate-your-products/).
8. Answer "Would you like to enrich with AI?", see
   [AI enrichment and translation](https://e-tailize.com/help/pim-tabs-and-mapping/ai-enrichment-and-translation/). Both run from the monthly AI allowance that
   is included in your subscription, and a run counts against that allowance. Want more than
   the allowance, ask us in the chat.
9. Pick the language in "Select Language" under "Translation chosen based on marketplace
   language (optional):" if you answered Yes to translating.
10. Tick "I waive any error claims against e-tailize." if you answered Yes to either of
    them. The checkbox only appears once you pick a language or switch AI on, and "Next"
    stays off until then.
11. Click "Next".
12. Check the name in "Your tab will be named:" and change it if you want another one.
13. Under "Fields mapping" pick the source for every field you want filled from your own
    data. A field whose "Generate with AI (beta)" button is on is locked, because the AI
    writes it. Switch that button off to map the field yourself.
14. Click "Create tab".

### What happens next

You get the message "Product version has been successfully created" and the new tab opens.
With translation or AI switched on, a "Hang tight!" dialog then runs on the product page
until the job is done: "Hang tight! We are translating your product information for your
marketplace" with translation only, "Hang tight! We are creating your product information
for your marketplace with AI enrichment" with AI only, and "Hang tight! We are translating
and enriching your product information for your marketplace" with both.

A fresh tab is a warning colour while required fields are still empty, and each one says
"[field] is required." until it holds a value. Fill them in, save with "Save & continue" or
"Save & close", then validate and list, see [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/).

To remove a single tab, open it and click the cross on the tab, then "Confirm" in "Delete
confirmation". To remove the tabs of a whole category, click "Validation", pick the
connection and use the trash icon on that category's card.

> [!WARNING]
> A deleted tab cannot be restored, so you build a new one from scratch. Deleting does not
> take the product off the marketplace and does not touch your main product.

### Common problems

**A message about the category, such as "Category not set for selected product."** The main
product has no category, or you picked one and did not save it. See
[Change the category of your products](https://e-tailize.com/help/products-and-pim/change-the-category-of-your-products/).

**"The product version already exists for this marketplace."** This product already has a
tab for that marketplace and category. Open that tab and edit it, or delete it first.

**"Category definition not available!"** The category you picked has no field definition, so
"Create tab" stays off. Go back and pick another category, or ask support about this one.

**The category search finds nothing.** That connection's category tree has not loaded yet.
Open the connection in your settings, save it again and search once more.

### FAQ

#### What is the difference between the two options in step 4?

"Just this product" creates one tab. "All products in this category" creates the tab for
every product in that category in one run.

#### Do I have to use translation and AI enrichment?

No. Both may stay on No, and your own text is used as it is. A "Confirmation" question can
appear when you said Yes to translate or AI but no field is actually set to use it, and
"Confirm" creates the tab anyway.

## What the colours of a PIM tab mean
URL: https://e-tailize.com/help/pim-tabs-and-mapping/what-the-colours-of-a-pim-tab-mean/
Category: PIM tabs and mapping
Last verified: 2026-09-07

Red, orange, yellow and green next to a marketplace icon, and what each colour asks you to do next.

### Before you start

As soon as you have products and marketplace connections, every marketplace icon on a product
row carries a small coloured dot. The dot is that product's status on that marketplace, and
the colour tells you what it still needs. One row therefore shows how far the same product is
on each of your channels.

| Colour | Status | What it asks of you |
|-|-|-|
| red | "No PIM tab" | create the tab for this marketplace |
| orange | "Missing mandatory fields" | fill the required fields on the tab |
| yellow | "Pending validation" | validate the product |
| green | "Validated" | list the content and the offers |

**Red** is where every product starts: there is no tab for this marketplace yet. Creating one
is the first step towards a listing, see [Create or delete a PIM tab](https://e-tailize.com/help/pim-tabs-and-mapping/create-or-delete-a-pim-tab/).

**Orange** means the tab exists but required fields are still empty. Fill them on the tab.
Filling the optional fields as well gives the marketplace more to work with.

**Yellow** means the fields are there and validation is the only thing left. Validation
checks your product data against what the marketplace asks for, before anything is sent.

**Green** means the product passed and is ready to be listed. Use "List content" for the
product page and "List offers" for the price and stock, see
[Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/).

### What happens next

The tab itself carries the same coloured dot in the tab bar: orange while required fields
are still empty, yellow once they all have a value, and green once the tab is validated. Use
it as a quick check while you are working through a tab.

To see all the products in one state, use the "Listing status" filter on your products page,
which offers exactly these four. Per category and per marketplace, the Validation page counts
them for you, see [Read the Validation screen](https://e-tailize.com/help/validation/validation-screen-explained/).

### FAQ

#### Does green mean my product is on the marketplace?

No. Green means validated and ready to list. The product goes live after "List content" and
"List offers", and the marketplace decides for itself what it accepts.

#### Why is one product red on one marketplace and green on another?

Because the status is per marketplace. Each marketplace has its own tab, its own required
fields and its own validation, so a product can be finished on one channel while another one
still waits for a tab.

#### My product is orange and I cannot find the empty field.

Open the marketplace tab: every required field that is still empty says "[field] is
required." right under it, and the message clears when the field holds a value.

## Read and fill in a marketplace tab: the four kinds of fields
URL: https://e-tailize.com/help/pim-tabs-and-mapping/read-and-fill-in-a-marketplace-tab-the-four-kinds-of-fields/
Category: PIM tabs and mapping
Last verified: 2026-09-07

Every field on a marketplace tab is one of four kinds. The placeholder of the empty box, and the info button next to it, tell you which one.

### Before you start

A marketplace tab holds one marketplace's own version of your product: its title, its
description and every attribute that marketplace asks for.
[What is a PIM tab](https://e-tailize.com/help/pim-tabs-and-mapping/what-is-a-pim-tab/) explains where it comes from; this article is about filling
one in.

Open a tab and the required mapping fields stand at the top, with the optional ones in a fold
below them. The placeholder of the empty box tells three of the four kinds apart: a box you
fill in yourself reads "Enter" and the field's name, a list of the marketplace's own values
reads "Select a value", and a reference to a field on your "Main product" tab reads "Select a
reference". A list you may pick several values from also starts out as "Select a value": the
info button next to it says "This field accepts multiple values to be passed", and after your
first pick the box reads "Select more...".

### Steps

1. Open the product with "Edit" on your products page, then click the marketplace tab you
   want to fill.
2. Start with the required fields. One that is still empty carries a red message under it
   with the field's own name in front, for example "Merk is required.".

   

3. Type your own text into a field whose placeholder starts with "Enter" and ends with the
   field's name, such as "Enter Merk.". The counter above the box shows the length you used,
   and the maximum when the field has one. Over that maximum the field says "exceeds the
   maximum length" behind its name.
4. Pick one of the marketplace's own values where the placeholder reads "Select a value".
   You cannot type anything else there. The info button next to the field lists them under
   "Valid values for this field are:".
5. Keep picking on a field that holds more than one value: after your first pick the
   placeholder changes to "Select more...", and your choices stay in the box.
6. Point a field at your own data where the placeholder reads "Select a reference", and
   choose the field of the "Main product" tab it should follow.
   [Link Main Tab fields to your PIM tab](https://e-tailize.com/help/validation/link-main-tab-fields-to-your-pim-tab/) walks through that.
7. Use the chain icon next to a field label to move between typed text and a reference. Its
   tooltip reads "Switch to reference field" while the field holds text you typed, and
   "Switch to value field" while it holds a reference.
8. Save with "Save product" and then "Save & continue" to stay on the tab, or "Save & close"
   to go back to the list.

### What happens next

Saving works while required fields are still empty, so those red messages stay until the
fields really have a value and the tab keeps its warning colour:
[What the colours of a PIM tab mean](https://e-tailize.com/help/pim-tabs-and-mapping/what-the-colours-of-a-pim-tab-mean/).

Once nothing on the tab is required any more, you send the product through validation and
listing: [Get a product live: validate and list it](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/).

### Common problems

**A reference points at an empty field.** The tab then shows, with your own field's name in
it: The "Manufacturer" field is empty. Please enter a value first in the main tab. Fill that
field on the "Main product" tab, or click the chain icon and type the text into the
marketplace tab instead.

**A field has no chain icon.** A field with a fixed list of values from the marketplace
cannot point at your own data. Pick one of the allowed values.

**The "Ean", "Sku" and "Gtin" boxes are grey.** They sit at the top of every tab, they hold
the main product's identifiers, and you change them on the "Main product" tab.

### FAQ

#### A box says "Select True/False". What is that?

A yes or no field, one of the boxes you fill in yourself. Open it and pick "True", "False" or
"None".

#### Can I leave the optional fields empty?

Yes. Only a field with a message ending in "is required." holds you up.

#### Why do two tabs of the same product show different fields?

Because the field set comes from the marketplace and from the category the tab was built on.
Another marketplace, or another category, asks for other attributes.

#### Can the AI write a field for me?

Some fields carry a button for AI that writes the value from your product data. See
[AI enrichment and translation](https://e-tailize.com/help/pim-tabs-and-mapping/ai-enrichment-and-translation/).

### Related

- [Link Main Tab fields to your PIM tab](https://e-tailize.com/help/validation/link-main-tab-fields-to-your-pim-tab/)
- [Automapping with the Pim matrix](https://e-tailize.com/help/pim-tabs-and-mapping/set-up-automapping-with-the-pim-matrix/)
- [What the colours of a PIM tab mean](https://e-tailize.com/help/pim-tabs-and-mapping/what-the-colours-of-a-pim-tab-mean/)
- [Get a product live: validate and list it](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/)

## Automapping with the Pim matrix
URL: https://e-tailize.com/help/pim-tabs-and-mapping/set-up-automapping-with-the-pim-matrix/
Category: PIM tabs and mapping
Last verified: 2026-09-07

What automapping fills in when a marketplace tab is created, where each suggestion comes from, and how to ask us for another mapping.

### Before you start

The Pim matrix says which marketplace field each e-tailize field fills when a marketplace
tab is created. It configures mapping only: it changes nothing on your products and
sends nothing to a marketplace.

The matrix is stored per marketplace: one or more marketplace fields for each e-tailize
field. A category is no part of it, so the mapping does not differ per category.

e-tailize keeps the matrix for you. Do you want automapping to fill a field differently,
then ask us in the support chat.

### What happens next

The matrix does its work when you create a marketplace tab with "Add new". In the step
"Fields mapping : The following fields will be created for all products" every marketplace
field already carries a suggestion, chosen in a fixed order:

- a field of your own whose label is exactly the label of the marketplace field,
- then the matrix,
- then a field whose label is nearly the same.

A field without a close match stays empty on purpose, so you fill it yourself. A field with
AI enrichment switched on stays empty too: its value comes from the enrichment run. See
[AI enrichment and translation](https://e-tailize.com/help/pim-tabs-and-mapping/ai-enrichment-and-translation/).

Tabs that already exist keep the mapping they were created with, so change those on the tab
itself: see [Link Main Tab fields to your PIM tab](https://e-tailize.com/help/validation/link-main-tab-fields-to-your-pim-tab/).

### Common problems

**A marketplace field stays empty in the wizard.** No field of yours carries a label close
enough to it, and the matrix has nothing for it either. Fill it in the wizard yourself, or
ask us in the chat to put it in the matrix.

**The suggestion is not the field you expected.** A field of your own whose label is exactly
the label of the marketplace field is used instead of the matrix. Change the field in the
wizard, and tell us in the chat if it should come out differently every time.

### FAQ

#### Does the matrix edit my product data?

No. It only records which marketplace fields an e-tailize field fills, nothing else. Values
keep coming from your own product fields, and a tab still needs a validation and a listing.

#### Do I have to map every field myself?

No. A field of yours whose label is exactly the label of the marketplace field is suggested
by itself, and the matrix covers the fields where the labels differ. What is left over you
fill in the wizard.

#### Can I change the matrix myself?

No, we keep it for you. Tell us in the support chat which marketplace field an e-tailize
field should fill, and we set it.

### Related

- [Create or delete a PIM tab](https://e-tailize.com/help/pim-tabs-and-mapping/create-or-delete-a-pim-tab/)
- [Read and fill in a marketplace tab: the four kinds of fields](https://e-tailize.com/help/pim-tabs-and-mapping/read-and-fill-in-a-marketplace-tab-the-four-kinds-of-fields/)
- [Link Main Tab fields to your PIM tab](https://e-tailize.com/help/validation/link-main-tab-fields-to-your-pim-tab/)
- [AI enrichment and translation](https://e-tailize.com/help/pim-tabs-and-mapping/ai-enrichment-and-translation/)

## Import into a PIM tab and use images per marketplace
URL: https://e-tailize.com/help/pim-tabs-and-mapping/import-into-a-pim-tab-and-use-images-per-marketplace/
Category: PIM tabs and mapping
Last verified: 2026-09-07

An import lands on the "Main product" tab, so link the marketplace field to your own field, and give a marketplace its own images.

### Before you start

An import always lands on the "Main product" tab. You cannot import into a marketplace tab,
and you do not need to: a field on a marketplace tab can hold a reference to one of your own
fields, and then it follows whatever you import into the main product.

The chain icon next to a field is the switch between the two states. Its tooltip reads
"Switch to reference field" while the field holds text you typed, and "Switch to value field"
while it follows one of your fields.
[Link Main Tab fields to your PIM tab](https://e-tailize.com/help/validation/link-main-tab-fields-to-your-pim-tab/) covers that screen field by field.

### Steps

1. Open the product with "Edit" and click the marketplace tab, or "Add new" to create one
   first, see [Create or delete a PIM tab](https://e-tailize.com/help/pim-tabs-and-mapping/create-or-delete-a-pim-tab/).
2. Look at the chain icon next to the field you want to fill from your own data. Is it struck
   through, tooltip "Switch to reference field"? Then the field holds text you typed: click
   the icon to turn it into a reference picker. Is it green, tooltip "Switch to value field"?
   Then it is already a reference: leave the icon alone.
3. Pick your own field in the dropdown.
4. Save the tab with "Save & continue".
5. Run your import into the "Main product" tab as you always do, see
   [Import products with a CSV file](https://e-tailize.com/help/import-products/import-products-with-a-csv-file/).
6. Open the marketplace tab again and check the field: it carries the value you imported.
7. Click "Upload images" on the marketplace tab when this marketplace should show other
   photos than your main product.
8. Set the main image on that tab with "Choose as main image".
9. Point the marketplace's image fields where you want them: at your own "PrimaryImage" or a
   numbered image field such as "Image2" for the set you already have, or leave them on the
   images you uploaded on the tab itself.

   > [!NOTE]
   > Your own extra images are numbered from "Image2", because the primary image counts as
   > the first one.

10. Open "Bulk edit" on the tab, go to "Rule-Based Actions" and use "Set reference field" to
    point the same field at the same source for every product in this category, see
    [Bulk edit a PIM tab in a table](https://e-tailize.com/help/pim-tabs-and-mapping/bulk-edit-inside-a-pim-tab/).

### What happens next

A field that holds a reference keeps following your own data, so your next import updates
every marketplace tab that points at it, on every marketplace. A field with a typed value and
an image you uploaded on a tab stay exactly as they are until you change them there, which is
what makes a marketplace specific title or image set possible.

### Common problems

**"The [field] field is empty. Please enter a value first in the main tab."** The mapping is
fine, but the field it points at is empty on the main product. Fill it in there, or click the
chain icon and type the text into the marketplace tab instead.

**"Your PIM Tab's Primary image is missing. Please upload it in the Main or PIM Tab."** The
field points at "PrimaryImage" and the product has no main image yet. Upload one on the "Main
product" tab or on the marketplace tab, then pick the field again.

**"Your PIM Tab's image field is empty. Please upload images in the Main or PIM Tab."** The
same for a numbered image field: the image with that number does not exist yet. Upload one
more image, or point the field at a number you do have.

### FAQ

#### Can I import straight into a PIM tab?

No. Link the marketplace field to a field on the "Main product" tab and import into the main
product. The value flows through to every tab that references it.

#### Do images on a tab replace my product images?

No. Your main product keeps its own images. The tab decides what goes to that one
marketplace, so you can send a different set per channel.

## Bulk edit a PIM tab in a table
URL: https://e-tailize.com/help/pim-tabs-and-mapping/bulk-edit-inside-a-pim-tab/
Category: PIM tabs and mapping
Last verified: 2026-10-01

Fill in the fields a marketplace still misses for every product in a category at once, in a table or with one rule, before you validate.

### Before you start

"Bulk edit" on a marketplace tab opens every product in that marketplace category as a table:
one row per product, one column per marketplace field. Use it to fill in what a marketplace
still misses, to check what AI enrichment wrote, or to paste titles, descriptions and
attribute values you prepared in a spreadsheet or an AI tool.

The category is fixed by the tab you start from. "Category" at the top is your Main Tab
category, "Marketplace category" is the category the product sits in on the marketplace.

### Steps

1. Open a product and click the marketplace tab you want to work on.
2. Click "Bulk edit" at the top right.
3. Filter the table with "All products", "Missing mandatory", "Missing optional" or "Any
   missing". The number next to each shows how many products it holds.

   

4. Read the cells: a red outline is a mandatory field that is still empty, a white outline is
   an optional field, green is changed and valid, and "Ref" means the value follows a
   reference field, for example from your Main Tab.
5. Click a cell and type the new value, or drag and paste the same way as in a spreadsheet.
   Fields with a dropdown only accept the values the marketplace allows.
6. For images, fill in the image URL. Marketplaces ask for URLs, so you cannot upload here.
7. Check your changes in the "Pending / Results" tab.
8. Click "Save changes".

### What happens next

"Save changes" updates this tab only. Nothing is sent to the marketplace yet. Products whose
mandatory fields are now filled leave "Missing mandatory". Validate the products and list them
to send the changes, see [Get a product live: validate and list it](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/).

### Common problems

**I cannot type in a cell with "Ref".** That value follows a reference field. Click the cell:
a window shows the source field and its value. Click "Convert to textual value" and the cell
holds its own value that you can edit.

**I want to remove a reference from many products.** Overwrite the field with "Set value" in
"Rule-Based Actions". Then empty one cell and drag it down the column to empty the rest.

### FAQ

#### When do I use a rule instead of the table?

When every product in a selection gets the same value. Save or cancel your table edits first,
then open "Rule-Based Actions" and pick the "Field to update". "Set value" writes a value,
"Replace text" swaps text inside it and "Set reference field" links it to a Main Tab field.
Tick "Apply only to empty target values" to fill only the empty fields. Click "Preview result", then apply.

#### Which products does a rule touch?

"All products in current marketplace category", or "Products matching conditions" when you
add a condition. The preview lists every product the rule will change before anything is
saved.

## AI enrichment and translation
URL: https://e-tailize.com/help/pim-tabs-and-mapping/ai-enrichment-and-translation/
Category: PIM tabs and mapping
Last verified: 2026-09-07

What the two AI options in the tab wizard do, how you steer them field by field, and what they never touch.

### Before you start

AI enrichment and translation are the two options on the same screen of the "PIM tabs"
wizard, and they do two different things.

**AI enrichment** writes values for marketplace fields, using your own product data as its
input. It is what fills a field the marketplace asks for and you never had, such as a short
description or a bullet.

**Translation** takes values you already have and puts them in the language of the
marketplace. [Translate your products](https://e-tailize.com/help/products-and-pim/translate-your-products/) walks through that flow.

You switch them on with "Would you like to enrich with AI?" and "Would you like to
translate?". Answer Yes to either and the checkbox "I waive any error claims against
e-tailize." appears, which you have to tick before "Next" turns on.

### What happens next

The next screen, "Confirm fields", is where you decide per field. If you answered Yes to
"Would you like to translate?" and picked a language, every row carries a translate toggle,
green when the field is translated. The fields the AI can write also carry a "Generate with
AI (beta)" button, green when it is on.

The two exclude each other on one field. Switch the AI on and that field's translate toggle
greys out, and the value box locks, because the AI is going to write it. Switch the AI off
again and the box unlocks, translation comes back and the field's default mapping returns,
so you can map it yourself after all. The toggles start on. With a translation language
every field that can be translated already has its translate toggle on, and after Yes to
AI every field with a prompt already has its AI button on and its mapping cleared. Switch
a toggle off and that field is used exactly as you mapped it. The product's own name and
description are always translated on a run with a translation language, whether or not
their translate toggle is on. Translation writes the new text into the field itself, so
the tab's own previous value is overwritten with no backup. The source language text is
still on the "Main product" tab, because translation only runs on the fields of the
marketplace tab.

After "Create tab" the work runs in the background. Tabs stay pending while it runs and the
app tells you when the batch is done.

You do not have to decide everything up front. On a tab that already exists, the fields the
AI can write carry the same button, so you can have one field generated later even though you
created the tab without AI. On a bol tab there are also "Ai optimize title" and "Ai optimize
description", which rewrite the text that is already in the field. Those two appear only when
that access is switched on for your account.

### Common problems

**A field has no AI button.** Not every field is set up for AI: that depends on the
marketplace and the category, so the button only shows on the fields where it is available.
Ask support if a field really should have one.

**A tab comes back as failed.** Enrichment does not retry a field on its own, and the failed
tab stays where it is. Use the AI button on the field itself to generate that field again on
the existing tab, or fill it by hand. Want the whole run again, then remove the tab first
with the cross on the tab, because a second tab for the same marketplace is refused with "The
product version already exists for this marketplace." The message "Too many requests at the
moment. Please try after an hour" means exactly that: wait, do not resubmit in a loop.

### FAQ

#### Does the AI touch my images?

No. Both features work on text. Images are never generated, edited or translated, and image
fields are left out of the data the AI reads.

#### Do I have to check the result?

Yes. The content is machine made and that is what the waiver is about, so read the generated
and translated fields before you list them.

#### Why are my dropdown fields untouched?

Because their values have to match the list the marketplace allows. Fields with a fixed list
of values are never translated, and neither are fields that follow a reference to your own
data.

## AI and your product images
URL: https://e-tailize.com/help/pim-tabs-and-mapping/ai-image-enrichment/
Category: PIM tabs and mapping
Last verified: 2026-09-07

The AI options in the tab wizard work on text, so they never make or edit a photo. Here is what does put images on a marketplace tab.

### Before you start

e-tailize has two AI options in the "PIM tabs" wizard, "Would you like to enrich with AI?"
and "Would you like to translate?". Both work on text fields. Neither one makes, edits or
translates an image, and e-tailize does not change your image files.

So the photos a marketplace receives are the files you uploaded and the fields you pointed
at them. [AI enrichment and translation](https://e-tailize.com/help/pim-tabs-and-mapping/ai-enrichment-and-translation/) covers what the two options do write.

### What happens next

Answer Yes to "Would you like to enrich with AI?" and the next screen, "Confirm fields",
ticks an AI checkbox for every field the AI can write. Hover it and it reads "Generate with
AI (beta)". Those are the text fields that are set up for AI for that marketplace and that
category. An image field never gets that checkbox, so you fill it the normal way, by
mapping.

The input the AI reads is your own product data. For a normal field that is what sits on the
"Main product" tab. For a field whose prompt combines several fields, the values on your
other tabs come along as well, with the image fields filtered out, so nothing from a photo
ends up in a generated title or bullet.

Your images reach a marketplace tab in one of two ways. Either the marketplace image fields
point at your own "PrimaryImage" and "Images" and follow whatever sits on the main product,
or you upload a separate set on the tab itself with "Upload images".
[Import into a PIM tab and use images per marketplace](https://e-tailize.com/help/pim-tabs-and-mapping/import-into-a-pim-tab-and-use-images-per-marketplace/) walks through both.

You can upload up to 25 images, as .jpg, .jpeg or .png, each file at most 5MB. One of them
is the main image: tick the checkbox on it, its tooltip reads "Choose as main image", and
the line under the row reads "Select the main image".

### Common problems

**"Maximum photos upload of 25 exceeded".** You are at the limit for this product. Remove an
image before you add another one.

**A file is refused as too big.** The message names your file and says it is bigger than
5MB. Save the image smaller and upload it again.

**"Please set the primary image."** The product has images, but none of them is marked as
the main one. Tick the checkbox on the image you want and save.

**The marketplace refuses your images.** A marketplace sets its own limit on the number of
images and it can be stricter than the 25 you can upload here. Remove the extra images
from the tab, or point the additional image fields at the set you do want to send, then
list again.

### FAQ

#### Can the AI make my background white?

No. e-tailize does not edit your image files. Prepare the photo the way the marketplace asks
for it, then upload the result.

#### Does translation change text that is printed inside an image?

No. Translation runs on the value of a field, never on a picture. When a marketplace needs a
photo in its own language, upload that set on the tab of that marketplace.

#### Why does my image field have no AI checkbox?

Because the checkbox only appears on text fields that are set up for AI, per marketplace and
per category, and image fields are not among them. Map the field to your own images instead.

#### Does an AI run overwrite my images?

No. A run writes text fields, never images. The images on the tab stay as you left them.

### Related

- [AI enrichment and translation](https://e-tailize.com/help/pim-tabs-and-mapping/ai-enrichment-and-translation/)
- [Import into a PIM tab and use images per marketplace](https://e-tailize.com/help/pim-tabs-and-mapping/import-into-a-pim-tab-and-use-images-per-marketplace/)
- [Link Main Tab fields to your PIM tab](https://e-tailize.com/help/validation/link-main-tab-fields-to-your-pim-tab/)
- [What is a PIM tab](https://e-tailize.com/help/pim-tabs-and-mapping/what-is-a-pim-tab/)

## Follow an AI enrichment or translation run: status, cost and failures
URL: https://e-tailize.com/help/pim-tabs-and-mapping/follow-an-ai-enrichment-or-translation-run-status-cost-and-failures/
Category: PIM tabs and mapping
Last verified: 2026-09-07

Where the app shows a running AI enrichment or translation, what the completed message means, and what to do when a tab stays empty.

### Before you start

AI enrichment and translation do not finish while you watch the wizard. You switch them on in
the "PIM tabs" wizard, and after "Create tab" the work runs in the background, product by
product. What the two options do is in [AI enrichment and translation](https://e-tailize.com/help/pim-tabs-and-mapping/ai-enrichment-and-translation/).

One thing decides what you see. The app counts the products that are still waiting, never a
percentage.

### Steps

1. Finish the wizard and click "Create tab". The message "Product version has been
   successfully created" says the tabs are made, not that the AI is done.
2. Look at the top bar. While a run is busy it carries a spinner and a line such as
   "AI enrichment is processing your 12 products.", or "Translation is processing your 12
   products." for a translation. That number is the count of products still waiting, so 12
   is only an example here. The translation line only starts counting once you reload the
   app or open the project again.
3. Wait out the dialog on the product edit page. While an AI enrichment or translation
   action on that product is still pending, a dialog blocks the page: "Hang tight! We are
   translating and enriching your product information for your marketplace", or "Hang
   tight! We are translating your product information for your marketplace", or "Hang
   tight! We are creating your product information for your marketplace with AI
   enrichment". It stays until that product is done, so let it finish and the page opens by
   itself.
4. Use the top bar line for the other products. It follows you from page to page and the AI
   enrichment count updates on its own.
5. Wait for "AI enrichment is completed successfully", or "Translation is completed
   successfully" for a translation run. Like the translation line, that translation message
   only appears once you reload the app or open the project again. It means no product is
   waiting anymore, not that every tab got content.
6. Open the tab of a product and read the fields the AI wrote or translated. The content is
   machine made, so check it before you list it.
7. Read the dialog titled "Alert" when it appears. It carries "We couldn’t finish AI
   enrichment for some products in your last request. Please try again. If this keeps
   happening, contact support.", or the same sentence for translation.
8. Close that dialog with "Ok". Closing marks the run as seen, it starts nothing again.

### What happens next

AI enrichment and translation run from the monthly AI allowance that is included in your
subscription, and a run counts against that allowance. Want more than the allowance, ask us
in the chat, and read [See and check your invoices](https://e-tailize.com/help/billing/see-and-check-your-invoices/) to check an invoice you
already have.

### Common problems

**The wizard asks "Are you sure you don’t want to proceed with AI?".** You switched AI on in
the first step, but no field carries the AI option in "Confirm fields". Go back and tick the
fields you want, or continue and create a plain tab. Translation gets the same question.

**A tab comes back without content.** A field that fails to enrich stays empty and marks the
tab as failed. Use the AI button on the field itself, fill the field by hand, or remove the
tab and create it again.

**"Too many requests at the moment. Please try after an hour".** The AI service is at its
limit. Wait as the message asks and start again later, do not resubmit in a loop.

### FAQ

#### I closed the app during a run. Did it stop?

No. The work runs on our side, not in your browser. Open the app again and the top bar picks
the count back up while products are still waiting.

#### Can a failed run be started again?

Not as one run. Remove the tab and create it again to get the content, and on a saved tab a
single field carries "Generate with AI", or "Optimize with AI" when the field already holds a
value. Ask us in the chat if a run does not finish.

### Related

- [AI enrichment and translation](https://e-tailize.com/help/pim-tabs-and-mapping/ai-enrichment-and-translation/)
- [Create or delete a PIM tab](https://e-tailize.com/help/pim-tabs-and-mapping/create-or-delete-a-pim-tab/)
- [Translate your products](https://e-tailize.com/help/products-and-pim/translate-your-products/)
- [See and check your invoices](https://e-tailize.com/help/billing/see-and-check-your-invoices/)

## Read the Validation screen
URL: https://e-tailize.com/help/validation/validation-screen-explained/
Category: Validation
Last verified: 2026-09-07

What the Validation page shows per marketplace and per category, and what the five counts on a card tell you.

### Before you start

Validation is the check between your marketplace tabs and your listing. Per marketplace and
per category it counts how far your products are, and it gives you the buttons that move
them on.

> [!NOTE]
> Validation runs inside e-tailize and sends nothing to a marketplace. It holds your product
> data against what the marketplace asks for, so you see the gaps before you list.

### Steps

1. Click "Validation" in the left sidebar.
2. Click the tile of the marketplace connection you want to work on.

   

3. Check the heading, "Validate tabs for [marketplace] content listing", and the line under
   it: "Validations will be created for the selected connection: [your connection name]".
4. Read the cards under "Select marketplace category". One card per category mapping, titled
   "[your category] | [marketplace category]", each with a status bar, five counts and its
   own buttons. The box "Start typing to filter categories" narrows them down.

   

| Legend line | Colour | What it means |
|-|-|-|
| "N products in PIM" | black | the total, under the bar |
| "N products have no PIM tabs" | red | no tab for this marketplace yet |
| "N products have missing mandatory fields" | orange | the tab exists, fields are empty |
| "N products need to be validated" | yellow | filled in, waiting for validation |
| "N products ready for listing" | green | validated, ready to list |

Products move from red to orange to yellow to green as you fix them, the same four colours
as the status dots on your products page.

### Common problems

**A listing error about a field you cannot see on the tab.** Marketplaces change their
category definitions, and your version tab was created against the old one. Click "Refresh
category". The card notes "Marketplace field sync is processing for this category" while it
runs. Afterwards the new fields stand on the tabs: fill in the new mandatory ones and
validate again.

**The marketplace you need has no tile.** The strip ends with a "+" tile that takes you to
your connections. Once the connection exists, its tile stands here.

**A card for a category you no longer sell.** Its trash button opens "Delete confirmation"
and removes the marketplace version of every product under that card.

> [!WARNING]
> Deleting a card removes all versions under it and you cannot undo it. Your main products
> stay in your catalog, and live products stay on the marketplace.

### FAQ

#### What does the Validation page do?

It counts your products per category by status and gives you the buttons that move them on:
"Add missing PIM tabs", "Validate products" and "Refresh category".

#### How do I read a category card?

Your own category stands first, the marketplace category behind the pipe. The number under
the bar is the total, and the coloured parts split it by status.

#### My products are green, what now?

Go to "Listing" and push them live, first the content and then the offers.
[Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks you through it.

## Get a product live: validate and list it
URL: https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/
Category: Validation
Last verified: 2026-09-07

From a marketplace tab to a live listing: create the missing tabs, validate, then list content and offers.

### Before you start

You need three things: the product in your catalog, a connection to the marketplace, and a
category mapping for it. Fields that should follow your own product data are linked on the
tab itself, see [Link Main Tab fields to your PIM tab](https://e-tailize.com/help/validation/link-main-tab-fields-to-your-pim-tab/).

Click "Validation" in the left sidebar and pick the tile of the marketplace you are listing
on. [Read the Validation screen](https://e-tailize.com/help/validation/validation-screen-explained/) explains what the cards show.

### Steps

1. Click "Add missing PIM tabs" on a card whose red count is above zero. The "PIM tabs"
   wizard opens, so you can create the tab for every product in that category in one go. At
   a red count of zero the button greys out, because there is nothing left to create.
2. Fill the mandatory fields of the orange products on the product's own marketplace tab,
   or leave them to "Fill mandatory fields & validate" in the next step.
3. Click "Validate products" and pick the option you need. "Fill mandatory fields &
   validate" first lets e-tailize fill the mandatory fields it can and then validates, which
   is what the orange products need. "Validate only" validates the tabs you completed
   yourself, the yellow ones, and touches no field.

   

4. Wait for "Please wait while we validate and map your products" to finish. The result is
   either "Nearly there!" with the number of points that still need work, or
   "Congratulations!. You successfully completed your mapping". Everything that passed moves
   to the green count.
5. Fill in the blocking fields when the run rejects products. The page opens "Resolve
   mapping fields errors" with those products and exactly the fields that stop them, each
   with an "Add the value here" input. Click "Continue mapping" at the bottom right: your
   values are checked against the marketplace's field types and the validation run
   continues on its own.
6. Click "Refresh category" when the validation keeps flagging a field you cannot find on
   the tab. It fetches the marketplace's current fields for that category, so you can fill
   in the new ones and validate again.
7. Click "Listing" in the left sidebar and pick the same marketplace tile.
8. Select your validated products and click "List content". Content is the product page
   itself: name, description, images and the attributes from the tab.

   

9. Click "List offers" once the content is through. The offer is the commercial part:
   listing price, stock, delivery promise and fulfilment method. Content always goes first,
   because on bol an offer has nothing to attach itself to while the content is still being
   processed. The marketplace processes and approves that content itself, so "List offers"
   can come back with "product does not exist" while the approval is still running. That is
   a waiting status, see [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/).

### What happens next

The status dot next to the marketplace on your products page follows the same four states:
"No PIM tab" (red), "Missing mandatory fields" (orange), "Pending validation" (yellow) and
"Validated" (green). Each state in the "Listing status" filter is its own checkbox, so you
can tick several at once, and the tab header shows the number of ticked states behind
"Listing status". A product appears in the listing grid once it is validated, and its
"Status" column reads "Listed" once it is live.

### Common problems

Click a list button with nothing ticked and you get "Please select items to update", so
select your products first. When a run comes back with problems from the marketplace, they
appear above the grid per product, with the field that was refused.
[Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/) covers the ones you meet most.

### FAQ

#### Why does "List offers" come back with "product does not exist"?

That is a waiting status. The marketplace processes and approves the content itself, so the
offer has nothing to attach itself to while that approval is still running. Wait, then run
"List offers" again, see [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/).

#### Why is "Add missing PIM tabs" greyed out on a card?

Because the red count of that card is zero, so there is nothing left to create. The button
only opens the "PIM tabs" wizard for a card whose red count is above zero.

#### What is the difference between "List content" and "List offers"?

"List content" sends the product page itself: name, description, images and the attributes
from the tab. "List offers" sends the commercial part: listing price, stock, delivery
promise and fulfilment method. Content always goes first.

## Link Main Tab fields to your PIM tab
URL: https://e-tailize.com/help/validation/link-main-tab-fields-to-your-pim-tab/
Category: Validation
Last verified: 2026-09-07

Point a marketplace field at your own product data once, so imports and bulk edits keep every tab up to date.

### Before you start

Every product has one main tab, called "Main product" in the app, plus one tab per
marketplace you sell it on. That marketplace tab is the PIM tab. Your own product data lives
on the main tab; the PIM tab holds the marketplace's version of it, with every attribute
that marketplace asks for.

A field on a PIM tab holds either a value you typed there, or a reference to a field on the
main product, which it then follows. Link it once and every listing takes the value from
your own data.

### Steps

1. Open the product with "Edit" on your products page.
2. Give the product a "Category" on the "Main product" tab and save it. A marketplace tab is
   built on that category, and the tab's own marketplace category is fixed once it exists.
3. Click the marketplace tab you want to fill, or "Add new" to create one first.
4. Click the chain icon next to the field you want to fill from your own data. Its tooltip
   reads "Switch to reference field" while the field holds a typed value, and "Switch to
   value field" while it already holds a reference.
5. Pick your own field in the dropdown.
6. Save with "Save & continue" to stay on the tab, or "Save & close" to go back to the list.
7. Run your imports on the "Main product" tab, never on the marketplace tab. You cannot
   import into a PIM tab: link the field, import into the main product, and the value flows
   through by itself.
8. Use "Bulk edit" on the tab to change the same field on more products at once. It opens
   "Create your rule", already scoped to this category and this marketplace: pick the action
   and the field, add at least one condition, then check the outcome with "Preview edit"
   before you apply it.
9. Validate the product and run "List content" again. The tab now holds the value, the live
   listing does not until you send it: [Get a product live: validate and list it](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/).

### Common problems

**A category shows fewer mapping fields than you expect.** Check first which category the
product sits in: a different or more generic category shows a different, often smaller set of
fields. If the category is right, open "Validation", pick the marketplace and click "Refresh
category" on that category's card, then fill the fields that appear and validate again. Only
if fields the marketplace asks for are still missing, report the marketplace and the category
to support. We pick that category up from there, so there is nothing left to change in your
own account.

**Fields or values in the wrong language.** A tab whose dropdown values are in another
language than your connection was built on the wrong definition: delete that tab and create
it again for those products. Are the descriptions untranslated? Have them translated and run
"List content" again.

**The category of a tab is locked.** The marketplace category decides which fields are
mandatory, so it cannot be changed once the tab exists. Delete the tab and create a new one
under the right category. Deleting is irreversible, and it does not take a product that is
already live off the marketplace.

### FAQ

#### Can I import straight into a PIM tab?

No. Link the marketplace field to a field on the "Main product" tab and run your normal
import into the main product. The value flows through to every tab that references it, on
every marketplace.

#### Why does a field say "The [field] field is empty. Please enter a value first in the main tab."?

Because that field is a reference and the field it points at is empty on the main product.
Fill it in on the "Main product" tab, or click the chain icon to switch the marketplace
field to a typed value and write the text into the tab itself.

## Set a field length per marketplace in "Marketplace validation"
URL: https://e-tailize.com/help/validation/marketplace-validation-settings-field-length-rules-per-marketplace/
Category: Validation
Last verified: 2026-09-07

Store a field length per marketplace field under "Settings", and see how that page differs from the Validation screen.

### Before you start

"Marketplace validation" under "Settings" stores a field length for a field of a
marketplace. That is not the "Validation" screen in the sidebar: "Validation" walks your
products through a category and is where you fix a product, see
[Read the Validation screen](https://e-tailize.com/help/validation/validation-screen-explained/).

If you do not see "Marketplace validation" in your "Settings" list, ask us in the chat.

You also need at least one marketplace connection. The page starts with a card per
marketplace connection, and with nothing connected it stays empty.

### Steps

1. Open "Settings" in the left sidebar and click "Marketplace validation". The
   ["Marketplace validation" page](https://app.e-tailize.eu/account/apiconnections/pimtab-marketplace-validation)
   opens with a card per marketplace connection.
2. Click the card of the marketplace you want to set a length for.
3. Type a few letters in "Search category by typing a name" under "Select category" and pick
   a category from the list.
4. Read the rows that appear. Every row is one field of that category, with the field name
   on the left and a "Field length" box next to it.
5. Fill in "Field length" for the field you want to cap. The box takes a whole number and
   does not go below 0.
6. Click "Save" on that row. Every row carries its own "Save", so one click stores one
   field.

### What happens next

A message confirms the save: "PIM marketplace validation entries have been updated
successfully!". The number comes back in the "Field length" box the next time you open that
field.

The number is stored against the marketplace and the field name, not against the one
category you picked. So the same field name in another category of that marketplace reads
back the same length, and a field you never filled in keeps no length at all.

> [!NOTE]
> This setting lives inside e-tailize and changes nothing at the marketplace. The
> marketplace keeps its own rules, and those are the ones it applies when you list.

### Common problems

"Save" stays disabled while the "Field length" box is empty. Type a number and the button
becomes clickable, so clearing a box is not a way to remove a length.

The page shows "Category definition not available!" with the line "This category is
currently not supported by selected marketplace, please contact support about this category."
when the marketplace returns no field definition for the category you picked. There is
nothing to set there. Pick another category, or ask us in the chat about that one.

Nothing at all under the heading usually means the project has no marketplace connection
yet, or that you have not picked a card and a category.

### FAQ

#### Why do I pick a category if the length is per marketplace?

Because the list of fields comes from the category definition of the marketplace. That is
how the page knows which fields exist and what they are called. The number you save is then
keyed on the marketplace and the field name.

#### Does "Marketplace validation" replace shortening the title in the PIM tab?

No. The "Marketplace validation" page only stores a length. The actual value still lives in
the tab of that product, see [Link Main Tab fields to your PIM tab](https://e-tailize.com/help/validation/link-main-tab-fields-to-your-pim-tab/).

#### Do all marketplaces allow the same length?

No, they differ a lot. A product title that fits on one marketplace can be far too long on
another, which is why the length sits per marketplace here. Check the guidelines of the
marketplace itself for the rule it applies.

#### A product was refused after listing. Does a length here fix that?

Not on its own. An error that comes back after listing is reported by the marketplace, so
start with [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/).

### Related

- [Read the Validation screen](https://e-tailize.com/help/validation/validation-screen-explained/)
- [Link Main Tab fields to your PIM tab](https://e-tailize.com/help/validation/link-main-tab-fields-to-your-pim-tab/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Fix validation and listing errors
URL: https://e-tailize.com/help/validation/fix-validation-and-listing-errors/
Category: Validation
Last verified: 2026-09-07

Tell a validation error from a listing error, then work through the problems that block a listing most often.

### Before you start

Two different things go wrong, each with its own fix.

A **validation error** happens inside e-tailize, before anything is sent: a field is empty,
or its value is not one the marketplace accepts. You see it on the Validation page as an
orange or a yellow count.

A **listing error** comes back from the marketplace after "List content". It always names
three things: the EAN, the field and the value it refused.

Every listing error takes the same route. Look the product up by that EAN, open the field
the message names, and set the value the marketplace asks for. Save, validate the product
again and run "List content" again. Same message? Then find your symptom below.

### Common problems

#### "Product does not exist"

"List content" reports no problem, but "List offers" answers that the product does not
exist. That is a waiting status: the marketplace has not approved the product yet. The
marketplace sets its own approval time. Wait for the approval, then run "List offers"
again.

#### The title is too long

A listing fails on the product name, often on several products at once. Every marketplace
sets its own maximum for it. Shorten the name on the marketplace tab: the counter next to
the field shows the room you have, and a name over the limit is refused rather than silently
cut.

#### Too many images

The marketplace received more images than it allows, because every image on the tab is sent
along. Remove the extra ones from the marketplace tab, or point the tab's additional images
field at the set you do want to send, then run "List content" again.

#### The SKU is missing

The product does not list and the message names the SKU. The "Sku" field on the "Main
product" tab is empty. Fill it in, save the product, validate it again and list again.
On Amazon a listing without a SKU never goes through.

#### One variant will not list while the rest do

You have the same article in several colours and all but one go through. The EAN of that one
is not a valid EAN-13: its last digit, the check digit, does not add up, so the marketplace
refuses the barcode. Correct the EAN and list again. Never bend the check digit until it
fits, because that number may belong to another variant. Still the same error with a correct
EAN? Send the EAN and the marketplace to support@e-tailize.com.

#### Only the main image is visible on bol

A product is live, but only the primary image shows. Only that one image was in e-tailize
when the content went out, and a marketplace shows no more than it received. Import the
images into the "Main product" tab, move them into the additional images field with a bulk
edit, then validate and run "List content" again. The marketplace orders the extra images
itself, so their order can differ from yours.

#### The image URL is not accepted

The marketplace calls the image link corrupt, or the image never appears. The link points at
a page instead of at the file, usually a share link from a cloud drive. Use a direct public
URL that opens the image itself, without a login and without a redirect. Check the
resolution too: every marketplace states a minimum.

#### The same category has two cards

One category shows two cards, one of them partly red, and editing gives "The product version
already exists for this marketplace." The products of one category were mapped to two
marketplace categories, and a card only counts its own. Read the part behind the pipe in
each title, that is the marketplace category, and count on your products page what sits
under each. Do the two match your total? Then all your products are there, split over two
cards.

#### "Resolve mapping fields errors"

This section appears under the cards after you run "Validate products" on a card and
products are rejected. It shows the blocked products and the fields that block them. A chip
says why: "Empty" for a field without a value, "Invalid type" for a value the marketplace
does not accept there. Type the value in "Add the value here", use "Apply to all products"
to copy it into that field on every product on the page, then click "Continue mapping".

### FAQ

#### Is this a validation error or a listing error?

A validation error stops the product before it is sent and comes from e-tailize: a field is
empty, or its value is not accepted. A listing error comes back from the marketplace after
"List content" and names the EAN, the field and the value it refused.

#### I get an error about a field that is not on my tab

Then the marketplace changed its category definition after your tab was built. Click
"Refresh category" on that category's card and wait for the sync. The new fields then stand
on the tabs: fill them in, validate and list again.

## Content versus offers, and why you list
URL: https://e-tailize.com/help/listing/content-versus-offers-and-why-you-list/
Category: Listing
Last verified: 2026-09-07

A listing has two halves. Content is the product page, the offer makes it buyable, and each has its own button on the listing page.

### Before you start

Content is the product page and offers are the commercial half of a listing, and a
marketplace needs both. e-tailize sends each with its own button: click "Listing" in
the left sidebar and the page opens as "List product content & offers", with one tile
per marketplace connection.

|  | Content | Offers |
|-|-|-|
| What it is | the product page: name, images, description, EAN or GTIN, category, size, colour, brand | the commercial half: listing price, shipping costs, SKU, shipping time, fulfilment method, condition, stock. SKU, condition and shipping costs are not set on this page |
| Where you edit it | on the marketplace tab of the product | in the listing grid: "Discount", "Stock margin", "Shipping time" and "Fulfillment method" in the row, price through "Bulk edits" or the increase columns, stock from the product |
| Which button sends it | "List content" | "List offers" |

### What happens next

A product only appears here once its marketplace tab is validated, so validate first and then
push. Tabs that are not validated yet sit behind the "Validate" button above the grid.

Content goes first and offers follow. While a marketplace is still processing your content
there is nothing for an offer to attach itself to, so a new product needs both pushes in that
order. A product is buyable once both are through, and its "Status" column reads "Listed". A
push that goes through on our side is not the same as live: the marketplace processes it on
its own clock, so a product is for sale once the marketplace has finished processing it.

After a content push the page replaces the grid with "Listing validation", and the offer push
sits there under the button "Submit offers". That button stays greyed out while the content
push still has issues: fix those, push the content again, and the grid with "List offers" is
back when you reopen the page.

That is also why this page exists. It is the gate between your own data and every marketplace
you sell on: you decide what goes out, for which products and under which conditions, in one
place instead of in each marketplace's own back office.
[Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through the steps, and
[Read the listing status and errors](https://e-tailize.com/help/listing/read-the-listing-status-and-errors/) explains what comes back.

### FAQ

#### Do I have to use both buttons every time?

Only for a product that is not on the marketplace yet. After that you push what you changed:
"List content" when you edited the product page, "List offers" when you changed price, stock
or delivery.

#### Where do I set the price a marketplace sees?

In the listing grid. "Base price" comes from your product, "Discount" and the two increase
columns adjust it, and "Listing price" is the result, the number that is actually sent. Check
it before you push, because a wrong discount can drive it below what the marketplace accepts.

#### My content is live but the product is not for sale.

Then the content went through and the offer did not, or not yet. Select the product, run
"List offers" and read the result above the grid. Straight after a content push that button
is "Submit offers", in the panel "Listing validation".

## Adjust offers: price, discount, stock margin, shipping and fulfilment
URL: https://e-tailize.com/help/listing/adjust-your-offers-price-discount-stock-margin-shipping-time-and-fulfilment/
Category: Listing
Last verified: 2026-09-07

Set the discount, stock margin, shipping time and fulfilment method of your offers on the Listing page, per row or in bulk, then push them.

### Before you start

Your offer values live on the ["Listing" page](https://app.e-tailize.eu/tabs-listing), under the heading
"List product content & offers". Click the tile of one marketplace first: everything below
the tiles belongs to that marketplace alone.

Only validated products show up in the "Product listing status" grid. If a product is
missing, use the "Validate" button in the bar "Created a PIM Tab but missing products?
Click here:".

Which offer columns you get comes from the marketplace, so it differs per marketplace. bol
has "Shipping time" and "Fulfillment method", Kaufland has neither, Amazon has a
"Fulfillment center" column, and the Mirakl marketplaces add "Discount start date" and
"Discount end date".

### Steps

1. Open "Listing" in the left sidebar and click the tile of the marketplace you want to
   work on.
2. Narrow the grid if you need to. Type in "Start typing to filter products", or click
   "Filter" and set "Name", "EAN", "Listing price", "Mapping name", "Stock", "Discount",
   "Shipping", "Base price" or "Stock margin" in the "Filters" dialog. "Filter" applies
   your choice, "Cancel" closes without applying.

   

3. Tick "Select items to perform actions" to select the rows on the page you are looking
   at, click the link "Select all N items" next to it to take every row in the filtered
   grid, or tick the checkbox in front of one product. The counter above the grid tells
   you how many items are selected.
4. Change one product straight in its row: "Discount" and "Stock margin" are input boxes,
   and the offer fields of that marketplace, on bol "Shipping time" and
   "Fulfillment method", are dropdowns.
5. Change many products at once with "Bulk edits". The menu holds "Price", the offer fields
   of that marketplace, "Stock margin", "Discount", "Increase price by percentage(%)" and
   "Increase price by amount".

   

6. Fill in the one value the dialog asks for, "Adjust price", "Adjust discount", "Adjust
   stock margin", "Increase price by percentage" or "Increase price by amount", then click
   the "Adjust all" button that names your number of selected products. It confirms with
   "Listing configuration updated successfully".
7. Keep those products selected and click "List offers" to send the values to the
   marketplace.

> [!NOTE]
> A bulk edit is stored as soon as you confirm the dialog. A value you type in a row is not:
> it travels along when you click "List offers" with that row selected.

### What happens next

While the push runs, a dialog blocks the page and asks you not to close the tab while the
marketplace is validating your products. "Click here to continue working" opens the
dashboard in a new browser tab so you can keep working. This tab stays blocked until the
run ends, so leave it open. You get "Listing process is completed" when it is done.

"Listing price" is the price that actually goes out. It is calculated from the base price,
the discount, "Increase price by percentage(%)" and "Increase price by amount", so check
that column before you list. The marketplace
answers per product in "Offer response" above the grid, where the "Name" column names the
field it refused and "Message" says why. The product's "Status" in the grid stays on the in
progress status until you correct the value and list again.

### Common problems

Clicking "Bulk edits" with nothing selected gives "Please select items to edit.". Clicking
"List content" or "List offers" with nothing selected gives "Please select items to
update".

"Shipping time" is switched off on a row whose fulfilment method is "Fulfilment By Bol",
because bol then makes the delivery promise. Setting a row to "Fulfilment By Bol" also
empties the shipping time that row had.

The "Adjust all" button stays disabled until the dialog holds a usable value. A discount and
a percentage increase are accepted from 0 up to 100, an amount increase from 0 upwards.

### FAQ

#### Why can I not edit "Shipping time" on a row?

Its fulfilment method is "Fulfilment By Bol", so bol ships the order and the delivery
promise is bol's. Set that row to "Fulfillment By Retailer" to make the field editable
again.

#### Why does my marketplace show different columns?

Every marketplace has its own offer model and the grid follows it. Kaufland has no shipping
time and no fulfilment method, Amazon has "Fulfillment center", and Mirakl marketplaces add
"Discount start date" and "Discount end date".

#### What do the two numbers in "Stock" mean?

The first number is the stock of that product in your e-tailize PIM. The number beside it is
the stock the marketplace currently holds for it. Running "List offers" is what updates the
marketplace side.

#### What is "Stock margin"?

Its tooltip reads "The margin you keep in your stock levels". See
[Adjust stock levels and set up stock forwarding](https://e-tailize.com/help/stock/adjust-stock-levels-and-the-stock-and-order-configuration/).

#### Do I have to run "List content" as well?

Only when the product content changed. "List content" sends the title, description and
attributes, "List offers" sends the offer. See
[Content versus offers, and why you list](https://e-tailize.com/help/listing/content-versus-offers-and-why-you-list/).

### Related

- [Content versus offers, and why you list](https://e-tailize.com/help/listing/content-versus-offers-and-why-you-list/)
- [Read the listing status and errors](https://e-tailize.com/help/listing/read-the-listing-status-and-errors/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Expand from Amazon NL to more countries
URL: https://e-tailize.com/help/listing/expand-from-amazon-nl-to-more-countries/
Category: Listing
Last verified: 2026-09-07

Every Amazon country is its own connection and its own tab. What to arrange first, and the route from a running listing to a new store.

### Before you start

e-tailize connects seven Amazon stores: NL, BE, DE, FR, IT, ES and SE. Each of them is its
own connection, with its own product tabs, its own validation and its own listings, so a
product that runs on Amazon NL does not move to another country by itself.

Amazon asks the same things of you in every country, so run through this list before you
connect one:

- an Amazon seller account for that store, on a professional selling plan
- EANs registered with GS1
- a brand registration with Amazon
- main images on a completely white background
- the same EANs in your webshop, your warehouse, your marketplaces and e-tailize, or, when
  that is truly impossible, identical SKUs everywhere

### Steps

1. Complete Amazon's registration for the new country and check that your selling plan
   covers it.
2. Check that the EANs of the products you want to sell there are registered with GS1.
3. Arrange your brand registration with Amazon for that store.
4. Line up the EANs of those products across your systems, or make the SKUs identical.
5. Add the connection for that Amazon store in e-tailize.
6. Create a PIM tab per product for the new connection and answer "Would you like to
   translate?" with Yes, so the texts arrive in the language of that store, see
   [Create or delete a PIM tab](https://e-tailize.com/help/pim-tabs-and-mapping/create-or-delete-a-pim-tab/) and [Translate your products](https://e-tailize.com/help/products-and-pim/translate-your-products/).
   Amazon wants the product details in the local language.
7. Fill the fields the new category asks for and validate the products, see
   [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/).
8. Click "Listing" and pick the tile of the new store.
9. Tick the products you want to publish, with "Select items to perform actions" or with
   the checkbox in front of each product.
10. Run "List content".
11. Click "Submit offers" in the "Listing validation" panel that comes up once the content
    is through. It sends the offers for the same selection.

### What happens next

The listing page shows one store at a time. Pick the tile of the new store and you see its
own status per product there. Switch tiles to go back to the country you already run. Watch
the issues that come back above the listing grid in the first days, see
[Read the listing status and errors](https://e-tailize.com/help/listing/read-the-listing-status-and-errors/).

### Common problems

**Fields you never had to fill on your first store.** The mandatory fields come from Amazon
per category, and Amazon changes them, so a new tab can ask for more than the one you built
earlier. Fill what the tab shows and validate again.

**The category search finds nothing for the new connection.** The categories of a new
connection are not available straight away. Open the connection in your settings, save it
again and search once more.

**Products refused for a missing SKU.** Amazon needs a SKU on the "Main product" tab, in
every country. See [Amazon validations](https://e-tailize.com/help/listing/amazon-listing-validations-best-practices-and-concepts/).

### FAQ

#### Do I need a tab per country?

Yes. One connection per store, one tab per product per connection. That is also what lets you
carry a different text, a different price and a different stock per country.

## Read the listing status and errors
URL: https://e-tailize.com/help/listing/read-the-listing-status-and-errors/
Category: Listing
Last verified: 2026-09-07

What the listing grid tells you per product, what comes back from the marketplace, and where the reason for a refusal stands.

### Before you start

Click "Listing" and pick a marketplace tile. The section "Product listing status" opens with
the line "An overview of your validated products and their listing status." and holds the
products that passed validation for that marketplace. Products that did not pass are not
here yet.

| Column | What it tells you |
|-|-|
| "Status" | "Listed" means the product is live on the marketplace |
| "Stock" | your own stock, with the marketplace's stock in brackets |
| "Base price" | the price that comes from your product |
| "Discount" | your discount percentage, editable in the row |
| "Increase price (€)" and "Increase price (%)" | your increases, set through "Bulk edits", not editable in the row |
| "Listing price" | the result of those, and the price that is actually sent |
| "Shipping time" and "Fulfillment method" | your delivery promise, on the marketplaces that ask for one |

The columns follow the marketplace, so not every marketplace shows the same set.

### What happens next

While a push runs, a dialog holds the page and asks you not to close the tab while the
marketplace is checking your products. Use "Click here to continue working" to open your
dashboard in a new browser tab and keep working there. Leave this tab open: the dialog closes
itself when the run is done, fails or takes too long. You get "Listing process is completed"
when it is done. If we cannot read the marketplace's processing status you see "Something went
wrong while reading the async operation status. Check the Marketplace for updates or try
again.", and then the marketplace's own portal tells you where it stands.

When the marketplace refuses something, an issues section appears above the grid with a
panel called "Offer response": the EAN, the message the marketplace sent, the field it
concerns and the value it received. That product stays on "InProgress", the refused field
stands in the "Name" column of "Offer response", and it stays that way until you correct the
field and push again.
[Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/) covers the ones you meet most.

Under the grid a second section can appear, "Other products on marketplace". Those are
products on your marketplace account that have no matching EAN in e-tailize. You can push
price and stock offers for them from that section, and they only move into the main grid once
a product with that EAN exists here and is validated.

### Common problems

**"Please select items to update".** You clicked a list button with nothing ticked. Select
your products first.

**A row where "Shipping time" cannot be changed.** Its fulfilment method leaves delivery to
the marketplace, so the delivery promise is theirs and not yours.

**A listing price that is far too low.** The listing price is calculated from your base price,
your discount, "Increase price (€)" and "Increase price (%)". A discount that is too high
can push it below zero, and a
price like that is refused.

### FAQ

#### Why is my product not in the grid?

Only validated products stand here. Use the bar above the grid, "Created a PIM Tab but
missing products? Click here:", and its "Validate" button. It takes you to the Validation
page, and "Back to listing" brings you back.

#### What do the two numbers in the "Stock" column mean?

The first is the stock in e-tailize, the one in brackets is the stock the marketplace has
right now. Pushing your offers is what updates the marketplace side.

#### Where do I see why a product was refused?

In "Offer response", above the grid. It names the EAN, the field and the message from the
marketplace itself.

## List offers for products that exist only on the marketplace
URL: https://e-tailize.com/help/listing/list-offers-for-products-that-exist-only-on-the-marketplace/
Category: Listing
Last verified: 2026-09-07

Push price and stock offers for products that sit on your marketplace account but have no matching EAN in e-tailize.

### Before you start

Some products live on your marketplace account without ever passing through e-tailize:
you created them in the marketplace portal yourself, or their EAN here is not the EAN the
marketplace has. e-tailize matches an offer to a product by EAN, so those products cannot
appear in the grid "Product listing status".

They get their own section on the listing page, "Other products on marketplace", and that
section only shows up when the selected marketplace really holds offers e-tailize does not
know. You can push a price and stock offer for them from there. You cannot push content:
content already exists on the marketplace and a content push needs a validated marketplace
tab, which these products do not have.

### Steps

1. Click "Listing" in the left sidebar and pick the tile of the marketplace you want to work
   on.
2. Scroll past "Product listing status" to the section "Other products on marketplace".

   

3. Tick the checkbox in front of the EAN of every offer you want to push.
4. Check the row values. "Stock", "Discount" and "Base price" follow the offer the
   marketplace holds; "Stock margin" is an e-tailize setting and starts at 0. You can type
   over each of them.
5. Set the offer fields the selected marketplace asks for, such as "Shipping time". They
   differ per marketplace, and "Listing price" follows from the values you enter.
6. Click "List offers" under the table.
7. Leave the dialog open while the marketplace checks your products, or click "Click here to
   continue working" and let the run finish in the background.

### What happens next

You get "Listing process is completed" when the run is done. Stock, price and the delivery
fields you filled in are now with the marketplace.

The product stays in "Other products on marketplace". Pushing an offer does not import it
into e-tailize, so it does not get a product, a tab or a validation here. It moves into
"Product listing status" only once a product with that same EAN exists in e-tailize and its
marketplace tab is validated.

If the marketplace refuses a value, the issues section appears above the grid with the panel
"Offer response": the EAN, the message the marketplace sent and the field it concerns.
[Read the listing status and errors](https://e-tailize.com/help/listing/read-the-listing-status-and-errors/) explains that panel.

### Common problems

**"Please select items to update".** You clicked "List offers" with nothing ticked. Tick at
least one row first.

**More products went out than you ticked here.** The selection is shared with the grid above,
so anything still ticked under "Product listing status" is pushed along. Untick what you do
not want to send.

**No such section on the page.** Then that marketplace has no offers with an EAN unknown to
e-tailize, or you are looking at another tile. Switch tile and check again.

### FAQ

#### Why is this product not in the main grid?

Because there is no product in e-tailize with that EAN. The main grid holds your own
validated products, so an offer without a matching product can only stand in the second
section.

#### Can I list content for these products?

No. The section only has "List offers". Content comes from a marketplace tab, and these
products have none, so there is nothing to send.

#### How do I manage such a product fully in e-tailize?

Make it exist here with the same EAN as the marketplace has, by importing it
([Ways to import your products](https://e-tailize.com/help/import-products/ways-to-import-your-products/)) or by adding it by hand
([Edit a product or add one by hand](https://e-tailize.com/help/products-and-pim/edit-a-product-or-add-one-by-hand/)). Then give it a tab and validate it.

#### Does this work on every marketplace?

Yes, on every marketplace you connected. Which columns you get follows the marketplace you
picked, the same way it does in the grid above.

## Amazon validations, best practices and concepts
URL: https://e-tailize.com/help/listing/amazon-listing-validations-best-practices-and-concepts/
Category: Listing
Last verified: 2026-09-07

What Amazon asks of a product before it lists, the limits e-tailize sends it against, and what to do when a product lands in Amazon's drafts.

### Before you start

Five things have to be in order before an Amazon listing goes anywhere.

- **A SKU.** The "Sku" field on the "Main product" tab is mandatory for Amazon. A product
  without one does not list.
- **EANs registered with GS1.** Amazon checks the code you send against the GS1 register, so
  a code that is not properly registered fails the match.
- **A registered brand.** The brand has to be valid in your Amazon account through Brand
  Registry. Without a registration, use "Generic".
- **Your Amazon account settings.** Handle the validations Amazon still has open on your
  account before you push products.
- **The local language.** Product details belong in the language of the Amazon store you are
  listing on.

Amazon sets its own limits on the length of your title and description, on the number of
bullet points and their length, and on the number of images, and it refuses images with a
watermark, text or a logo. e-tailize validates your product against those limits before it
sends, and the validation result names the field that is over. Amazon's own seller
guidelines in Seller Central carry the exact numbers.

A+ content cannot be managed through e-tailize.

### Common problems

**Your product lands in Amazon's drafts.** The push goes through on our side and the product
does not appear in your Amazon inventory. Then it passed our validation and failed Amazon's
own second check, which puts it in the drafts section Amazon calls concepts. The usual causes
are a SKU that is already in use or stands under another value at Amazon, a category that does
not line up with Amazon's own, and a limit that is exceeded.

Amazon returns its feedback in the listing screen after the first push. Fix what it names on
your products page, with bulk edit for a whole set, then validate and list again. When the
product stays in the drafts, open the upload status in Amazon, go to the drafts from there
and accept Amazon's suggested values. Changed the SKU? Then delete the draft that still
carries the old one.

**The title is refused.** Shorten the name field on the Amazon tab until it fits the limit,
then save, validate and list again.

**Too many images.** Every image on the tab is sent. Remove the extra ones from the Amazon
tab, or point the field for the additional images at the set you do want to send.
[Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/) has the full route.

### FAQ

#### Amazon says my product details are not complete enough to match an ASIN.

Check that the identifier you send is registered with GS1 and that the attributes for that
product type are filled. "Gtin" on the "Main product" tab is only for a GTIN barcode that
differs from the EAN, so leaving it empty is normal. Amazon does the matching on its own
side, against schemas it updates regularly, so the validation result on the listing is the
current truth. Still no match? Contact support with the EAN and the exact error text.

#### Which fields are mandatory for my category?

The ones the tab shows you. Amazon updates its category requirements regularly, and e-tailize
reads them from Amazon, so a field that was optional earlier can be required now. Your own
tab and the validation result are the current truth, Seller Central has Amazon's own
explanation.

#### What makes a listing perform once it is live?

A clear, keyword led title, images that meet Amazon's requirements, short informative
bullets, and stock that does not run out. Amazon decides the ranking itself and weighs
things like relevance to the search, sales, availability, reviews and price. Seller Central
carries Amazon's own explanation.

## Read the fulfilment screen
URL: https://e-tailize.com/help/orders-and-fulfilment/the-fulfilment-screen/
Category: Orders and fulfilment
Last verified: 2026-09-07

What the Orders page shows per order, what the three statuses mean, and where you fulfil a shipment yourself.

### Before you start

Click "Fulfillment" in the left sidebar and then "Orders". The page is headed "Orders" and
holds every order e-tailize received from the marketplaces you connected, one row per order,
newest first. Nothing stands here until at least one marketplace connection is live.

### What happens next

The bar above the list narrows it down. "Date from:" and "To:" open a calendar, and "Go"
applies the range you picked. The "Search" box filters the rows, by an order number for
example.

Three status buttons follow, each with its own count between brackets: "Open",
"Processing" and "Closed". Open is an order you still have to fulfil, Processing is one
being processed, Closed is a fulfilled order. Every button is a toggle, so clicking it hides
that group and clicking it again brings it back. The coloured bar on the left of a row shows
the same status.

The list itself carries the marketplace logo and the columns "Order number", "Order price",
"Received on", "Name on order" and "Internal ref". "Internal ref" shows the same value as
the marketplace order number, so both columns match.

Open an order with the arrow button at the end of its row. On the left three tabs: "Billing
details" holds the buyer's billing address and "Payment status", the status the marketplace
itself reports. "Shipping details" holds the delivery address. "Order details" lists the
items, with "Quantity" and "Shipped" per line.

On the right stands the panel "Fulfil order". "Fulfill" registers a shipment you send
yourself: pick the "Transport carrier", type the "Track and trace code" and click "Send".
"My parcel" creates a shipping label instead.

### Common problems

**An order you expect is not here.** Forwarding and processing run in the background, so
look again after the next run. Then type the order number in the "Search" box, and check the
date range as well, because "Date from:" and "To:" plus "Go" can hide the row. Still nothing?
Then the marketplace has not delivered the order to e-tailize. Is the order here but missing
further on? Read
[Check why your orders are not coming through](https://e-tailize.com/help/orders-and-fulfilment/my-orders-are-not-coming-through/).

**The buyer's e-mail address looks odd.** Marketplaces usually pass on an anonymised relay
address rather than the buyer's own mailbox, so contact keeps running through the
marketplace.

### FAQ

#### What do "Open", "Processing" and "Closed" mean?

"Open" is an order that still has to be fulfilled, "Processing" one that is being processed,
"Closed" a fulfilled order. A group you hid with its button counts zero while it is hidden.

#### Can I ship part of an order?

Yes. In the "Fulfil order" dialog every item that is not shipped in full yet has an "Amount"
dropdown, from zero up to the quantity still open. Items already shipped in full move to a
"Shipped items" block without a dropdown. The "Shipped" column under "Order details" keeps
the count.

#### Do I have to close an order by hand?

Not when your webshop ships it and track and trace flows back to the marketplace.
[Forward orders and keep track and trace flowing](https://e-tailize.com/help/orders-and-fulfilment/forward-orders-and-keep-track-and-trace-flowing/) sets that up.

### Related

- [Forward orders and keep track and trace flowing](https://e-tailize.com/help/orders-and-fulfilment/forward-orders-and-keep-track-and-trace-flowing/)
- [See your orders per marketplace or webshop](https://e-tailize.com/help/orders-and-fulfilment/see-your-orders-per-marketplace-or-webshop/)

## Fulfil an order by hand: register a shipment or make a MyParcel label
URL: https://e-tailize.com/help/orders-and-fulfilment/fulfil-an-order-by-hand-register-a-shipment-or-create-a-myparcel-label/
Category: Orders and fulfilment
Last verified: 2026-09-07

Register the shipment yourself with a carrier and a track and trace code, or create a shipping label through the My parcel provider.

### Before you start

You fulfil an order by hand on the ["Orders" page](https://app.e-tailize.eu/order-fulfilment/list), under
"Fulfillment" in the left sidebar. Open the row with the arrow button at the end of it and
the panel "Fulfil order" stands on the right, with the subtitle "Generate shipping tag" and
two buttons.

"Fulfill" is for an order you ship yourself: you tell e-tailize which carrier took it and
what the track and trace code is, and e-tailize passes that on to the marketplace. "My
parcel" is the other way around: e-tailize asks the shipping provider for a shipping label,
so you need a shipping provider connection first. See
[Connect a shipping provider: MyParcel or TijdVrij](https://e-tailize.com/help/connections/connect-a-shipping-provider-myparcel-or-tijdvrij/).

Both buttons keep working on an order that is already fulfilled, so you can look back at
what went out or add a second label.

> [!NOTE]
> Orders that you forward to your webshop or your warehouse do not need to be fulfilled by
> hand, as long as "Track and trace forwarding" is on and saved for that webshop and
> marketplace under "Stock & order configuration". Then the track and trace code your own
> system produces flows back to the marketplace and the order moves to "Closed". See
> [Forward orders and keep track and trace flowing](https://e-tailize.com/help/orders-and-fulfilment/forward-orders-and-keep-track-and-trace-flowing/).

### Steps

1. Click "Fulfillment" in the left sidebar and then "Orders".
2. Click the arrow button at the end of the row to open the order.
3. Click "Fulfill" in the panel "Fulfil order" on the right, or "My parcel" for a label.
4. After "Fulfill": set "Amount" per item to the number of pieces going out now.
5. Pick the carrier that took the parcel under "Transport carrier".
6. Type the code of the shipment in "Track and trace code".
7. Click "Send".
8. After "My parcel": check the address under "1. Shipment recipient", which is prefilled
   from the shipping details of the order, and complete what the marketplace left out.
9. Open "2. Delivery options" and choose a "Package type" and a "Carrier".
10. Click "Create shipment".

### What happens next

"Send" registers the shipment. The marketplace receives the carrier and the track and trace
code, the column "Shipped" under "Order details" counts up, and an order whose items have
all gone out moves to "Closed".

"Create shipment" hands the shipment to the shipping provider. A green message says
"Shipping request has been sent to shipping provider", and the panel on the right gets a
"Download" button for the label plus the track and trace of that shipment. A label on its
own is not a registration: the order stays where it was until you register the shipment with
"Fulfill" or your own system reports it.

### Common problems

**"Send" does not go through.** The dialog checks itself before it lets you through. A
carrier has to be chosen, at least one item needs an "Amount" above zero, and a carrier that
works with tracking needs the code. An empty box gives "Track and trace must not be empty".
A code with a space, a dash or a slash in it gives "Track and trace code was of invalid
format": only letters and digits are accepted, between 4 and 50 of them.

**The address has no house number.** Marketplaces sometimes deliver it inside the street
line. Fill in "House number" yourself under "1. Shipment recipient" before you create the
shipment.

**"3. Pickup locations" and "4. Delivery times" stay grey.** These two steps only open for
delivery options that use them, so most labels are done after step 2.

**No label came back.** The message "Something went wrong with creating the shipping
request" means the provider refused the shipment. Check the recipient and the delivery
options and try again.

### FAQ

#### Can I ship part of an order?

Yes. "Amount" runs from zero up to the quantity ordered, so you send what you have. The
column "Shipped" keeps the count and the order only closes once everything has gone out. The
rest follows later as a second shipment, with its own track and trace code.

#### Can I fulfil one line instead of the whole order?

Yes. Every row under "Order details" has its own "Fulfill" button, and it opens the same
"Fulfil order" dialog.

#### Does a MyParcel label also tell the marketplace?

No. The label is made at the shipping provider. Use "Fulfill" to register the carrier and
the track and trace code with the marketplace.

#### My carrier is not in "Transport carrier".

The list is maintained by e-tailize. Tell us in the chat which carrier you use and we add it.

#### What do I see on an order that is already fulfilled?

The "Fulfil order" dialog lists what went out already under "Shipped items", per item and
with the number of pieces.

### Related

- [Read the fulfilment screen](https://e-tailize.com/help/orders-and-fulfilment/the-fulfilment-screen/)
- [Forward orders and keep track and trace flowing](https://e-tailize.com/help/orders-and-fulfilment/forward-orders-and-keep-track-and-trace-flowing/)
- [Connect a shipping provider: MyParcel or TijdVrij](https://e-tailize.com/help/connections/connect-a-shipping-provider-myparcel-or-tijdvrij/)

## See your orders per marketplace or webshop
URL: https://e-tailize.com/help/orders-and-fulfilment/see-your-orders-per-marketplace-or-webshop/
Category: Orders and fulfilment
Last verified: 2026-09-07

Read your order volume for a period, then drill down to the single order and see where it was forwarded to.

### Before you start

Two reporting pages under "Settings" sit next to each other. "Order overview" is the
summary: one row of totals for the period you pick. "Order dashboard" is the detail: one row
per order, with the marketplace it came from and the system it went to. Both live under
"Settings" in the left sidebar, in the group "Fulfillment details".

Neither page is where you work on an order. Fulfilling still happens on the "Orders" page,
see [Read the fulfilment screen](https://e-tailize.com/help/orders-and-fulfilment/the-fulfilment-screen/).

### Steps

1. Click "Settings" in the left sidebar, open the group "Fulfillment details" and click
   "Order overview".
2. Set the period with the two date boxes and click "Ok". The buttons "Today", "Past 7
   days", "Past 14 days", "Past 30 days" and "Current month" set the period in one click.
3. Read the summary row: "Total orders", "Open", "Closed" and "Processing" split your orders
   by status, "Total order amount" adds up their value, and "Forwarded" against "Not
   forwarded" shows how many reached your webshop or warehouse. "Exceptions" counts the
   orders that hit a problem.

   

4. Hover a count and click it. It is a link into the "Order dashboard", already filtered to
   exactly those orders in exactly that period.
5. Open the tab "Marketplace" on the "Order dashboard" and tick the connections you want
   under "Select marketplaces" to look at one marketplace at a time.
6. Click "Search" to apply the filter. "Clear filter" empties it again.
7. Read a row. "Source" is the marketplace the order came from and "Target" the webshop or
   warehouse it was forwarded to, so those two together give you the route.

### What happens next

The dashboard keeps five more filter tabs for a narrower question: "Placed date" for a
period, "Order state" for open, closed or processing, "Status" for how far the processing
got, "Exception state" for what went wrong, and "Order number", which takes several ids at
once separated by a comma. A tab you applied shows a count badge, and the line above the
list keeps the totals of your current selection.

### Common problems

**"Target" is empty on a row.** That order has not been forwarded. Forwarding runs in the
background, so look again after the next run. If "Target" stays empty, check the switches,
see [Forward orders and keep track and trace flowing](https://e-tailize.com/help/orders-and-fulfilment/forward-orders-and-keep-track-and-trace-flowing/).

**An "Exception state" is filled in.** The exception names the cause, for example a product
whose EAN the destination does not know. Fix the cause and the flow continues.

### FAQ

#### Can I see my sales per marketplace?

These two pages count orders, their value and where they went. Analysing sales and product
performance is what the "Analyze" module is for.

#### Which page do I use for one specific order?

The "Order dashboard". Open the tab "Order number", type the order number and click
"Search".

### Related

- [Read the fulfilment screen](https://e-tailize.com/help/orders-and-fulfilment/the-fulfilment-screen/)
- [Check why your orders are not coming through](https://e-tailize.com/help/orders-and-fulfilment/my-orders-are-not-coming-through/)

## Answer marketplace customer questions in Customer conversations
URL: https://e-tailize.com/help/orders-and-fulfilment/answer-marketplace-customer-questions-in-customer-conversations/
Category: Orders and fulfilment
Last verified: 2026-09-07

Read in "Customer conversations" the questions buyers send through your marketplace connections and answer them in the thread, without leaving e-tailize.

### Before you start

"Customer conversations" collects the messages that buyers send you through your marketplace
connections, so a question about an order lands next to the order it belongs to.

"Customer conversations" has no entry in the sidebar and is switched on per account, so you
reach it through the link below or through a link we send you. Not every marketplace
connection delivers its messages here. Ask us in the chat if you expect a buyer question
that is not in the list.

### Steps

1. Open the ["Customer conversations" page](https://app.e-tailize.eu/customer-conversations). Two tabs sit above
   the list, "Open" and "Closed".

   

2. Read the list. One row is one conversation, with the columns "Marketplace", "Customer
   name", "Order ID", "Subject" and "Last message date".
3. Type in "Start typing to filter conversations" to narrow the list down. The filter looks
   at the customer name, the order id and the subject.
4. Click "Refresh" to fetch what came in since you opened the page.
5. Click the row you want to answer. The conversation opens on its own page, with the
   subject of the thread as the heading.
6. Read the thread. The messages are grouped per day, with the date above each group.
7. Check the panel next to the thread for the order behind the question: "Order number",
   "Customer", "Order status", "Order creation date", "Shipping company", "Shipping carrier
   code", "Shipping price", "Shipping tracking" and "Shipping tracking url".
8. Open "Select recipient" and pick who the answer goes to. You can pick more than one name.
9. Write your answer in "Type or select template".
10. Press Enter, or click the send icon in the field, to send it.

> [!TIP]
> "Back" takes you to the list again, and "Refresh" on the conversation page reloads the
> thread you are reading.

### What happens next

e-tailize sends your answer back over the connection the conversation came in on, and shows
"Message sent successfully.". Your message is added to the thread, and the reply field and
the recipients you picked are emptied for the next one.

You do not have to keep clicking "Refresh" while you work. When a new message comes in on a
conversation you have open, the page shows "You have new messages" and loads it in by itself.

Because every conversation carries its "Order ID", you can look the order itself up on the
orders screen and check what was shipped. See [Read the fulfilment screen](https://e-tailize.com/help/orders-and-fulfilment/the-fulfilment-screen/).

### Common problems

Sending without a name selected gives "Please select a recipient", and sending with the field
empty gives "Please enter a message". Pick the recipient first, then write.

Enter sends the message. For a line break in a longer answer, use Shift + Enter, as the
field says under the box: "Note: To create a new line, please press Shift + Enter
simultaneously."

A conversation link only works when it carries the two parameters the app puts in the
address when you click a row, "apiConnectionId" and "threadId". Open the bare
"/customer-conversations-details" address and the page keeps showing its loading
placeholder, so start on the list or use the full link.

A field in the order panel that reads "Not available" is one the marketplace did not pass on
with the order, so there is nothing to fill in there.

### FAQ

#### The list says "0-0 of 0". What does that mean?

It means the list has nothing to show for this account: either no buyer wrote to you, or
that connection's messages are not shown here. Ask us in the chat when a buyer is waiting
for an answer.

#### Can one answer go to more than one person?

Yes. "Select recipient" takes several names at once, and the message is sent to all of them
in the same thread.

#### Can I add a file to my answer?

No. The reply field takes text, so put what the buyer needs to know in the message itself,
for example a track and trace code you copy from the order panel.

### Related

- [Read the fulfilment screen](https://e-tailize.com/help/orders-and-fulfilment/the-fulfilment-screen/)
- [See your orders per marketplace or webshop](https://e-tailize.com/help/orders-and-fulfilment/see-your-orders-per-marketplace-or-webshop/)

## Forward orders and keep track and trace flowing
URL: https://e-tailize.com/help/orders-and-fulfilment/forward-orders-and-keep-track-and-trace-flowing/
Category: Orders and fulfilment
Last verified: 2026-09-07

Send marketplace orders into your webshop or warehouse, and let the tracking codes travel back to the marketplace.

### Before you start

Two switches on the "Stock & order configuration" screen do the work. "Order forwarding"
pushes a marketplace order into the system you actually pick and pack in, your webshop or
your warehouse. "Track and trace forwarding" sends the carrier and the tracking code that
system produces back to the marketplace. With both on, an order closes itself.

Read every grid the same way: the row is where it comes from, the column is where it goes.

### Steps

1. Click "Fulfillment" in the left sidebar and then "Stock & order configuration".
2. Open the section "Order forwarding". Rows are your marketplace connections, columns your
   webshop and warehouse connections.
3. Switch on the cell where the marketplace row meets the destination column.
4. Click "Save changes" in that section. Each of the three sections saves on its own, so a
   switch does nothing until you save the section it sits in.
5. Open the section "Track and trace forwarding". Here the row is the webshop or warehouse
   the tracking comes from and the column is the marketplace it goes to.
6. Switch on the cell you need and click "Save changes" in that section too.
7. Wait for the next background run. An order is not forwarded the moment you save the
   section.

### What happens next

The order arrives on the "Orders" page as "Open" and e-tailize creates the same order in
your webshop or warehouse, customer, address and items included. You ship it there as you
always do. The carrier and the tracking code travel back, the marketplace marks the order
shipped and informs the buyer, and the order in e-tailize moves to "Closed" with "Shipped"
filled in. You never touch the "Orders" page for it.

Marketplaces name carriers in codes of their own, and your webshop or warehouse knows the
same carrier under another name. e-tailize translates between the two automatically on a
forwarded order, so the carrier and the tracking details land there without you typing
anything.

To check what you configured, open "Fulfillment details" under "Settings" and then
"Forwarding matrix". Pick your project and read the tables per kind, each with a source, a
target and the moment the switch went on. A red table lists the marketplace connections
whose orders are not forwarded anywhere yet.

### Common problems

**A switch is on and the order has not been forwarded.** Either the section the switch sits
in was not saved, or the background run still has to come. Check the direction too: the row
sends, the column receives.

**A connection you expect is missing from a grid.** The page says so itself: "Please contact
us if you are missing a switch." Ask our support team to add it.

**You want one marketplace to feed another with orders.** That does not exist. Orders always travel
from a marketplace into your webshop or your warehouse. Only "Stock forwarding" has a cell from one marketplace to another.

**A forwarded order arrives without a carrier or without tracking.** Then the carrier
translation is not in place for your connections. Ask our support team to add it.

### FAQ

#### Do I have to fulfil orders by hand without forwarding?

Yes. Without "Order forwarding" the orders simply stay on the "Orders" page and you fulfil
them there. Both ways work.

#### Why do my orders stay on "Open"?

Because the return direction is missing. Switch "Track and trace forwarding" on from your
webshop to the marketplace and save that section.

### Related

- [Read the fulfilment screen](https://e-tailize.com/help/orders-and-fulfilment/the-fulfilment-screen/)
- [Check why your orders are not coming through](https://e-tailize.com/help/orders-and-fulfilment/my-orders-are-not-coming-through/)

## Check why your orders are not coming through
URL: https://e-tailize.com/help/orders-and-fulfilment/my-orders-are-not-coming-through/
Category: Orders and fulfilment
Last verified: 2026-09-07

Work through the switches, the EAN codes and the marketplace before you ask support about a missing order.

### Before you start

First settle where the order stops. Open "Fulfillment" and then "Orders" and search for the
order number. Is the order not there? Then the marketplace never delivered it to e-tailize
and there is nothing to forward yet. Is it there but missing in your webshop or warehouse?
Then the forwarding is the place to look.

### Common problems

#### The order flows are off

Click "Fulfillment" in the left sidebar and then "Stock & order configuration", and open the
section "Order forwarding". The row is the sender and the column is the receiver, so the
cell where your marketplace meets your webshop or warehouse has to be on. Remember the
section's own "Save changes": a switch only takes effect once you save the section it sits
in.

#### The EAN codes do not match

The destination looks the product up by its EAN code. When the EAN on the marketplace is not
the EAN in your webshop or your warehouse software, the order line finds nothing to attach
to. On the "Order dashboard" the row then carries the "Exception state" value "Product EAN
not found in destination", and the info icon next to it opens "Exception message" with the
text "Please ensure ean/sku for all the line items in the marketplace matches the barcode in
CMS/WMS." The screen does not show the EAN code itself. Make sure the product exists on both
sides with the same EAN code.

#### The marketplace is still holding the order

On any marketplace other than bol, Amazon or Kaufland, check two more things. Was the order
accepted on the marketplace itself? And are the order details fully visible on the "Orders"
page in e-tailize? An order the marketplace has not released does not travel on.

#### Nothing arrived in your webshop or warehouse

Your order still has to go out. While the cause is being fixed you can fulfil the order in
e-tailize itself: open "Fulfillment" and then "Orders", expand the order and use "Fulfill"
to register the "Transport carrier" and the "Track and trace code", or "My parcel" to create
a shipping label. That is exactly what happens when there is no order forwarding, and both
ways are fine. Once the cause is fixed the flow continues on its own.

### FAQ

#### Where do I see how far an order got?

On the "Order dashboard" under "Settings" and "Fulfillment details". Search the order by
number and read "Target", "Status" and "Exception state" on its row.

#### How long may forwarding take?

Forwarding runs in the background, so a new order goes out on the next run and not the
moment it comes in.

#### What does support need from me?

Write to our support team with the e-mail address you log in with, the EAN code, the order
number, the marketplace the order came from, and the webshop or warehouse software it should
have reached.

### Related

- [Forward orders and keep track and trace flowing](https://e-tailize.com/help/orders-and-fulfilment/forward-orders-and-keep-track-and-trace-flowing/)
- [See your orders per marketplace or webshop](https://e-tailize.com/help/orders-and-fulfilment/see-your-orders-per-marketplace-or-webshop/)

## Understand the stock source of truth
URL: https://e-tailize.com/help/stock/understanding-source-of-truth/
Category: Stock
Last verified: 2026-09-07

What happens when one connection leads your stock, and why two systems can never overrule each other after that.

### Before you start

"Use source of truth" sits at the top of the section "Stock forwarding", on the page
"Stock & order configuration" under "Fulfillment". It is a switch with a connection selector
next to it, and you may pick more than one connection.

Toggle the switch, pick the connection or connections, then click "Save changes" at the
bottom right of that section. Only then does it take effect.

Switched off, stock flows exactly as the individual switches in the grid say: every source
you enabled pushes its own changes. Switched on, the connections you picked become the
leading stock administration. e-tailize reads the current stock there and synchronises it to
every other sales channel.

### What happens next

With a source of truth on, the counts of the connections you picked are the ones forwarded
to your other systems, and the other systems that could lead themselves are no longer read.
A webshop that is not the leading connection is not read for stock at all, so nothing
arrives from there to compete with the leading counts.

Nothing else competing with the leading counts is exactly the point of a source of truth.
Pick a source of truth when one system genuinely owns your stock: the webshop you
administer in, or the warehouse system that counts the shelves. Leave it off when you want
the grid switches alone to decide.

You can see the result on the "Forwarding matrix" page under "Settings" and "Fulfillment
details". It shows per project which connection is configured as the leading stock source,
and it says so in red when there is none.

> [!NOTE]
> With a source of truth on, administer your stock in that system. Connections that could
> lead themselves, another webshop or a warehouse system, lose their switches in the grid,
> so their counts cannot overrule the leading counts.

### Common problems

**A stock change in the PIM does not arrive.** Check the switch from the PIM to the leading
connection in the "Stock forwarding" grid: it stays available with a source of truth on, and
it has to be on and saved.

**A product keeps the wrong count.** Check that the product exists in the leading system
with the same EAN code. What is not there cannot be read either.

**Not sure which connection to pick?** Ask our support team. The right setup depends on
where your stock is really administered.

### FAQ

#### Can more than one connection be the source of truth?

Yes, the selector takes several connections. Do keep them systems that genuinely hold their
own stock, otherwise you are back to two administrations.

#### Does the source of truth also decide about orders?

No. It only concerns stock. Orders and tracking codes have their own sections on the same
page, see [Forward orders and keep track and trace flowing](https://e-tailize.com/help/orders-and-fulfilment/forward-orders-and-keep-track-and-trace-flowing/).

#### Do I still need the switches in the grid?

Yes. The source of truth says which counts lead, the grid says which connections receive
them.

### Related

- [Synchronise stock to your marketplaces](https://e-tailize.com/help/stock/synchronise-stock-to-your-marketplaces/)
- [Adjust stock levels and set up stock forwarding](https://e-tailize.com/help/stock/adjust-stock-levels-and-the-stock-and-order-configuration/)

## Synchronise stock to your marketplaces
URL: https://e-tailize.com/help/stock/synchronise-stock-to-your-marketplaces/
Category: Stock
Last verified: 2026-09-07

Switch the stock flows on and give every product the link it needs, so your counts reach every marketplace.

### Before you start

Stock only reaches a marketplace when two things are true. The switches from your source to
that marketplace are on, and the product is known on both sides: e-tailize has to recognise
your product as the offer that stands on the marketplace, otherwise there is nothing to
write a count to.

Your source is whatever holds your stock: your PIM, your webshop or your warehouse system.

### Steps

1. Click "Fulfillment" in the left sidebar and then "Stock & order configuration".
2. Open the section "Stock forwarding" and switch on the cells from your source in the row
   to each marketplace in the column.
3. Click "Save changes" in that section. The section saves on its own, so nothing happens
   until you do.
4. Give every product a marketplace tab for each marketplace you want to sync stock to. The
   tab is what allows the count to be written there.
5. Fill in the mandatory fields and validate the product, until it counts as green on the
   Validation page. [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that.
6. Tick the checkbox in front of every product you want to list, or use "Select items to
   perform actions" to take the whole page. The counter next to it shows how many are
   selected.
7. Click "List offers" for products that already stand on the marketplace. That links the
   two identities and switches the stock sync on.
8. Click "List content" first and then "List offers" for products that are not on the
   marketplace yet. Content builds the product page, the offer carries the stock and the
   price.

### What happens next

From here you change nothing on this page again. Every stock change at your source is picked
up in the background, within five minutes, and pushed to every destination whose switch is
on. What arrives is the count minus the stock margin you set per listing.

Three ways to feed a change. Import from your webshop and map only the EAN code and the
stock field. Import a file with a column for the EAN code and a column for the stock. Or let
your warehouse system push its own counts, with its switches on towards your other channels.

### Common problems

**Products are green but the count is not updated.** They are validated, not listed. Only
a product that went through "List offers" carries a stock link.

**One marketplace does not receive the count.** Check the switch from your source to
exactly that connection, and whether that section was saved.

**The listing buttons answer with "Please select items to update".** No products are
selected yet. Tick the products first, then click again.

### FAQ

#### Can a marketplace push stock to another marketplace?

Yes, as long as "Use source of truth" is off. A marketplace can both send and receive stock,
so the cell from one marketplace to another is there and you can switch it on. A PIM or a
webshop as your source is the usual setup. Switch "Use source of truth" on and only the
connection you picked as source sends stock, which drops those marketplace to marketplace
cells.

#### What do the colours next to a marketplace mean?

Red is no marketplace tab, orange is missing mandatory fields, yellow is waiting for
validation and green is ready to list. Only green products sync.

### Related

- [Understand the stock source of truth](https://e-tailize.com/help/stock/understanding-source-of-truth/)
- [Adjust stock levels and set up stock forwarding](https://e-tailize.com/help/stock/adjust-stock-levels-and-the-stock-and-order-configuration/)

## Adjust stock levels and set up stock forwarding
URL: https://e-tailize.com/help/stock/adjust-stock-levels-and-the-stock-and-order-configuration/
Category: Stock
Last verified: 2026-09-07

Read the grid on the Stock and order configuration page, pick the setup that matches you, and know where to adjust stock.

### Before you start

The page "Stock & order configuration" holds three sections of switches: "Stock forwarding",
"Order forwarding" and "Track and trace forwarding". This article is about the first one.

Read the grid the same way everywhere. The channels on the left are the senders and the
channels along the top are the receivers, so a cell means "forward from this row to that
column". Stock is normally routed through your PIM or your webshop. Switch "Use source of
truth" on and only the leading connection can send to your marketplaces, so no switch
between two marketplaces is left in the grid.

### Steps

1. Click "Fulfillment" in the left sidebar and then "Stock & order configuration".
2. Open the section "Stock forwarding" and find the connection that holds your stock in the
   rows.
3. Switch on "Use source of truth" and pick that connection in the selector next to it, if
   one system genuinely owns your counts.
4. Switch on the cells from that row to every channel you want to feed.
5. Click "Save changes" in that section.
6. Adjust your stock where your counts are really administered, and nowhere else: in your
   ERP or warehouse system when that feeds your webshop, in your webshop when it has none,
   in your warehouse system when it hangs straight on e-tailize, and in e-tailize itself
   when the PIM leads. In e-tailize that is "Products" and then "Quick edit" or the product
   form.
7. Wait for the change to travel, or simply wait for an order of the product: that also
   triggers a new count.

### What happens next

Which setup fits you follows from where your stock is administered. An ERP or warehouse
system that feeds your webshop makes the webshop your source of truth, and you adjust in the
ERP. A webshop without one is the source of truth itself, and it always sends absolute
numbers. A warehouse system connected straight to e-tailize needs no source of truth: switch
its row on towards all your channels. Without a webshop and without a warehouse system, the
PIM leads and you adjust in e-tailize.

For a recurring update you can also let a file do the work. The page "Upload csv file for
scheduled stock synchronization" takes a file with your EAN codes and stock counts and runs
the synchronisation on a schedule.

### Common problems

**Not sure which setup is yours?** Mail support@e-tailize.com with the subject "Setting up
Stock & Order menu", and say which channels are connected, how you fulfil, which fulfilment
software you use, where the truth of your stock sits, between which channels it has to be
synchronised, and your phone number.

**A connection is missing from the grid.** The page says it itself: "Please contact us if
you are missing a switch."

### FAQ

#### Where do I adjust my stock after setting this up?

In your leading system. With a source of truth on, a change on a marketplace or another
webshop is not applied. The switch from the PIM to the leading connection stays in the grid,
so a change in the PIM can still travel to the leading system when that switch is on and
saved.

#### Does an order also update the stock?

Yes. A sale changes the count at the source, and that change is forwarded like any other.

### Related

- [Understand the stock source of truth](https://e-tailize.com/help/stock/understanding-source-of-truth/)
- [Synchronise stock to your marketplaces](https://e-tailize.com/help/stock/synchronise-stock-to-your-marketplaces/)
- [Schedule stock sync from a CSV file](https://e-tailize.com/help/stock/scheduled-stock-sync-from-a-csv-file/)

## Update stock in your webshop and warehouse
URL: https://e-tailize.com/help/stock/update-stock-in-your-webshop-and-warehouse/
Category: Stock
Last verified: 2026-09-07

Send a stock change from e-tailize to your webshop or CMS, and let a warehouse system push its own counts back.

### Before you start

Stock forwarding on the page "Stock & order configuration" runs in two directions and the
switches decide which one you get. From the PIM towards your webshop, so a change you make
in e-tailize lands there. Or from your warehouse system towards your other channels, so
its counts lead and you never type a number in e-tailize again.

Both directions live in the section "Stock forwarding" on the page "Stock & order
configuration", under "Fulfillment" in the left sidebar. The row sends and the column
receives.

### Steps

1. Click "Fulfillment" in the left sidebar and then "Stock & order configuration".
2. Open the section "Stock forwarding".
3. Switch on the cell from the PIM in the row to your webshop connection in the column, to
   push changes from e-tailize outwards.
4. Switch on the cells from your warehouse system in the row to every channel in the column
   you want it to feed, if that system holds your stock instead.
5. Click "Save changes" in that section.
6. Click "Products" in the left sidebar and open "Quick edit" on the product you want to
   change.
7. Change the stock and save. The new count is passed on to every destination whose switch
   is on.

### What happens next

Nothing else is needed from you. e-tailize checks for changes in the background and forwards
them within five minutes. It works in both directions: the receiving side ends up with the same
count as the sending side, whether that is your webshop or the PIM. A marketplace receives that
count minus the "Stock margin" you set per
listing.

A warehouse system needs no manual step at all. Adjust the count there, or simply wait for
an order of the product: the system then sends the new level to e-tailize and on to every
connected channel.

### Common problems

**Your change does not arrive.** Check the direction first, because the row is the sender.
Then check whether that section was saved, and give the change time to travel.

**Your change is not applied.** Then a source of truth is on and it is not the system you
typed in. See [Understand the stock source of truth](https://e-tailize.com/help/stock/understanding-source-of-truth/).

### FAQ

#### Do I have to press anything to synchronise?

No. Forwarding runs by itself once the switches are on and saved.

#### Can I change the stock of many products at once?

Yes. Besides "Quick edit" you can feed the change as an import from your webshop or as a
file with an EAN code column and a stock column, see
[Synchronise stock to your marketplaces](https://e-tailize.com/help/stock/synchronise-stock-to-your-marketplaces/).

### Related

- [Understand the stock source of truth](https://e-tailize.com/help/stock/understanding-source-of-truth/)
- [Adjust stock levels and set up stock forwarding](https://e-tailize.com/help/stock/adjust-stock-levels-and-the-stock-and-order-configuration/)

## Schedule stock sync from a CSV file
URL: https://e-tailize.com/help/stock/scheduled-stock-sync-from-a-csv-file/
Category: Stock
Last verified: 2026-09-07

Upload one file with EAN codes and stock counts, and let e-tailize update your stock on a schedule when no live source is connected.

### Before you start

The page "Upload csv file for scheduled stock synchronization", under "Settings" and "Csv
stock sync", is for one situation: your stock lives in a file, and not in a system that
e-tailize can read live. A connected webshop or warehouse system is the better source, and
then you do not need this page at all. [Understand the stock source of truth](https://e-tailize.com/help/stock/understanding-source-of-truth/)
helps you decide which of the two you are.

Not every account has the page. It sits behind its own permission, so if "Csv stock sync" is
missing under "Settings", ask us in the chat.

Prepare the file first. It is a CSV with a header row and two columns, "ean" and "stock":
the EAN code of the product, and the count you want that product to have as a whole number.

### Steps

1. Click "Settings" in the left sidebar and then "Csv stock sync". The page
   ["Upload csv file for scheduled stock synchronization"](https://app.e-tailize.eu/csv-stock-sync) opens.

   

2. Click "Select the csv file containing stock info" and pick your file. The picker takes a
   .csv file.
3. Click "Upload file". That button only appears once a file is selected.
4. Wait for the message "File successfully uploaded".

### What happens next

Your file is kept as the stock file of this project and it replaces the one you uploaded
before. There is only ever one, so the newest upload is the one that counts.

A background job reads that file on a daily schedule. It only picks the file up when it
changed since the last successful run, so an unchanged file is left alone.

Per row the job looks up the product by its EAN code. A product that is found and whose
count differs from the file gets the count from the file. That change then travels on to
your marketplaces along the switches on "Stock & order configuration", the same way any
other stock change does. See [Synchronise stock to your marketplaces](https://e-tailize.com/help/stock/synchronise-stock-to-your-marketplaces/).

> [!WARNING]
> The file drives the stock of every product it lists. A wrong column or an old export
> changes counts across your catalogue at the next run, so read the file over before you
> upload it.

### Common problems

**You get "Failed to upload file".** The upload did not go through, so the file we run on is
not the one you just picked. Check that you picked a .csv file and upload it again.

**A row changed nothing.** Either the EAN code is not on any product in this project, or the
count in the file is the count the product already had. A row we cannot place is skipped.

**A product built from other products keeps its own count.** Stock that is composed of child
products follows those children, so a row for the parent is not applied. Put your counts on
the children instead.

### FAQ

#### Is this the same as the CSV product import?

No. "Import products from csv file" brings product content into your PIM, once. This page
carries stock counts only, and it keeps running on its schedule after the upload. See
[Import products with a CSV file](https://e-tailize.com/help/import-products/import-products-with-a-csv-file/).

#### Which delimiter does the file need?

You do not have to pick one. The delimiter is detected automatically. What the file does
need is a first row with the column names in it.

#### Can I match on SKU instead of EAN?

No. Rows are matched on the EAN code of the product.

#### How do I stop the scheduled sync?

Ask us in the chat to take the file out, and the scheduled sync stops with it. Until then,
an upload that changes nothing keeps everything as it is.

### Related

- [Understand the stock source of truth](https://e-tailize.com/help/stock/understanding-source-of-truth/)
- [Synchronise stock to your marketplaces](https://e-tailize.com/help/stock/synchronise-stock-to-your-marketplaces/)
- [Adjust stock levels and set up stock forwarding](https://e-tailize.com/help/stock/adjust-stock-levels-and-the-stock-and-order-configuration/)

## Set up invoice forwarding for Mirakl marketplaces
URL: https://e-tailize.com/help/invoicing/set-up-invoice-forwarding-for-mirakl-marketplaces/
Category: Invoicing
Last verified: 2026-09-07

Fill in your invoice details, pick the products you invoice, and let e-tailize send the invoice to the marketplace.

### Before you start

Invoice forwarding creates the invoice for a marketplace order and sends it to the
marketplace, which then passes it on to the buyer. It exists only for marketplaces that run
on the Mirakl platform, so only those connections appear on the page. You set it up per
connection.

Click "Fulfillment" in the left sidebar and then "Invoice forwarding". The page is headed
"Mirakl order invoice forwarding".

### Steps

1. Click the tile of the marketplace connection you want to configure. The selected tile
   gets a tick, and everything below it belongs to that one connection.

   

2. Do you already have a configuration on another connection? Then the dialog "Copy
   configuration from below marketplace" opens. Pick a marketplace and click "Copy". That
   saves the whole configuration on this connection at once, so you can go straight to step
   11. Click "Cancel" to fill everything in yourself.
3. Click "Upload logo" and pick your logo. Without a logo the save stops with "Please upload
   logo".
4. Fill in the fields on the "Setup" tab: "Company name", "Company email", "Company phone",
   "VAT number", "Business registration number", "Street name", "Postal code", "City" and
   "Country". All of these are mandatory.
5. Type your own rate in "Default VAT(%)". The value that is prefilled there is a
   placeholder and does not count as an entry, so saving without typing a rate returns
   "Default VAT is required".
6. Fill in "Invoice series initial", the short code that goes in front of every invoice
   number. Two or three characters, often your company initials.
7. Check "Currency" and "Maximum invoice monthly limit". Both come prefilled.
8. Write your footer text in "Invoice notes". It appears at the bottom of the invoice.
9. Switch "Enable for marketplace" on at the top of the form. Until you do, nothing is sent.
10. Click "Save". Missing fields turn red with their own message under them.
11. Open the "Products" tab, click "Import products" and then "Import from PIM". Tick the
    products you want to invoice and click "Import".

### What happens next

From now on the invoices run by themselves. An order that is closed, so fulfilled with its
tracking updated to the marketplace, and placed within the last seven days is picked up, the
invoice is built and sent, and the marketplace forwards it to the buyer. The panel "Order
invoice summary for last 7 days" counts what was created, what was sent and how many errors
and warnings there were.

The "Setup" tab now shows "Invoice configuration" with your saved details and "Invoice
preview" with the invoice as it will look. "Edit configuration" reopens the form.

Every imported product carries your default rate as its "VAT value %". Select a row and
click "Edit VAT" to change it for those products only. VAT that comes with the order always
wins over both.

### Common problems

**The "Products" and "Invoices" tabs are greyed out.** They stay disabled until the setup is
saved.

**Nothing is sent to the marketplace.** Click "Edit configuration" on the "Setup" tab, switch
"Enable for marketplace" on and click "Save" again.

**A product gets no invoice.** It needs a valid EAN code in the PIM and it has to stand on
the "Products" tab. Each product needs its own EAN code.

### FAQ

#### Which marketplaces can I use invoice forwarding for?

Only the ones on the Mirakl platform. Your other connections do not appear on the page.

#### Where do I find a generated invoice?

On the "Invoices" tab. The PDF button in the "Invoice" column downloads it.

### Related

- [Fix common invoice forwarding problems](https://e-tailize.com/help/invoicing/invoice-forwarding-common-problems/)
- [Find and download your generated invoices](https://e-tailize.com/help/invoicing/find-and-download-your-generated-invoices/)
- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)

## Find and download your generated invoices
URL: https://e-tailize.com/help/invoicing/find-and-download-your-generated-invoices/
Category: Invoicing
Last verified: 2026-09-07

Open the "Invoices" tab of a Mirakl connection, filter on date or status, and open the PDF of an invoice e-tailize generated.

### Before you start

The "Invoices" tab collects every invoice that invoice forwarding generated for one Mirakl
marketplace connection, with the status of each one and its PDF. The tab stays greyed out
until the setup of that connection is saved, so start with
[Set up invoice forwarding for Mirakl marketplaces](https://e-tailize.com/help/invoicing/set-up-invoice-forwarding-for-mirakl-marketplaces/) if you have not done that
yet.

Invoices live per connection. You pick the marketplace tile first, then read its list.

### Steps

1. Click "Fulfillment" in the left sidebar and then "Invoice forwarding". The
   [page "Mirakl order invoice forwarding"](https://app.e-tailize.eu/sellerinvoice-config) opens.

   

2. Click the tile of the connection whose invoices you want. The selected tile gets a tick
   and everything below it belongs to that one connection.
3. Open the "Invoices" tab, next to "Setup" and "Products". It opens on the last seven days.
4. Set the period you need in "Invoice date". The picker offers "Today", "Past 7 days",
   "Past 14 days", "Past 30 days" and "Current month", and "Ok" confirms a range you pick by
   hand in the calendar.
5. Choose a stage in "Invoice status" when you want one part of the pipeline. The dropdown
   holds "All" and every status from "Order received" to "Sent to marketplace", plus
   "Errors" and "Warnings".
6. Type in "Start typing to filter products" to search the rows. It reads the order number,
   the order date, the EAN, the product, the name, the status and the invoice number at
   once.
7. Click "Refresh" to load the list again for the dates you set. "Clear filter" empties the
   filters.
8. Find your invoice by its row: "Order #", "Order date", "Ean", "Product", "Name",
   "Invoice #", "Invoice date" and "Status".
9. Click the PDF button in the "Invoice" column, at the right end of the row. The invoice
   downloads as a PDF named after the invoice number.

### What happens next

The PDF is the invoice as the marketplace received it. It carries the layout you see under
"Invoice preview" on the "Setup" tab: your company block with your logo, the "Invoice:"
block with "Invoice Number:", "Invoice Date:", "Order Number:" and "Order Date:", then
"Billing Address:" and "Shipping Address:", the product table with "Product Title", "Qty",
"Product Price" and "Total", the totals underneath, and your "Invoice notes" at the bottom.

The invoice number is your "Invoice series initial" followed by the order number. The info
icon next to a number in "Invoice #" opens a small summary of that invoice with "Order
items", "VAT amount", "Shipping amount" and "Total amount". "Close" shuts it again.

### Common problems

**The "Invoice" column is empty on a row.** The PDF button appears once the invoice has a
link of its own, so a row that is still moving through the statuses has nothing to click
yet. Click "Refresh" to load the list again.

**The tab is greyed out.** "Products" and "Invoices" stay disabled until the setup of that
connection is saved.

**The list says "No history to display".** Nothing was invoiced in the range you selected.
Widen "Invoice date" and click "Refresh".

**A status stands in red or orange.** Red is an error, orange a warning. The info icon next
to the status opens the text behind it, headed "Error:" or "Warning:", with a "Close"
button. More in [Fix common invoice forwarding problems](https://e-tailize.com/help/invoicing/invoice-forwarding-common-problems/).

### FAQ

#### Which period does the "Invoices" tab open on?

The last seven days. That is also the window the panel "Order invoice summary for last 7
days" counts, at the top right of the page. Pick another range in "Invoice date" and click
"Refresh".

#### What does "Sent to marketplace" mean?

The invoice reached the marketplace, which forwards it to the buyer. It is the last stage of
the pipeline and it stands in green.

#### An order I fulfilled is not on the list at all.

Then no invoice was generated for it. Walk the conditions in
[Fix common invoice forwarding problems](https://e-tailize.com/help/invoicing/invoice-forwarding-common-problems/): the order closed, placed within the last
seven days, its EAN on the "Products" tab, and "Enable for marketplace" switched on.

### Related

- [Set up invoice forwarding for Mirakl marketplaces](https://e-tailize.com/help/invoicing/set-up-invoice-forwarding-for-mirakl-marketplaces/)
- [Fix common invoice forwarding problems](https://e-tailize.com/help/invoicing/invoice-forwarding-common-problems/)

## Fix common invoice forwarding problems
URL: https://e-tailize.com/help/invoicing/invoice-forwarding-common-problems/
Category: Invoicing
Last verified: 2026-09-07

Why an order got no invoice, why Save asks for a default VAT rate, and what the statuses on the Invoices tab mean.

### Before you start

This article walks through the common problems with invoice forwarding on the page
"Mirakl order invoice forwarding", under "Fulfillment" in the left sidebar: an order with
no invoice, a wrong VAT rate or currency, and tabs that stay greyed out. Setting it up in
the first place is [Set up invoice forwarding for Mirakl marketplaces](https://e-tailize.com/help/invoicing/set-up-invoice-forwarding-for-mirakl-marketplaces/).

### Common problems

#### An order got no invoice

Walk the four conditions in order. The order has to be closed, which means fully fulfilled
with its tracking updated to the marketplace. It has to have been placed within the last
seven days. The product's EAN code has to stand on your "Products" tab, and every product
needs its own EAN code in the PIM. And "Enable for marketplace" has to be on for the invoice
to leave.

Cancelled orders, cancelled order lines and lines with a quantity of zero are never
invoiced.

#### Save returns "Default VAT is required"

The value that is prefilled in "Default VAT(%)" is a placeholder and does not count as an
entry. Type your own rate into the field and save again. After the setup you can
still set a different rate per product with "Edit VAT".

#### The "Products" and "Invoices" tabs stay greyed out

They unlock once the setup is completed and saved. Fill in every field on the "Setup" tab,
click "Save", and they open.

#### The VAT on an invoice is not the rate you set

VAT that comes with the order always wins. e-tailize only calculates VAT itself, with your
"Default VAT(%)" or the rate you set per product, when the order carries no VAT details at
all.

#### The currency on an invoice is not the one you set

Just like VAT, the currency specified in the order is used. Only when the order has none does
the value in the "Currency" dropdown apply.

#### An invoice shows "Errors" or "Warnings"

The "Invoices" tab shows a status per invoice. A healthy invoice travels from "Order
received" to "Sent to marketplace", which is the finished state. Filter on "Errors" or
"Warnings" in "Invoice status" to see the ones that need attention, open the info icon next
to the status for the message behind it, and ask our support team if that message does not
tell you what to fix.

#### The marketplace tile you need is not on the page

Only Mirakl connections appear. A marketplace that does not run on Mirakl is not part of
this feature, so there is nothing to set up for it.

### FAQ

#### Who sends the invoice to my customer?

e-tailize sends it to the marketplace, and the marketplace forwards it to the buyer. You
never mail an invoice yourself.

#### Where do I see whether invoice forwarding is running?

In the panel "Order invoice summary for last 7 days", top right of the page. It counts the
invoices created, the invoices sent to the marketplace, the errors and the warnings.

#### How do I stop invoicing one product?

Select it on the "Products" tab and click "Remove", then confirm. The product stays in your
PIM and only leaves the invoicing selection.

### Related

- [Set up invoice forwarding for Mirakl marketplaces](https://e-tailize.com/help/invoicing/set-up-invoice-forwarding-for-mirakl-marketplaces/)
- [Find and download your generated invoices](https://e-tailize.com/help/invoicing/find-and-download-your-generated-invoices/)
- [Invalid EAN: what e-tailize checks and how to fix it](https://e-tailize.com/help/troubleshooting/invalid-ean-what-e-tailize-checks-and-how-to-fix-it/)

## Change your company details
URL: https://e-tailize.com/help/account-and-team/company-details-and-general-information/
Category: Account and team
Last verified: 2026-09-07

Update the business details of your account, find your Account ID and see which modules your account uses.

### Before you start

The "General information" page under "Settings" holds the details of your organisation,
not your own. Your name, your phone number and the address you log in with live in your
personal profile, see [Secure your account: MFA and your password](https://e-tailize.com/help/account-and-team/security-mfa-and-your-password/).

Click "Settings" in the left sidebar and then "General information". The page opens with the
heading "Account management".

### Steps

1. Change what you need in the form: "Business name", "Address", "Email address",
   "Postcode", "Phone number", "City", "Country" and "Language preferences".
2. Click "Update changes". Your business details are saved.

### What happens next

Under the form stands "Account ID" with your account's identifier. Quote it whenever you
write to our support team: it points them to your account.

Three cards below that show the e-tailize modules on your account: "Channelize", "Analyze"
and "Advertize".

At the bottom of the block sits "Manage account". That button takes you to the billing
environment, where your invoices, your subscription and your payment method live. See
[See and check your invoices](https://e-tailize.com/help/billing/see-and-check-your-invoices/).

Next to the form your company logo is shown. "Logo" is the text that stands there when no
logo is set.

The link "Terms of service" opens our terms of service. "Privacy statement" and "Data
processing agreement" both open our privacy statement.

### Common problems

**You cannot change the e-mail address you log in with.** That one is read only in your
personal profile. The "Email address" here is your organisation's contact address, and that
one you edit yourself. Ask our support team to change the login address.

### FAQ

#### What is the Account ID for?

It identifies your account with our support team. Mention it in your first message and they
can look you up.

#### Is this the same as the "General" tab on the dashboard?

No. That tab shows imports and exports, your connections and your pinned products. This page
is your account.

### Related

- [Secure your account: MFA and your password](https://e-tailize.com/help/account-and-team/security-mfa-and-your-password/)
- [Add users and manage their roles](https://e-tailize.com/help/account-and-team/users-and-roles/)
- [See and check your invoices](https://e-tailize.com/help/billing/see-and-check-your-invoices/)

## Secure your account: MFA and your password
URL: https://e-tailize.com/help/account-and-team/security-mfa-and-your-password/
Category: Account and team
Last verified: 2026-09-07

Change your password from inside the app, switch multi factor authentication on, and know the password rules.

### Before you start

Your password and multi factor authentication sit on one page. Click "Settings" in the left
sidebar and then "General information". The page opens with the heading "Account
management", and further down sit the blocks "Notification settings", "Profile" and
"Security".

For multi factor authentication you need an authenticator app on your phone.

Your new password has to meet the same rules as at registration:

- at least 12 characters
- at least one number
- at least one uppercase letter
- at least one lowercase letter
- at least one character that is not a letter or a number

You do not need the forgotten password flow while you are logged in. The block "Security"
changes your password directly.

### Steps

1. Tick "Enable multi factor authentication" in the block "Notification settings". It is off
   until you do, and it sits next to "Enable notifications".
2. Scan the QR code in the dialog "Enable multi factor authentication" with your
   authenticator app.
3. Type the code from that app in "Pass code".
4. Click "Verify". You get "Multi factor authentication enabled successfully".
5. Type the password you want from now on in "New password", in the block "Security".
6. Type the same password again in "Confirm password".
7. Type the password you use today in "Current password". That is the confirmation that it
   is really you.
8. Click "Change password". The button stays disabled until all three boxes are filled in,
   the new password meets the rules above and the confirmation matches it.

### What happens next

The password change ends your session right away: you see "Password Changed!" and you are
logged out. Log back in with your new password.

Multi factor authentication adds a second verification step to your login, on top of the
e-mail address and password. That is worth switching on especially when several colleagues
share the account.

### Common problems

**"Invalid pass code."** The code you typed was not accepted, so multi factor authentication
stays off. The dialog closes on its own, so tick "Enable multi factor authentication" again
and type a fresh code from your authenticator app.

**"Password should have a minimum length of 12 characters".** The form names every rule you
missed at the same time. The other messages read the same way, for example "Password must
contain at least one numeric value" and "Password must contain at least one upper case
letter".

**No current password at hand.** Log out and use "Reset your password" on the login page
instead.

**You want another login address.** You cannot change "Email" in the block "Profile"
yourself. Ask our support team to change it.

### FAQ

#### Is there single sign on or a social login?

No. The platform works with an e-mail address and a password, and multi factor
authentication comes on top of that.

#### Does MFA apply to my colleagues too?

The checkbox "Enable multi factor authentication" switches multi factor authentication on
for your account. Every member changes their own password in the block "Security" on their
own "General information" page.

### Related

- [Reset your password and secure your account](https://e-tailize.com/help/getting-started/reset-your-password-and-secure-your-account/)
- [Change your company details](https://e-tailize.com/help/account-and-team/company-details-and-general-information/)
- [Add users and manage their roles](https://e-tailize.com/help/account-and-team/users-and-roles/)

## Add users and manage their roles
URL: https://e-tailize.com/help/account-and-team/users-and-roles/
Category: Account and team
Last verified: 2026-09-07

Invite a colleague to your e-tailize account, decide who is an admin, and remove access when someone leaves.

### Before you start

You need admin rights yourself. An admin may manage the account: the settings, the team and
the connections. A colleague who only works in the platform does not need them, so give them
out sparingly.

Everyone who has access stands in "Team management", the last block of "General information"
under "Settings".

### Steps

1. Click "Settings" in the left sidebar and then "General information".
2. Scroll to "Team management". The table shows "Team member", "E-mail address" and "Admin"
   per person.
3. Fill in "Full name" and "E-mail address" in the bottom row of the table.
4. Turn on "Admin" in that same row if this colleague should be able to manage the account.
5. Click "Send invite". The invitation goes to that address, and after your colleague
   accepts it they stand in the list.
6. Click "Resend" on a row that still says "Pending" to send the invitation once more. A row
   keeps "Resend" until the invitation is accepted.
7. Click "Reset" on the row of a member who accepted, to send that member a password reset,
   for example when they are locked out.
8. Click "Delete" on a row to take that member's access away.

### What happens next

The person you invited gets an e-mail with the invitation. Nothing changes on your side
until they accept it, and only then do they appear as a team member. Until then their row
carries the status "Pending".

**What your colleague sees.** The link in the invitation opens the page "Accept invite".
There is one field, "Password", and one button, "Accept". After that e-tailize sends them to
the login page, where they sign in with the address you invited. Their name comes from the
"Full name" you typed, and their role follows your choice: "Administrator" when "Admin" was
on, "Basic" when it was off.

The roles themselves stand on the "Roles" page, headed "Roles" with "Manage Roles." under
it. It holds two roles, "Administrator" and "Basic".

### Common problems

**A colleague never got the invitation.** Check the address in the row and let them look in
their spam. Click "Resend" to send it again, or delete the row and invite again if the
address was wrong.

**The invitation link no longer works.** An invitation does not stay valid forever. The page
then says "Invitation has expired.", and a broken or incomplete link gives "Invalid
invitation.". "Resend" on the row hands your colleague a fresh link.

**e-tailize refuses the address.** The message names the reason: the address is already a
member of your business, it is already registered with another business, or it already has
an invitation waiting. Use another address, or resend the invitation that is already open.

**Someone left the company.** Delete their row straight away. That removes their access to
your account and nothing else.

### FAQ

#### What does "Admin" do?

It gives that member the right to manage the account: settings, team members and
connections. On the "Roles" page that is the role "Administrator". Without it your colleague
gets "Basic".

#### Is this the same as giving an agency access?

No. An agency gets a delegation instead, see
[Give an agency access to your account](https://e-tailize.com/help/account-and-team/give-an-agency-access/).

#### Can I change a colleague's e-mail address?

Not on their row. Delete the member and invite the new address.

### Related

- [Give an agency access to your account](https://e-tailize.com/help/account-and-team/give-an-agency-access/)
- [Secure your account: MFA and your password](https://e-tailize.com/help/account-and-team/security-mfa-and-your-password/)
- [Change your company details](https://e-tailize.com/help/account-and-team/company-details-and-general-information/)
- [Reset your password and secure your account](https://e-tailize.com/help/getting-started/reset-your-password-and-secure-your-account/)

## Give an agency access to your account
URL: https://e-tailize.com/help/account-and-team/give-an-agency-access/
Category: Account and team
Last verified: 2026-09-07

Invite a marketing or fulfilment agency to your account with a delegation, and follow its status in the table.

### Before you start

An agency does not become a team member. It gets a delegation, which is its own kind of
access and stands in its own place. That keeps your team list about your own colleagues, see
[Add users and manage their roles](https://e-tailize.com/help/account-and-team/users-and-roles/).

The page is headed "Delegations management" and its table is headed "All delegations". Ask
the agency for its "Agency Id" before you start: you need it together with the address they
work from, and both have to belong to the same agency account.

### Steps

1. Open the ["Delegations management"](https://app.e-tailize.eu/account/delegations) page. It also opens from
   [the shorter delegations address](https://app.e-tailize.eu/delegations), with the same table on it.

   

2. Find the invite row under "All delegations". It reads "Invite marketing agency".

   

3. Fill in the agency's e-mail address in the address box on that row.
4. Fill in the "Agency Id" the agency gave you in the box next to it.
5. Click "Send delegation".
6. Read the "Status" column on the agency's row to follow where the invitation stands.

### What happens next

The agency appears in the table with its name, its e-mail address, its "Agency Id" and its
"Status". The row starts on "Pending" and turns "Active" once the agency accepts.

The buttons on a row follow that status. On a "Pending" row you get "Resend". On an "Active"
row you get "Pause", and on a paused one "Resume". "Delete" takes the row out of the table.

The delegation stands on its own, so it does not touch your team members and it does not
change anyone's admin rights.

#### If you are the agency

The invitation does not reach you by e-mail. It appears on your own
["Delegations management"](https://app.e-tailize.eu/delegations) page, so you open that page yourself and the
company that invites you tells you it sent one. That company sits there on a "Pending" row
with two buttons: "Accept" and "Revoke". Both ask you to confirm first, and "Accept" turns
the row "Active".

> [!WARNING]
> "Revoke" cannot be taken back. After it, the company that invited you gets "You have been
> blocked from delegating management to this marketing agency" when it tries to invite you
> again.

### Common problems

**The pair is not accepted.** Sending gives "marketing agency could not be found with the
specified account id and email address" when the e-mail address and the "Agency Id" do not
sit on the same agency account. Check both with the agency and send again.

**The agency is already in the table.** Sending a second time gives "There is already an
active delegation to this marketing agency". Work on the row that is there.

### FAQ

#### Do I have to make the agency an admin?

No. A delegation is separate from the "Admin" tick box in "Team management", so you invite
the agency here and leave your team list alone.

#### Can I invite more than one agency?

Yes. Every delegation is its own row in "All delegations", with its own status.

#### Where does an agency find its "Agency Id"?

On its own ["Account management"](https://app.e-tailize.eu/account) page, next to the business details, where the
app writes it after "Account ID". Only the agency can read it there, so ask them for it.

### Related

- [Add users and manage their roles](https://e-tailize.com/help/account-and-team/users-and-roles/)
- [Change your company details](https://e-tailize.com/help/account-and-team/company-details-and-general-information/)
- [Secure your account: MFA and your password](https://e-tailize.com/help/account-and-team/security-mfa-and-your-password/)

## Request Open API access and generate a key
URL: https://e-tailize.com/help/account-and-team/open-api-access-and-keys/
Category: Account and team
Last verified: 2026-09-07

Request access to the e-tailize Open API, generate your key and secret, and keep the pair working with validate and revoke.

### Before you start

The Open API is version 1. Its base URL is `https://app.e-tailize.eu/public/api/v1`, it
speaks JSON only, and the endpoint list with every request and response shape sits in
Swagger at `https://app.e-tailize.eu/swagger/index.html`.

Access has two layers. Your client, the company or integration that calls us, is approved
once by e-tailize and identifies itself with the `X-Api-ClientId` header on the Auth
endpoints. A key pair belongs to a user of an e-tailize account, and the Connections and
Products endpoints read it from the `X-Api-Key` and `X-Api-Secret` headers, both of them
required.

You create an Open API key with API calls, so you need a tool that can send HTTP requests
and a safe place to keep a secret.

### Steps

1. Send `POST /Auth/request-access` without a credential header, with your company name,
   contact e-mail address, partner name and the reason for the request. The response carries
   your client id and the status `Pending`.
2. Store that client id and send it as the `X-Api-ClientId` header on every other Auth call.
3. Wait for e-tailize to approve your client. Approving a client is a step on our side and
   we let you know.

   > [!NOTE]
   > `GET /Auth/request-access` with that header only answers once your client is approved,
   > so it confirms the approval and returns your client details. It is not a way to watch a
   > request that is still `Pending`.

4. Send `POST /Auth/generate` with the details of the user the key belongs to. The response
   carries the key, the secret and the expiry date of the key.
5. Copy the secret into your own secret store before you close the response.

   > [!WARNING]
   > The secret comes back once, in the answer to generate. Nothing hands it to you a second
   > time, so a lost secret means revoking the key and generating a new pair.

6. Check the pair with `POST /Auth/validate/{apiKey}`: the key goes in the path, the secret
   in the body and not in a header.
7. Send `X-Api-Key` and `X-Api-Secret` on every Connections and Products call, together with
   `Accept: */*`.

### What happens next

The pair carries the account and the project of the user it was generated for, so your calls
read and write the data that user sees in the app.

`POST /Auth/generate` hands back the key you already have, without a
secret in the body, so rotating means revoking first and generating second:
`POST /Auth/revoke/{apiKey}` throws the pair away, `POST /Auth/generate` hands you a new one.
Keep the expiry date from the generate answer and rotate before it passes.

Building for a customer of ours? `POST /Auth/generate/by-project-and-tenant` pins the key to
one project of one customer account instead of your own.

### Common problems

A 400 where you expected 401. A credential header that is missing or malformed answers 400,
so check that both `X-Api-Key` and `X-Api-Secret` are on the request.

A 401 means the headers arrived in the right shape but were not accepted: the client is not
approved, the key or the secret is wrong, the key expired, or the owner of the key is not
approved.

A 406 instead of a readable error. Errors come back as `application/problem+json`, so a
client that asks for `Accept: application/json` never sees the real message. Send
`Accept: */*` instead.

`POST /Auth/validate/{apiKey}` answering 400 with "Invalid or unapproved api key and secret"
covers four cases at once: unknown key, wrong secret, expired key, or a user who is not
approved.

An access request refused on the e-mail address. One contact address belongs to one client,
and a request that was approved or rejected cannot be sent in again.

### FAQ

#### Where do I find my key in the app?

You manage Open API keys with API calls, not in a screen: a key exists in the answer to
`POST /Auth/generate` and in the store you put it in. Users and their roles are a different
subject, see [Add users and manage their roles](https://e-tailize.com/help/account-and-team/users-and-roles/).

#### Can one user hold two keys at the same time?

No. A user holds one active key at a time, so `POST /Auth/generate` refuses a second active
key and answers 200 with the key you already have, without a secret in the body. That is why
rotating is `POST /Auth/revoke/{apiKey}` first and generate second.

#### What does an error body look like?

Every error carries the same three fields: `title`, `status` and `errors`. `errors` holds
the field names that went wrong, in camelCase, or the key `general` when the problem is not
about one field. There is no `detail`, `instance` or `traceId` to read.

### Related

- [Open API endpoints and limits](https://e-tailize.com/help/account-and-team/open-api-endpoints-and-limits/)
- [Add users and manage their roles](https://e-tailize.com/help/account-and-team/users-and-roles/)
- [Edit, resave or delete a connection](https://e-tailize.com/help/connections/edit-resave-or-delete-a-connection/)

## Check Open API endpoints and rate limits
URL: https://e-tailize.com/help/account-and-team/open-api-endpoints-and-limits/
Category: Account and team
Last verified: 2026-09-07

What the Open API offers in its three areas, which headers every call needs, and how the rate limit per route behaves.

### Before you start

You need Open API access before any call works: a client that e-tailize approved, and the
key and secret that belong to it.

Version 1 of the API sits under `https://app.e-tailize.eu/public/api/v1` and holds 17
endpoints in three areas: Auth, Connections and Products. The full list, with the fields of
every call, is on the Swagger page at `https://app.e-tailize.eu/swagger/index.html`.

The API speaks JSON only, and it hands you an error as `application/problem+json`.

### Steps

1. Pick the area your call belongs to. Auth requests access and generates, validates and
   revokes a key. Connections holds the catalogue of what you can connect, your connections,
   orders, shipments and forwarding targets. Products holds your products and their stock.
2. Set the credential headers of that area: `X-Api-ClientId` on Auth, and `X-Api-Key` plus
   `X-Api-Secret` on Connections and Products, where both are required. The first access
   request is the exception, it carries no header at all.
3. Send `Accept: */*` on every call. A client that accepts `application/json` only gets a
   406 back instead of the error it needs to read.
4. Call `GET /Connections/definitions` before you create a connection. It returns the fields
   each marketplace asks for, and the names in `connectionFields` are case sensitive, so
   copy them exactly.
5. Match your own SKUs to the e-tailize product ids with `GET /Products`. It answers with a
   page object, so you page through the result.
6. Update one stock level with `PUT /Products/{id}/stock` and a body that carries the new
   stock, for example 25 pieces. Read `succeeded` in the response, because `data` is always
   false, on a successful call too.
7. Keep every route inside its own budget: Auth and Connections 10 requests per 60 seconds,
   `GET /Products` 30 per 60 seconds, `PUT /Products/{id}/stock` 25 per 10 seconds. The count
   runs per route, per IP address and per key, and it does not drain gradually: each call
   restarts the clock of that period. The `Retry-After` header says how long that period
   still has to run.
8. Wait out the whole period when a call answers 429 with the title "Too many requests." and,
   under `errors.general`, the message "Rate limit exceeded. Try again in 60 seconds.", where
   the number matches the period of that route. Wait the seconds the `Retry-After` header
   names, a plain number of seconds and the only header the limiter adds. Trying again
   earlier only restarts the clock.

### What happens next

What you send in is normal platform data. A connection you post shows up on the
["API connections" page](https://app.e-tailize.eu/account/apiconnections) like any other one, and a stock update
follows the forwarding rules of that connection, the rules you read back with
`GET /Connections/mutation-propagation-targets`.

Those rules decide the direction: stock goes from you to the marketplace, orders come from
the marketplace to you, and track and trace goes out per connection, or per despatch with
`POST /Connections/{id}/shipment`.

### Common problems

A call that leaves out the key header answers 400, not 401. The title is "One or more
validation errors occurred." and `errors.general` says what is wrong: "X-Api-Key header is
missing." for a missing key, "X-Api-Secret header is missing." for a blank secret, and
"Invalid X-Api-Key header value." for a key that is not a GUID. The message always sits under
`errors.general`, never in a `detail` field.

A 401 means the header is there and well formed, but not accepted: the client is not approved
yet, the key or the secret is wrong, or the key expired.

A connection id that is not yours answers 404, the same as an id that does not exist, so the
answer never confirms which ids exist.

A `POST /Connections` that fails validation, a duplicate connection name for example, can
come back as a 500. Read the message in that body, it names the real cause.

### FAQ

#### Where do I find every endpoint and its fields?

On the Swagger page at `https://app.e-tailize.eu/swagger/index.html`, with the parameters
and the responses of all 17 endpoints. Check a real response before you rely on the shape of
an error body, so your client follows the live behaviour.

#### Can I have two API keys at the same time?

No. Generating refuses a second active key for the same user. Rotating means revoking the
key you have first, and generating a new one after that.

#### Is an order id unique?

Only inside one marketplace. Two marketplaces can hand you the same order id, so key your
own records on the connection definition together with the order id, never on the id alone.

### Related

- [Open API access and keys](https://e-tailize.com/help/account-and-team/open-api-access-and-keys/)
- [Forward orders and keep track and trace flowing](https://e-tailize.com/help/orders-and-fulfilment/forward-orders-and-keep-track-and-trace-flowing/)
- [Synchronise stock to your marketplaces](https://e-tailize.com/help/stock/synchronise-stock-to-your-marketplaces/)
- [Edit, resave or delete a connection](https://e-tailize.com/help/connections/edit-resave-or-delete-a-connection/)

## See and check your invoices
URL: https://e-tailize.com/help/billing/see-and-check-your-invoices/
Category: Billing and subscription
Last verified: 2026-09-07

Open the customer portal from your account page, read your billing history there and download an invoice.

### Before you start

Your invoices do not live inside the e-tailize software. The invoicing and the administration
run in a separate system, the customer portal, and you reach it from your account page.

These are the invoices of your own e-tailize subscription. The invoices you send to a
marketplace buyer are something else, see
[Set up invoice forwarding for Mirakl marketplaces](https://e-tailize.com/help/invoicing/set-up-invoice-forwarding-for-mirakl-marketplaces/).

### Steps

1. Log in to e-tailize with your usual details.
2. Click "Settings" in the left sidebar and then "General information".
3. Click "Manage account" at the top right of the "Account management" block. You are taken
   to the customer portal.
4. Select "Billing history" in the portal. It shows your subscription details and any
   prorated charges.
5. Find the invoice you need and click "Download" to save a copy.

### What happens next

Download an invoice whenever you need a copy for your own records, and open your billing
history when you want to see what has been charged. Keep your account details current so
the next invoice is addressed correctly.

The same portal holds your subscription and your payment method, so you land here again for
[Change your payment details](https://e-tailize.com/help/billing/change-your-payment-details/).

### Common problems

**"Manage account" does not open anything.** You see "Access Denied" with "You do not have
access to manage payments." when no portal link can be made for the e-mail address you log
in with. The dialog asks you to contact the administrator, so ask an administrator on your
account to open the portal for you.

**You cannot find an invoice.** Look under "Billing history" rather than in e-tailize
itself: nothing about invoicing is kept in the software.

### FAQ

#### Why is the invoicing a separate system?

Because the administration runs outside the e-tailize software. That is why the button hands
you over to the portal instead of showing your invoices in the app.

#### Can a colleague see the invoices too?

They reach the portal the same way, through "Manage account" on the account page, so they
need access to your e-tailize account first, see
[Add users and manage their roles](https://e-tailize.com/help/account-and-team/users-and-roles/).

#### I have a question about an amount

Then take the invoice number with you, see [Ask a question about a payment](https://e-tailize.com/help/billing/questions-about-a-payment/).

### Related

- [Change your payment details](https://e-tailize.com/help/billing/change-your-payment-details/)
- [Ask a question about a payment](https://e-tailize.com/help/billing/questions-about-a-payment/)
- [Change or cancel your subscription](https://e-tailize.com/help/billing/change-or-cancel-your-subscription/)
- [Cancel, failed payment and the one euro verification](https://e-tailize.com/help/billing/cancel-failed-payment-and-the-eur-1-verification/)

## Change your payment details
URL: https://e-tailize.com/help/billing/change-your-payment-details/
Category: Billing and subscription
Last verified: 2026-09-07

Add or replace the payment details of your e-tailize subscription, on the payment details page or in the portal.

### Before you start

The page "Payment details" in e-tailize shows what is on file for your account, and it
takes a Visa or Mastercard credit card only. The customer portal, which you open with
"Manage account", is where your subscription, your invoices and your payment method live
together, and other payment methods run through it.

Have your card details to hand before you start, so you fill the form in one go.

### Steps

1. Open the page [Payment details](https://app.e-tailize.eu/account/payments) in e-tailize. This page is not in
   the menu, so use this link or bookmark the page. It lists the payment details on your
   account, and nothing when there are none yet.

   

2. Click "Add payment details".
3. Fill in "Credit card number", "Name on credit card", "MM", "YY" and "CVC", then click
   "Update payment".
4. Check that the new entry stands on the "Payment details" page.
5. If another card was already on file, click "Make primary" on the new card.
6. Click "Settings" and then "General information" if you would rather use another payment
   method, or change it in the portal.
7. Click "Manage account" in the "Account management" block. The portal opens with you
   already signed in.
8. Change your payment method there. The portal is also where your invoices and your
   subscription stand.

### What happens next

The card marked "Primary" is the one on your account. Everything that was already invoiced
keeps the method it was charged with.

You may see a charge of one euro from us on your card after you add it. That is the card
verification, not an invoice.

Check your invoices afterwards to see that the change came through, see
[See and check your invoices](https://e-tailize.com/help/billing/see-and-check-your-invoices/).

### Common problems

**"Payment details" is empty.** Then nothing is on file yet. "Add payment details" is the
button that starts it.

**You see a charge of one euro.** That is the card verification we run when a payment
method is added or validated, not an invoice.

**Your details are refused.** The form refuses a number that is not a Visa or Mastercard
("Enter only Visa and Mastercard numbers"), an expiry date in the past ("Invalid year &
month") and a card that is already on the account ("Card number is already added"). In
all three cases the form needs different details, so use another card or correct the
expiry date before you try again.

**You want the invoices to go to a different address.** That is not on this page. Our
support team changes the invoice address for you.

### FAQ

#### Where do I see what is on file now?

On the page "Payment details". Everything registered for your account stands there.

#### Does changing this change my subscription?

No. Your subscription stays as it is, only the way you pay changes. See
[Change or cancel your subscription](https://e-tailize.com/help/billing/change-or-cancel-your-subscription/).

### Related

- [See and check your invoices](https://e-tailize.com/help/billing/see-and-check-your-invoices/)
- [Ask a question about a payment](https://e-tailize.com/help/billing/questions-about-a-payment/)
- [Change or cancel your subscription](https://e-tailize.com/help/billing/change-or-cancel-your-subscription/)
- [Cancel, failed payment and the one euro verification](https://e-tailize.com/help/billing/cancel-failed-payment-and-the-eur-1-verification/)

## Ask a question about a payment
URL: https://e-tailize.com/help/billing/questions-about-a-payment/
Category: Billing and subscription
Last verified: 2026-09-07

Where to ask a question about a payment or an invoice, and what to send along so we can answer it without extra questions.

### Before you start

Ask e-tailize your payment or invoice question through the chat button at the bottom right
of the screen, or by e-mail to our support team. Have your question ready, and look up one
specific invoice first in the customer portal, which you open with "Manage account" on your
account page, see [See and check your invoices](https://e-tailize.com/help/billing/see-and-check-your-invoices/).

### Common problems

**You have a specific question about a payment.** Click the chat button at the bottom right
of the screen. We are happy to help there.

**You would rather write.** Send our support team an e-mail with your question. The invoice
number helps if your question is about one specific invoice.

**Your question is about the payment method.** Changing what you pay with is something you
do yourself, see [Change your payment details](https://e-tailize.com/help/billing/change-your-payment-details/).

### FAQ

#### What do you need from me?

Your question in one or two lines, plus your name and e-mail if we do not have them yet. Is
it about one specific invoice? Then the invoice number helps.

#### Where do I find the invoice number?

On the invoice itself, in the customer portal under "Billing history".

### Related

- [See and check your invoices](https://e-tailize.com/help/billing/see-and-check-your-invoices/)
- [Change your payment details](https://e-tailize.com/help/billing/change-your-payment-details/)
- [Change or cancel your subscription](https://e-tailize.com/help/billing/change-or-cancel-your-subscription/)
- [Cancel, failed payment and the one euro verification](https://e-tailize.com/help/billing/cancel-failed-payment-and-the-eur-1-verification/)

## Change or cancel your subscription
URL: https://e-tailize.com/help/billing/change-or-cancel-your-subscription/
Category: Billing and subscription
Last verified: 2026-09-07

How your package and revenue band set your price, and where a change or a cancellation of your subscription is arranged.

### Before you start

Your price follows your package and revenue band, not the number of marketplace connections.
What is running now stands on your invoices in the customer portal, which you
open with "Manage account" on your account page, see
[See and check your invoices](https://e-tailize.com/help/billing/see-and-check-your-invoices/).

### Common problems

**You want to change your subscription or your payment method.** You do that in the customer
portal, which you open with "Manage account" on your account page.

**You want to add a marketplace connection.** You add that one yourself: open
[the connections page](https://app.e-tailize.eu/account/apiconnections) and use "New connection". An extra
connection does not change your price by itself: your package and revenue band set it, as
your quote says.

**You want to drop a connection, or stop altogether.** That is arranged by our support team.
Use the chat in the app or write to them, and name the connection it is about.

**You are not sure what is running.** Read your billing history in the portal first, then
you name the right connection in one go.

### FAQ

#### What does support need from me?

The name of the connection your request is about, and what you want to change.

#### When does a cancellation take effect?

When it stops follows your signed agreement, and support confirms the end date to you.

### Related

- [Cancel, failed payment and the one euro verification](https://e-tailize.com/help/billing/cancel-failed-payment-and-the-eur-1-verification/)
- [See and check your invoices](https://e-tailize.com/help/billing/see-and-check-your-invoices/)
- [Change your payment details](https://e-tailize.com/help/billing/change-your-payment-details/)
- [Ask a question about a payment](https://e-tailize.com/help/billing/questions-about-a-payment/)
- [See which Toolkit band you pay](https://e-tailize.com/help/billing/see-which-toolkit-band-you-pay/)
- [See how your Expansion fee is set](https://e-tailize.com/help/billing/see-how-your-expansion-fee-is-set/)

## Cancel, failed payment and the one euro verification
URL: https://e-tailize.com/help/billing/cancel-failed-payment-and-the-eur-1-verification/
Category: Billing and subscription
Last verified: 2026-09-07

What to do when you want to cancel, when a payment fails, and when a charge of one euro from us shows up on your card.

### Before you start

Paying for e-tailize runs outside the software, in the customer portal. You open it with
"Manage account" on your account page, and your invoices stand there under "Billing
history", see [See and check your invoices](https://e-tailize.com/help/billing/see-and-check-your-invoices/).

There is no cancel button in e-tailize. A cancellation is arranged by our support team, and
a colleague confirms the end date to you. Have your invoice number to hand when your
question is about one invoice.

### What happens next

A change to your subscription or your invoices is made by a person, so nothing moves the
moment you send your message. You get an answer with what we found and, for a cancellation,
the end date that follows your agreement. Until that confirmation your subscription runs on.

### Common problems

**You want to stop your subscription, or drop one marketplace.** Ask our support team in the
chat in the app or in writing, and say what you want to stop: everything, or one marketplace
connection. The notice period and the date it ends follow your signed agreement, so a
colleague reads that agreement and confirms the end date with you.

**You got a mail that a payment failed, but you already paid.** A failed payment mail and
your payment can cross each other. Look the invoice up in the portal under "Billing history"
first. Does it still not match what your own bank shows? Then send us the invoice number and
what you see, and we check it against our administration.

**Your card was refused or your limit was reached.** Fix that on the card side first, or put
another card on your account, see [Change your payment details](https://e-tailize.com/help/billing/change-your-payment-details/). Tell us once
your card is ready, then a colleague picks the payment up with you.

**Your payment link has expired.** Ask our support team for a new one and name the invoice
it belongs to. An expired link does not start working again, so keep the old one out of it.

**You paid by bank transfer and want it confirmed.** A transfer lands on the bank side, so
it is matched by hand. Send the amount, the date and the invoice number, and we confirm it
once we find it.

**You see two charges in one period.** Every charge on your account stands under "Billing
history", so check that first. Does it still not add up? Send us both and we go through them
with you.

**You see a charge of one euro.** That is the card verification we run when a payment method
is added or validated, not an invoice.

### FAQ

#### Is there a cancel button in the app?

No. You cannot cancel your subscription yourself in e-tailize. You ask our support team, and
a colleague confirms the end date to you.

#### When does a cancellation take effect?

On the date your signed agreement gives. That is why support confirms the end date instead
of the app. Ask us to check it when you are not sure what your agreement says.

#### Can I start a new payment attempt myself?

You can put a working card on your account yourself, see
[Change your payment details](https://e-tailize.com/help/billing/change-your-payment-details/). Starting the payment again, or sending a fresh
payment link, is done by our support team.

#### What is the charge of one euro for?

It is the check we run on a card when it is added or validated. It is a verification, not an
invoice for your subscription.

### Related

- [Change or cancel your subscription](https://e-tailize.com/help/billing/change-or-cancel-your-subscription/)
- [Change your payment details](https://e-tailize.com/help/billing/change-your-payment-details/)
- [See and check your invoices](https://e-tailize.com/help/billing/see-and-check-your-invoices/)
- [Ask a question about a payment](https://e-tailize.com/help/billing/questions-about-a-payment/)

## See which Toolkit band you pay
URL: https://e-tailize.com/help/billing/see-which-toolkit-band-you-pay/
Category: Billing and subscription
Last verified: 2026-10-05

How your combined marketplace revenue sets your Toolkit band each month, excluding VAT and after returns, up or down on the next invoice.

### Before you start

Your Toolkit price follows your revenue band, not the number of marketplace connections: every
connection is included. The bands, on your combined revenue on all connected marketplaces in a
month:

- **Start:** up to €25,000 revenue, €229 a month
- **Growth:** up to €100,000 revenue, €449 a month
- **Scale:** up to €250,000 revenue, €899 a month
- **Above €250,000:** the Scale fee plus 0.15% of the revenue above €250,000

Prices exclude VAT. Your quote holds the amounts that apply to you, and where this article and
your quote differ, your quote wins.

### Steps

1. Take your revenue of one calendar month on all marketplaces connected to e-tailize, as each
   marketplace reports it.
2. Leave out the VAT.
3. Take off the returns and refunds of the month before: the returns of a month come off the
   next month. A month never counts below zero.
4. Find the band that revenue falls in. That band sets your next invoice.

### What happens next

Your band moves with your revenue, up or down, and never in the middle of a month. Your first
invoice uses the band that matches your revenue at signing.

From the first 1 January after signing, the band fees follow the Dutch consumer price index,
capped at 5% a year. The revenue bands and the 0.15% do not move.

### Common problems

**Your band went up after a strong month.** Each month's revenue sets the band of the next
invoice, so one strong month sets a higher band, and a quieter month sets it back.

**You expected a price per connection.** Connections are not counted: all 200+ integrations
are in every band. The optional invoice feature is the one exception: it is priced per
invoicing connection, and only when you turn it on.

**You prepaid.** With a prepay, your prepaid band is your minimum for that period. See
[Prepay 12 months of Toolkit and get 14](https://e-tailize.com/help/billing/prepay-12-months-of-toolkit-and-get-14/).

### FAQ

#### Does revenue from my own webshop count?

No. Only your revenue on the marketplaces connected to e-tailize counts.

#### Can my band change in the middle of a month?

No. Each month's revenue sets the band of the next invoice.

### Related

- [Prepay 12 months of Toolkit and get 14](https://e-tailize.com/help/billing/prepay-12-months-of-toolkit-and-get-14/)
- [Check if the Up and Running Guarantee applies](https://e-tailize.com/help/billing/check-if-the-up-and-running-guarantee-applies/)
- [Change or cancel your subscription](https://e-tailize.com/help/billing/change-or-cancel-your-subscription/)

## Prepay 12 months of Toolkit and get 14
URL: https://e-tailize.com/help/billing/prepay-12-months-of-toolkit-and-get-14/
Category: Billing and subscription
Last verified: 2026-10-05

Pay 12 months of the Toolkit upfront and get 14. How the prepay works, what your prepaid band means and what happens after it.

### Before you start

With the Toolkit you pay month by month and you can cancel any month. You can also prepay:
pay 12 months upfront and get 14. Months 13 and 14 are free. The conditions are in your quote and its Program Terms; where this article differs, those win.

The prepay is for the Toolkit. Expansion has a prepay of its own, see
[See how your Expansion fee is set](https://e-tailize.com/help/billing/see-how-your-expansion-fee-is-set/).

### Steps

1. Tell us you want to prepay, before your onboarding call or in it.
2. Pay the 12 months through the payment link, by card or SEPA direct debit.
3. Your 14 months start at that payment.

### What happens next

The band you prepaid is your minimum for those 14 months. If your revenue moves up a band, the
next invoice charges only the difference between the two band fees; revenue above the top band
adds its share as usual. A quieter month never lowers what you prepaid.

After the 14 months, your subscription continues month by month, unless you prepay again.

### Common problems

**You want to stop during the prepaid period.** You can cancel, but the 14 prepaid months are
not refunded.

**A price change is announced.** A prepaid period keeps its price.

**Your band went up.** You pay only the difference to the higher band, on the next invoice, for
the months your revenue is in it. See [See which Toolkit band you pay](https://e-tailize.com/help/billing/see-which-toolkit-band-you-pay/).

### FAQ

#### Is the prepay refundable?

No. The 14 prepaid months are not refunded, also when you cancel.

#### Can I prepay again?

Yes. After the 14 months you continue month by month, or you prepay again.

### Related

- [See which Toolkit band you pay](https://e-tailize.com/help/billing/see-which-toolkit-band-you-pay/)
- [Change or cancel your subscription](https://e-tailize.com/help/billing/change-or-cancel-your-subscription/)

## See how your Expansion fee is set
URL: https://e-tailize.com/help/billing/see-how-your-expansion-fee-is-set/
Category: Billing and subscription
Last verified: 2026-10-05

How the revenue on your new marketplaces sets your Expansion fee each month, what counts as revenue and how the optional base prepay works.

### Before you start

Your Expansion fee starts at €349 a month and rises with the revenue on the new marketplaces
we opened or worked on. €349 is the floor, so the fee is never zero. Prices exclude VAT.
New marketplace revenue in a month, and the fee for it:

- from €0: €349
- from €10,000: €499
- from €20,000: €699
- from €40,000: €899
- from €75,000: €1,199
- above €150,000: €1,199 plus 0.75% of the revenue above €150,000

Your quote holds the ladder that applies to you, and where this article and your quote differ,
your quote wins.

### Steps

1. Take the revenue of one calendar month on the new marketplaces we opened or worked on,
   as each marketplace reports it.
2. Leave out the VAT, and take off the returns: the returns and refunds of a month come off the
   next month. Marketplace costs never come off.
3. Leave out every account you opened yourself, before or after signing, without our work: it
   never counts. We only work on one after your written yes; from then it counts. New countries on such a
   marketplace count as one new marketplace, for those countries only.
4. Find the step that revenue reaches. That is your fee for the month.

### What happens next

You pay your first month right after signing. After that your fee is collected every month.

**Base prepay.** Once your guarantee period has ended, you can prepay €4,188 (12 x €349). It
covers the first €349 of your fee for 14 months; the rest of each fee follows the ladder and is
invoiced every month. The prepay is not refundable. After those 14 months the full fee is
invoiced again, unless you prepay again.

From the first 1 January after signing, the fixed amounts follow the Dutch consumer price
index, capped at 5% a year. The revenue steps and the 0.75% do not move.

### Common problems

**A marketplace is suspended.** Its revenue stops and your step drops with it. Billing
continues.

**You stop and come back.** Within 12 months you keep the same baseline: marketplaces we opened
for you do not turn into free channels.

### FAQ

#### Do I pay per marketplace?

No. One subscription covers every marketplace you add. Your fee follows your new marketplace
revenue, not the number of connections.

#### Is there ever a month without a fee?

Only under the First Order Guarantee, on a quote that includes it: see
[Check if the First Order Guarantee applies](https://e-tailize.com/help/billing/check-if-the-first-order-guarantee-applies/). The 90 day money back guarantee gives
fees back instead, see [Check if the 90 day money back guarantee applies](https://e-tailize.com/help/billing/check-if-the-90-day-money-back-guarantee-applies/).

### Related

- [Check if the 90 day money back guarantee applies](https://e-tailize.com/help/billing/check-if-the-90-day-money-back-guarantee-applies/)
- [Leave Expansion or keep a marketplace account](https://e-tailize.com/help/billing/leave-expansion-or-keep-a-marketplace-account/)
- [Change or cancel your subscription](https://e-tailize.com/help/billing/change-or-cancel-your-subscription/)

## Leave Expansion or keep a marketplace account
URL: https://e-tailize.com/help/billing/leave-expansion-or-keep-a-marketplace-account/
Category: Billing and subscription
Last verified: 2026-10-05

You cancel Expansion any month. Closing an account is free, and keeping one we opened costs a one time fee that steps down to zero.

### Before you start

You cancel Expansion any month, by email, and it ends when the billing month ends. For every
marketplace account you then choose: close it or keep it. This is how quotes on the terms
of 5 October 2026 work; an older quote keeps its own exit rules. The conditions are in your quote and its Program Terms; where this article differs, those win.

The exits below apply only to accounts we opened, or worked on with launch, listing, KYC,
admission or onboarding work. An account you opened and set up yourself, without our work, is
yours to keep or close at any time, free. It never counts for your tier, also while it runs through
e-tailize.

### Steps

1. Choose per account: close it or keep it.
2. To close an account: close it at the marketplace and send us the closure evidence, which is
   the marketplace's own confirmation or a dated screenshot of the closed status. Closing is
   always free.
3. To keep an account: from that account's paid month 7, ask us in writing. You pay a one time
   fee, set by the paid months of that account:
   - paid months 7 to 12: 12x its fee of a month
   - paid months 13 to 24: 8x
   - paid months 25 to 36: 4x
   - from paid month 37: free
4. Pay the fee. Within 14 days we complete the handover and disconnect: the account moves to
   you one on one, with its seller score, reviews and history.

### What happens next

Each account has its own clock, from the day it opens: the day you get access or the
marketplace approves you, whichever comes first. We confirm that date to you by email. The fee
of a month is the average fee paid for that account over its last 3 full paid months, never
less than the minimum in your quote.

### Common problems

**The account is not at paid month 7 yet.** Until then an account we opened stays with us: we
open accounts to run them with you, not for account farming. You can close it free, with
evidence, or keep selling through e-tailize.

**What counts as keeping.** Running an account outside e-tailize, walking away without closure
evidence, or reopening it or applying again on the same marketplace within 6 months after
closing all count as keeping. Before paid month 7 that costs
12x its fee of a month at once, at least €4,188.

**Nothing opened yet.** If the agreement ends before you have access to or approval for any
account we applied for, or every account is closed or withdrawn with evidence, there is no fee.

### FAQ

#### Do I pay to leave an account I opened myself?

No. An account you opened and set up yourself, without our work, leaves free.

#### Can I close one account and keep the rest running?

Yes. Each account stands on its own. Closing one leaves the others and their billing running.

### Related

- [See how your Expansion fee is set](https://e-tailize.com/help/billing/see-how-your-expansion-fee-is-set/)
- [Start Expansion: who applies and what you deliver](https://e-tailize.com/help/getting-started/start-expansion-who-applies-and-what-you-deliver/)
- [Change or cancel your subscription](https://e-tailize.com/help/billing/change-or-cancel-your-subscription/)

## Check if the Up and Running Guarantee applies
URL: https://e-tailize.com/help/billing/check-if-the-up-and-running-guarantee-applies/
Category: Billing and subscription
Last verified: 2026-10-05

What the Up and Running Guarantee of the Toolkit covers, when your input counts as complete and how you get your free month.

### Before you start

The Up and Running Guarantee comes with the Toolkit, on quotes made on the terms of
5 October 2026. In one line: up and running in 10 working days, or your next month is free.
The conditions are in your quote and its Program Terms; where this article differs, those win.

It covers one thing: that your shop and your first marketplace are connected to e-tailize and
syncing. It never covers a marketplace's approval, your listings or your orders. Each
marketplace decides on admission, and listing your products is your own work in the Toolkit.

### Steps

1. Get approved by your first marketplace. You apply yourself, and the marketplace decides.
2. Make your input complete: the logins of that approved marketplace account and its product
   file. The 10 working days start on the day both are with us.
3. Connect your shop and that marketplace with us in your onboarding call.
4. Check that the connection syncs: it shows on the "API connections" page, and products,
   stock and orders start to move between your shop and the marketplace.
5. Not connected and syncing 10 working days after your input was complete, because of us?
   Tell support through the chat in the app, and name the connection it is about.

### What happens next

Support checks the dates against your input. If the delay was ours, your next month is free.
The guarantee applies once, and nothing is paid out in cash.

### Common problems

**The 10 working days have not started.** They start when your input is complete. An approved
account without its product file, or a product file without the logins, is not complete yet.

**Your marketplace has not approved you yet.** Without an approved account there are no
logins to connect, so the clock has not started. Approval is up to the marketplace. Stuck with
the application? Expansion does it for you.

**The delay was on your side.** The guarantee covers a delay because of us. Waiting for
something only you can give, such as access to your shop, does not count.

### FAQ

#### Is the free month paid out in cash?

No. You get your next month free, once. Nothing is paid out in cash.

#### Does the guarantee cover approval, listings or sales?

No. It covers the connection and the sync only, never a marketplace's approval, your listings
or your orders.

#### Does my quote have this guarantee?

Your quote says so under its terms. Toolkit quotes on the terms of 5 October 2026 carry it; an
older quote keeps its own terms.

### Related

- [Find the marketplaces that fit and apply yourself](https://e-tailize.com/help/getting-started/find-the-marketplaces-that-fit-and-apply-yourself/)
- [See which Toolkit band you pay](https://e-tailize.com/help/billing/see-which-toolkit-band-you-pay/)
- [Change or cancel your subscription](https://e-tailize.com/help/billing/change-or-cancel-your-subscription/)

## Check if the 90 day money back guarantee applies
URL: https://e-tailize.com/help/billing/check-if-the-90-day-money-back-guarantee-applies/
Category: Billing and subscription
Last verified: 2026-10-06

What the 90 day money back guarantee of Expansion covers, when its two clocks start and which fees you get back.

### Before you start

The 90 day money back guarantee comes with Expansion, on quotes that include it. In one line:
nothing live in 90 days because of us, or 90 days of new sales that don't cover our fees, and
you get those fees back. The conditions are in your quote and its Program Terms; where this article differs, those win.

It has two cases, each with its own 90 day clock. Each applies once, to your first
marketplace: the first account you get access to or that a marketplace approves, never an
account you opened yourself without our work. Marketplaces
you add later stay outside it. A quote that carries the First Order Guarantee keeps that
guarantee instead, see [Check if the First Order Guarantee applies](https://e-tailize.com/help/billing/check-if-the-first-order-guarantee-applies/).

### Steps

1. Make your input complete: the full KYC set for your first marketplace, and the product
   data, stock and prices of your launch assortment, with the onboarding kickoff confirmed in
   writing. The 90 day clock for the nothing live case starts on the later of those two.
2. Do your part on time: the KYC set within 4 weeks after the onboarding call (10 business
   days on quotes before v13.5), half
   of your launch assortment live through e-tailize within 10 business days after the
   marketplace admits you, and replies to us, partners and marketplaces within 3 business days.
3. Put your products live. The 90 day clock for the revenue case starts on the first day at
   least half of your launch assortment is live for sale on your first marketplace.

### What happens next

**Nothing live 90 days after your input is complete, because of us.** You get back all the
e-tailize subscription fees you paid under the quote, the first month included, and the
agreement ends.

Because of us means: no marketplace account came through us for a reason on our side, or the
account came through but our software did not work, so you could not put your products live.

**Live, but 90 days of new sales don't cover our fees.** If the combined revenue of the new
marketplaces opened under your quote, in the 90 days from that first day, is below the
e-tailize subscription fees you paid from signing through the end of that period, you get
those fees back. The agreement keeps running. The revenue case lapses if its 90 day clock has
not started within 6 months after signing, unless we caused the delay.

Revenue counts without VAT, returns, refunds, cancellations and chargebacks. We measure it with
the reports of each marketplace, or with the order data in e-tailize.

Claim in writing within 30 days after the period ends. We pay within 14 days after we confirm
your claim.

### Common problems

**You had access but did not list.** The nothing live case does not apply when you had account
access and working software but did not put your products live yourself.

**You cancelled or paused.** Cancelling before a period ends ends the guarantee for that
period. So do pausing your sales, disconnecting the integration or taking a large part of your
launch assortment offline.

**Your quote has no guarantee.** It is a choice per quote. If your quote does not include it,
it does not apply.

### FAQ

#### Does the guarantee promise sales?

No. It is a guarantee, not a forecast. Each marketplace decides on admission, and the
guarantee says which fees you get back when the start is slow.

#### Are ad spend and marketplace costs refunded?

No. Only the e-tailize subscription fee counts. VAT, marketplace costs, shipping, ad spend and
other third party costs stay outside it.

### Related

- [Start Expansion: who applies and what you deliver](https://e-tailize.com/help/getting-started/start-expansion-who-applies-and-what-you-deliver/)
- [See how your Expansion fee is set](https://e-tailize.com/help/billing/see-how-your-expansion-fee-is-set/)
- [Check if the First Order Guarantee applies](https://e-tailize.com/help/billing/check-if-the-first-order-guarantee-applies/)

## Check if the First Order Guarantee applies
URL: https://e-tailize.com/help/billing/check-if-the-first-order-guarantee-applies/
Category: Billing and subscription
Last verified: 2026-10-05

What the First Order Guarantee covers on an Expansion quote that includes it, when its clocks start and what you get without a first order.

### Before you start

The First Order Guarantee holds only for an Expansion quote that includes it by that name.
New quotes have the 90 day money back guarantee instead, see
[Check if the 90 day money back guarantee applies](https://e-tailize.com/help/billing/check-if-the-90-day-money-back-guarantee-applies/). In one line: your first order within 60 days of going live, or we stop invoicing until it
comes, for up to 3 months. Nothing live because of us? Your fees back. The conditions are in
your quote, and where this article and your quote differ, your quote wins.

It has two cases. Each applies once, to your first marketplace: the first account you get
access to or that a marketplace approves. A quote without it keeps its own guarantee, such as
the 90 day money back guarantee.

### Steps

1. Make your input complete: the full KYC set for your first marketplace, and the product
   data, stock and prices of your launch assortment, with the onboarding kickoff confirmed in
   writing. The 90 day clock for the nothing live case starts on the later of those two.
2. Do your part on time: the KYC set within 10 business days after the onboarding call, half
   of your launch assortment live through e-tailize within 10 business days after the
   marketplace admits you, and replies to us, partners and marketplaces within 3 business days.
3. Put your products live. The 60 days start on the first day at least half of your launch
   assortment is live for sale on your first marketplace.
4. Watch for your first order. An order counts once the marketplace reports a customer order
   that is not cancelled. Orders placed by you, by us or by anyone related to either do not
   count.

### What happens next

**Live, but no order within 60 days.** We stop invoicing from the next billing month until
the billing month after your first order, for up to 3 months, and send you a fix list every
week: listings, price band, the delivery promise per article and ads on your own budget. The
pause holds while you ship from EU stock within each marketplace's delivery time (on bol:
3 working days) and act on each fix list within 5 business days. A paused month still counts
as a paid month.

**Nothing live 90 days after your input is complete, because of us.** You get back all the
e-tailize subscription fees you paid under the quote, the first month included, and the
agreement ends. Claim it in writing within 30 days after that period.

Because of us means: no marketplace account came through us for a reason on our side, or the
account came through but our software did not work, so you could not put your products live.

### Common problems

**You had access but did not list.** The nothing live case does not apply when you had account
access and working software but did not put your products live yourself.

**You cancelled or paused.** Cancelling before a period ends ends the guarantee for that
period. So do pausing your sales, disconnecting the integration or taking a large part of your
launch assortment offline.

**Your quote has no guarantee.** It is a choice per quote. If your quote does not include it,
it does not apply.

### FAQ

#### Does the guarantee promise sales?

No. It is a guarantee, not a forecast. Each marketplace decides on admission, and the
guarantee says what you get when the first order does not come.

#### Are ad spend and marketplace costs refunded?

No. Only the e-tailize subscription fee counts. VAT, marketplace costs, shipping, ad spend and
other third party costs stay outside it.

### Related

- [Check if the 90 day money back guarantee applies](https://e-tailize.com/help/billing/check-if-the-90-day-money-back-guarantee-applies/)
- [Start Expansion: who applies and what you deliver](https://e-tailize.com/help/getting-started/start-expansion-who-applies-and-what-you-deliver/)
- [See how your Expansion fee is set](https://e-tailize.com/help/billing/see-how-your-expansion-fee-is-set/)

## Check if the Slow Start Guarantee applies
URL: https://e-tailize.com/help/billing/check-if-the-slow-start-guarantee-applies/
Category: Billing and subscription
Last verified: 2026-10-05

What the Slow Start Guarantee of the Takeover covers, which conditions apply and the two choices you get after a slow first 6 months.

### Before you start

The Slow Start Guarantee comes with the Takeover. In one line: €10,000 in new revenue in your
first 6 months, or we work the next 3 without our fixed fee. Or you walk away after month 6.
The conditions are in your quote and its Program Terms; where this article differs, those win.

New revenue is the revenue on the marketplace accounts we run for you, per calendar month as
the marketplace reports it: excluding VAT, after returns, which come off the next month. Months
1 to 6 count together, over all the marketplaces we run.

### Steps

1. Deliver on time what we need: KYC documents, data and approvals. When something is late,
   we tell you by email at the time, and it counts as your delay.
2. Pay your first month before or in the kickoff. Paying it after the kickoff also counts as
   your delay.
3. Keep to the ad budget on every live marketplace: at least €450 per live marketplace a month,
   or 10% of your revenue on that marketplace if that is higher.
4. Within 10 days after month 6 we email you the total new revenue of months 1 to 6, with your
   two choices if it stays under the line.

### What happens next

Under €10,000 in total? You choose, by email within 30 days after month 6:

- We keep working, and months 7 to 9 carry no fixed fee. The share of the revenue runs as usual.
- Or you end the Takeover. You owe nothing for the months after month 6, and you keep every
  account, free.

No choice within those 30 days means the Takeover continues, with months 7 to 9 free of the
fixed fee. Nothing is paid out in cash, and the guarantee does not cover ad spend or third
party costs.

### Common problems

**A delay was on your side.** The guarantee applies only if you delivered on time and kept to
the ad budget. Late KYC, data or approvals, or the first month paid after the kickoff, take
it away.

**The Takeover ended early.** If we end it before month 7 for a material breach not cured
within 14 days of our written notice (unpaid invoices included), or for fraud, it lapses.

**You signed again.** It applies once per client. A Takeover signed again within 12 months after
an earlier one ended brings no new Slow Start Guarantee.

### FAQ

#### Is this a promise of revenue?

No. It is a guarantee, not a forecast. Each marketplace decides on admission, and the guarantee
says what you get when the start is slow.

#### Does the ad budget count as new revenue?

No. New revenue is what your customers buy on the marketplaces we run. Your ad spend goes to
the marketplace and is not part of our fee.

### Related

- [How the Takeover starts](https://e-tailize.com/help/getting-started/how-the-takeover-starts/)
- [Change or cancel your subscription](https://e-tailize.com/help/billing/change-or-cancel-your-subscription/)

## The connection with a marketplace will not go through
URL: https://e-tailize.com/help/troubleshooting/no-connection-between-a-marketplace-and-e-tailize/
Category: Troubleshooting
Last verified: 2026-09-07

Work through the causes of a failing marketplace connection, from an empty field to the Amazon login flow.

### Before you start

Most marketplaces connect with credentials you create in their own seller portal and copy
into e-tailize. You add them on the "API connections" page, with "New connection" and then
"Marketplace".

Amazon, bol and Allegro work differently. They have no key to type: the wizard shows a
connect button that sends you to the marketplace, where you log in and give e-tailize
permission. Everything below about keys does not apply to Amazon, bol or Allegro.

> [!WARNING]
> Never send your API key or your secret through the chat or by e-mail. We never need it to
> help you, and a key that has been shared has to be replaced.

### Common problems

#### A field is still empty

Every field in the wizard has to be filled in, "Connection name" included. That name is
your own reference, so put the marketplace in it and you can tell your connections apart
later.

#### The credentials are in the wrong field

A connection only works when every value stands in the field made for it. A Mirakl
marketplace asks for "API KEY", "Where do you offer your products?" and "Store Id".
Kaufland asks for "API KEY", "Where do you offer your products?" and "SECRET KEY".

#### Your browser filled in your e-tailize login

Browsers offer to autofill the e-mail address and password of your e-tailize account in
these fields. Those are not your API credentials. Clear the fields and paste the values
from the seller portal.

#### Amazon will not connect

Open e-tailize in an incognito window before you start. Pick the right country, because
each Amazon storefront is its own connection. e-tailize opens one extra window: allow it,
and log in at Amazon again when Amazon asks. Save at the bottom right. Do you get an error?
Then run the connect step again from the start. An Amazon connection is only possible with a
professional seller account.

#### A connection that used to work has stopped

Open the connection and save it again, without changing anything. That restarts the sync.

#### "Invalid connection credentials"

Check three things against your seller account: the API key, the "Store Id" and the country
you picked. If all three are right, ask in the app chat and name the marketplace, the exact
message on your screen and the "Store Id" you used. With those we can look at the call
itself.

### FAQ

#### Do I have to create the connection again after a failed attempt?

No. A failed attempt saves nothing. Open the wizard again, fill in the fields and save.

#### The connection is gone from my list

A deleted connection does not come back. Create it again through "New connection", with the
same credentials from your seller portal.

## My Shopify import brings in nothing or only half my range
URL: https://e-tailize.com/help/troubleshooting/my-shopify-import-does-not-work/
Category: Troubleshooting
Last verified: 2026-09-07

Check the connection, the permissions of the custom app in Shopify and the barcode field before you run the import again.

### Before you start

An import that brings nothing in, or brings half your range in, almost always fails on one
of three things: the connection, the permissions of the custom app in Shopify, or the data
in Shopify itself. Work through them in that order, then run "Import products from your
CMS" again.

### Common problems

#### The connection is not complete

Open the Shopify connection and pick it under "Select connection". Click the info icon next
to it ("Modify connection credentials") and confirm with "Edit": only then can you see and
change "Store url", "Api key" and "Admin api access token". The store url is the address of
your Shopify store, the other two come from the custom app you created in Shopify.

Left the token empty? Then the form says "Password is required". That message means the
"Admin api access token" field is empty: Shopify works with a token instead of a password.
Fill it in and click "Test & save connection".

#### The custom app is missing permissions

An app without the right scopes returns an empty or partial list, so the import brings in
nothing or half your range while the connection itself is fine. In Shopify, go to Apps and
sales channel settings,
then Develop apps, then e-tailize, then configuration, then edit. Tick everything and click
Save. Then run the import again.

#### Products with an empty barcode are skipped

Shopify has no EAN field. e-tailize reads the EAN from the barcode field in Shopify, and
with the default "By same ean" the import only takes products that have one: a product with
an empty barcode is skipped and never reaches e-tailize. Fill the barcode in Shopify and run
the import again.

#### Half the products list and half do not

The products that fail are the ones whose barcode in Shopify is not a valid EAN. A
marketplace refuses a barcode whose check digit does not add up, so a number that is one
digit off is rejected.

### FAQ

#### Do I have to import everything again after a fix?

Run the import again. That is safe for products that already have the right EAN on both
sides ("How do you want us to update already existing products?" defaults to "By same
ean"). A product that is already in e-tailize without an EAN (created by CSV import, or by
an earlier import with "By same barcode" or "By same name") will not match on EAN, so
filling only the barcode in Shopify gives you a second product.

#### Can I import my product variants as separate products?

Yes. The import has the option "Import all product variants as separate products". Turn it
on before you start the import, not afterwards.

## Invalid EAN: what e-tailize checks and how to fix it
URL: https://e-tailize.com/help/troubleshooting/invalid-ean-what-e-tailize-checks-and-how-to-fix-it/
Category: Troubleshooting
Last verified: 2026-09-07

e-tailize checks the length and the check digit of an EAN before an offer push to Mirakl and in the Stockhub flow. See how you correct it.

### Before you start

e-tailize runs this check itself before an offer push to a Mirakl storefront and on the
Stockhub warehouse flow. On the other channels the marketplace decides, and bol reports an
invalid EAN back in its own upload report. Two rules have to hold.

The EAN is digits only, and it is 8, 12, 13 or 14 digits long. A letter, a space or a length
of 11 fails.

The check digit adds up. e-tailize pads the number to 14 digits and runs the GS1 calculation
over it, weighting the digits alternately by three and by one. The total has to be a multiple
of ten.

Where e-tailize runs the check, an EAN that fails one of the two is not a marketplace turning
you down. Your push never left e-tailize.

### Steps

1. Open the [listing page](https://app.e-tailize.eu/tabs-listing) and read the table of the failed push. Its
   columns "Ean", "Message", "Name" and "Value" tie every message to one product.
2. Copy the number from the "Ean" column and look that product up on your products page.
3. Open the product and go to the "Main product" tab. The "Ean" field can only be edited
   there, on a marketplace tab it is greyed out.
4. Compare the number with the barcode on the product or with what your supplier sent. Count
   the digits first, then check the last one.
5. Type the correct number in "Ean", click "Save product" and then "Save & close".
6. Validate the product again.
7. Run "List content", and then "List offers".

> [!WARNING]
> Never bend the last digit until the sum works out. The number you land on is a real EAN
> belonging to something else, often another variant of the same article. Every variant needs
> its own EAN, from your own range at GS1 or from your supplier.

### What happens next

With a number that passes, the product joins the push again and the marketplace takes over.
It checks the barcode against the official register on its own side, so a number that gets
through here can still come back refused there.

### Common problems

#### "Invalid product id. Please make sure to supply a valid EAN."

This comes back from an offer push to a Mirakl storefront, and it is our check, not theirs.
It runs over the whole batch before the first call goes out, so one bad EAN holds up every
offer in that push.

#### "Missing GTIN/EAN."

The product has no EAN at all, and the "Name" column says "gtin". Fill the "Ean" field on the
"Main product" tab. The same push reports "Missing sellerExternalReference (Sku/Reference)."
for a product where neither the "SKU" nor a reference is filled.

#### "Reference or EAN is required."

Allegro validation on the field "Reference": the product arrives with neither. Often the EAN
does exist on the product and is only not mapped for that tab, so check the mapping before
you go looking for the number.

#### Part of your range never reaches Stockhub

The Stockhub connection reads the barcodes of a product and takes the first one that passes
the check. Is there none, the product carries no EAN into that flow and stays behind, while
the rest syncs normally.

#### The products came in from Shopify

Shopify has no EAN field. e-tailize reads the EAN from the barcode field in Shopify, so a
barcode that is wrong there becomes a product with an EAN that does not pass here. A product
with an empty barcode is skipped at import. See
[My Shopify import brings in nothing or only half my range](https://e-tailize.com/help/troubleshooting/my-shopify-import-does-not-work/).

### FAQ

#### Why is my 11 digit number refused?

Because the check accepts 8, 12, 13 or 14 digits and nothing in between. A shorter code, such
as an article number of your own, is not an EAN however well it works in your own system.

#### Does a valid EAN mean the marketplace accepts the product?

No. e-tailize checks the shape and the check digit, nothing more. Whether the number is
registered to you is something each marketplace checks for itself.

#### I corrected one EAN and the push still fails

Usually another product in the same batch fails too. The table lists every one of them, so
work through the whole list before you push again. Does every EAN in the table check out and
the push keeps failing, then it is not your data. Ask our support team, with the EAN and the
exact message from the table, so we can look at the push itself.

### Related

- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Get a product live: validate and list it](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/)
- [My Shopify import brings in nothing or only half my range](https://e-tailize.com/help/troubleshooting/my-shopify-import-does-not-work/)
- [Read the Validation screen](https://e-tailize.com/help/validation/validation-screen-explained/)

## What the order exception states mean
URL: https://e-tailize.com/help/troubleshooting/what-the-order-exception-states-mean/
Category: Troubleshooting
Last verified: 2026-09-07

Read the "Exception state" column on the "Order dashboard", what each of the seven states says and what you do about it.

### Before you start

"Exception state" is the last column of the "Order dashboard", the page under "Settings" in
the left sidebar, in the group "Fulfillment details". The column stays empty as long as an
order travels normally. A state in it names what stopped the order on its way to your
webshop or your warehouse.

The dashboard is a reading page. You change nothing here, you find out which order needs
attention and where the cause sits.

### Steps

1. Click "Settings" in the left sidebar, then "Fulfillment details", then "Order dashboard".
2. Open the filter tab "Exception state" and tick the states you want to see.

   

3. Click "Search" to apply the filter. "Clear filter" empties every tab again.

   

4. Read the state on the row, at the right, next to "Order amount".
5. Click the info icon behind the state. A small panel opens with "Exception message" and the
   explanation the app keeps for that state. "Close" closes it again.

### What happens next

The filter offers seven states, and these are the messages behind them.

| Exception state | What the app tells you |
|-|-|
| "Closed" | "Order has been closed manually in the marketplace before e-tailize could act on it. No further action needed." |
| "Invalid shipping details" | What e-tailize found wrong in the shipping details the marketplace delivered, naming the field that is missing. |
| "Product EAN not found in destination" | "Please ensure ean/sku for all the line items in the marketplace matches the barcode in CMS/WMS." |
| "Missing order items" | The same: the EAN or SKU of a line has no match in your webshop or warehouse. |
| "Failed to send to destination" | "Please contact e-tailize support. There seems to be something going wrong with forwarding orders." |
| "Unexpected error" | The same message: this one is for us to look at. |
| "Failed to save" | The same message: this one is for us to look at. |

So three of the seven point at something you can put right yourself, "Closed" asks nothing at
all, and the last three carry the message to contact our support team.

### Common problems

**A product code that does not match.** "Product EAN not found in destination" and "Missing
order items" both mean the destination looked the line up and found nothing. Give the product
the same EAN or SKU on the marketplace and in your webshop or warehouse software: fix the
cause and the flow continues. See [Check why your orders are not coming through](https://e-tailize.com/help/orders-and-fulfilment/my-orders-are-not-coming-through/).

**The column is empty and the order still did not arrive.** Give a new order a few minutes:
forwarding runs in the background and normally lands within a few minutes, and "Status" can
still say "Saved in e-tailize".
Then read "Target" and "Status" on the row. "Target" empty means the order was not forwarded,
and only then do you switch the route on under "Fulfillment" and "Stock & order
configuration", with that section's own "Save changes". See
[Forward orders and keep track and trace flowing](https://e-tailize.com/help/orders-and-fulfilment/forward-orders-and-keep-track-and-trace-flowing/).

**An address the marketplace delivered incomplete.** "Invalid shipping details" is the only
state that shows a message of its own, so read the panel first. It names the field that is
missing.

### FAQ

#### Is "Closed" a problem?

No. The message says the order was closed by hand in the marketplace before e-tailize could
act on it, and that no further action is needed.

#### Where do I find the full text?

Behind the info icon next to the state, in the panel headed "Exception message". Every state
except "Invalid shipping details" has a fixed text there.

#### My order is older than the calendar allows.

The calendar of "Placed date" goes back one month at most, and the tab "Order number" narrows
within that range, it does not widen it. For an older order, look the order number up under
"Fulfillment" and then "Orders", or ask our support team with the order number in hand. See
[Check why your orders are not coming through](https://e-tailize.com/help/orders-and-fulfilment/my-orders-are-not-coming-through/).

#### The order came through without a carrier or track and trace.

The carrier codes of a marketplace are translated to the names your webshop or warehouse uses.
That mapping is ours to set up, so ask us in the chat to add the carrier.

#### What does support need from me?

The order number, the EAN of the line, the marketplace the order came from, and the webshop or
warehouse software it should have reached.

### Related

- [Check why your orders are not coming through](https://e-tailize.com/help/orders-and-fulfilment/my-orders-are-not-coming-through/)
- [See your orders per marketplace or webshop](https://e-tailize.com/help/orders-and-fulfilment/see-your-orders-per-marketplace-or-webshop/)
- [An order does not reach Picqer](https://e-tailize.com/help/troubleshooting/orders-do-not-go-through-in-picqer/)

## An order does not reach Picqer
URL: https://e-tailize.com/help/troubleshooting/orders-do-not-go-through-in-picqer/
Category: Troubleshooting
Last verified: 2026-09-07

What to check when an order stays behind, and the rules for entering it in Picqer by hand without shipping it twice.

### Before you start

An order normally travels on its own: from the marketplace into e-tailize, and from there
into Picqer. Does an order not arrive in Picqer, or not in time? Then you enter it in
Picqer by hand.

Do that carefully. An order entered the wrong way lands in Picqer next to the one that
arrives late, and then goes out twice.

### Common problems

#### The order is not in e-tailize either

Open "Orders" and look under "Open", "Processing" and "Closed" before you conclude
anything. An order that is not in e-tailize is not a Picqer problem: check the connection
with that marketplace first.

#### The order is in e-tailize but not in Picqer

Check the Picqer connection. If it is fine and the order still does not move, enter the
order in Picqer by hand, with the two rules below, and tell us so we can look at what held
it up.

#### The order goes into Picqer twice

This happens when the reference does not match. Picqer recognises an order that is already
there by its reference, so a reference of your own creates a second order and a second
shipment.

Use the order number with the prefix of the marketplace in front of it, and keep the colon
between the two. These are the marketplaces whose orders carry a prefix:

| Marketplace |
|-|
| Amazon DE |
| Amazon FR |
| Amazon IT |
| Amazon BE |
| Amazon ES |
| Amazon NL |
| Amazon SE |
| Blokker |
| Brico |
| Praxis |
| Darty |
| Decathlon |
| Fonq |
| Home24 |
| INNO |
| Kaufland |
| Leen Bakker |
| Leroy Merlin |
| Maison du Monde |
| Mediamarktsaturn |
| Obelink |
| Alltricks |
| RueDuCommerce |
| Secret Sales |
| VT Wonen |
| Worten |
| Yoox |
| bol |
| Makro |

Do not know the prefix for your marketplace? Open an order from that same marketplace that
did arrive in Picqer and copy the part before the colon, or ask in the app chat before you
enter the order.

#### The address on the label is not the address of the order

Always copy the name and address exactly as they stand in the fulfilment screen in
e-tailize, or as they stand on the marketplace. A shortened street or a corrected postcode
makes the order look new.

#### Track and trace does not reach the marketplace

An order you entered by hand does not send its track and trace code back automatically.
That code stays in Picqer, and the marketplace keeps waiting for it. Fill the track and
trace code in on the marketplace yourself, in the same session in which you ship the order.
See [Track and trace refused or landing on the wrong carrier](https://e-tailize.com/help/troubleshooting/track-and-trace-refused-or-landing-on-the-wrong-carrier/).

### FAQ

#### Can I use my own order number as the reference?

No. The reference is what Picqer matches on, so use the prefix of the marketplace plus the
order number. Copy the name and the address exactly as well.

#### The order arrived after all, and now it is in Picqer twice

An order entered by hand that does not follow the guidelines above lands in Picqer twice,
and is then shipped twice. Tell us in the app chat before you ship, and ship only one of
the two.

## Track and trace refused or landing on the wrong carrier
URL: https://e-tailize.com/help/troubleshooting/track-and-trace-refused-or-landing-on-the-wrong-carrier/
Category: Troubleshooting
Last verified: 2026-09-07

Why a marketplace rejects the tracking you send, why a forwarded order arrives with the wrong carrier, and what fixes each one.

### Before you start

Two symptoms come back to the same place. Either the marketplace refuses the tracking you
send it, or an order you forwarded to your webshop or warehouse turns up there without a
carrier, or with a code such as PT_DHL instead of the plain carrier name your own system
expects.

Every system names carriers in its own way. A marketplace order arrives with that
marketplace's own carrier code, and your webshop or warehouse knows the same carrier under
another name. e-tailize translates between the two automatically on a forwarded order. Our
support team sets that translation up, it is not a setting in your account.

### Steps

> [!NOTE]
> Steps 1 to 7 are for tracking the marketplace refuses. Does a forwarded order arrive in
> your webshop or warehouse without a carrier, or with a code such as PT_DHL? Then go
> straight to step 8, that one is ours to fix.

1. Click "Fulfillment" in the left sidebar, then "Orders", and open the order that went
   wrong.
2. Click "Fulfill" in the "Fulfil order" panel on the right.
3. Check the code you registered under "Track and trace code". e-tailize accepts letters and
   digits only, between 4 and 50 characters. An empty box gives "Track and trace must not be
   empty", and a code carrying a space, a dash or a slash gives "Track and trace code was of
   invalid format".
4. Check the carrier under "Transport carrier" against the label on the parcel.
5. Does an item still have an "Amount" dropdown next to it? Then those pieces are not
   registered yet: pick the amount, pick the carrier, fill in the code and click "Send".
6. Does your shipment already sit under "Shipped items"? Then leave it. There is nothing
   left to pick an "Amount" for, so the dialog sends nothing, and a second registration
   would report the shipment twice.
7. Send us the order number, the carrier and the tracking code in the chat. A refusal on a
   code of the right format is a carrier translation we add or correct for your connection.
8. Does a forwarded order arrive without a carrier, or with a code such as PT_DHL? Send us
   the order number and the carrier in the chat. Adding the missing translation for your
   connections is the fix, it is not a setting in your account.

### What happens next

Once the shipment registers, the marketplace receives the carrier and the tracking code, the
"Shipped" count on the order goes up, and an order that is shipped in full moves to
"Closed".

On a forwarded order none of that is manual. With "Track and trace forwarding" on, the
tracking your own system produces travels back and closes the order on the marketplace.

### Common problems

**The marketplace keeps rejecting the tracking you send.** The carrier name travelling with
the shipment is not the one that marketplace expects. Ask us to add or correct it.

**A forwarded order arrives without any carrier.** There is no translation for that carrier
on your connections. Same fix, one message to us.

**Your carrier is not in "Transport carrier".** That list is maintained by e-tailize, it is
not a setting in your account. Tell us in the chat which carrier you ship with.

**A switch you need is missing from a grid.** The page says so itself: "Please contact us if
you are missing a switch."

### FAQ

#### Can I add a carrier or change a translation myself?

No. We add a carrier and correct a translation for you. Ask us in the chat and name the
carrier and the marketplace, so we know which pair to add.

#### Do I always have to fill in a tracking code?

For a carrier that ships with tracking, yes. Without a code the shipment is not registered and
the dialog answers "Track and trace must not be empty".

#### Can I ship part of an order now and the rest later?

Yes. Each item that still has pieces to ship has an "Amount" dropdown, from 0 up to the
number still to ship. An item you shipped in full moves to "Shipped items" in the dialog and
has no dropdown. The rest ships later with its own code, and the order moves to "Closed"
only once everything is shipped.

### Related

- [Forward orders and keep track and trace flowing](https://e-tailize.com/help/orders-and-fulfilment/forward-orders-and-keep-track-and-trace-flowing/)
- [Read the fulfilment screen](https://e-tailize.com/help/orders-and-fulfilment/the-fulfilment-screen/)
- [Check why your orders are not coming through](https://e-tailize.com/help/orders-and-fulfilment/my-orders-are-not-coming-through/)

## Oversold or negative stock: find where the count stopped
URL: https://e-tailize.com/help/troubleshooting/oversold-or-negative-stock-find-where-the-count-stopped/
Category: Troubleshooting
Last verified: 2026-09-07

Walk the stock chain from your source to the marketplace and find the link where the new count stopped travelling.

### Before you start

Negative stock is bookkeeping, not a fault of its own: an order arrived for a product your
administration had already counted down to zero, and the sale was subtracted anyway. So the
question is not why the marketplace sold it, but where the new count stopped travelling.

The chain has three links. Your source holds the count, so your PIM in e-tailize, your
webshop or your warehouse system. e-tailize picks every change up in the background, normally
within a few minutes. It then pushes the count to every connection whose switch is on. Walk
those links in order and the app shows you which one broke.

### Steps

1. Open "Products" in the left sidebar. On "Product information management", read the
   "Stock" column of the product and note its "EAN". That is the count e-tailize holds.
2. Open "Listing" and click the tile of the marketplace you oversold on. Under "Product
   listing status" the same product shows a "Stock" and a "Stock margin". The marketplace
   receives the stock minus that margin, so a forgotten margin explains a difference on its
   own.

   

3. Scroll down that page to "Other products on marketplace". An offer listed there runs on
   an EAN e-tailize does not know, so your counts go to a different offer than the one buyers
   see. Check this whenever the product was relisted under another code.

   

4. Open "Fulfillment" and click "Stock & order configuration". In the section "Stock
   forwarding", find the row of your source and the column of that marketplace. A cell that
   is off leaves the marketplace on its last known count, and so does a section you changed
   but never closed with "Save changes".
5. Look at "Use source of truth" at the top of that section. Switched on, the connections in
   its selector are what send stock to your other systems, and a change on a marketplace or
   another webshop is not applied. The switch from the PIM to the leading connection stays in
   the grid, so check that one too.
6. Open "Settings", then "Fulfillment details" and "Forwarding matrix", and pick your project
   in "Project". The page names the leading connection after "Source of truth:" or says "Not
   configured", and lists every saved route under "Stock forwarding" with its "Source",
   "Target" and "SetOn".

   

### What happens next

Once the broken link is repaired, the next change at your source travels on its own, normally
within minutes, to every connection whose switch is on. Correct the number itself in
the system that leads your stock, never in one that only receives it.

The oversold order stays an order. Whether it is cancelled or settled is the process of the
marketplace itself, so handle that one in its seller environment.

### Common problems

**A count above 999 arrives at bol as 999.** A bol connection limits the stock it pushes to a
value between 0 and 999. That is a limit, not a broken sync.

**A product listed through the e-tailize LVB connection ignores your warehouse.** bol handles
the stock and the shipping for those products, so your own count does not decide what is
sellable there.

**The stock field will not let you type.** The app answers "The stock value of this product
cannot be edited because it is based on children stocks". Adjust the children of the set
instead.

**Every switch is on and the count still lags for hours.** Minutes of delay are normal, hours
are not. Ask our support team with the EAN code, the count you expect, the count that shows
and the times you saw both.

### FAQ

#### Can I rule oversells out completely?

No. Stock moves on a background cycle, and a sale that lands between the change and the push
is made before the new count arrives. A "Stock margin" per listing keeps a buffer back, which
is what makes it rare.

#### I changed the stock in e-tailize and nothing moved.

Check "Use source of truth". With it on, the connections in its selector are what send stock
to your other systems, and a change on a marketplace or another webshop is not applied. The
PIM keeps one route: the switch from the PIM to the leading connection stays in the "Stock
forwarding" grid, and it has to be on and saved. Otherwise change the number in the leading
system.

### Related

- [Understand the stock source of truth](https://e-tailize.com/help/stock/understanding-source-of-truth/)
- [Adjust stock levels and set up stock forwarding](https://e-tailize.com/help/stock/adjust-stock-levels-and-the-stock-and-order-configuration/)
- [Synchronise stock to your marketplaces](https://e-tailize.com/help/stock/synchronise-stock-to-your-marketplaces/)

## The app feels slow, what to check
URL: https://e-tailize.com/help/troubleshooting/the-app-is-slow-what-to-check/
Category: Troubleshooting
Last verified: 2026-09-07

Four checks on your own side when e-tailize feels slow: your connection, your browser, your cache and a hard reset.

### Before you start

e-tailize runs in your browser, so a slow screen usually starts on your own side. Four
things on your own side explain most of it. Work through them in order, they take a couple of
minutes together.

### Steps

1. Check your internet connection and make sure it is stable. A connection that drops in
   and out is slower in practice than a connection that is simply not fast.
2. Open e-tailize in Google Chrome. The application performs better there than in other
   browsers.
3. Clear the cache of your computer.
4. Do a hard reset of the web application, so the browser fetches everything again instead
   of reusing what it kept.

### What happens next

Still slow after those four? Tell us in the app chat, and say which screen is slow and what
you were doing on it. That is what we need to look in the right place.

### FAQ

#### Is one screen slow or is everything slow?

Worth checking before you report it. One slow screen with a large number of products
behaves differently from an application that is slow everywhere, and the two have different
causes.

#### Does another browser work too?

It works. Chrome is the browser we recommend, and the one the application performs best
in. If a screen is only slow in your own browser, that is the answer.

## Sell on Kaufland: apply, connect and list
URL: https://e-tailize.com/help/marketplaces/sell-on-kaufland-apply-connect-and-list/
Category: Marketplace guides
Last verified: 2026-09-07

Apply for a Kaufland seller account, add the connection with your two keys, then validate and list your products.

### Before you start

Kaufland Global Marketplace is the marketplace of the Kaufland group, one platform across
several countries and one of the largest in Europe. Two things come from Kaufland before we
can do anything: a seller account, and the key pair that belongs to it.

We connect the Kaufland storefronts for Austria, Czech Republic, France, Germany, Italy,
Poland and Slovakia.

> [!NOTE]
> Kaufland runs its own API, not Mirakl, so the wizard asks for two values instead of one.
> Instructions written for a Mirakl marketplace do not apply here.

### Steps

1. Sign up yourself, on the [seller registration
   page](https://www.kauflandglobalmarketplace.com/en/seller-registration/) of Kaufland
   Global Marketplace. Rather not? Expansion does it for you.
2. Let us know once Kaufland admits you. You then make the connection yourself with the
   steps below, or ask us and we link your account for you. Kaufland decides: admission
   depends on your product offering, your current sales and your customer satisfaction, and
   is never guaranteed.
3. Create the keys in the Kaufland seller portal once your account is live: a client key and
   a secret key. Copy both in full.
4. Open "Settings" in the left sidebar and click "Connections". On the "API connections"
   page, click "New connection".

   

5. Pick "Marketplace" in the chooser, next to "Shipping", "WMS" and "CMS". "Connect
   marketplace provider" opens with a "Filter" box and a logo per marketplace. Click the
   Kaufland logo.

   

6. "Fill in required connection tokens" opens. "Connection name" is your own reference,
   "API KEY" takes the client key, "Where do you offer your products?" the storefront you
   sell in and "SECRET KEY" the secret key. Click "Save".
7. Click "Validation" in the left sidebar, pick the Kaufland connection and click "Add
   missing PIM tabs" on a category card. The "PIM tabs" wizard opens on the first product
   without a Kaufland tab, for all the products in that category at once, because the option
   for a single product is switched off.
8. Walk the two steps of the wizard, first the purpose with the category and the
   translation, then the field mapping, and finish it. You stay on the product page with the
   new Kaufland tab open, so click "Validation" again to get back to the category card. The
   category you pick there can no longer be changed once a PIM tab exists.
9. Fill the mandatory Kaufland fields on those tabs, click "Validate products" and pick
   "Fill mandatory fields & validate" or "Validate only" in the menu that opens.
   [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
10. Click "Listing", pick the Kaufland tile, select your validated products and click "List
    content". Click "List offers" once the content is through.

    

### What happens next

Kaufland checks your product data after it arrives, not while you send it. A run that reports
nothing back is an acceptance, not an approval: the verdict per product follows later, and a
refused product names the field that caused it.

Orders take the same road as your other channels: once a listing is live, Kaufland orders
come into e-tailize under "Fulfillment" and then "Orders", with the same "Open",
"Processing" and "Closed" filters.

### Common problems

#### The connection does not come through

The two keys are easy to swap, so check that "API KEY" holds the client key and "SECRET KEY"
the secret key. Check that both were copied whole, that neither has been regenerated in the
seller portal, and that the storefront matches your account.

#### "does not comply with the expected SI unit"

A length or a weight wants a number and its unit together, for example 250mm. That message
comes from e-tailize before anything reaches Kaufland, so the fix is on the Kaufland tab: add
the unit from the hint next to the field, then validate again.

#### Clothing will not validate

Material composition is mandatory on the Kaufland tab for textiles, so fill it in even if
you were not asked for it elsewhere. The product safety contact
works the same way: name, e-mail address, address, phone number and URL. Fill them in and
validate again.

### FAQ

#### Can e-tailize apply for me?

Sign up yourself. Rather not? Expansion does it for you. Kaufland decides either way, and
once Kaufland admits you, we link your account.

#### Which countries can I sell in?

The storefront you pick in "Where do you offer your products?" decides where the connection
sells. The seven storefronts named above are the ones we connect.

## Sell on Amazon: requirements, registration and GPSR
URL: https://e-tailize.com/help/marketplaces/sell-on-amazon-requirements-registration-and-gpsr/
Category: Marketplace guides
Last verified: 2026-09-07

What Amazon asks before you can sell, how the connection is made with a login instead of a key, and the GPSR details per brand.

### Before you start

Amazon asks more of a seller than most marketplaces, and it asks for it up front. You need
a professional seller account, a business e-mail address or an Amazon customer account, a
credit card that can be charged, a valid passport or ID for the identity check, your
business registration details including a VAT number, GS1 codes for your products and a
brand registration. Selling on Amazon as a private individual is not possible.

We connect the Amazon storefronts for the Netherlands, Belgium, Germany, France, Italy,
Spain and Sweden. Each one is its own connection, so a second country means a second
connection.

> [!NOTE]
> Amazon does not work with an API key. The wizard shows one button that takes you to
> Amazon, where you log in and give e-tailize permission. Your credentials never pass
> through e-tailize and never belong in a chat.

### Steps

1. Sign up with Amazon yourself. Rather not? Expansion does it for you.
2. Complete the identity check at Amazon with your passport or ID.
3. Tell us in the app chat once your seller account is live, so we can make the connection
   with you.
4. Open "Connections" under "Settings" in the left menu, or click "New connection" on the
   "API connections" page.

   

5. Pick "Marketplace" in the chooser, next to "Shipping", "WMS" and "CMS", and click the
   Amazon logo of the country you sell in.
6. Fill in "Connection name", your own reference, then click the connect button and log in
   at Amazon. Save at the bottom right.
7. Fill the "Sku" field on the "Main product" tab of every product. A listing without a SKU
   never goes through on Amazon.
8. Fill in your manufacturer and responsible person details in Seller Central, in the GPSR
   dashboard at the top right. You do that per registered brand, or by hand if you have no
   brand registered.
9. Validate and list your products. [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that
   screen step by step.

### What happens next

The decision is Amazon's. Acceptance leans heavily on your product range, your current
sales and your customer satisfaction scores.

Once the connection stands, your Amazon orders come into e-tailize under "Fulfillment" and
then "Orders", like your other channels.

### Common problems

#### The connection does not go through

Open e-tailize in an incognito window, pick the right country and allow both windows that
e-tailize opens: after the first one you log in at Amazon again. [The connection with a
marketplace will not go through](https://e-tailize.com/help/troubleshooting/no-connection-between-a-marketplace-and-e-tailize/) covers the rest.

#### Amazon refuses your images

At least 85% of the photo has to be the product itself, with little or nothing else in the
frame. The main image needs a pure white background (RGB 255) and at least 1000 pixels on
the longest side, 1600 or more is optimal for the zoom. JPEG is preferred, TIFF and GIF are
accepted.

#### The product has no identifier

Amazon needs a GTIN, UPC, ISBN or EAN to know which product you are offering. You request a
code at GS1, or an exemption if you qualify. The SKU is something else: your own reference
for your own stock.

### FAQ

#### Can I sell on Amazon as a private individual?

No. A professional seller account with business registration details and a VAT number is
the minimum.

#### Do I need a registered brand for GPSR?

Amazon lists brand registration among the requirements to start selling. Without a
registered brand the brand field goes to "Generic", and you fill the GPSR details in by
hand instead of per brand in the dashboard.

## Sell on MediaMarkt Germany: the application
URL: https://e-tailize.com/help/marketplaces/sell-on-mediamarkt-germany-application/
Category: Marketplace guides
Last verified: 2026-09-07

What MediaMarkt asks of a seller, which details to gather for the application, and the three fields the connection needs.

### Before you start

MediaMarkt sets two hard conditions before anything else. Your headquarters have to be
inside the European Union and your company has to be registered there, and every product
you offer needs an EAN. A product without an EAN cannot be listed on the platform at all.

MediaMarkt charges a fixed monthly fee and a commission that differs per category. The
current amounts are on their seller pages.

The main categories are Media, Electronics, TV, Appliances, Game Consoles, Household
Appliances and Accessories.

> [!NOTE]
> MediaMarkt runs on Mirakl, so the wizard asks for a key, a country and a store id. If you
> already connected another Mirakl marketplace, this is the same form.

### Steps

1. Check the two conditions: your company registered inside the EU, and an EAN on every
   product you want to sell.
2. Collect your company details: company name, brand name, your first and last name, phone
   number, the marketplaces you sell on today, your revenue on those marketplaces and your
   webshop URL.
3. Apply to MediaMarkt yourself with those details, through their website. MediaMarkt
   reviews every application. Stuck? Expansion does it for you.
4. Tell us in the app chat as soon as MediaMarkt accepts you, so we can make the link to
   MediaMarkt DE with you.
5. Create the API key in the MediaMarkt back office once your seller account is live, and
   note your store id.
6. Open "Connections" under "Settings" in the left menu, or click "New connection" on the
   "API connections" page, and pick "Marketplace".

   

7. Click the MediaMarkt logo in the grid. "Fill in required connection tokens" opens below
   it.
8. Fill in "Connection name", "API KEY", "Where do you offer your products?" with Germany
   and "Store Id", then click "Save".
9. Add the MediaMarkt tab to your categories, validate and list. [Get a product
   live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.

### What happens next

MediaMarkt decides on your application. Acceptance leans on your product range, your
current sales and your customer satisfaction scores.

Your products go live on the platform only after an upload that came through without
errors. The legal product information stays your responsibility as the seller, also for
what you copied from a supplier.

### Common problems

#### "Invalid response from e-tailize"

Check three things against your seller account: the API key, the "Store Id" and the country
you picked. All three right and the message stays? Then ask in the app chat and name the
marketplace, the exact message and the "Store Id" you used.

#### Products stay stuck on missing mandatory fields

The block comes from e-tailize, not from MediaMarkt: a product version that misses a
required field gets the status missing mandatory fields before anything is uploaded. The
required fields that are still empty are created on the version, so you fill them in place.
Open the MediaMarkt tab of one of the blocked products and fill every mandatory field, the
long description included, then validate again.

### FAQ

#### Which country do I pick?

The one your seller account is for. MediaMarkt runs several country storefronts and you
choose yours in "Where do you offer your products?", so a second country is a second
connection.

#### What does MediaMarkt expect in a title?

Put only the model or product name in the title, nothing promotional. Check the current
guidelines in your MediaMarkt back office.

## Sell on Conrad: the application
URL: https://e-tailize.com/help/marketplaces/sell-on-conrad-application/
Category: Marketplace guides
Last verified: 2026-09-07

What to have ready for the Conrad application, which categories they sell, and the three fields their connection asks for.

### Before you start

Conrad is a technical marketplace, and it shows in the product data they ask for. Have the
category, the title, the brand, the item number, the content information, the
manufacturer's part number, the images and a full product description ready before you
apply. Conrad charges a monthly subscription fee plus a commission on every item sold, and
the current amounts are on their seller pages.

The main categories include:

- Computer & Office
- Multimedia
- Leisure, Car & Household
- Tools & Workshop
- Installation Technology & Lighting
- Cables & Connectors
- Measurement Technology & Energy
- Development Kits & Teaching Packages
- Active Components
- Passive Components
- Electromechanics
- Automation

> [!NOTE]
> Conrad runs on Mirakl, so the wizard asks for a key, a country and a store id. If you
> already connected another Mirakl marketplace, this is the same form.

### Steps

1. Check whether your range fits these categories, and get your product data together,
   the manufacturer's part number included.
2. Collect your company details: company name, brand name, your first and last name, phone
   number, the marketplaces you sell on today, your revenue on those marketplaces and your
   webshop URL.
3. Apply to Conrad yourself with those details, through their website. Conrad reviews
   every application. Stuck? Expansion does it for you.
4. Create the API key in the Conrad back office and note your store id. Let us know in the
   app chat as soon as Conrad approves your seller account, then we make the link with
   Conrad.
5. Open "Connections" under "Settings" in the left menu, or click "New connection" on the
   "API connections" page, and pick "Marketplace".

   

6. Click the Conrad logo in the grid. "Fill in required connection tokens" opens below it.
7. Fill in "Connection name", "API KEY", "Where do you offer your products?" and "Store
   Id", then click "Save".
8. Add the Conrad tab to your categories, validate and list. [Get a product
   live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.

### What happens next

Conrad decides on your application. Acceptance leans on your product range, your current
sales and your customer satisfaction scores, so a complete application with real product
data behind it is the only thing you can steer.

Once the connection stands, your Conrad orders come into e-tailize under "Fulfillment" and
then "Orders", with the same "Open", "Processing" and "Closed" filters as your other
channels.

### Common problems

#### "Invalid response from e-tailize"

Check three things against your seller account: the API key, the "Store Id" and the country
you picked. All three right and the message stays? Then ask in the app chat and name the
marketplace, the exact message and the "Store Id" you used.

#### Products will not validate on missing attributes

Conrad works with technical attributes per category, and a missing part number or content
detail blocks a product. Open the Conrad tab of a blocked product, fill the fields the
screen marks and validate again.

### FAQ

#### Do I need the manufacturer's part number?

Yes, keep it at hand. It is one of the fields Conrad expects in your product data, next to
the brand, the item number and the content information.

#### What if my range is not in those categories?

The list above is not exhaustive, so a range outside it can still fit. Ask in the app chat
whether your range fits Conrad.

## Sell on Douglas: registering as a seller
URL: https://e-tailize.com/help/marketplaces/sell-on-douglas-registration/
Category: Marketplace guides
Last verified: 2026-09-07

Douglas selects its sellers itself. How you find their criteria, reach the right department and connect once you are in.

### Before you start

Douglas is a retailer for cosmetics and personal care, and it picks its sellers itself.
There is no open sign up form: you contact their purchasing or sales department and follow
their terms and their procedure.

That makes your preparation the work. Douglas has its own requirements for quality,
certifications and packaging, and those requirements decide the conversation more than your
sales figures do.

> [!NOTE]
> Douglas runs on Mirakl, so the wizard asks for a key, a country and a store id. If you
> already connected another Mirakl marketplace, this is the same form.

### Steps

1. Open the Douglas website and look for the page for suppliers or sales partners. That
   page carries their registration process and their requirements.
2. Read the requirements against your own range: quality, certifications, packaging and
   anything else they name for the products they accept.
3. Find the contact details of the purchasing or sales department on that page, an e-mail
   address, a phone number or a form.
4. Contact that department and say you want to sell through Douglas. Have your company
   details and your product information ready, certifications and accreditations included.
5. Follow the instructions you get back. That can be an application form, samples of your
   products or other documentation.
6. Wait for their answer. It can take a while, they receive a lot of applications. Heard
   nothing after a reasonable period? Then contact them again and ask about the status of
   your application.
7. Tell us in the app chat once your seller account is live, and create the API key in the
   Douglas back office. Note your store id.
8. Open "Connections" under "Settings" in the left menu, then click "New connection" on the
   "API connections" page and pick "Marketplace".

   

9. Click the Douglas logo in the grid, fill in "Connection name", "API KEY", "Where do you
   offer your products?" and "Store Id", then click "Save".

### What happens next

Douglas decides on your application, and the steps above are general: their own procedure
can differ, and the guidelines on their website win over anything written here. Ask them
directly when something is unclear.

Once the connection stands, add the Douglas tab to your categories, validate and list. [Get
a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.

### Common problems

#### "Invalid response from e-tailize"

Check three things against your seller account: the API key, the "Store Id" and the country
you picked. All three right and the message stays? Then ask in the app chat and name the
marketplace, the exact message and the "Store Id" you used.

### FAQ

#### Can e-tailize apply for me?

Apply yourself, they review: the contact with the purchasing department is yours and the
decision is theirs. Stuck? Expansion does it for you. Once your account is live, we walk
you through the connection wizard.

#### Do they want samples?

They can ask for them. Samples, an application form and extra documentation are all normal
steps in their procedure, so keep your product information and certifications at hand.

## Fnac and Darty: a connection set up with our team
URL: https://e-tailize.com/help/marketplaces/fnac-and-darty-a-connection-set-up-with-our-team/
Category: Marketplace guides
Last verified: 2026-09-07

Fnac and Darty are not in the connection wizard. Collect your seller details and our team sets the connection up on your account.

### Before you start

You need a seller account at Fnac or Darty, or an application that is running.

Fnac and Darty are not in the connection wizard in e-tailize, so their logo is not between
the other marketplaces and there is no form for you to fill in. Our team sets the connection
up on your account instead.

Collect your details first. The connection uses a Fnac Darty key, a partner id and a shop
id, and for some sellers also a Mirakl Darty API key and a store id. Fnac hands these out
in its own seller tools. Fnac moved its product tooling to the new Catalog Portal early in
2026, so the API keys are managed there now.

> [!WARNING]
> Never paste a key or a secret into a chat message or an e-mail. Tell us that your details
> are ready and we take it from there.

### Steps

1. Check that your seller account at Fnac or Darty is active, or that your application is
   running.
2. Log in to the Fnac Catalog Portal with that seller account and collect your API key
   there.
3. Write down the partner id and the shop id of your seller account.
4. Check whether a Mirakl Darty API key and a store id apply to your account as well.
5. Ask us in the chat for a Fnac or Darty connection, and say that your details are ready.

### What happens next

Our team creates the connection on your account from the details you give us. Your key is
stored as a secret, so it does not end up in a chat or in a log. It is not a connection you
open or manage yourself in e-tailize. We confirm when it is live and we keep it running for
you.

Fnac works from one shared catalogue, so an EAN or an ISBN is mandatory and the matching
runs on that identifier. A product without a valid identifier is refused instead of
created, and a match lands on the existing product sheet instead of making a second one.
Content is in French, and product creation through the API covers Fnac.com FR and
Fnac.be. The day to day handling of your products on Fnac and Darty runs through our team.

### Common problems

Your offers stopped updating. Fnac manages the API keys in the Catalog Portal since its
migration, so a key that was renewed or withdrawn there can break a working connection
without anything changing in e-tailize. Renew the key in your Fnac portal and ask us to
store the new one.

Offers come back with errors. What you read per EAN is the message Fnac itself wrote,
passed through unchanged, so judge it against the product it names and fix that product
before you push again.

A push comes back with a technical message only, without a product or a field. There is
nothing to read back per product, so send us the moment of the run and the message you see,
and we trace that run for you.

### FAQ

#### Can I connect Fnac myself in the wizard?

No. Fnac and Darty do not appear in the wizard, so there is nothing for you to fill in. Ask
us in the chat and we set the connection up on your account.

#### What is the maximum title length on Fnac?

Fnac publishes its field limits in the Fnac Products API documentation, which sits behind
your own seller login. Look them up in the Catalog Portal with your seller account, or ask
us.

#### Do I need an EAN for every product?

Yes, an EAN or an ISBN. Fnac works from one shared catalogue and the matching runs on that
identifier, so a product without a valid one is refused rather than created.

### Related

- [Which marketplaces, webshops and warehouses you can connect](https://e-tailize.com/help/connections/which-marketplaces-webshops-and-warehouses-you-can-connect-and-what-to-do-if/)
- [The connection with a marketplace will not go through](https://e-tailize.com/help/troubleshooting/no-connection-between-a-marketplace-and-e-tailize/)
- [Read the listing status and errors](https://e-tailize.com/help/listing/read-the-listing-status-and-errors/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Google Shopping and e-tailize
URL: https://e-tailize.com/help/marketplaces/google-shopping-and-e-tailize-where-it-stands-today/
Category: Marketplace guides
Last verified: 2026-09-07

Google Shopping is not a connection you can add yourself, and what that means for your product data, your imports and your orders.

### Before you start

Google Shopping is not a marketplace you sell on. It is a shopping surface: a shopper who
clicks your Google listing lands in the store that offers the product and buys there. That
single difference explains most of what follows.

In e-tailize, Google Shopping is not one of the connections you can add yourself. Click
"New connection", pick "Marketplace", and Google Shopping is not in the logo grid. That is
not a gap in your account and not a permission you are missing: it is the same for everyone.

Ask us in the chat if Google Shopping matters for your business and we will tell you what is
possible for your account.

> [!NOTE]
> Nobody can enable Google Shopping from the connection screen, so an account that finds it
> missing is behaving normally.

### What happens next

If you ask us about Google, we look at what is possible for your account. Google Shopping is
not a channel you set up yourself, so the route runs through us.

Two things are worth doing while you wait.

- Keep your catalog complete. What you import and enrich in e-tailize is not tied to one
  marketplace until you build the marketplace tab for it, so a clean catalog is ready for
  whatever channel you add next. See [Ways to import your products](https://e-tailize.com/help/import-products/ways-to-import-your-products/).
- Do not wait on an importer for Merchant Center. Google Merchant Center is not one of the
  import sources. Your webshop, a CSV file, a bol export and adding a product by hand are.
  If your product data only lives in Merchant Center, export it there as a spreadsheet and
  bring it in with the CSV import, mapping each column to a field in e-tailize. Attribute
  names will not line up one to one, so count on that mapping step. See
  [Import products with a CSV file](https://e-tailize.com/help/import-products/import-products-with-a-csv-file/).

### Common problems

You cannot find Google Shopping when you add a connection. Google Shopping is not in the
logo grid, and that is not a fault in your account. No role, plan or setting unlocks it, so
there is no click path worth hunting for.

Your products look fine in e-tailize but Merchant Center disapproves them. e-tailize does
not show Google's item level issues in the app, so a green product here says nothing about
Google's verdict. Read those issues in the Diagnostics view of Google Merchant Center, where
each one carries a code, a description, a detail, a resolution and a servability. The
resolution text names the attribute at fault. Correct that attribute in the source that
feeds Merchant Center; the route to Google runs through that source, not through e-tailize.

You see clicks from Google but no Google orders in e-tailize. There is no Google order feed.
The sale happens in the store the shopper landed in, so those orders reach e-tailize through
that store's own connection, and they carry that source, not Google. See
[See your orders per marketplace or webshop](https://e-tailize.com/help/orders-and-fulfilment/see-your-orders-per-marketplace-or-webshop/).

### FAQ

#### Can I connect Google Shopping myself?

No. Google Shopping is not offered when you add a marketplace, so there is no wizard to
complete, no key to paste and no login to approve. Ask us in the chat if you want it looked
at for your account.

#### Does a green validation in e-tailize mean Google approves my products?

No. A validation checks your products against the rules e-tailize holds, inside e-tailize.
For Google nothing is checked with the marketplace before you publish, so the verdict is
made in Merchant Center after your data arrives there.

#### What does Google expect from titles, descriptions and images?

Google sets its own limits for title length, description length and image formats, and it
disapproves images that are too small. Google revises this specification, so read the
current numbers in Google's product data specification before a big rewrite.

#### Can I import my Merchant Center feed into e-tailize?

Not directly. Merchant Center is not an import source. Export your feed there as a
spreadsheet and use the CSV import, where every column is mapped to a field in e-tailize.

### Related

- [Which marketplaces, webshops and warehouses you can connect](https://e-tailize.com/help/connections/which-marketplaces-webshops-and-warehouses-you-can-connect-and-what-to-do-if/)
- [Ways to import your products](https://e-tailize.com/help/import-products/ways-to-import-your-products/)
- [Import products with a CSV file](https://e-tailize.com/help/import-products/import-products-with-a-csv-file/)
- [See your orders per marketplace or webshop](https://e-tailize.com/help/orders-and-fulfilment/see-your-orders-per-marketplace-or-webshop/)

## Praxis and Brico: meet the Maxeda rules for product data
URL: https://e-tailize.com/help/marketplaces/praxis-and-brico-product-list-guidelines/
Category: Marketplace guides
Last verified: 2026-09-07

The Maxeda rules your product data has to meet on Praxis and Brico: titles, description, USPs, images and languages.

### Before you start

Praxis and Brico are the two channels of Maxeda, and they share one set of content rules.
Configure both channels the same way, because a product that is approved on one and
incomplete on the other still costs you the sale.

One rule sits above all the others: every mandatory field has to be filled in. Maxeda does
not approve product data with a gap in it, on either channel.

Your data goes out in Dutch and in French, so plan for both languages from the start rather
than translating afterwards.

### Common problems

#### The title is refused or cut

Maxeda prescribes the word order and the maximum length of a title, and both differ per
language. Follow the title rule for the language you list in, from the guidelines in your
Maxeda back office.

#### The description is too thin

Maxeda sets a minimum length. Cover what the product is, what you use it for, the
maintenance it needs, what is in the box and the legal warranty, and use HTML to give the
text structure.

#### A USP is missing in one language

Maxeda asks for a fixed number of USPs, in every required language, each within a maximum
length. Three in Dutch and two in French is an incomplete product, so write them in every
language before you list.

#### The images are too small or too few

Maxeda sets a minimum number of images per product and a minimum size per image. Check the
current numbers in your Maxeda back office.

#### A number with a comma

Always write a number with a full stop as the decimal separator, never with a comma. That
one applies to every numeric field, dimensions and weights included.

### FAQ

#### Do Praxis and Brico need separate product data?

No, the rules are the same, but both channels have to be configured identically. Check both
before you conclude that a product is live, and give Maxeda up to a week to review a
submission before you treat a product that is not yet visible as a fault.

#### What does Maxeda expect around shipping and returns?

State your expected delivery time and then keep to it. Maxeda sets the shipping and returns
policy for the channel, including the return label, so follow what your Maxeda back office
prescribes.

#### Where do I find the current Maxeda guidelines?

In your own Maxeda back office. Their full guide is not public, so the back office is the
place where a changed rule shows up first.

## Fulfilment by bol (LVB): what changes in e-tailize
URL: https://e-tailize.com/help/marketplaces/fulfilment-by-bol-lvb-what-changes-in-e-tailize/
Category: Marketplace guides
Last verified: 2026-09-07

bol ships your LVB products and holds their stock. See what the listing page shows for an LVB connection and what you still set yourself.

### Before you start

LVB is the service where bol stores and ships part of your assortment from its own warehouse.
You need a bol connection in e-tailize and the list of products bol fulfils for you.

Which EAN codes run through LVB is registered by e-tailize, not by you, so ask us in the chat
first. After that the listing page carries a connection whose name starts with "e-tailize LVB",
next to the bol connection you already had.

### Steps

1. Click "Listing" in the left sidebar. The page "List product content & offers" opens with a
   card for every connection you can list on.

   

2. Click the card of the connection whose name starts with "e-tailize LVB".
3. Read the block "e-tailize LVB" above the table. It says: "The following products have been listed through e-tailize LVB You are free to modify the price. The stock and shipping are both handled by Bol You can see the actual stock on Bol.com here".
4. Look at the columns of the table: "Ean", "Title", "Stock", "Base price" and "Listing price".
   "Ean" holds a checkbox you tick to pick the row, "Base price" is the field you type in, and
   "Title", "Stock" and "Listing price" are there to read.
5. Type the new amount in "Base price" for every product you want to reprice.
6. Tick the checkbox in front of the EAN of every product you want to update.
7. Click "List offers" to send the offer update to bol.
8. Open "Fulfillment" in the left sidebar and then "Stock & order configuration" if you also
   ship products yourself.

   

### What happens next

bol keeps the stock and the shipping of the products in the LVB block, so the number in "Stock"
is not what makes the offer sellable there.

The price you send with "List offers" goes to bol as an offer update. There is no content step
and no validation on this connection.

The switches on "Stock & order configuration" keep deciding where stock, orders and track and
trace travel between your other connections.

### Common problems

**No "Bulk edits" and no "Product listing status" on this connection.** That half of the listing
page is drawn for a connection that is not an LVB one. On an LVB connection you get the block
"e-tailize LVB", and you change a price per row in "Base price".

**"Stock" does not match your warehouse.** bol handles the stock of an LVB product, so your own
quantity does not govern that offer.

**No connection whose name starts with "e-tailize LVB".** The products bol fulfils are registered
on our side, so ask us in the chat.

**The page answers with "Please select items to update".** Nothing was ticked, so no offer update
left e-tailize. Tick the checkbox in front of the EAN first, then click "List offers" again.

### FAQ

#### Do I validate and list LVB products the normal way?

No. The listing page draws "Product listing status" and "Bulk edits" only for a connection that
is not LVB. On the LVB connection you type in "Base price" and tick the checkbox in front of the
EAN of every row you send.

#### Can I change the price of an LVB product?

Yes. The block says you are free to modify the price. Type it in "Base price", tick the checkbox
in front of its EAN and click "List offers".

#### Where do I see the real stock of an LVB product?

At bol. The block says the stock and the shipping are both handled by bol, and points you there
for the figure that counts.

#### Do LVB orders show up in my e-tailize reporting?

No. LVB orders are not part of the reporting, so read those figures at bol.

#### How do my EAN codes get into the LVB flow?

We register them for you. Name the products bol fulfils in the chat, and the "e-tailize LVB"
connection appears on your listing page.

### Related

- [Connect your bol account](https://e-tailize.com/help/connections/connect-your-bol-account/)
- [Content versus offers, and why you list](https://e-tailize.com/help/listing/content-versus-offers-and-why-you-list/)
- [Read the fulfilment screen](https://e-tailize.com/help/orders-and-fulfilment/the-fulfilment-screen/)
- [Synchronise stock to your marketplaces](https://e-tailize.com/help/stock/synchronise-stock-to-your-marketplaces/)

## Fix bol listing errors: publish, duplicate offer, not for sale
URL: https://e-tailize.com/help/marketplaces/bol-listing-errors-publish-failures-duplicate-offers-and-products-not-for-sale/
Category: Marketplace guides
Last verified: 2026-09-07

Read what bol answers after a push and fix it: a failed publish, a timeout, a duplicate offer or an offer that stays offline.

### Before you start

bol judges your content after it has received it, not before. e-tailize checks your product
against the category definition it holds, but the verdict comes back from bol itself, after
"List content" or "List offers". So a product that looked complete before the push can still
come back refused.

You read that answer on the Listing page: "Product listing status" holds your validated
products, with "List content" and "List offers" under the grid.

### Steps

1. Click "Listing" in the left sidebar and pick the tile of your bol connection.
2. Select your products and click "List content".
3. Once the content push is done, the panel "Listing validation" comes up: click "Submit offers" there.
4. Did bol refuse anything? Then "Offer response" stands above the grid: "Ean" says which
   product it is, "Message" is what bol sent back, "Name" and "Value" name the field and the
   value it received.
5. Look that EAN up on your products page and open the bol tab of the product.
6. Correct the field that "Name" points at, and save the product.
7. Validate the product again.
8. Run "List content" again, then click "Submit offers" in the "Listing validation" panel that comes up.

### What happens next

A push runs in the background: e-tailize waits for bol to answer per product. Nothing is
reported as listed on an answer that did not succeed. The refusals come back in "Offer
response" once that push finishes, and the product keeps showing the refused field until you
push again.

One case repairs itself: when bol answers that an offer for that EAN already exists,
e-tailize picks up that existing offer and starts the publish again on its own.

### Common problems

#### "Bol.com reported an error during publishing;"

The message continues with bol's own reason for refusing. That part is written by bol, so
read it literally: it names the field or the rule that blocked the product.

#### "Bol.com reported that the product publish operation timed out, the operation did not complete. Please try again at a later time."

bol did not finish the publish. Nothing in your data has to change, so run the push again
later. bol can also block a push because too many requests arrived at once, and that one is
waiting too, not editing.

#### The message starts with "[Duplicate Offer]"

It names an existing offer, the EAN and the condition: your own bol account already carries
an offer for that EAN. e-tailize resolves this one itself, so do not delete the offer at bol
and do not give the product a second EAN. Does the same EAN keep coming back with it? Ask us
in the chat.

#### The offer exists, but the article is not for sale on bol

bol keeps an offer offline while required content is missing, so the offer can be there while
the article is still not for sale. bol names per EAN which attributes it misses. Fill those on
the bol tab of that product, validate it, and run "List content" again.

#### "An unknown error occurred. Bol.com reported processStatus"

If you see this message, copy the whole line, EAN included, and ask us in the chat: we look
that run up for you.

### FAQ

#### Why do these errors only show up after I list?

Because bol makes the judgement itself. Validation tests your product against the category
definition we hold, and bol judges the content once it has it.

#### Which fields are mandatory for my bol category?

The ones bol marks mandatory in the category you mapped to, so the list follows that category
and changes when bol changes it. An error about a field that is not on your tab? Click
"Refresh category" on that category's card and wait for the sync. The new fields then stand
on the tabs: fill them in, validate and list again.

#### I get "Product does not exist" on "List offers"

That is a waiting status: the content is not in bol's catalogue yet, or not approved there
yet. [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/) covers it.

#### Can I run "List offers" before "List content"?

No. Content puts the product in bol's catalogue, the offer attaches your price, stock and
delivery promise to that entry.

### Related

- [Content rules for bol](https://e-tailize.com/help/marketplaces/content-rules-for-bol/)
- [Read the listing status and errors](https://e-tailize.com/help/listing/read-the-listing-status-and-errors/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Connect your bol account](https://e-tailize.com/help/connections/connect-your-bol-account/)

## Kaufland: read the listing result and fix refused products
URL: https://e-tailize.com/help/marketplaces/kaufland-read-the-listing-result-and-fix-refused-products/
Category: Marketplace guides
Last verified: 2026-09-07

Read what Kaufland sends back after a content push, find the EAN and the field behind a refusal, and correct it the right way.

### Before you start

You need a Kaufland connection and products that passed validation for it: a product that is
not on Kaufland yet only appears in the listing grid once it is validated. Kaufland runs on
its own API and not on Mirakl, so instructions for a Mirakl marketplace do not apply here.

Listing is two pushes in a fixed order. "List content" puts the product in Kaufland's
catalogue, "List offers" attaches your offer to it. What you read here is the result of the
first one.

> [!NOTE]
> Kaufland checks your product data after it arrives, not while you send it. A run that comes
> back without issues is an acceptance, not an approval.

### Steps

1. Click "Listing" in the left sidebar and pick the Kaufland tile. "Product listing status"
   opens with the products of that connection.
2. Select the products you want to send and click "List content". Leave the tab open while
   the run is busy.
3. Read the panel "Listing validation" once the run is done. "All entries validated without
   issues." means nothing came back, and when that sentence is absent the table below it
   holds the entries with issues.
4. Every row with a red icon in the "Validation status" column carries its error card
   directly underneath. That card opens with "Placing this product to the marketplace
   returned errors. Depending on the marketplace data may be partially updated", and every
   error under it stands as a "Functional error" holding the text Kaufland sent back. On
   Kaufland each line of that text starts with the word "Field", then the name of the field,
   a colon and the message. The "Technical error" box next to it stays empty here.
5. Note the EAN and the field name of every line. That pair is the whole fix: one EAN, one
   field.
6. Look the product up under "Products" by its EAN and correct the named field on its
   Kaufland tab. The message behind the field name is written by Kaufland, so it says what
   Kaufland expects there.
7. Save the product with "Save & close" at the top right.
8. Validate the product again and click "List content" for it once more. Click "List offers"
   when the content is through.

### What happens next

"Submit offers" under the result panel stays disabled as long as an entry has issues, so a
content run has to come back clean before your offers can go.

A clean run means Kaufland accepted your data, not that the product is live. Kaufland keeps a
status per EAN and works through it in its own time. That status carries the final verdict,
and the reason for a refusal that arrives after the acceptance.

### Common problems

#### The message is nothing but a long code

That code is our reference to the run. There is nothing in your product data to fix: ask us
in the app chat with the EAN and that code, and we look the run up.

#### "does not comply with the expected SI unit"

A length or a weight has to carry its unit, for example 250mm. This one comes from e-tailize
before anything reaches Kaufland, so fix it on the Kaufland tab: take the unit from the hint
next to the field, then validate again.

#### An error that arrives after "List offers"

That one does not stand in "Listing validation" but in a panel called "Offer response" above
the grid, with the columns "Ean", "Message", "Name" and "Value". You fix it the same way: find
the EAN, correct the field, push again.

### FAQ

#### Can I list the product again under a second EAN to get it live?

No. Kaufland does not allow one product under more than one EAN, so a second EAN is not a
way around a refusal. Correct the field the error names instead, and check Kaufland's seller
guidelines for what it expects.

#### e-tailize reported no problems, so why is the product not on Kaufland?

Because the check runs afterwards. Your data was accepted, and Kaufland's own status per EAN
is what tells you whether it passed.

### Related

- [Sell on Kaufland: apply, connect and list](https://e-tailize.com/help/marketplaces/sell-on-kaufland-apply-connect-and-list/)
- [Content rules for Kaufland](https://e-tailize.com/help/marketplaces/content-rules-for-kaufland/)
- [Read the listing status and errors](https://e-tailize.com/help/listing/read-the-listing-status-and-errors/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Allegro listing errors and content rules
URL: https://e-tailize.com/help/marketplaces/allegro-listing-errors-and-content-rules/
Category: Marketplace guides
Last verified: 2026-09-07

Read an Allegro error, fix the field it names in your mapping and list again, with the content rules Allegro enforces.

### Before you start

Two different things go wrong on Allegro and the fix is not the same. A validation error
stops the product inside e-tailize, before anything is sent. A listing error comes back from
Allegro after "List content", and it always names the EAN, the field and the value Allegro
refused.

On Allegro every offer hangs on a product in the Allegro catalogue, so the order is fixed:
"List content" first, "List offers" after.

### Steps

1. Open the [listing page](https://app.e-tailize.eu/tabs-listing) and pick the Allegro tile.
2. Read the error on the product that failed and note the EAN, the field and the value it
   names.
3. Click "Products" in the left sidebar and look the product up by that EAN.
4. Open the Allegro PIM tab on that product.
5. Correct the field the error names, using what the error message says Allegro expects.
6. Click "Save & close".
7. Click "Validation" in the left sidebar, open the Allegro category card and click
   "Validate products".
8. Go back to "Listing" and click "List content".
9. Click "List offers" once the content is through.

### What happens next

Allegro checks in two passes: it answers the call straight away and verifies the product in
its own catalogue afterwards. A send that returns no error is not proof that the product is
live.

A product Allegro accepted but cannot find yet reports "Allegro accepted the product
proposal, but the catalog product is not searchable by EAN or exact product name yet". This
is a wait state, not a data error: wait for the catalogue check and run "List content" again
before you create the offer.

### Common problems

**Identifier missing.** "Reference or EAN is required." The EAN usually exists in the Main
Tab but is not mapped on the Allegro tab, so check the mapping before you go looking for the
EAN itself.

**Title too long.** "Allegro product name cannot be longer than 75 characters." Allegro
itself asks for 12 to 75 characters and at least three words, so a very short title is
refused as well.

**Category fields empty.** "At least one product parameter is required to submit Allegro
product content." Allegro publishes its required parameters per category. Click
"Refresh category" on the category card to pull the current list.

**Safety information.** "Allegro safety information is required for new or GPSR-updated
product offers. Provide safety information text." The text has a cap: "Allegro safety
information text cannot be longer than 5000 characters." A new offer also needs a producer:
"Responsible producer is required for new offers or when the current offer does not already
contain one."

**Prices.** "Base price must be greater than zero." On the Hungarian market,
"Hungarian Allegro prices must be whole HUF amounts ending in 0 or 5."

**Images.** "Image URL must be an absolute HTTP or HTTPS URL.", "Image URL must not include
credentials." and "Image URL host is not allowed." all point at the same fix: rehost the
image on a public https address.

### FAQ

#### My own brand is not in the brand field. What now?

Allegro has to register the brand on its side before it comes through the API and shows up
in e-tailize. Ask Allegro to register it. Until then you can list under a different brand and
change it afterwards.

#### The validation asks for a long list of mandatory fields. Do I fill them one by one?

No. Click "Validate products" on the category card and work in the "Resolve mapping fields
errors" panel: set the value once, or click "Convert to reference field" and point it at the
Main Tab field that already holds the value. Click "Apply to all products" so it lands on
every product in that validation, then click "Continue mapping". Values that come out of
your own data you fill in the Main Tab first, so they flow through.

#### May I use AI generated images on Allegro?

Yes. Since 29 July 2026 Allegro asks you to label images that are made or edited
with AI, following the EU AI Act. The label is the obligation, not a ban.

#### How many images may an Allegro offer carry?

Allegro allows up to 16 images per offer, and the main image wants a white background and no
watermark. Those are Allegro's own rules, so check its help pages when you are in doubt.

#### I sell on more than one Allegro country. Why does one market ask for a base price?

A market other than the one your seller account is authenticated on needs a base marketplace
price above zero: "Listing must contain a base marketplace price greater than zero when
selected Allegro marketplace differs from the authenticated seller base marketplace."

### Related

- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Read the listing status and errors](https://e-tailize.com/help/listing/read-the-listing-status-and-errors/)
- [Link Main Tab fields to your PIM tab](https://e-tailize.com/help/validation/link-main-tab-fields-to-your-pim-tab/)
- [Sell on Allegro](https://e-tailize.com/help/marketplaces/sell-on-allegro/)

## Cdiscount listing errors: catalog first, then the offer
URL: https://e-tailize.com/help/marketplaces/cdiscount-listing-errors-catalog-first-then-the-offer/
Category: Marketplace guides
Last verified: 2026-09-07

Read the Offer response panel on Cdiscount, fix the identifier and catalog messages, and publish your content before you push your offers.

### Before you start

Cdiscount runs on Octopia, the marketplace platform of Cdiscount. Octopia works in two
layers: product content sits in the catalog under your EAN, and your offer attaches to that
entry. The order is fixed. "List content" first, "List offers" after
that. Push an offer for a product that is not in the catalog yet and it comes back refused,
every time.

Cdiscount answers in two panels on the "Listing" page. What the offer run refuses lands
above the product grid, in the panel "Offer response". What the content run refuses lands in
its own panel, "Listing validation". Both have the same four columns: "Ean", "Message",
"Name" and "Value". "Name" is the field the message is about on the checks e-tailize runs
itself. On a line Cdiscount sends back, "Name" holds the integration status of that offer
and "Message" carries what the marketplace reported.

### Steps

1. Open ["Listing"](https://app.e-tailize.eu/tabs-listing) and pick your Cdiscount tile.
2. Select your products and click "List offers".
3. Read the panel "Offer response" that now stands above the grid: the "Message" and the
   "Name" of every line.
4. Add the missing identifier on the product for "Missing GTIN/EAN." (name "gtin") and for
   "Missing sellerExternalReference (Sku/Reference)." (name "sellerExternalReference").
   Both are checks inside e-tailize, so nothing reached Cdiscount yet.
5. Select the products that gave you "Product does not exist in Octopia catalog. Create the
   product before publishing an offer." and click "List content".
6. Read the panel "Listing validation" that takes the place of the grid after that content
   run. Once it says all entries validated, click "Submit offers" in that panel.
7. Pick your Cdiscount tile again to bring the product grid back, then correct what "Name"
   points at for every line that is left. On a line that carries a status in "Name", the fix
   comes from "Message". The price sits on the grid, in "Base price", "Increase price (€)"
   and "Increase price (%)". The values for "condition", "deliveryMode" and
   "priceMustBeAligned" have no input on this page: they come from the product specifics
   behind your Cdiscount PIM tab mapping or from the connector default.
8. Select those products again and click "List offers".

> [!NOTE]
> The category and its mandatory attributes come from Cdiscount itself. e-tailize reads the
> attributes per Cdiscount category and shows them on the mapping of your Cdiscount PIM tab,
> so the list follows the category you picked.

### What happens next

Content that is accepted creates or updates the product in the Octopia catalog under your
EAN. From then on your offer has something to attach to, and the offer run sends price,
stock, condition and delivery mode. A line disappears from "Offer response" once that push
no longer refuses it.

### Common problems

**"Unable to validate product existence in Octopia." and "Unable to validate product state
in Octopia; product content update skipped."** These two are the transient pair. The lookup
itself failed, not your data. The first comes back in "Offer response", the second in
"Listing validation". Push again first, and only change fields if it comes back.

**"Existing product is not editable for this seller; content update skipped."** This one
lands in "Listing validation". The product exists in the catalog, but it belongs to the
marketplace or to another seller, so your content update is skipped. Your offer can still
attach to it. Content changes on such a product go through Cdiscount seller support, with
the EAN.

**"Delivery mode '{deliveryMode}' is not available for sales channel '{salesChannelId}'."**
Your connection carries a sales channel, and the available delivery modes follow that
channel. Some modes exist for Cdiscount only. The mode itself is resolved from the product
specific behind your Cdiscount PIM tab mapping, from the existing offer, or from the
connector default, so a mode the sales channel does not carry is a configuration change and
not something to retry.

### FAQ

#### Do I have to list content every time?

No. Content places the product in the Octopia catalog. If a product with your EAN is already
there, an offer is enough.

#### Which values does the price alignment field accept?

Exactly two, Align and DontAlign. Anything else gives "Invalid PriceMustBeAligned value
'{priceMustBeAligned}'. Use Align or DontAlign." A minimum price for alignment only works
together with Align.

#### Why does "Missing or invalid offer price." keep coming back?

The listing has no positive price and no existing offer on Cdiscount carries one either.
Set a positive price on the listing or the product and push again.

#### Is Cdiscount one of your Mirakl marketplaces?

No. Cdiscount runs on Octopia, its own marketplace platform. A Mirakl back office plays no
part.

#### Where do I fix the condition of an offer?

The condition comes from the product specific "Condition" behind your Cdiscount PIM tab
mapping, from the existing Cdiscount offer, or from the connector default. "Invalid product
condition '{conditionValue}'." means the value that was sent is not one Octopia maps.

### Related

- [Sell on Cdiscount](https://e-tailize.com/help/marketplaces/sell-on-cdiscount/)
- [Content rules for Cdiscount](https://e-tailize.com/help/marketplaces/content-rules-for-cdiscount/)
- [Read the listing status and errors](https://e-tailize.com/help/listing/read-the-listing-status-and-errors/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## METRO makro listing errors and the manual review
URL: https://e-tailize.com/help/marketplaces/metro-makro-listing-errors-and-the-manual-review/
Category: Marketplace guides
Last verified: 2026-09-07

Read the violations METRO makro sends back, correct the fields it refuses, and recognise the manual review message as a wait state.

### Before you start

METRO makro checks your content inside e-tailize before anything is sent. The check reads the
METRO category definition of the category you mapped, so that category decides which fields
are mandatory and which values it accepts. A message about a field is about your mapping or
your product data, not about your METRO seller account.

You need a METRO makro connection, a PIM tab mapped to a METRO category, and validated
products. Content goes first: "List content" puts the product in the METRO catalogue, "List
offers" attaches your offer to it.

### Steps

1. Open the ["Listing" page](https://app.e-tailize.eu/tabs-listing) and pick the tile of your METRO makro
   connection.
2. Select the products you want to send and click "List content".
3. Open the panel "Offer response" above the grid when the run comes back with issues. It
   holds the columns "Ean", "Message", "Name" and "Value".
4. Read the first row, which names the kind of problem, and then the rows under it, which
   name the product and the field.
5. Correct each field from the "Name" column, in the mapping of the METRO category or on the
   product itself.
6. Save the product with "Save & close" and let it validate again; a corrected product has
   to come back green before it can be listed.
7. Click "List content" again for the same products.
8. Click "List offers" once a content run comes back without violations.

### What happens next

A submission that fails the check inside e-tailize opens with "Listing content does not comply
with category requirements. Please update the mapping and try again!". Nothing reached METRO
for those products, and the rows under that line are the fields to correct.

Content that passes goes to METRO makro as an upload. If METRO refuses something, its own
report comes back per product: the EAN, the column, the message and the value it received.

The upload can also land on a hold: "Listing has been reserved for a manual review by
MetroMakro Product Data Team. Please check back later by lising same content again!". It is
a wait state, not a data error: METRO looks at the listing by hand. List the same content
again later to see where the review stands.

### Common problems

**A missing mandatory value, for example "Field value 'Brand' is required for this product".**
The category marks that field mandatory and your product delivers nothing for it. Map a PIM
field to it or fill the value on the product, then validate and list again.

**A value outside the accepted list, for example "Values provided within 'Blue' does not
comply with the expected list: 'Black,White'".** The message ends with the values that are
accepted, and the mapping page shows the same set under "Valid values for this field are:".

**A value of the wrong type, for example "The type of 'twenty' does not comply with the
expected type: 'Integer'".** The mapped field delivers text where the category asks for a
number, a true or false value, or a link. Two more of this family cover the length of a value
and the number of values.

**"No report file was generated for this product content upload!"** METRO returned no report
for the upload, so there is nothing on your products to correct. Push once more, and ask us in
the chat when it keeps coming back.

### FAQ

#### Is the manual review message something I did wrong?

No. It is a wait state. Your upload reached METRO and their Product Data Team looks at it by
hand. Nothing in your data has to change, and e-tailize cannot skip that review.

#### Where do I see which values a field accepts?

On the mapping page of the METRO category, in the hint of the field: "Valid values for this
field are:". The refusal message repeats the same set.

#### Our images from one METRO market show up on another. Why?

METRO takes the attributes that are not language bound, images among them, from the last
successful upload and applies them to all its markets. Offers and orders stay with one
connection: "Selecting a destination means that this connection will only process offers &
orders generated in that destination."

### Related

- [Sell on METRO and Makro](https://e-tailize.com/help/marketplaces/sell-on-metro-and-makro/)
- [Content rules for METRO and Makro](https://e-tailize.com/help/marketplaces/content-rules-for-metro-and-makro/)
- [Read the listing status and errors](https://e-tailize.com/help/listing/read-the-listing-status-and-errors/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Sell on Allegro
URL: https://e-tailize.com/help/marketplaces/sell-on-allegro/
Category: Marketplace guides
Last verified: 2026-09-07

Apply at Allegro, connect with your seller login in e-tailize, then validate and list your products.

<!-- generated from marketplaces/allegro.yaml sha256:ad9827a869775a1ccc6afac00dba05682245174ef05d538d344b260c521d78e8 -->

### Before you start

Allegro is a marketplace in Poland. You need an active Allegro seller account before you can connect. Every offer on Allegro hangs on a product in the Allegro catalogue, so make sure your products carry a valid EAN before you start.

Sign up yourself. Rather not? Expansion does it for you.

Allegro runs its own API, so the wizard asks for the fields of Allegro itself and instructions written for a Mirakl marketplace do not apply. You connect by logging in with your Allegro seller account, so there is no key to copy.

We connect Allegro for Poland, Czechia, Slovakia and Hungary.

### Steps

There is no key to copy. Pick the market this connection is for, click "Authenticate" and log in with your Allegro seller account. One connection carries one market, so add a connection per country you sell on.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Allegro logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Pick the country you sell in under "Where do you offer your products?". The list holds "Czech Republic", "Hungary", "Poland" and "Slovakia".
6. Click "Authenticate". Allegro opens in a new tab, where you log in with your seller account and give e-tailize access.
7. Click "Save".
8. Click "Validation" in the left sidebar, pick the Allegro tile and click "Add missing PIM tabs" on every category you sell there.
9. Fill the mandatory Allegro fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
10. Click "Listing", pick the Allegro tile, select your validated products and click "List content". Click "List offers" once the content is through.

> [!NOTE]
> The "Authenticate" button opens the Allegro login, there is no key to paste. One connection carries one market.

### What happens next

Allegro checks a new product in its catalogue before an offer can hang on it. We send the product content first and the offer after. A product that Allegro accepted but cannot find by EAN yet is pending that catalogue check, not refused. Wait until Allegro is through with it, then run "List content" again.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Allegro come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

A title over 75 characters is refused, and Allegro itself asks for 12 to 75 characters and at least three words. A missing category parameter comes back with the exact parameter that is missing. Hungarian prices must be whole HUF amounts ending in 0 or 5. Your own brand shows up in the brand field only after Allegro registered it.

Allegro enforces limits on content: a title is at most 75 characters and a product carries at most 16 images.

The main image wants a white background and no watermark, and an image made or edited with AI must carry the AI label.

### FAQ

#### Do you need an API key to connect Allegro?

No. You connect by logging in with your Allegro seller account, so there is no key to copy.

#### Which countries do we connect Allegro for?

We connect Allegro for Poland, Czechia, Slovakia and Hungary.

#### Where do orders from Allegro arrive in e-tailize?

Orders from Allegro come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect your Allegro account](https://e-tailize.com/help/connections/connect-your-allegro-account/)
- [Content rules for Allegro](https://e-tailize.com/help/marketplaces/content-rules-for-allegro/)
- [Allegro listing errors and content rules](https://e-tailize.com/help/marketplaces/allegro-listing-errors-and-content-rules/)
- [Apply for a seller account at Allegro](https://allegro.pl/help/sell-on-allegro)

## Sell on Alltricks
URL: https://e-tailize.com/help/marketplaces/sell-on-alltricks/
Category: Marketplace guides
Last verified: 2026-09-07

Apply at Alltricks, connect with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/alltricks.yaml sha256:9603e06f2ee6b16865b6dad4fa9811aca6f491102093eeec04496cc0e5372d8c -->

### Before you start

Alltricks is a French sports marketplace for cycling, running, triathlon and outdoor gear, trading since 2008 and part of Decathlon since 2019. Alltricks picks its sellers: you need a company listed in the companies register, a professional range in those sports, your own B2C delivery and customer service, and you accept their quality charter. Apply first, get approved, then connect.

Apply yourself, they review. Stuck? Expansion does it for you.

Alltricks runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from Alltricks.

We connect Alltricks for Italy, Germany, the Netherlands, Spain, France and Portugal.

### Steps

Create the API key in the Mirakl back office of Alltricks once your seller account is approved and copy it in full. The store id sits in that same seller account. The option you pick under "Where do you offer your products?" sets the language of your listing content, French for "France" and Dutch for "The Netherlands".

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Alltricks logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "Italy", "Germany", "The Netherlands", "Spain", "France" and "Portugal".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Alltricks tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory Alltricks fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Alltricks tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

Alltricks holds the money of the buyer in an escrow account and releases it once you confirm the shipment, so you invoice and ship the buyer yourself, or you hand your stock to the warehouse of Alltricks. Parcels from partner sellers go to a home or a work address only. Returns, warranty and buyer questions stay with you.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Alltricks come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

A refusal here is almost always the product data: a missing or invalid EAN, empty technical attributes, a description that is not precise, or a visual that is not on a white background. Alltricks also checks whether your range and your service match its quality charter.

### FAQ

#### Do you need an API key to connect Alltricks?

Yes. You need one API key from Alltricks.

#### Which countries do we connect Alltricks for?

We connect Alltricks for Italy, Germany, the Netherlands, Spain, France and Portugal.

#### Where do orders from Alltricks arrive in e-tailize?

Orders from Alltricks come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Apply for a seller account at Alltricks](https://www.alltricks.fr/surl/marketplace-sport)

## Sell on Amazon
URL: https://e-tailize.com/help/marketplaces/sell-on-amazon/
Category: Marketplace guides
Last verified: 2026-09-07

Apply at Amazon, connect with your seller login in e-tailize, then validate and list your products.

<!-- generated from marketplaces/amazon.yaml sha256:be61eea29d5c64e0ecf17820127a5b88fa0d7e38b4e544958ff4e966a1e481df -->

### Before you start

Amazon asks a lot before you sell. You need a professional seller account, your business registration details including a VAT number, a credit card that can be charged, a valid passport or ID for the identity check, EANs registered with GS1 and a brand registration. Selling as a private individual is not possible. Every country is its own connection, so selling in three countries means three connections.

Sign up yourself. Rather not? Expansion does it for you.

Amazon runs its own API, so the wizard asks for the fields of Amazon itself and instructions written for a Mirakl marketplace do not apply. You connect by logging in with your Amazon seller account, so there is no key to copy.

We connect Amazon for the Netherlands, Belgium, Germany, France, Italy, Spain and Sweden.

### Steps

Amazon is connected by logging in, so there is no key to copy anywhere. Pick the same country at Amazon as the tile you started from. A mismatch is the usual reason a connection saves and then moves nothing. When the login will not complete, open e-tailize in a private or incognito window and walk through the wizard again.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Amazon logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Click "Authenticate". Amazon opens in a new tab, where you log in with your seller account and give e-tailize access.
6. Click "Save".
7. Click "Validation" in the left sidebar, pick the Amazon tile and click "Add missing PIM tabs" on every category you sell there.
8. Fill the mandatory Amazon fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
9. Click "Listing", pick the Amazon tile, select your validated products and click "List content". Click "List offers" once the content is through.

> [!NOTE]
> One tile and one connection per country: "Amazon NL", "Amazon BE", "Amazon DE", "Amazon FR", "Amazon IT", "Amazon ES" and "Amazon SE".

### What happens next

A product needs a SKU on the "Main product" tab before Amazon lists it, in every country. Amazon runs a second check of its own after ours, so a product we report as sent can still land in the drafts Amazon calls concepts. It can take up to 24 hours before an accepted product is live.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Amazon come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

The usual refusals are a missing SKU, a SKU already in use at Amazon, a category that does not line up with Amazon's own, and a limit that is exceeded. At most 6 bullet points, each up to 650 characters, separated by a semicolon. The brand has to be valid in Brand Registry, or use "Generic", and EANs have to be registered with GS1.

Amazon enforces limits on content: a title is at most 200 characters, a description is at most 4000 characters and a product carries at most 9 images.

### FAQ

#### Do you need an API key to connect Amazon?

No. You connect by logging in with your Amazon seller account, so there is no key to copy.

#### Which countries do we connect Amazon for?

We connect Amazon for the Netherlands, Belgium, Germany, France, Italy, Spain and Sweden.

#### Where do orders from Amazon arrive in e-tailize?

Orders from Amazon come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect your Amazon account](https://e-tailize.com/help/connections/connect-your-amazon-account/)
- [Content rules for Amazon](https://e-tailize.com/help/marketplaces/content-rules-for-amazon/)
- [Amazon validations, best practices and concepts](https://e-tailize.com/help/listing/amazon-listing-validations-best-practices-and-concepts/)
- [Apply for a seller account at Amazon](https://sell.amazon.com/)

## Sell on ANWB
URL: https://e-tailize.com/help/marketplaces/sell-on-anwb/
Category: Marketplace guides
Last verified: 2026-09-07

Apply at ANWB, connect with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/anwb.yaml sha256:20af1e6408bd4e1e8e686f1885ba672e43b6d8e5b0c2207ece54efff10e9d283 -->

### Before you start

ANWB Marketplace is the Dutch marketplace of ANWB and it sells to ANWB members, who expect quality and clear information. The channel is not open to everyone: you sign up as a seller and ANWB decides. Once you are approved you get a seller account with a Mirakl back office, and that is where your API key and your Store Id come from. Decide which categories you want to sell in before you start.

Apply yourself, they review. Stuck? Expansion does it for you.

ANWB runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from ANWB.

We connect ANWB for the Netherlands.

### Steps

Create the API key in the seller back office of ANWB and copy it in full. Your Store Id sits in the settings or on the main page of your seller account.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the ANWB logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the ANWB tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory ANWB fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the ANWB tile, select your validated products and click "List content". Click "List offers" once the content is through.

> [!NOTE]
> The app has one ANWB tile, and "Where do you offer your products?" offers only the Netherlands.

### What happens next

ANWB puts a product in one Mirakl category, while the website can show it in more than that one. When the category you need is missing, ask your business developer at ANWB to create it and wait with boarding until it is there. ANWB judges your content against its own guidelines, and you stay responsible for the legal attributes yourself.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from ANWB come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

ANWB judges your text against its own content guideline, so leave out promotional wording, prices, discounts, links to other sites, call to action lines and article numbers. The forbidden word list, the tone rules and the length of the short description are in the seller guideline of ANWB. The main image stands free on a white background, at least 550 by 550 pixels. Renders, illustrations, black and white images and watermarks are refused.

ANWB enforces limits on content: a title is at most 50 characters and a description is at most 2500 characters.

### FAQ

#### Do you need an API key to connect ANWB?

Yes. You need one API key from ANWB.

#### Which countries do we connect ANWB for?

We connect ANWB for the Netherlands.

#### Where do orders from ANWB arrive in e-tailize?

Orders from ANWB come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Content rules for ANWB](https://e-tailize.com/help/marketplaces/content-rules-for-anwb/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Apply for a seller account at ANWB](https://www.anwb.nl/service-en-contact/verkopen/verkopen-via-anwb.nl)

## Sell on AUTODOC
URL: https://e-tailize.com/help/marketplaces/sell-on-autodoc/
Category: Marketplace guides
Last verified: 2026-09-07

Apply at AUTODOC, connect with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/autodoc.yaml sha256:5057a51fe4e6a0f6ea099fb92e5e00b7ad87211be0876527f04ff4049d64023f -->

### Before you start

AUTODOC is a European marketplace for auto parts. You need an approved AUTODOC seller account before you connect, with an API key created in its own seller back office and the Store Id of that same account. AUTODOC decides who gets in, so apply there first.

Apply yourself, they review. Stuck? Expansion does it for you.

AUTODOC runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from AUTODOC.

We connect AUTODOC for France, Germany, the Netherlands and Belgium.

### Steps

Create the API key in the AUTODOC seller back office and copy it in full. Your Store Id sits there as well, in the settings or on the main page of that seller account. The country list holds Belgium twice, "Belgium (Dutch)" and "Belgium (French)", and that choice sets the content language of the connection, Dutch or French. All four fields are required, and one connection covers one sales location.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the AUTODOC logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "Belgium (Dutch)", "Belgium (French)", "France", "Germany" and "The Netherlands".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the AUTODOC tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory AUTODOC fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the AUTODOC tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

Mirakl platforms score how complete your product data is, and a product with a low score is blocked or not shown, so fill in the optional attributes as well.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from AUTODOC come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

A connection that saves and then moves nothing usually has a wrong or revoked API key, a wrong Store Id, or a country that does not match your seller account. A key copied halfway, or regenerated in the back office afterwards, does exactly that. A connection on Mirakl maps at most nine images per product.

### FAQ

#### Do you need an API key to connect AUTODOC?

Yes. You need one API key from AUTODOC.

#### Which countries do we connect AUTODOC for?

We connect AUTODOC for France, Germany, the Netherlands and Belgium.

#### Where do orders from AUTODOC arrive in e-tailize?

Orders from AUTODOC come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Apply for a seller account at AUTODOC](https://www.autodoc.co.uk/services/marketplace)

## Sell on bol
URL: https://e-tailize.com/help/marketplaces/sell-on-bol/
Category: Marketplace guides
Last verified: 2026-09-07

Connect bol with your seller login in e-tailize, then validate and list your products.

<!-- generated from marketplaces/bol.yaml sha256:c1f95c0f3859bba58cd8348fca308aecf30793e65af82edbfcf74ea2959239af -->

### Before you start

bol is a large marketplace for new and used consumer products in the Netherlands and Belgium. You need an active bol seller account before you can connect. Check one thing in that account first, the sales location it sells in. The location you pick in the wizard has to match it.

Selling from the Netherlands or Belgium? Sign up yourself. Rather not? Expansion does it for you. Selling from elsewhere? Then bol is by invitation: via a partner like e-tailize.

bol runs its own API, so the wizard asks for the fields of bol itself and instructions written for a Mirakl marketplace do not apply. You connect by logging in with your bol seller account, so there is no key to copy.

We connect bol for the Netherlands and Belgium.

### Steps

There is no key to create and nothing to paste. Under "On Bol, where do you offer your products?" you pick the same sales location as your seller account, otherwise your offers land in the wrong country. Then you log in at bol yourself, so keep that login at hand.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the bol logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Pick the country you sell in under "On Bol, where do you offer your products?". The list holds "Belgium", "The Netherlands" and "The Netherlands and Belgium".
6. Click "Authenticate". bol opens in a new tab, where you log in with your seller account and give e-tailize access.
7. Click "Save".
8. Click "Validation" in the left sidebar, pick the bol tile and click "Add missing PIM tabs" on every category you sell there.
9. Fill the mandatory bol fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
10. Click "Listing", pick the bol tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

e-tailize sends your stock to bol inside a range of 0 to 999. A product still needs a bol tab, a validation and a listing before anything is for sale. The mandatory fields come from the bol API, so a field the shop page never shows can still block a product.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from bol come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

Saving an empty form gives three messages, "Connection name is required", "Secret or Api key is a required field" and "Sales location is a required field". The middle one is the login step, so finish the "Authenticate" flow instead of hunting for a key. Images need a public https URL of at least 500 by 500 pixels, on a white background, without logos, watermarks or text.

bol enforces limits on content: a title is at most 70 characters.

### FAQ

#### Do you need an API key to connect bol?

No. You connect by logging in with your bol seller account, so there is no key to copy.

#### Which countries do we connect bol for?

We connect bol for the Netherlands and Belgium.

#### Where do orders from bol arrive in e-tailize?

Orders from bol come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect your bol account](https://e-tailize.com/help/connections/connect-your-bol-account/)
- [Content rules for bol](https://e-tailize.com/help/marketplaces/content-rules-for-bol/)
- [Fix bol listing errors: publish, duplicate offer, not for sale](https://e-tailize.com/help/marketplaces/bol-listing-errors-publish-failures-duplicate-offers-and-products-not-for-sale/)

## Sell on Brico
URL: https://e-tailize.com/help/marketplaces/sell-on-brico/
Category: Marketplace guides
Last verified: 2026-09-08

Apply at Brico, connect with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/brico.yaml sha256:ce985289925076aff9c9e83b538bbbd67396ffc8bd10f11eb4503e6caa6bee2e -->

### Before you start

Brico is the Belgian do it yourself marketplace of Maxeda, the group that also runs [Praxis](https://e-tailize.com/help/marketplaces/sell-on-praxis/). Both channels share one set of content rules, so set them up the same way. Brico decides who gets on, so apply there first. You need an approved seller account, an API key from the Brico seller back office and your store id before you can connect.

Apply yourself, they review. Stuck? Expansion does it for you.

Brico runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from Brico.

We connect Brico for Belgium and Luxembourg.

### Steps

Create the API key in the seller back office of Brico and copy it in full. Your store id sits there as well, in the settings or on the main page of your seller account. One connection carries one sales location, so a second storefront needs a second connection.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Brico logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "Belgium (Dutch)", "Belgium (French)" and "Luxembourg".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Brico tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory Brico fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Brico tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

Maxeda approves product data only once every mandatory field is filled in, on Brico and on Praxis. A product that leaves e-tailize without an error can still be waiting for that check. Your content goes out in Dutch and in French, so plan both languages from the start instead of translating afterwards.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Brico come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

A vague listing error on a batch of products is usually the title, a description that is too short, an image that is too small, too few distinct images, or a USP that is missing in one language. Maxeda sets the exact lengths and image sizes per language in its seller guideline, so check the numbers there. Write numbers with a full stop, never a comma.

Brico enforces limits on content: a product carries at least 2 images.

### FAQ

#### Do you need an API key to connect Brico?

Yes. You need one API key from Brico.

#### Which countries do we connect Brico for?

We connect Brico for Belgium and Luxembourg.

#### Where do orders from Brico arrive in e-tailize?

Orders from Brico come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Praxis and Brico: meet the Maxeda rules for product data](https://e-tailize.com/help/marketplaces/praxis-and-brico-product-list-guidelines/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Apply for a seller account at Brico](https://www.brico.be/nl/inschrijven-als-verkooppartner)

## Sell on BUT
URL: https://e-tailize.com/help/marketplaces/sell-on-but/
Category: Marketplace guides
Last verified: 2026-09-07

Connect BUT with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/but.yaml sha256:5e4ed9e40d795eb94a9ab16bb537b9e207dd7602b850525251b9b4b09e3a3d95 -->

### Before you start

BUT is a French marketplace with a broad range of categories, from furniture and decoration to appliances, garden, toys and bedding, and a secured payment system. You need an approved seller account, an API key created in the seller back office of BUT, and your store id.

Apply yourself, they review. Stuck? Expansion does it for you.

BUT runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from BUT.

We connect BUT for France.

### Steps

Create the API key in the seller back office of BUT and copy it in full. Your store id sits there too, in the settings or on the main page of your seller account. A key from another Mirakl marketplace never works here, even though the form looks the same.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the BUT logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the BUT tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory BUT fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the BUT tile, select your validated products and click "List content". Click "List offers" once the content is through.

> [!NOTE]
> BUT has one tile in the grid, and France is the only sales location it offers.

### What happens next

BUT sells to French buyers, so titles, attributes and descriptions need to be in proper French. A clean "List content" while "List offers" still reports that the product does not exist means the marketplace has not approved the product yet, which takes hours to days.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from BUT come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

Mirakl refuses an offer at upload as soon as a required attribute is missing, so fill in the fields your category demands and list again. A Mirakl platform also scores how complete your product data is, and a product that scores too low is taken offline. Filling in more attributes, the optional ones included, raises that score.

### FAQ

#### Do you need an API key to connect BUT?

Yes. You need one API key from BUT.

#### Which countries do we connect BUT for?

We connect BUT for France.

#### Where do orders from BUT arrive in e-tailize?

Orders from BUT come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Read the listing status and errors](https://e-tailize.com/help/listing/read-the-listing-status-and-errors/)

## Sell on Carrefour
URL: https://e-tailize.com/help/marketplaces/sell-on-carrefour/
Category: Marketplace guides
Last verified: 2026-09-07

Connect Carrefour with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/carrefour.yaml sha256:7a79b4e20c2ce4ea8647c93a378202dd57fd2c0efcc2bac0a3d5f7999d38409e -->

### Before you start

Carrefour is one of the largest retailers in the world and it runs its marketplace on Mirakl. In e-tailize it has two tiles with the same name and the same logo, one per country group. You need an approved Carrefour seller account, an API key from its own seller back office, and your store id, before you can connect.

Apply yourself, they review. Stuck? Expansion does it for you.

Carrefour runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from Carrefour.

We connect Carrefour for Belgium, Spain and France.

### Steps

Create the API key in the seller back office of Carrefour and copy it in full. You need your Carrefour store id as well.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Carrefour logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "Belgium (Dutch)", "Belgium (French)" and "Spain".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Carrefour tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory Carrefour fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Carrefour tile, select your validated products and click "List content". Click "List offers" once the content is through.

> [!NOTE]
> Carrefour has two tiles in the grid with the same name and the same logo. The first tile offers "Belgium (Dutch)", "Belgium (French)" and "Spain", the second offers only "France". Pick the wrong one and the country you need is missing from the dropdown, so go back and take the other tile.

### What happens next

After you list, your products go into the verification queue of Carrefour. The marketplace decides when it clears that queue.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Carrefour come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

One article that keeps failing while identical ones list is usually its barcode: an EAN 13 whose check digit does not add up is refused, and every variant needs its own unique EAN.

### FAQ

#### Do you need an API key to connect Carrefour?

Yes. You need one API key from Carrefour.

#### Which countries do we connect Carrefour for?

We connect Carrefour for Belgium, Spain and France.

#### Where do orders from Carrefour arrive in e-tailize?

Orders from Carrefour come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Sell on Castorama
URL: https://e-tailize.com/help/marketplaces/sell-on-castorama/
Category: Marketplace guides
Last verified: 2026-09-07

Apply at Castorama, connect with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/castorama.yaml sha256:27365ebbe134e9341385ce605ccf259a20ef0d99bedfccabea15d3f81e7aacb6 -->

### Before you start

Castorama is the French do it yourself and home improvement chain of the Kingfisher group, and its marketplace has run on Mirakl since March 2024. Castorama takes on professional sellers established in the European Union whose range fits building, fixing and finishing a home. You need an approved seller account, an API key and your Store Id before you can connect.

Apply yourself, they review. Stuck? Expansion does it for you.

Castorama runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from Castorama.

We connect Castorama for France and Poland.

### Steps

Castorama has two tiles in the wizard, one for France and one for Poland, both named Castorama. Pick the tile of the country your seller account belongs to. Create the API key in Mirakl, the back office of Castorama, and look up your Store Id there as well.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Castorama logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Castorama tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory Castorama fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Castorama tile, select your validated products and click "List content". Click "List offers" once the content is through.

> [!NOTE]
> The wizard shows two tiles with the name "Castorama". They differ in the list under "Where do you offer your products?": one tile holds France only, the other holds Poland only. Pick the tile of the country your seller account belongs to.

### What happens next

Castorama sells to French shoppers, so your listings and your replies run in French; the Polish tile runs in Polish. You ship every order to the buyer yourself, by home delivery, and marketplace items cannot be returned in a Castorama store, so returns run online with you. Buyer questions get an answer within 48 working hours.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Castorama come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

Mirakl checks every offer at upload, so an item without a valid EAN, without the product type filled in, or with fewer than three images never appears. The expected format is the GTIN of 13 digits. Since the product safety rules apply, the name and European address of the responsible person are required as well.

Castorama enforces limits on content: a description is at most 2000 characters and a product carries at least 3 images.

### FAQ

#### Do you need an API key to connect Castorama?

Yes. You need one API key from Castorama.

#### Which countries do we connect Castorama for?

We connect Castorama for France and Poland.

#### Where do orders from Castorama arrive in e-tailize?

Orders from Castorama come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Apply for a seller account at Castorama](https://www.castorama.fr/marketplace)

## Sell on Cdiscount
URL: https://e-tailize.com/help/marketplaces/sell-on-cdiscount/
Category: Marketplace guides
Last verified: 2026-09-07

Apply at Cdiscount, connect with your client id and secret in e-tailize, then validate and list your products.

<!-- generated from marketplaces/cdiscount.yaml sha256:7f20bd6ad50742fe3d877e953f52b4c6b4b12385217d60ccb5eab0e091bc09f6 -->

### Before you start

Cdiscount is a French marketplace and its seller platform is Octopia. The seller onboarding of Cdiscount and Octopia gives you three values that belong together: a client id, a client secret and a seller id. Have all three at hand before you open the wizard.

Sign up yourself. Rather not? Expansion does it for you.

Cdiscount runs on Octopia, the marketplace platform of Cdiscount, so the wizard asks for the fields of that platform. You need a client id and a secret from Cdiscount.

We connect Cdiscount for France.

### Steps

The app names this tile "Cdiscount (Octopia)" and there is one of it, for France. The three values come from your Octopia seller tooling, not from a Mirakl back office: Cdiscount does not run on Mirakl. There is no country to pick and no store id, and e-tailize fills the rest of the Octopia settings itself, so the wizard asks you for nothing else.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Cdiscount logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Fill in "Client Id".
6. Paste the value into "Client Secret". The field is masked, so you see dots instead of what you pasted.
7. Fill in "Seller Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Cdiscount tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory Cdiscount fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Cdiscount tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

Octopia works in two steps. Your product content has to exist in the Octopia catalog for an EAN before an offer can attach to it, so send the content first, wait for the product integration report, and push the offer after that. Which fields are mandatory depends on the category, and Cdiscount serves that list live per category on the tab.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Cdiscount come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

A product without an EAN, or without a SKU or reference, never leaves e-tailize: our own check stops it before Octopia sees it. A product that already sits in the Octopia catalog and is not yours to edit refuses your content, while your offer with its price and stock still attaches to it. Changing that content runs through Cdiscount seller support.

### FAQ

#### What do you need to connect Cdiscount?

You need a client id and a secret from Cdiscount.

#### Which countries do we connect Cdiscount for?

We connect Cdiscount for France.

#### Where do orders from Cdiscount arrive in e-tailize?

Orders from Cdiscount come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect Cdiscount (Octopia)](https://e-tailize.com/help/connections/connect-cdiscount-octopia/)
- [Content rules for Cdiscount](https://e-tailize.com/help/marketplaces/content-rules-for-cdiscount/)
- [Cdiscount listing errors: catalog first, then the offer](https://e-tailize.com/help/marketplaces/cdiscount-listing-errors-catalog-first-then-the-offer/)
- [Apply for a seller account at Cdiscount](https://marketplace.cdiscount.com/)

## Sell on Conforama
URL: https://e-tailize.com/help/marketplaces/sell-on-conforama/
Category: Marketplace guides
Last verified: 2026-09-07

Connect Conforama with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/conforama.yaml sha256:c7c46973b718b506d9f8e5c67cd6edbfcf037a3edab58cf7bc359672c0a8dfb2 -->

### Before you start

Conforama sells furniture, decor, household goods and electronics for the home, out of France, and runs a marketplace next to its own stores. One connection serves the country you pick in the wizard. You need an approved seller account, an API key from the Conforama back office, and your store id, before you can connect.

Apply yourself, they review. Stuck? Expansion does it for you.

Conforama runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from Conforama.

We connect Conforama for France and Spain.

### Steps

Create the API key in the Mirakl back office of Conforama and copy it in full. Your store id sits there as well, in the settings or on the main page of your seller account. A key from another marketplace never works here, even though the form looks the same. The tile reads "Conforama.fr" and carries both countries, so pick the country of your store.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Conforama logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Conforama tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory Conforama fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Conforama tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

Conforama splits your data the way every Mirakl marketplace does: the product is manufacturer data, the offer is your price, stock and condition. Which attributes are mandatory per category is set by Conforama itself and lives in its back office, so check the category tree there before you list.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Conforama come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

An empty form returns four messages: "Connection name is required", "Secret or Api key is a required field", "Sales location is a required field" and "Store Id is a required field". A wrong or half copied key never saves: we check it at Conforama ("Please wait while we verify the entered credentials.") and refuse with "Invalid connection credentials". A key regenerated in the back office after a good save moves nothing: make a fresh key and save again.

### FAQ

#### Do you need an API key to connect Conforama?

Yes. You need one API key from Conforama.

#### Which countries do we connect Conforama for?

We connect Conforama for France and Spain.

#### Where do orders from Conforama arrive in e-tailize?

Orders from Conforama come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Sell on Conrad
URL: https://e-tailize.com/help/marketplaces/sell-on-conrad/
Category: Marketplace guides
Last verified: 2026-10-04

Connect Conrad with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/conrad.yaml sha256:46631fd652da1e1b2d657c5d2f85d5fe22f700eee56ce67775340f5d589f8d30 -->

### Before you start

Conrad is a technical marketplace that sells to business buyers, and that shows in the product data it asks for. Have the category, the title, the brand, the item number, the content information, the part number of the manufacturer, the images and a full product description ready. Conrad charges a subscription plus a commission on every item sold, and the amounts are on their seller pages.

Conrad runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from Conrad.

We connect Conrad for Germany, Austria, France, Italy and the Netherlands.

### Steps

You apply to Conrad yourself, with your company name, brand name, your name, phone number, the marketplaces you sell on, your revenue there and your webshop URL. Conrad reviews every application. Stuck? Expansion does it for you. Once Conrad approves you, create the API key in their back office and take the store id from that same seller account. One connection carries one country.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Conrad logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "Austria", "France", "Germany", "Italy" and "The Netherlands".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Conrad tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory Conrad fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Conrad tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

Conrad decides, not us. Acceptance leans on your product range, your current sales and your customer satisfaction scores, so a complete application with real product data behind it is the only thing you steer yourself. Tell us once you are through, then we finish the connection for you.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Conrad come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

Leave "API KEY", "Where do you offer your products?" or "Store Id" empty and the wizard marks that field with "The value provided was not of the correct format", and "Save" does not go through. When it does, the app first shows "Please wait while we verify the entered credentials." and then "Save successful".

### FAQ

#### Do you need an API key to connect Conrad?

Yes. You need one API key from Conrad.

#### Which countries do we connect Conrad for?

We connect Conrad for Germany, Austria, France, Italy and the Netherlands.

#### Where do orders from Conrad arrive in e-tailize?

Orders from Conrad come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Sell on Decathlon
URL: https://e-tailize.com/help/marketplaces/sell-on-decathlon/
Category: Marketplace guides
Last verified: 2026-09-07

Apply at Decathlon, connect with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/decathlon.yaml sha256:3d12e7025a5aa6ae8ace7a31ad0f6136c475ea4f7899e17653b111efb9f9fa19 -->

### Before you start

Decathlon sells sports goods and runs its marketplace on Mirakl. Apply for a partner account first: Decathlon approves its partners itself, so the marketplace is not open to everyone. Have the API key and the Store Id from your Decathlon back office ready. One connection covers one country, so pick the country your store sells in.

Apply yourself, they review. Stuck? Expansion does it for you.

Decathlon runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from Decathlon.

We connect Decathlon for Belgium, Switzerland, Czechia, France, Germany, Spain, Hungary, Italy, Poland, Portugal, the United Kingdom and Romania.

### Steps

Create the API key in the seller back office of Decathlon and copy it in full. Your Store Id sits there as well, in the settings or on the main page of your seller account. The country list holds two Belgian entries, "Belgium (Dutch)" and "Belgium (French)": pick the one your store sells in.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Decathlon logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "Belgium (Dutch)", "Belgium (French)", "Czech Republic", "France", "Germany", "Hungary", "Italy", "Poland", "Portugal", "Romania", "Spain", "Switzerland" and "United Kingdom".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Decathlon tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory Decathlon fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Decathlon tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

Decathlon reviews your content after it arrives in Mirakl, so a product we send through can still wait for that approval. Without a main title, a product title, a description, images and a webcatchline of at most 200 characters a product stays offline. The main title only helps you find the product inside Mirakl and never shows on the Decathlon site.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Decathlon come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

A product that misses a mandatory specification does not go online. Gender and sport decide where it lands on the site, so a children's bike without a gender usually appears nowhere. Decathlon adds mandatory attributes from time to time, so check the guide in your Mirakl back office when a product is refused without an obvious reason.

Decathlon enforces limits on content: a title is at most 80 characters, a description is at most 5000 characters and a product carries at least 2 images.

### FAQ

#### Do you need an API key to connect Decathlon?

Yes. You need one API key from Decathlon.

#### Which countries do we connect Decathlon for?

We connect Decathlon for Belgium, Switzerland, Czechia, France, Germany, Spain, Hungary, Italy, Poland, Portugal, the United Kingdom and Romania.

#### Where do orders from Decathlon arrive in e-tailize?

Orders from Decathlon come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Content rules for Decathlon](https://e-tailize.com/help/marketplaces/content-rules-for-decathlon/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Apply for a seller account at Decathlon](https://www.decathlon.fr/c/lp/landing-page-seller-devenez-partenaire-decathlon-marketplace_40334289-2f58-4524-8a13-f9bf19c913f5)

## Sell on Douglas
URL: https://e-tailize.com/help/marketplaces/sell-on-douglas/
Category: Marketplace guides
Last verified: 2026-09-07

Connect Douglas with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/douglas.yaml sha256:5b2a00de5abfc5740b0a585dc165bccac423938005edb8012d505171cfafeb6f -->

### Before you start

Douglas sells cosmetics and personal care, and it picks its sellers itself. You contact their purchasing or sales department and follow their terms and their procedure. Have your company details, your product information and your certifications ready, because their requirements on quality, certification and packaging decide the conversation.

Apply yourself, they review. Stuck? Expansion does it for you.

Douglas runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from Douglas.

We connect Douglas for Austria, Germany, France, Italy, the Netherlands and Poland.

### Steps

Create the API key in the Douglas seller back office once your account is live and copy it in full. Your store id sits in that same back office. A key from another Mirakl marketplace never works here.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Douglas logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Douglas tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory Douglas fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Douglas tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

Content goes first and your offers follow, because your product has to sit in the Douglas catalogue before your offer can attach to it. The verdict per product comes back from Douglas in the "Listing" screen.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Douglas come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

A key copied halfway, or one created again in the back office afterwards, saves fine and then moves nothing: create a fresh key and save the connection again. A product whose EAN fails the check is refused on its own while the rest go through, and it stays in progress until you correct that EAN and list again.

### FAQ

#### Do you need an API key to connect Douglas?

Yes. You need one API key from Douglas.

#### Which countries do we connect Douglas for?

We connect Douglas for Austria, Germany, France, Italy, the Netherlands and Poland.

#### Where do orders from Douglas arrive in e-tailize?

Orders from Douglas come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Sell on E.Leclerc
URL: https://e-tailize.com/help/marketplaces/sell-on-e-leclerc/
Category: Marketplace guides
Last verified: 2026-09-07

Connect E.Leclerc with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/e-leclerc.yaml sha256:94e80f9fb844b632b84acc90d7c5f8aa98171ecd5ffb2ff65f7ba789a80f236c -->

### Before you start

E.Leclerc is the online marketplace of the French E.Leclerc group, next to its hypermarkets and its specialised stores. You need an approved seller account first, and E.Leclerc picks its sellers: professional sellers established in the eurozone, with a catalogue that fits the categories it has opened. Opening an account asks for company papers, bank details, identification of shareholders above a quarter of the shares, and a unique French identifier number under the AGEC law where that law applies.

Apply yourself, they review. Stuck? Expansion does it for you.

E.Leclerc runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from E.Leclerc.

We connect E.Leclerc for France.

### Steps

The value for "API KEY" is created in the seller back office of E.Leclerc, so copy it there in full. Your "Store Id" sits in that same back office, on your seller account. Both belong to E.Leclerc alone: a key from another Mirakl marketplace does not work here.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the E.Leclerc logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "France".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the E.Leclerc tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory E.Leclerc fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the E.Leclerc tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

E.Leclerc gives every seller an account manager, who follows your integration, your launch and your performance. In the shop, a Leclerc store with stock takes the buy box and your offer moves to the secondary tab with the other offers. With no Leclerc stock, the cheapest new offer takes it. Payouts run in a weekly cycle, over orders that came in, were confirmed and had no incident.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from E.Leclerc come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

When the E.Leclerc tab on a product offers only a handful of mandatory and optional fields, the field set for that category came back incomplete and listing stops. Report it in the chat and we complete it for you. Automatic translation can also skip attribute values, colours most often, so check those and correct them by hand.

### FAQ

#### Do you need an API key to connect E.Leclerc?

Yes. You need one API key from E.Leclerc.

#### Which countries do we connect E.Leclerc for?

We connect E.Leclerc for France.

#### Where do orders from E.Leclerc arrive in e-tailize?

Orders from E.Leclerc come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Content rules for E.Leclerc](https://e-tailize.com/help/marketplaces/content-rules-for-e-leclerc/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Sell on ePRICE
URL: https://e-tailize.com/help/marketplaces/sell-on-eprice/
Category: Marketplace guides
Last verified: 2026-09-07

Apply at ePRICE, connect with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/eprice.yaml sha256:7b22679cda240c0e29861e8dfc96b11d326a93da330de987362ef1aa78559f45 -->

### Before you start

ePRICE is an Italian marketplace, strong in consumer electronics, home appliances and gaming. You need an approved ePRICE shop before you can connect, and that shop is closed right after registration: clear the closed from and to dates in its settings and save, so the red dot next to your shop name turns green. Every product carries an EAN of exactly 13 numbers, and a shorter UPC gets one or two zeros in front.

Sign up yourself. Rather not? Expansion does it for you.

ePRICE runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from ePRICE.

We connect ePRICE for Italy.

You find your seller account in [the ePRICE seller portal](https://marketplace.eprice.it).

### Steps

Log in to your ePRICE shop with the credentials you got at the end of your registration, create the API key there and note your Store Id. ePRICE shares its API documentation on request, so ask its seller team when you cannot find it. The list under "Where do you offer your products?" holds Italy alone.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the ePRICE logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "Italy".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the ePRICE tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory ePRICE fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the ePRICE tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

ePRICE runs on Mirakl and checks your content after it arrives. Its catalog team verifies a new product within one or two working days, and until then the offer sits in the pending offers list of your ePRICE shop. An offer on a product ePRICE already carries goes online within roughly half an hour. A product still pending after two days wants a question to their team.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from ePRICE come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

ePRICE refuses a description in block capitals, with HTML, or with text about warranty and discounts, an item name that carries the manufacturer, and a main image that is too small, watermarked or behind a link that does not load. [Content rules for ePRICE](https://e-tailize.com/help/marketplaces/content-rules-for-eprice/) has the full list.

ePRICE enforces limits on content: a title is at most 255 characters and a description is at most 2000 characters.

### FAQ

#### Do you need an API key to connect ePRICE?

Yes. You need one API key from ePRICE.

#### Which countries do we connect ePRICE for?

We connect ePRICE for Italy.

#### Where do orders from ePRICE arrive in e-tailize?

Orders from ePRICE come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Content rules for ePRICE](https://e-tailize.com/help/marketplaces/content-rules-for-eprice/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Apply for a seller account at ePRICE](https://www.eprice.it/p/myaccount/aiuto/diventa-fornitore)

## Sell on HobbyBox
URL: https://e-tailize.com/help/marketplaces/sell-on-hobbybox/
Category: Marketplace guides
Last verified: 2026-09-07

Connect HobbyBox with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/hobbybox.yaml sha256:9cecf9c3f000d142c01165d0efcd8a4e7ca32283ab907513a75bfba6a700d2d1 -->

### Before you start

HobbyBox is a Finnish marketplace that runs on the Mirakl platform. Before you can connect you need an approved HobbyBox seller account, an API key created in the seller back office of HobbyBox, and your Store Id. Both values live at HobbyBox, not in e-tailize, and we never ask for your key in the chat.

HobbyBox runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from HobbyBox.

We connect HobbyBox for Finland.

### Steps

Create the API key in the seller back office of HobbyBox and copy it in full. Your Store Id sits there too, in the settings or on the main page of your seller account. A key from another Mirakl marketplace never works here, even though the form looks the same.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the HobbyBox logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "Finland".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the HobbyBox tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory HobbyBox fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the HobbyBox tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

Content and offers go to HobbyBox separately: first the content of your products, then your offers once the content is through. What HobbyBox reports back per product lands under "Listing", so that is where you see a product accepted or refused.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from HobbyBox come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

A key that was copied halfway, or one that was regenerated in the back office afterwards, gives a connection that saves and then moves nothing. Create a fresh key and save again. A Store Id from another store, or a sales location that does not match your seller account, blocks the connection the same way.

### FAQ

#### Do you need an API key to connect HobbyBox?

Yes. You need one API key from HobbyBox.

#### Which countries do we connect HobbyBox for?

We connect HobbyBox for Finland.

#### Where do orders from HobbyBox arrive in e-tailize?

Orders from HobbyBox come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Read the listing status and errors](https://e-tailize.com/help/listing/read-the-listing-status-and-errors/)

## Sell on Home24
URL: https://e-tailize.com/help/marketplaces/sell-on-home24/
Category: Marketplace guides
Last verified: 2026-09-07

Connect Home24 with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/home24.yaml sha256:52b093a5668b0bd55f2148cf5dbbc96f9da129b01ac46fd14c17d8cbfec59f38 -->

### Before you start

Home24 is a marketplace for furniture and home goods in continental Europe. Get your Home24 seller account approved first: the API key and the Store Id both come from the Home24 back office on Mirakl. One connection carries one sales location, so pick the country your store sells in before you start.

Apply yourself, they review. Stuck? Expansion does it for you.

Home24 runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from Home24.

We connect Home24 for Germany, France, Austria, Switzerland and the Netherlands.

### Steps

Copy the key and the Store Id exactly as the Home24 back office shows them, and pick the sales location that matches your store.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Home24 logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "Austria", "France", "Germany", "Switzerland" and "The Netherlands".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Home24 tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory Home24 fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Home24 tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

Home24 runs on Mirakl, so the platform scores how complete your product data is. A product that scores too low is taken offline or is not shown to shoppers. Filling in more attributes raises that score, the optional fields count too.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Home24 come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

Two things come back often. Descriptions in the wrong language: have them translated and list the content again. And a connection that will not save, usually a wrong Store Id, the wrong sales location, or a space in front of the value in "API KEY" or behind it.

### FAQ

#### Do you need an API key to connect Home24?

Yes. You need one API key from Home24.

#### Which countries do we connect Home24 for?

We connect Home24 for Germany, France, Austria, Switzerland and the Netherlands.

#### Where do orders from Home24 arrive in e-tailize?

Orders from Home24 come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Read the listing status and errors](https://e-tailize.com/help/listing/read-the-listing-status-and-errors/)

## Sell on Hornbach
URL: https://e-tailize.com/help/marketplaces/sell-on-hornbach/
Category: Marketplace guides
Last verified: 2026-09-07

Apply at Hornbach, connect with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/hornbach.yaml sha256:40115dfdacfd975841afcf6fa886f9499b9fe3d376654571ed6d6432b1273026 -->

### Before you start

Hornbach is a home improvement retailer with a marketplace of its own. You apply on the Hornbach partner page, and you need an approved seller account before you can connect. The channel runs in German, so the content you send to Hornbach is German.

Apply yourself, they review. Stuck? Expansion does it for you.

Hornbach runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from Hornbach.

We connect Hornbach for Germany.

### Steps

Create the API key in the Hornbach back office once your seller account is live, and note your Store Id there as well. The country list holds Germany only. We never see your key after you save it, and we never ask for it in the chat.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Hornbach logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "Germany".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Hornbach tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory Hornbach fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Hornbach tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

The listing status per product tells you what went through and what came back refused. Switch "Order forwarding" and "Track and trace forwarding" on for this connection, and the carrier and the tracking code travel back to Hornbach by themselves.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Hornbach come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

No guideline of Hornbach itself is written down, so what blocks a product here are the mandatory fields of its category, filled in German. A key regenerated in the back office afterwards gives a connection that saves and then moves nothing. Create a fresh key and save the connection again.

### FAQ

#### Do you need an API key to connect Hornbach?

Yes. You need one API key from Hornbach.

#### Which countries do we connect Hornbach for?

We connect Hornbach for Germany.

#### Where do orders from Hornbach arrive in e-tailize?

Orders from Hornbach come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Apply for a seller account at Hornbach](https://www.hornbach.de/aktuelles/projekt-marktplatz-partner-werden/)

## Sell on INNO
URL: https://e-tailize.com/help/marketplaces/sell-on-inno/
Category: Marketplace guides
Last verified: 2026-09-07

Apply at INNO, connect with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/inno.yaml sha256:3fd507d402071a9c81a2cbf338bf569678f2e36f505a5b6381a22f32f8bdcb9c -->

### Before you start

INNO is a Belgian department store, and its marketplace is not open to everybody: INNO screens sellers before a catalogue may go online. A check on your company runs first at their payment partner, so have your company details, registration number, VAT number and the documents of your legal representative ready. INNO then mails you a shop creation link that stays active for 48 hours, and your shop itself is built in Mirakl.

Apply yourself, they review. Stuck? Expansion does it for you.

INNO runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from INNO.

We connect INNO for Belgium and France.

### Steps

Create the API key in the seller back office of INNO and copy it in full. Your Store Id sits there as well. Then pick the sales location that matches your shop. That choice sets the language of the category names and the default translation language, Dutch for "Belgium (Dutch)" and French for the other two. That does not limit your product data: INNO wants the name and the long description in Dutch and in French on the same product.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the INNO logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "Belgium (Dutch)", "Belgium (French)" and "France".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the INNO tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory INNO fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the INNO tile, select your validated products and click "List content". Click "List offers" once the content is through.

> [!NOTE]
> The API key and the Store Id both come from the seller back office of INNO on Mirakl, and a key that was made again there afterwards stops the connection.

### What happens next

INNO checks the mandatory fields after your data arrives. A product that misses one fails the mandatory field check and stays invisible in the shop. The name and the long description are mandatory in Dutch and in French, so a product with one language only does not appear.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from INNO come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

INNO checks your content against its own content guideline, and three rules trip products up most often. A name may not repeat the brand, because INNO already prints the brand above it. Sizes go out as European sizes on apparel, swimwear, underwear and shoes. An image that misses the ratio INNO asks for gets cut off at the top and the bottom, so check the image specification in the seller guideline of INNO.

INNO enforces limits on content: a title is at most 56 characters, a description is at most 5000 characters and a product carries between 1 and 6 images.

### FAQ

#### Do you need an API key to connect INNO?

Yes. You need one API key from INNO.

#### Which countries do we connect INNO for?

We connect INNO for Belgium and France.

#### Where do orders from INNO arrive in e-tailize?

Orders from INNO come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Content rules for INNO](https://e-tailize.com/help/marketplaces/content-rules-for-inno/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Apply for a seller account at INNO](https://www.inno.be/fr/b2b-marketplace.html)

## Sell on Jardiland
URL: https://e-tailize.com/help/marketplaces/sell-on-jardiland/
Category: Marketplace guides
Last verified: 2026-09-07

Connect Jardiland with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/jardiland.yaml sha256:65abab4a712095ed98ed1d20e219a7095164a5c39f15cbdd262feaaaa2cddffd -->

### Before you start

You need an approved Jardiland seller account before you can connect. The two values the wizard asks for live in the Mirakl back office of Jardiland itself, not in e-tailize. We never see your API key again once you save it, and we never ask for it in the chat.

Apply yourself, they review. Stuck? Expansion does it for you.

Jardiland runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from Jardiland.

We connect Jardiland for France and Spain.

### Steps

Create the API key in the Mirakl back office of Jardiland and copy it in full. Your Store Id sits in the settings or on the main page of your seller account there. France and Spain use the same tile, so the dropdown is what tells them apart.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Jardiland logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "France" and "Spain".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Jardiland tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory Jardiland fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Jardiland tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

Content goes first and offers follow. While Jardiland is still processing your content there is nothing for an offer to attach to, so a new product needs both pushes in that order. The product is buyable once both are through and its "Status" column reads "Listed".

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Jardiland come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

An empty form comes back with four messages: "Connection name is required", "Secret or Api key is a required field", "Sales location is a required field" and "Store Id is a required field". A key that was regenerated in the Jardiland back office afterwards gives a connection that saves and then moves nothing: create a fresh key and save the connection again.

### FAQ

#### Do you need an API key to connect Jardiland?

Yes. You need one API key from Jardiland.

#### Which countries do we connect Jardiland for?

We connect Jardiland for France and Spain.

#### Where do orders from Jardiland arrive in e-tailize?

Orders from Jardiland come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Sell on Kaufland
URL: https://e-tailize.com/help/marketplaces/sell-on-kaufland/
Category: Marketplace guides
Last verified: 2026-10-04

Apply at Kaufland, connect with your key and secret in e-tailize, then validate and list your products.

<!-- generated from marketplaces/kaufland.yaml sha256:6bfaf31a5bdfb8d3b400536f56b0f808901fd69dd7c401a558b6ba5358521e06 -->

### Before you start

Kaufland Global Marketplace is one platform across several countries. A seller account and its key pair both come from Kaufland. Sign up yourself, on the seller registration page of Kaufland. Rather not? Expansion does it for you. Kaufland decides who gets in. Tell us once you are signed up, so we can link your account.

Kaufland runs its own API, so the wizard asks for the fields of Kaufland itself and instructions written for a Mirakl marketplace do not apply. You need two values from Kaufland, a key and a secret.

We connect Kaufland for Austria, Czechia, Germany, France, Italy, Poland and Slovakia.

### Steps

Create the keys in the Kaufland seller portal once your account is live: a client key and a secret key. They are easy to swap, so put the client key in "API KEY" and the secret key in "SECRET KEY". The storefront you pick in "Where do you offer your products?" decides where the connection sells.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Kaufland logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "Austria", "Czech Republic", "France", "Germany", "Italy", "Poland" and "Slovakia".
7. Paste the value into "SECRET KEY". The field is masked, so you see dots instead of what you pasted.
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Kaufland tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory Kaufland fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Kaufland tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

Kaufland checks your product data after it arrives, not while you send it. A run that reports nothing back is an acceptance, not an approval: the verdict follows later per EAN, and a refused product names the field that caused it.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Kaufland come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

Clothing will not validate while the material composition is empty, so fill it in on the Kaufland tab. The product safety contact works the same way: name, e-mail, address, phone number, URL. A length or a weight wants number and unit together, for example 250mm, and you fix that on the Kaufland tab. Category requirements change, so check them at the source.

### FAQ

#### What do you need to connect Kaufland?

You need two values from Kaufland, a key and a secret.

#### Which countries do we connect Kaufland for?

We connect Kaufland for Austria, Czechia, Germany, France, Italy, Poland and Slovakia.

#### Where do orders from Kaufland arrive in e-tailize?

Orders from Kaufland come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Sell on Kaufland: apply, connect and list](https://e-tailize.com/help/marketplaces/sell-on-kaufland-apply-connect-and-list/)
- [Content rules for Kaufland](https://e-tailize.com/help/marketplaces/content-rules-for-kaufland/)
- [Kaufland: read the listing result and fix refused products](https://e-tailize.com/help/marketplaces/kaufland-read-the-listing-result-and-fix-refused-products/)
- [Apply for a seller account at Kaufland](https://www.kauflandglobalmarketplace.com/en/seller-registration/)

## Sell on Kleertjes.com
URL: https://e-tailize.com/help/marketplaces/sell-on-kleertjes-com/
Category: Marketplace guides
Last verified: 2026-09-07

Connect Kleertjes.com with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/kleertjes.yaml sha256:b706cc23e47d8ac72e2ad58df159164be2957513403e1f6898e645650a88e4e4 -->

### Before you start

Kleertjes.com is the Benelux webshop for branded baby and kids clothing, shoes, toys and baby care. Other shops sell there through its partner platform Kleertjes & Co, which admits sellers one by one: you register and sign a cooperation agreement first, and there is no open form that lets you in. Every article needs its own barcode.

Apply yourself, they review. Stuck? Expansion does it for you.

Kleertjes.com runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from Kleertjes.com.

We connect Kleertjes.com for the Netherlands.

### Steps

In the logo grid the tile reads "Kleertjes". Create the API key in the seller back office of Kleertjes.com and copy it in full. Your store id sits there as well, in the settings or on the main page of your seller account.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Kleertjes.com logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "The Netherlands".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Kleertjes.com tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory Kleertjes.com fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Kleertjes.com tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

Content and offers travel separately. The content puts your article in the catalogue of Kleertjes.com, and your offer attaches to that entry afterwards. A refusal comes back in the listing screen with the barcode, the field and the value that was wrong, so you can trace it to one product and one field.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Kleertjes.com come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

A key that was copied halfway, or one that was regenerated in the back office afterwards, gives a connection that saves and then moves nothing. Create a fresh key and save the connection again. A Mirakl platform also scores how complete your product data is, and an article that scores too low can be taken offline.

### FAQ

#### Do you need an API key to connect Kleertjes.com?

Yes. You need one API key from Kleertjes.com.

#### Which countries do we connect Kleertjes.com for?

We connect Kleertjes.com for the Netherlands.

#### Where do orders from Kleertjes.com arrive in e-tailize?

Orders from Kleertjes.com come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Sell on Kruidvat
URL: https://e-tailize.com/help/marketplaces/sell-on-kruidvat/
Category: Marketplace guides
Last verified: 2026-09-07

Apply at Kruidvat, connect with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/kruidvat.yaml sha256:1294a6b586004da123c3fd4ffcc80caa1791edff15d9bda1bb15c5d8de7440af -->

### Before you start

Kruidvat is a Dutch retail chain known for beauty, personal care, household and baby products, and it runs a marketplace of its own. Kruidvat picks its sellers, so nothing gets connected before you have applied there and your seller account is approved. Kruidvat only lets complete and compliant product data through, so count on filling in every mandatory field.

Apply yourself, they review. Stuck? Expansion does it for you.

Kruidvat runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from Kruidvat.

We connect Kruidvat for the Netherlands.

### Steps

Create the API key in the Mirakl back office of Kruidvat and copy it in full. Your store id sits there too, in the settings or on the main page of your seller account. A key from another Mirakl marketplace never works here, even though the form looks identical.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Kruidvat logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "The Netherlands".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Kruidvat tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory Kruidvat fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Kruidvat tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

The app treats Kruidvat as a Dutch channel, so it expects your titles, descriptions and attributes in Dutch. Listing goes in two steps, as on every Mirakl marketplace: the content first, the offers once the content is through. Only then can a shopper on Kruidvat buy the product.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Kruidvat come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

There is no separate Kruidvat content guideline, so the mandatory fields on the Kruidvat tab are the rule: fill them all before you list again. The tab carries nine image fields at most, so a tenth image has nowhere to go. A key that was regenerated in the back office afterwards saves fine and then moves nothing: create a fresh key and save the connection again.

### FAQ

#### Do you need an API key to connect Kruidvat?

Yes. You need one API key from Kruidvat.

#### Which countries do we connect Kruidvat for?

We connect Kruidvat for the Netherlands.

#### Where do orders from Kruidvat arrive in e-tailize?

Orders from Kruidvat come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Apply for a seller account at Kruidvat](https://www.kruidvat.nl/marketplace)

## Sell on La Poste
URL: https://e-tailize.com/help/marketplaces/sell-on-la-poste/
Category: Marketplace guides
Last verified: 2026-09-07

Connect La Poste with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/la-poste.yaml sha256:17c027626928d646cfc18c6d7d5dc0bde1ad56fe6e9d10c499c7b22a80f3bb6d -->

### Before you start

La Poste runs a marketplace for shoppers in France. You need an approved La Poste seller account before you can connect, so apply with La Poste first and wait for their approval. Your API key and your "Store Id" both live in the La Poste seller back office, so keep that open next to e-tailize. The connection name is your own reference, and the country is a dropdown in e-tailize.

Apply yourself, they review. Stuck? Expansion does it for you.

La Poste runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from La Poste.

We connect La Poste for France.

### Steps

Create the API key in the La Poste back office and copy it in full. The Store Id belongs to the same seller account. The tile in the wizard is labelled "LaPoste", and France is the only country it offers.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the La Poste logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "France".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the La Poste tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory La Poste fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the La Poste tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

A listing leaves in two parts, the content first and the offers after it, and each one goes to La Poste on its own. A validation error stops a product before it leaves e-tailize, a listing error comes back from La Poste after the product was sent, so look at the listing screen again a while after your run.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from La Poste come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

Three causes sit behind almost every connection that will not work: an API key that was revoked or copied wrong, a "Store Id" from another store, and a country that does not match your seller account. Check those three against your seller account first.

### FAQ

#### Do you need an API key to connect La Poste?

Yes. You need one API key from La Poste.

#### Which countries do we connect La Poste for?

We connect La Poste for France.

#### Where do orders from La Poste arrive in e-tailize?

Orders from La Poste come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Sell on Leen Bakker
URL: https://e-tailize.com/help/marketplaces/sell-on-leen-bakker/
Category: Marketplace guides
Last verified: 2026-09-07

Apply at Leen Bakker, connect with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/leen-bakker.yaml sha256:57a3cd70e7b7ac2224672767c8823de783d6a54ed08bf2d8b58f099c7e1f5aa7 -->

### Before you start

Leen Bakker is a retailer for home and interior with webshops in the Netherlands and Belgium, and its selling partners sell through the Mirakl platform. You need an approved partner account before you can connect, so apply as a new selling partner first. Price, product information, delivery and service stay with you: Leen Bakker supplies the shop and the traffic, you carry the promise to the shopper.

Apply yourself, they review. Stuck? Expansion does it for you.

Leen Bakker runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from Leen Bakker.

We connect Leen Bakker for the Netherlands and Belgium.

### Steps

Create the API key in the seller back office of Leen Bakker and copy it in full. Your Store Id sits in that same account. Pick the sales location that matches the seller account the key belongs to, because the connection writes Dutch content for "The Netherlands" and "Belgium (Dutch)" and French content for "Belgium (French)". One tile carries all three sales locations, and it is labelled "Leen bakker" in the grid.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Leen Bakker logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "The Netherlands", "Belgium (Dutch)" and "Belgium (French)".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Leen Bakker tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory Leen Bakker fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Leen Bakker tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

Orders and customer questions land in your own partner shop on Mirakl and in e-tailize. You ship with your own carrier under your own terms, and the delivery time is shown per seller at checkout. Returns come straight back to you within thirty days and never to a Leen Bakker store, so arrange the return route for bulky items before you list them.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Leen Bakker come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

One wrong EAN stops the whole offer push before it reaches Leen Bakker: that product comes back with "Invalid product id. Please make sure to supply a valid EAN." Correct it and push again. Leen Bakker also asks for a unique title per product, and for a large square main image on a white background, without a logo or a watermark. The exact size and resolution are in the seller guideline of Leen Bakker.

Leen Bakker enforces limits on content: a title is at most 65 characters.

### FAQ

#### Do you need an API key to connect Leen Bakker?

Yes. You need one API key from Leen Bakker.

#### Which countries do we connect Leen Bakker for?

We connect Leen Bakker for the Netherlands and Belgium.

#### Where do orders from Leen Bakker arrive in e-tailize?

Orders from Leen Bakker come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Content rules for Leen Bakker](https://e-tailize.com/help/marketplaces/content-rules-for-leen-bakker/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Apply for a seller account at Leen Bakker](https://www.leenbakker.nl/nieuwe-verkooppartner)

## Sell on Leroy Merlin
URL: https://e-tailize.com/help/marketplaces/sell-on-leroy-merlin/
Category: Marketplace guides
Last verified: 2026-09-07

Apply at Leroy Merlin, connect with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/leroy-merlin.yaml sha256:8173b7b88854a42970229a3e847b08d74d730969f104c21ff02576607a8f6a27 -->

### Before you start

Leroy Merlin is the marketplace of the French home improvement chain, part of the Adeo group. Leroy Merlin asks for an address and a VAT number in the European Union, stock in the European Union, EAN-13 codes, a registered trademark, and a carrier that delivers to homes and returns a tracking link. Orders have to be ready within 45 days.

Apply yourself, they review. Stuck? Expansion does it for you.

Leroy Merlin runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from Leroy Merlin.

We connect Leroy Merlin for France, Italy, Spain, Poland and Portugal.

### Steps

Your account manager walks you through the seller portal and the document check first. Once that is approved you get access to Mirakl, the back office of Leroy Merlin. Create the API key there and look up your Store Id.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Leroy Merlin logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "France", "Italy", "Spain", "Poland" and "Portugal".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Leroy Merlin tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory Leroy Merlin fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Leroy Merlin tile, select your validated products and click "List content". Click "List offers" once the content is through.

> [!NOTE]
> One tile covers all five countries, so the country you pick has to match the Leroy Merlin shop your API key belongs to.

### What happens next

Leroy Merlin then runs a technical onboarding: you set up your shop, load your catalogue and place a test order together. A launch call follows, and only after that call does your shop open to shoppers. The same shop account also opens the Leroy Merlin marketplaces in Italy, Spain and Portugal.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Leroy Merlin come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

Mirakl scores how complete your product data is, and Leroy Merlin takes a product offline or stops showing it while that score stays under the threshold, so fill in the optional attributes too and list again. Wood and wood parts need an FSC or PEFC certificate. A key that was regenerated in the back office saves fine and then moves nothing.

### FAQ

#### Do you need an API key to connect Leroy Merlin?

Yes. You need one API key from Leroy Merlin.

#### Which countries do we connect Leroy Merlin for?

We connect Leroy Merlin for France, Italy, Spain, Poland and Portugal.

#### Where do orders from Leroy Merlin arrive in e-tailize?

Orders from Leroy Merlin come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Content rules for Leroy Merlin](https://e-tailize.com/help/marketplaces/content-rules-for-leroy-merlin/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Apply for a seller account at Leroy Merlin](https://www.leroymerlin.fr/devenez-marchand-marketplace.html)

## Sell on Maisons du Monde
URL: https://e-tailize.com/help/marketplaces/sell-on-maisons-du-monde/
Category: Marketplace guides
Last verified: 2026-09-07

Apply at Maisons du Monde, connect with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/maisons-du-monde.yaml sha256:cdca0398b7368504c9e5923ec86b732c6f15163f9e1cf9cffa2a4da7bc4103a8 -->

### Before you start

Maisons du Monde is a French furniture and home decor retailer with stores across Europe. Selling there is not open to everyone: you apply first, and you connect once Maisons du Monde has approved your seller account. Have the API key and Store Id of that seller account ready when you connect.

Apply yourself, they review. Stuck? Expansion does it for you.

Maisons du Monde runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from Maisons du Monde.

We connect Maisons du Monde for France, Spain and Italy.

### Steps

Create the API key in the seller back office of Maisons du Monde and copy it in full. Your Store Id sits in the settings or on the main page of that same seller account.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Maisons du Monde logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Maisons du Monde tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory Maisons du Monde fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Maisons du Monde tile, select your validated products and click "List content". Click "List offers" once the content is through.

> [!NOTE]
> The app has one tile for this marketplace and it is named "Mdm", with the Maisons du Monde logo on it. France, Spain and Italy all run through that one tile: you pick one of them in the dropdown "Where do you offer your products?", which reads "Sales locations" until you do.

### What happens next

Content and offers travel separately, in a fixed order. "List content" puts your product in the catalogue of Maisons du Monde, and "List offers" then attaches your own offer to that catalogue entry.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Maisons du Monde come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

A refusal from Maisons du Monde arrives after "List content" and always names the EAN, the field and the value it did not accept, so you correct that field and list again.

We have no written content rules for this marketplace, so check the field requirements in your own Maisons du Monde back office before you list.

### FAQ

#### Do you need an API key to connect Maisons du Monde?

Yes. You need one API key from Maisons du Monde.

#### Which countries do we connect Maisons du Monde for?

We connect Maisons du Monde for France, Spain and Italy.

#### Where do orders from Maisons du Monde arrive in e-tailize?

Orders from Maisons du Monde come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Apply for a seller account at Maisons du Monde](https://www.maisonsdumonde.com/FR/fr/e/devenir-vendeur-marketplace)

## Sell on MediaMarkt and Saturn
URL: https://e-tailize.com/help/marketplaces/sell-on-mediamarkt-and-saturn/
Category: Marketplace guides
Last verified: 2026-10-04

Connect MediaMarkt and Saturn with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/mediamarkt-saturn.yaml sha256:5ebd80507e4830f0fe8621e8f6ded8f89e98324cb414b43e7edac03fd8d54bc2 -->

### Before you start

MediaMarkt and Saturn run one marketplace together, the marketplace of the MediaMarktSaturn Retail Group, so one connection covers both and Saturn on its own is not a channel we connect. Two conditions are hard: your company is registered inside the European Union, and every product you offer carries an EAN. MediaMarkt decides who gets in, and that leans on your range, your sales and your customer scores.

MediaMarkt and Saturn runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from MediaMarkt and Saturn.

We connect MediaMarkt and Saturn for Germany, Austria, Spain, the Netherlands, Italy, Belgium and Poland.

### Steps

Apply yourself, they review. Stuck? Expansion does it for you. Before you connect, send MediaMarkt your company, brand and contact details, the marketplaces you sell on, your revenue there and your webshop URL. [Sell on MediaMarkt Germany: the application](https://e-tailize.com/help/marketplaces/sell-on-mediamarkt-germany-application/) walks through it. Create the API key in your MediaMarkt back office once your seller account is live, and note the Store Id. Pick the country your seller account is for, a second country is a second connection.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the MediaMarkt and Saturn logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "Austria", "Belgium (Dutch)", "Belgium (French)", "Germany", "Italy", "Poland", "Spain" and "The Netherlands".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the MediaMarkt and Saturn tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory MediaMarkt and Saturn fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the MediaMarkt and Saturn tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

MediaMarkt runs on Mirakl and checks your product data after it arrives. Your products appear on the platform only after an upload that came through without errors, and the verdict per product follows later. The legal product information stays yours as the seller, also for what you took over from a supplier.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from MediaMarkt and Saturn come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

A refusal carries a code, for the energy label, images, language, the title, the EAN or age restrictions. Put only the model or product name in the title, MediaMarkt adds the brand, the product type and the colour itself. The image requirement differs per country, so read [Content rules for MediaMarkt and Saturn](https://e-tailize.com/help/marketplaces/content-rules-for-mediamarkt-and-saturn/) for Germany and [Content rules for MediaMarkt Netherlands and Belgium](https://e-tailize.com/help/marketplaces/content-rules-for-mediamarkt-netherlands-and-belgium/) for the Netherlands and Belgium. A replacement image only counts under a new URL.

### FAQ

#### Do you need an API key to connect MediaMarkt and Saturn?

Yes. You need one API key from MediaMarkt and Saturn.

#### Which countries do we connect MediaMarkt and Saturn for?

We connect MediaMarkt and Saturn for Germany, Austria, Spain, the Netherlands, Italy, Belgium and Poland.

#### Where do orders from MediaMarkt and Saturn arrive in e-tailize?

Orders from MediaMarkt and Saturn come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Content rules for MediaMarkt and Saturn](https://e-tailize.com/help/marketplaces/content-rules-for-mediamarkt-and-saturn/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Sell on METRO and Makro
URL: https://e-tailize.com/help/marketplaces/sell-on-metro-and-makro/
Category: Marketplace guides
Last verified: 2026-09-07

Apply at METRO and Makro, connect with your key and secret in e-tailize, then validate and list your products.

<!-- generated from marketplaces/metro-makro.yaml sha256:0c8d52e6df1c56795fd47b01d42b7e1f58b0ce1b9cc2777f6d20f3d2ed75294e -->

### Before you start

METRO and Makro run one marketplace for professional buyers, with a storefront per country. METRO decides who gets in, so an approved seller account comes first, and the API credentials come with it. Every product carries a GTIN, and a product without one needs the manufacturer and the MPN together instead. Images sit on a public link, png or jpg, the first one on a white or transparent background.

Apply yourself, they review. Stuck? Expansion does it for you.

METRO and Makro runs its own API, so the wizard asks for the fields of METRO and Makro itself and instructions written for a Mirakl marketplace do not apply. You need two values from METRO and Makro, a key and a secret.

We connect METRO and Makro for Germany, Spain, France, Italy, the Netherlands and Portugal.

You find your seller account in [the METRO and Makro seller portal](https://www.metro-selleroffice.com/).

### Steps

Create the client key and the client secret in your METRO Seller Office account and copy both in full. One connection serves one destination market and only processes the offers and orders of that market, so a second market needs a second connection. The field "Accept my pending orders" takes the word true or false.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the METRO and Makro logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Pick a value under "Which marketplace does this connection push offers to?". The list holds "France", "Germany", "Italy", "Portugal", "Spain" and "The Netherlands".
6. Paste the value into "Client Key". The field is masked, so you see dots instead of what you pasted.
7. Paste the value into "Client Secret". The field is masked, so you see dots instead of what you pasted.
8. Fill in "Accept my pending orders".
9. Click "Save".
10. Click "Validation" in the left sidebar, pick the METRO and Makro tile and click "Add missing PIM tabs" on every category you sell there.
11. Fill the mandatory METRO and Makro fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
12. Click "Listing", pick the METRO and Makro tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

Your mapping is checked against the category rules of METRO before anything leaves e-tailize. What passes goes over as a product upload, and METRO reviews an upload by hand, which can take up to ten days. The outcome comes back per row, with the column and the GTIN that caused it. Images, size and brand are shared over all your markets.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from METRO and Makro come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

Content that does not meet the category rules is stopped before it is sent, one message per field: a mandatory value that is missing, a value of the wrong type, a value outside the allowed list, or text over the maximum length. METRO can also hold a listing for a manual review by its product data team. Then you list the same content again to see the verdict.

METRO and Makro enforces limits on content: a title is at most 150 characters, a description is at most 4000 characters and a product carries between 1 and 10 images.

### FAQ

#### What do you need to connect METRO and Makro?

You need two values from METRO and Makro, a key and a secret.

#### Which countries do we connect METRO and Makro for?

We connect METRO and Makro for Germany, Spain, France, Italy, the Netherlands and Portugal.

#### Where do orders from METRO and Makro arrive in e-tailize?

Orders from METRO and Makro come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect METRO makro](https://e-tailize.com/help/connections/connect-metro-makro/)
- [Content rules for METRO and Makro](https://e-tailize.com/help/marketplaces/content-rules-for-metro-and-makro/)
- [METRO makro listing errors and the manual review](https://e-tailize.com/help/marketplaces/metro-makro-listing-errors-and-the-manual-review/)
- [Apply for a seller account at METRO and Makro](https://www.metro.de/marktplatz)

## Sell on Obelink
URL: https://e-tailize.com/help/marketplaces/sell-on-obelink/
Category: Marketplace guides
Last verified: 2026-09-07

Apply at Obelink, connect with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/obelink.yaml sha256:333052ec9ea85ddd88a8dda1c0f301e8d6efcfe033ff9c06237c0e048979b791 -->

### Before you start

Obelink is a Dutch company that sells tents, caravans, camping gear, garden furniture and outdoor products, and its marketplace runs across Europe. You apply through the Obelink partner programme, and you need an approved seller account there before you can connect.

Apply yourself, they review. Stuck? Expansion does it for you.

Obelink runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from Obelink.

We connect Obelink for the Netherlands, Germany and France.

### Steps

Create the API key in the seller back office of Obelink and copy it in full. Your Store Id sits there as well. Then pick the sales location that matches your shop. That choice also sets the language of your product data, Dutch for "The Netherlands", German for "Germany" and French for "France".

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Obelink logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "France", "Germany" and "The Netherlands".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Obelink tile and click "Add missing PIM tabs" on every category you sell there.

   

10. Fill the mandatory Obelink fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Obelink tile, select your validated products and click "List content". Click "List offers" once the content is through.

   

### What happens next

Content and offers travel separately: "List content" sends the product data and "List offers" sends your price and stock, so an offer only goes live once the content of that product is through.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Obelink come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

Obelink checks your images. The main image stands on its own on a white background, without a shadow, and no image may carry a logo, branding or a promotional slogan. A product that misses those image rules does not appear on the website of Obelink, and Obelink may take images down that do not fit its values.

Obelink enforces limits on content: a product carries between 2 and 6 images.

### FAQ

#### Do you need an API key to connect Obelink?

Yes. You need one API key from Obelink.

#### Which countries do we connect Obelink for?

We connect Obelink for the Netherlands, Germany and France.

#### Where do orders from Obelink arrive in e-tailize?

Orders from Obelink come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Content rules for Obelink](https://e-tailize.com/help/marketplaces/content-rules-for-obelink/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Apply for a seller account at Obelink](https://www.obelink.nl/obelink-partnerprogramma/)

## Sell on PC Componentes
URL: https://e-tailize.com/help/marketplaces/sell-on-pc-componentes/
Category: Marketplace guides
Last verified: 2026-09-07

Apply at PC Componentes, connect with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/pc-componentes.yaml sha256:0d9cb23233480761873e4a35527dc2c66fd8c70ca1f93264c1221152a983a04f -->

### Before you start

PC Componentes is a Spanish marketplace for computers, components, gaming and consumer electronics, founded in 2005 and one of the larger ecommerce platforms in Spain. You need an approved seller account before you can connect, and PC Componentes decides who gets in, so apply first and wait for that approval. We connect the channel for Spain and Portugal.

Apply yourself, they review. Stuck? Expansion does it for you.

PC Componentes runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from PC Componentes.

We connect PC Componentes for Spain and Portugal.

### Steps

The tile in the grid is labelled "PCComponentes". Create the API key in the Mirakl back office of PC Componentes and copy it in full. Your Store Id sits in that same seller account. All four fields are required. The country list holds "Spain" and "Portugal", and one connection covers one country, so pick the storefront your seller account belongs to.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the PC Componentes logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "Spain" and "Portugal".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the PC Componentes tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory PC Componentes fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the PC Componentes tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from PC Componentes come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

Every field on this form is required, so a save with one of them still empty is refused. A connection that saves and then moves nothing usually means a key copied halfway, or a key regenerated in the back office afterwards. Create a fresh key and save the connection again. A Mirakl connection maps at most nine images per product.

### FAQ

#### Do you need an API key to connect PC Componentes?

Yes. You need one API key from PC Componentes.

#### Which countries do we connect PC Componentes for?

We connect PC Componentes for Spain and Portugal.

#### Where do orders from PC Componentes arrive in e-tailize?

Orders from PC Componentes come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Apply for a seller account at PC Componentes](https://marketplace.pccomponentes.com/es/index.html)

## Sell on Pixmania
URL: https://e-tailize.com/help/marketplaces/sell-on-pixmania/
Category: Marketplace guides
Last verified: 2026-09-07

Apply at Pixmania, connect with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/pixmania.yaml sha256:c5c4b08151306a11403c2243df4d7d22a23341c556c00d6bdb577d27763adaab -->

### Before you start

Pixmania is an online marketplace for tech and electronics. Pixmania decides who sells there, so apply first and wait for their approval before you connect. Everything the wizard asks for comes out of your own Pixmania seller back office, so keep that open next to e-tailize.

Apply yourself, they review. Stuck? Expansion does it for you.

Pixmania runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from Pixmania.

We connect Pixmania for France.

### Steps

Create the API key in the Pixmania back office and copy it in full. The Store Id belongs to the same seller account and sits in its settings or on the main page. The tile in the wizard is labelled "Pixmania", and France is the only sales location it offers.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Pixmania logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "France".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Pixmania tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory Pixmania fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Pixmania tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

A listing leaves in two parts, the content first and the offers after it. A validation error stops a product before it leaves e-tailize, a listing error comes back from Pixmania after the product was sent, so look at the listing screen again a while after your run.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Pixmania come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

An empty form comes back with "Connection name is required", "Secret or Api key is a required field", "Sales location is a required field" and "Store Id is a required field". A key copied halfway, or one regenerated afterwards, saves fine and then moves nothing. Pixmania accepts only products with an EAN, and it wants a title and a description in the language of the market you sell in.

### FAQ

#### Do you need an API key to connect Pixmania?

Yes. You need one API key from Pixmania.

#### Which countries do we connect Pixmania for?

We connect Pixmania for France.

#### Where do orders from Pixmania arrive in e-tailize?

Orders from Pixmania come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Apply for a seller account at Pixmania](https://www.pixmania.com/fr/fr/vendeur.html)

## Sell on Praxis
URL: https://e-tailize.com/help/marketplaces/sell-on-praxis/
Category: Marketplace guides
Last verified: 2026-09-08

Connect Praxis with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/praxis.yaml sha256:8aba266b07d8f74d62fdec0612f84ac1c5309009ca24307606039b91b92aad55 -->

### Before you start

Praxis is the Dutch do it yourself marketplace of Maxeda, the group that also runs [Brico](https://e-tailize.com/help/marketplaces/sell-on-brico/). Both channels share one set of content rules, so set them up the same way. You need an approved seller account, an API key created in the seller back office of Praxis, and your store id, before you can connect.

Apply yourself, they review. Stuck? Expansion does it for you.

Praxis runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from Praxis.

We connect Praxis for the Netherlands.

### Steps

Create the API key in the seller back office of Praxis and copy it in full. Your store id sits there as well, in the settings or on the main page of your seller account.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Praxis logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Praxis tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory Praxis fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Praxis tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

Maxeda approves product data only once every mandatory field is filled in, on Praxis and on Brico. A product that leaves e-tailize without an error can still be waiting for that check.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Praxis come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

A vague listing error on several products at once is usually the title, a description that is too short, too few images, an image that is too small, or a missing USP. Praxis sets the exact lengths, image sizes and USP rules per language in its seller guideline, so check them there.

Praxis enforces limits on content: a product carries at least 2 images.

### FAQ

#### Do you need an API key to connect Praxis?

Yes. You need one API key from Praxis.

#### Which countries do we connect Praxis for?

We connect Praxis for the Netherlands.

#### Where do orders from Praxis arrive in e-tailize?

Orders from Praxis come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Praxis and Brico: meet the Maxeda rules for product data](https://e-tailize.com/help/marketplaces/praxis-and-brico-product-list-guidelines/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Sell on Rue du Commerce
URL: https://e-tailize.com/help/marketplaces/sell-on-rue-du-commerce/
Category: Marketplace guides
Last verified: 2026-09-07

Apply at Rue du Commerce, connect with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/rue-du-commerce.yaml sha256:4a2b7f7e9bc68f12016c3d76af256187828b6e9a5b95e040d716f954ebc86b31 -->

### Before you start

Rue du Commerce is a French marketplace, and France is the only sales location we connect for it. New sellers get in by application, so you apply on their merchant page and wait for their approval first. After that you need two things from the seller back office of that account: an API key and your Store Id.

Apply yourself, they review. Stuck? Expansion does it for you.

Rue du Commerce runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from Rue du Commerce.

We connect Rue du Commerce for France.

### Steps

Create the API key in the seller back office of Rue du Commerce and copy it in full. Your Store Id sits there too, in the settings or on the main page of your seller account. A key from another marketplace never works here, even though the form looks the same.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Rue du Commerce logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "France".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Rue du Commerce tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory Rue du Commerce fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Rue du Commerce tile, select your validated products and click "List content". Click "List offers" once the content is through.

> [!NOTE]
> The tile is labelled "RueDuCommerce.fr" and "France" is the only sales location in the dropdown.

### What happens next

When you add the PIM tab for this connection, e-tailize preselects French as the tab language, so the titles and descriptions that go to Rue du Commerce are the French ones. The content rules of the channel live in their own back office, so check them there before you list a new category.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Rue du Commerce come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

A connection that saves and then moves nothing is almost always the key: copied halfway, or created again in the back office afterwards. Make a fresh key and save again. An empty field stops the save with "Connection name is required", "Secret or Api key is a required field", "Sales location is a required field" or "Store Id is a required field". When nothing moves after that, ask in the app chat and name your "Store Id".

### FAQ

#### Do you need an API key to connect Rue du Commerce?

Yes. You need one API key from Rue du Commerce.

#### Which countries do we connect Rue du Commerce for?

We connect Rue du Commerce for France.

#### Where do orders from Rue du Commerce arrive in e-tailize?

Orders from Rue du Commerce come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Apply for a seller account at Rue du Commerce](https://marketplace.rueducommerce.com/devenir-marchand/)

## Sell on Secret Sales
URL: https://e-tailize.com/help/marketplaces/sell-on-secret-sales/
Category: Marketplace guides
Last verified: 2026-09-07

Apply at Secret Sales, connect with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/secret-sales.yaml sha256:f81ef4feb316fd6069a22e36a58e43041ce0c44269c5bad3347cf5fca121dd7a -->

### Before you start

Secret Sales is a flash sale marketplace in the United Kingdom, founded in 2007, with fashion, beauty, homeware, electronics and lifestyle products from brands and designers at discounted prices. It is a gated marketplace: Secret Sales decides who sells there, so the seller account is arranged with them first. Have that account, an API key and your Store Id ready before you connect.

Apply yourself, they review. Stuck? Expansion does it for you.

Secret Sales runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from Secret Sales.

We connect Secret Sales for the United Kingdom, the Netherlands, Belgium, Spain, Germany and Sweden.

### Steps

Both values come from your own Secret Sales seller back office on Mirakl, never from e-tailize: create the API key there and copy it in full, and look up the store id on the main page of your seller account. One tile covers all seven options and six countries, because Belgium sits in the list twice, once for Dutch and once for French, so that choice also sets the language we send.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Secret Sales logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "Belgium (Dutch)", "Belgium (French)", "Germany", "Spain", "Sweden", "The Netherlands" and "United Kingdom".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Secret Sales tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory Secret Sales fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Secret Sales tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

Content and offers are two steps here, so list your content first and list your offers once the content is through. The listing screen keeps the status per product and the reason Secret Sales gave for a product it refused.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Secret Sales come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

Leave "API KEY", "Where do you offer your products?" or "Store Id" empty and that field comes back with "The value provided was not of the correct format". An empty "Connection name" comes back with "Connection name is required" instead. A key copied halfway, or regenerated in the back office afterwards, saves and then moves nothing, so create a fresh key. From a PIM tab we map at most nine images per product.

### FAQ

#### Do you need an API key to connect Secret Sales?

Yes. You need one API key from Secret Sales.

#### Which countries do we connect Secret Sales for?

We connect Secret Sales for the United Kingdom, the Netherlands, Belgium, Spain, Germany and Sweden.

#### Where do orders from Secret Sales arrive in e-tailize?

Orders from Secret Sales come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Apply for a seller account at Secret Sales](https://www.secretsales.com/about-us/)

## Sell on Shop Apotheke
URL: https://e-tailize.com/help/marketplaces/sell-on-shop-apotheke/
Category: Marketplace guides
Last verified: 2026-09-07

Apply at Shop Apotheke, connect with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/shop-apotheke.yaml sha256:894ff0f6e5411d17df43466b8d73267070f57d7d7e86d19982126ca9310c7203 -->

### Before you start

Shop Apotheke is the online pharmacy of Redcare Pharmacy and sells health, care and wellness products. You need an approved seller account on the marketplace itself before you connect it here.

Apply yourself, they review. Stuck? Expansion does it for you.

Shop Apotheke runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from Shop Apotheke.

We connect Shop Apotheke for Austria, Belgium, Germany and Italy.

### Steps

Create the API key in the Mirakl back office of Shop Apotheke and copy it in full. Your Store Id sits in that same back office.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Shop Apotheke logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "Austria", "Belgium (Dutch)", "Belgium (French)", "Germany" and "Italy".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Shop Apotheke tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory Shop Apotheke fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Shop Apotheke tile, select your validated products and click "List content". Click "List offers" once the content is through.

> [!NOTE]
> One tile carries every storefront, and the app writes that tile as "Shopapotheke" while the logo on it reads Shop Apotheke. The country list sits behind the placeholder "Sales locations".

### What happens next

Shop Apotheke reads your products through Mirakl. Every import comes back with a report per row, so a product the platform accepts can still be refused on one field.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Shop Apotheke come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

Most refusals are a missing identifier or a missing mandatory attribute: a registered EAN, PZN, GTIN or ISBN, plus a brand, a quantity and a unit. [Content rules for Shop Apotheke](https://e-tailize.com/help/marketplaces/content-rules-for-shop-apotheke/) has the title, description and image rules.

Shop Apotheke enforces limits on content: a title is at most 100 characters.

### FAQ

#### Do you need an API key to connect Shop Apotheke?

Yes. You need one API key from Shop Apotheke.

#### Which countries do we connect Shop Apotheke for?

We connect Shop Apotheke for Austria, Belgium, Germany and Italy.

#### Where do orders from Shop Apotheke arrive in e-tailize?

Orders from Shop Apotheke come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Content rules for Shop Apotheke](https://e-tailize.com/help/marketplaces/content-rules-for-shop-apotheke/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Apply for a seller account at Shop Apotheke](https://www.shop-apotheke.com/partner/register)

## Sell on Stadium
URL: https://e-tailize.com/help/marketplaces/sell-on-stadium/
Category: Marketplace guides
Last verified: 2026-09-07

Apply at Stadium, connect with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/stadium.yaml sha256:52f59d063cb1752aa2fe307d80079492c8fc1adf02f09d9bcf7aed843b5249ad -->

### Before you start

Stadium is a Swedish marketplace for sport, with categories from clothing, shoes and equipment to outdoor, fitness, team sport and winter sport. You need an approved seller account on Stadium before you can connect, so apply there first and wait for that approval. We connect the channel for Sweden and Finland.

Apply yourself, they review. Stuck? Expansion does it for you.

Stadium runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from Stadium.

We connect Stadium for Finland and Sweden.

### Steps

Create the API key in the seller back office of Stadium and copy it in full. Your Store Id sits in the same seller account. We never see the key again after you save it, and we never ask for it in the chat.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Stadium logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "Finland" and "Sweden".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Stadium tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory Stadium fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Stadium tile, select your validated products and click "List content". Click "List offers" once the content is through.

> [!NOTE]
> Stadium has one tile for both countries, so what you pick under "Where do you offer your products?" is what tells us where you sell.

### What happens next

Stadium carries its own carrier list, so the carrier you send with a shipment comes from that list: Bring, Budbee, Instabox, Posti and PostNord sit in it next to DHL, DPD, GLS, FedEx and TNT.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Stadium come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

A key that was copied halfway, or regenerated in the back office afterwards, saves and then moves nothing: create a fresh key and save again. A Mirakl connection maps at most nine images per product.

### FAQ

#### Do you need an API key to connect Stadium?

Yes. You need one API key from Stadium.

#### Which countries do we connect Stadium for?

We connect Stadium for Finland and Sweden.

#### Where do orders from Stadium arrive in e-tailize?

Orders from Stadium come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Apply for a seller account at Stadium](https://www.stadium.se/connect-en)

## Sell on Vente-unique
URL: https://e-tailize.com/help/marketplaces/sell-on-vente-unique/
Category: Marketplace guides
Last verified: 2026-09-07

Connect Vente-unique with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/vente-unique.yaml sha256:dd580f8d39e48675170c425e07d2fb613a1415ba09fcf021c91a3e077096e9bb -->

### Before you start

Vente-unique sells furniture and home products in several European countries and picks the merchants beside its own range, so you cannot enrol yourself. Apply and wait for their decision. They look for furniture professionals who run their own delivery, service and after sales. Declare VAT in your own country, and register for the French eco contribution if you sell there. An approved merchant gets a back office with the API key and the Store Id.

Apply yourself, they review. Stuck? Expansion does it for you.

Vente-unique runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from Vente-unique.

We connect Vente-unique for France, Italy, Spain, Belgium, the Netherlands, Germany, Portugal, Poland and Switzerland.

### Steps

Create the API key in the seller back office of Vente-unique and copy it in full. The Store Id belongs to the same store. One connection carries one country, so a second country store is a second connection with its own key and its own Store Id.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Vente-unique logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "France", "Italy", "Spain", "Belgium (Dutch)", "Belgium (French)", "The Netherlands", "Germany", "Portugal", "Poland" and "Switzerland".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Vente-unique tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory Vente-unique fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Vente-unique tile, select your validated products and click "List content". Click "List offers" once the content is through.

> [!NOTE]
> The app has one tile for this channel, listed as "Vente Unique". "Where do you offer your products?" carries ten options, and Belgium appears twice, as "Belgium (Dutch)" and as "Belgium (French)".

### What happens next

You run your own store on the marketplace: your own catalogue, your prices, your stock and your lead times. Customers order on their platform, you prepare and ship, and the payment follows automatically. You keep the customer contact and the after sales until the legal warranty period ends. Vente-unique asks for stock that is up to date, sizes and colours grouped together, and short delivery times.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Vente-unique come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

A connection that saves and then moves nothing usually comes down to a key that was revoked or copied wrong, a Store Id from another store, or a country that does not match your store. On content, Vente-unique wants its visual charter and labels respected, home products in its own categories, tracking links your customer can really click, and customer service in French.

### FAQ

#### Do you need an API key to connect Vente-unique?

Yes. You need one API key from Vente-unique.

#### Which countries do we connect Vente-unique for?

We connect Vente-unique for France, Italy, Spain, Belgium, the Netherlands, Germany, Portugal, Poland and Switzerland.

#### Where do orders from Vente-unique arrive in e-tailize?

Orders from Vente-unique come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Content rules for Vente-unique](https://e-tailize.com/help/marketplaces/content-rules-for-vente-unique/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Sell on vidaXL
URL: https://e-tailize.com/help/marketplaces/sell-on-vidaxl/
Category: Marketplace guides
Last verified: 2026-10-05

Connect vidaXL with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/vidaxl.yaml sha256:bc49bb586ab9eb9ab10d0afc890dc3ac198e53515c647823b91d5ae22c4b5ce7 -->

### Before you start

vidaXL is an international online retailer of affordable furniture, garden, hardware and lifestyle goods, active across Europe, Australia and the United States. Its marketplace runs on Mirakl. Before you connect you need an approved vidaXL seller account, an API key created in the vidaXL seller back office, and your Store Id from that same account. We never see your key after you save it.

vidaXL runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from vidaXL.

We connect vidaXL for the Netherlands.

### Steps

Create the API key in the vidaXL seller back office and copy it in full. Your Store Id sits with your seller account there as well.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the vidaXL logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "The Netherlands".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the vidaXL tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory vidaXL fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the vidaXL tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

vidaXL takes your content first and your offers after that: "List content" puts the product in the vidaXL catalogue, "List offers" attaches your price and your stock to it. Anything vidaXL refuses comes back in the "Listing" screen with the EAN, the field and the value it did not accept.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from vidaXL come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

Mirakl marketplaces score how complete your product data is, and a product with a low score is blocked or not shown, so fill in extra attributes, the optional ones included. A key copied halfway, or one regenerated in the back office afterwards, gives a connection that saves and then moves nothing. Create a fresh key and save again.

### FAQ

#### Do you need an API key to connect vidaXL?

Yes. You need one API key from vidaXL.

#### Which countries do we connect vidaXL for?

We connect vidaXL for the Netherlands.

#### Where do orders from vidaXL arrive in e-tailize?

Orders from vidaXL come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Sell on vtwonen
URL: https://e-tailize.com/help/marketplaces/sell-on-vtwonen/
Category: Marketplace guides
Last verified: 2026-09-07

Connect vtwonen with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/vtwonen.yaml sha256:78305b110338b39d24b50b76252f8dc39899b9cfa9058450ffbecb57d0e6d65f -->

### Before you start

vtwonen is a marketplace for home and interior, furniture and home accessories, and it sells to the Netherlands and Belgium. You cannot sign yourself up: vtwonen decides who sells there, so get your seller account approved first. The API key and the Store Id both come from the vtwonen back office on Mirakl. One connection carries one sales location.

Apply yourself, they review. Stuck? Expansion does it for you.

vtwonen runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from vtwonen.

We connect vtwonen for the Netherlands and Belgium.

### Steps

Copy the API key and the Store Id exactly as the vtwonen back office shows them, without a space in front or behind, and pick the sales location your store sells in.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the vtwonen logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "Belgium (Dutch)", "Belgium (French)" and "The Netherlands".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the vtwonen tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory vtwonen fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the vtwonen tile, select your validated products and click "List content". Click "List offers" once the content is through.

> [!NOTE]
> The app lists this channel as "Vt Wonen" and the tile carries the shop.vtwonen logo. One tile covers all three sales locations, and Belgium appears twice, as "Belgium (Dutch)" and as "Belgium (French)". That choice sets the language of the content we send.

### What happens next

vtwonen runs on Mirakl, so your product and your offer travel separately: the product carries the EAN, the title, the brand, the images and the attributes of its category, the offer carries your own SKU, price, condition and stock. Mirakl reports back per row, so one product can go through while the next one names the field that stopped it.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from vtwonen come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

Which fields the category makes mandatory stand on the marketplace tab in e-tailize, so read the message Mirakl returns on the row that failed, fill the field it names and list again. If the message names a field your tab does not hold yet, click "Refresh category" on that category's card first.

### FAQ

#### Do you need an API key to connect vtwonen?

Yes. You need one API key from vtwonen.

#### Which countries do we connect vtwonen for?

We connect vtwonen for the Netherlands and Belgium.

#### Where do orders from vtwonen arrive in e-tailize?

Orders from vtwonen come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Sell on Worten
URL: https://e-tailize.com/help/marketplaces/sell-on-worten/
Category: Marketplace guides
Last verified: 2026-09-07

Apply at Worten, connect with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/worten.yaml sha256:9c7ccabe69f650e5256d316ed32852ea415867257cb3c486b54fa9d1bdbd57b3 -->

### Before you start

Worten is the Portuguese retail marketplace for electronics, home appliances, computers, smartphones and gaming. Worten decides itself who may sell there, so an approved seller account comes first. Two things come out of the Worten back office before you can connect: an API key and your Store Id. One connection covers both Portugal and Spain.

Apply yourself, they review. Stuck? Expansion does it for you.

Worten runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from Worten.

We connect Worten for Portugal and Spain.

### Steps

The API key and the Store Id live in the Mirakl back office of Worten, not in e-tailize. Copy the key in full, because a key that was copied halfway saves and then moves nothing.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the Worten logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?". The list holds "Portugal" and "Spain".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the Worten tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory Worten fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the Worten tile, select your validated products and click "List content". Click "List offers" once the content is through.

> [!NOTE]
> One tile covers Portugal and Spain, so pick the sales location of the Worten shop your API key belongs to.

### What happens next

Content and offers travel separately. "List content" sends the product data, and after that "List offers" sends price and stock; the offer comes online once Worten accepts it. When you build the PIM tab version for this connection, e-tailize preselects the language of your sales location, Portuguese for Portugal and Spanish for Spain.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from Worten come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

An empty form comes back with "Connection name is required", "Secret or Api key is a required field", "Sales location is a required field" and "Store Id is a required field". A key that was regenerated in the back office afterwards gives a connection that saves and then moves nothing. Create a fresh key and save the connection again.

### FAQ

#### Do you need an API key to connect Worten?

Yes. You need one API key from Worten.

#### Which countries do we connect Worten for?

We connect Worten for Portugal and Spain.

#### Where do orders from Worten arrive in e-tailize?

Orders from Worten come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Apply for a seller account at Worten](https://www.worten.pt/marketplace/parceiros)

## Sell on YOOX
URL: https://e-tailize.com/help/marketplaces/sell-on-yoox/
Category: Marketplace guides
Last verified: 2026-09-07

Connect YOOX with your API key in e-tailize, then validate and list your products.

<!-- generated from marketplaces/yoox.yaml sha256:028d1ccff864682855c8562ecc6c66cba571898574c49bf4594a834e19b1ce42 -->

### Before you start

YOOX is an online retailer for luxury fashion and design, and it sells through a Mirakl seller platform. Get your YOOX seller account approved first. After that you need two things from YOOX itself: an API key you create in their seller back office, and your Store Id. Both live at YOOX, never in e-tailize, and we never ask for your key in the chat.

Apply yourself, they review. Stuck? Expansion does it for you.

YOOX runs on Mirakl, the software behind most retailer marketplaces we connect, so the wizard looks the same as for every other Mirakl marketplace. You need one API key from YOOX.

We connect YOOX for the Netherlands.

### Steps

Create the API key in the YOOX seller back office and copy it in full. Your Store Id sits there too, in the settings or on the main page of your seller account. YOOX has one tile in the grid, and a key from another Mirakl marketplace never works here, even though the form looks the same.

1. Open "Settings" in the left sidebar and click "Connections".
2. Click "New connection", or open [the marketplace wizard](https://app.e-tailize.eu/account/marketplace/create) directly.
3. Pick "Marketplace" in the chooser and click the YOOX logo under "Connect marketplace provider".

   

4. Fill in "Connection name", your own reference for this connection.
5. Paste the value into "API KEY". The field is masked, so you see dots instead of what you pasted.
6. Pick the country you sell in under "Where do you offer your products?".
7. Fill in "Store Id".
8. Click "Save".
9. Click "Validation" in the left sidebar, pick the YOOX tile and click "Add missing PIM tabs" on every category you sell there.
10. Fill the mandatory YOOX fields on those tabs and click "Validate products". [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen step by step.
11. Click "Listing", pick the YOOX tile, select your validated products and click "List content". Click "List offers" once the content is through.

### What happens next

The fields you map come from the YOOX categories themselves, and a change on their side can make a field appear or disappear, so map against the refreshed definition when that happens. Content goes over first, offers follow once the content is through.

The connection appears on the "API connections" page and as a card under "Existing connections" on the dashboard, and it starts feeding your dashboard, your orders and your stock. Orders from YOOX come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Common problems

One bad barcode stops the whole offer push: e-tailize checks every EAN before it calls YOOX and answers "Invalid product id. Please make sure to supply a valid EAN." Fix the flagged barcodes and push the offers again. A key copied halfway, or regenerated in the back office afterwards, saves fine and then moves nothing. Create a fresh key and save the connection again.

### FAQ

#### Do you need an API key to connect YOOX?

Yes. You need one API key from YOOX.

#### Which countries do we connect YOOX for?

We connect YOOX for the Netherlands.

#### Where do orders from YOOX arrive in e-tailize?

Orders from YOOX come in under "Fulfillment" and then "Orders", with the same "Open", "Processing" and "Closed" filters as your other channels.

### Related

- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Content rules for bol
URL: https://e-tailize.com/help/marketplaces/content-rules-for-bol/
Category: Marketplace guides
Last verified: 2026-09-07

The title, description, image and compliance rules bol sets for your product content, and where you meet them in e-tailize.

### Before you start

These rules are bol's own. They come from the public bol partner platform pages and the
release notes of the bol API, and bol decides whether your content passes.

e-tailize checks whether the fields bol asks for are filled. What is written in them is
judged by bol, after you push your content with "List content", so a product that passes
validation can still come back refused.

Work on the bol tab of the product. That holds the text that goes to bol, next to "Main
title" and "Main description" on the "Main product" tab, which stay your own source text.

### Steps

1. Keep the title inside 70 characters, spaces counted. bol is stricter here than most
   marketplaces, so a title that passes elsewhere can still be too long.
2. Build that title the way bol asks: brand, model, product type, then one or two attributes
   that set the article apart.
3. Take out of the title what bol refuses: capitals for emphasis, promotional wording,
   symbols, English wording on the Dutch platform and repeated synonyms.
4. Take out of the description what bol refuses: links to a website, prices, delivery times,
   holiday wording, scarcity wording and vague sustainability claims.
5. Format the description with the tags bol accepts and no others: b, br, h3, li, ol, ul, p
   and strong.
6. Check every image: 30 KB to 10 MB per file, 500 by 500 pixels up to 6000 by 6000, at
   least 1200 by 1200 for zoom, a white background, and no logos, watermarks, text, labels
   or models.
7. Fill in the economic operator data on the bol tab. bol has made it mandatory since
   1 February 2025 and an offer without it goes offline.
8. Validate the product, run "List content" and read what bol sends back.

> [!NOTE]
> This page is about content. Which fields your category needs is a separate question, and
> bol answers it per category, so read the field list of your own category.

### What happens next

bol answers per product, not per batch: one article goes live while the next one is refused,
from the same push. That answer is kept for 28 days, so read the report while it
is there: after that it is gone and the reason cannot be read back.

A product that is live but not for sale is usually missing content rather than blocked by a
rule. bol names the attributes it misses at that moment, so read that list again instead of
an older one.

### Common problems

#### bol reports an error during publishing

The message is "Bol.com reported an error during publishing;" and behind the semicolon
stands bol's own reason. Read that part.

A reason that starts with "[Duplicate Offer]" and names an existing retailer offer id and
the EAN means bol already has an offer with this EAN and condition NEW. The platform tries
to adopt that offer by itself, and if you see this reason, that attempt did not go through.
Do not delete the product: check the listing again shortly, and ask our support team with
the offer id and the EAN if it keeps coming back.

Any other reason: fix what bol names there and list again.

#### bol reports an unknown status

The message reads "An unknown error occurred. Bol.com reported processStatus ..." Ask our
support team, with the EAN and the status text from the message.

#### bol reports a timeout

The message reads "Bol.com reported that the product publish operation timed out, the operation did not complete. Please try again at a later time." Nothing is wrong with your
content: list the product again later.

#### An attribute shows BLOCKED_BY_RATE_LIMITER

Does an attribute in the listing errors show the technical error BLOCKED_BY_RATE_LIMITER,
then that is throttling and not a data problem: wait and list again later.

#### Only the main image is visible

bol took the product but received one image only, or refused the rest. It reports a reason
per image, each with its own fix. A link that gave a not found or asked for a login: rehost
that image at a public https URL that opens the file itself. A file type
bol does not support: convert it to one bol does support, because rehosting
changes nothing. An image bol flagged as blacklisted: bol refused that picture, so
supply a different one. A picture bol chose from another party for the shared product page:
not a data problem on your side.

#### A field these rules mention is not on your bol tab

bol changed its category definition after your tab was built. Click "Refresh category" on
that category's card, wait for the sync and fill in the new fields.

### FAQ

#### Do spaces count towards the 70 characters?

Yes. bol counts everything in the title, spaces and punctuation included. Keep the whole
line inside the limit rather than trusting bol to cut it neatly.

#### May I write my bol title in English?

Write it in the language of the country you sell in. English wording is on bol's forbidden
list for a title on the Dutch platform.

#### What is the economic operator?

The party inside the EU that is answerable for the product. bol has required it since
1 February 2025, under the European product safety rules, and an offer without valid data
for it goes offline.

### Related

- [Sell on bol](https://e-tailize.com/help/marketplaces/sell-on-bol/)
- [Connect your bol account](https://e-tailize.com/help/connections/connect-your-bol-account/)
- [Fix bol listing errors: publish, duplicate offer, not for sale](https://e-tailize.com/help/marketplaces/bol-listing-errors-publish-failures-duplicate-offers-and-products-not-for-sale/)

## Content rules for Amazon
URL: https://e-tailize.com/help/marketplaces/content-rules-for-amazon/
Category: Marketplace guides
Last verified: 2026-09-07

The content policy Amazon holds your listing to: the 2025 title rules, allowed characters, images and one product per detail page.

### Before you start

Two sets of rules apply to a product on Amazon. e-tailize validates your Amazon tab against
the category requirements Amazon publishes, before anything is sent. Amazon then checks the
content again when it receives it: content that breaks a limit, a title over 200 characters,
too many images or too many bullets, is held in Amazon's concepts instead of going live, also
when the push from e-tailize came through without an error. Content that does go live can
still be flagged later against Amazon's policy.

Everything below is Amazon policy. Write your content to it before you list, rather than
after a rejection.

### Common problems

#### The title is refused

Since 21 January 2025 Amazon applies one title policy across its stores. Keep the title
within 200 characters including spaces. Leave out the characters ! $ ? _ { } ^ and the
broken bar and negation signs, unless one of them is part of your brand name. Use no word
more than twice: prepositions, articles and conjunctions do not count towards that.

Is the title already live and does Amazon flag it? Then Amazon reports it in Seller
Central, under "Manage All Inventory", and the policy gives you 14 days to correct it.

Build the title from the brand, the product type, the material, the quantity and the
colour, and work in 2 to 3 relevant keywords that make clear what the product actually is.

#### The description is refused or shows raw code

Use printable ASCII characters only, hex 20 to 7E, in your description and in your
keywords. HTML and JavaScript are not allowed, with one exception: the line break `</br>`.
Amazon does not support headers in a description either, so give the text structure with
short bullet points instead. The limit per field is in
[Amazon validations, best practices and concepts](https://e-tailize.com/help/listing/amazon-listing-validations-best-practices-and-concepts/).

#### Amazon refuses your images

The main image needs a pure white background (RGB 255) and at least 1000 pixels on the
longest side, and 1600 or more is what makes the zoom work. The product itself fills 85 to
100 percent of the frame. No image carries text, a logo or a watermark, and JPEG is the
preferred format.

#### Your content lands on a duplicate detail page

A new product, or a new version of one, gets its own detail page. Never create a second
page for a product that already exists. Selling the same item under another trademark means
a new ASIN, not an edit of the existing one. Is the brand or manufacturer name on an
existing ASIN wrong? Then send your proof to Selling Partner Support and ask them to create
a new ASIN.

One detail page carries one product. No cross promotion, no second product on the same
page, and no product identification that is not the real one. Does the product only work
with something that comes with it? Then say so on the detail page.

#### Content Amazon does not accept

Keep the text professional and about the product. Amazon does not accept offensive or
obscene material, your own contact details, alternative ordering or shipping information,
promotional material, or anything that breaks a law of the country that store sells in.

### FAQ

#### Which words count towards the twice rule?

Every word in the title, except prepositions, articles and conjunctions. A colour or a size
that appears in the brand part of the title and again further along has already used both
its turns.

#### My title was live for years. Why is it flagged now?

The policy took effect on 21 January 2025 and applies to titles that were already live.
Check a long or heavily punctuated title against the current rules instead.

#### Do I write my content once for all Amazon stores?

No. Product details belong in the local language of the store you sell on. Every storefront
is its own connection and its own marketplace tab in e-tailize. When you create that tab, the
wizard asks "Would you like to translate?". Say yes and our AI translates the fields you
select into the marketplace language. Say no and you fill the tab in that language yourself.

#### Where do I find the rules for my category?

In Seller Central. Amazon keeps its category style guides behind the login, so category
level title formats and attributes live there. What Amazon asks of your specific product
shows up in your Amazon tab and its validation result.

### Related

- [Sell on Amazon](https://e-tailize.com/help/marketplaces/sell-on-amazon/)
- [Sell on Amazon: requirements, registration and GPSR](https://e-tailize.com/help/marketplaces/sell-on-amazon-requirements-registration-and-gpsr/)
- [Amazon validations, best practices and concepts](https://e-tailize.com/help/listing/amazon-listing-validations-best-practices-and-concepts/)
- [Get a product live: validate and list it](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/)

## Content rules for Kaufland
URL: https://e-tailize.com/help/marketplaces/content-rules-for-kaufland/
Category: Marketplace guides
Last verified: 2026-09-07

The Kaufland rules your product content has to meet: title, description, images, keywords, attribute limits and one EAN per product.

### Before you start

Kaufland Global Marketplace runs on its own API and not on Mirakl, so rules written for a
Mirakl marketplace do not apply here. Kaufland publishes its own product data guideline in
Seller University, and that guideline is the rule book below.

Six things are mandatory on every product: the EAN, the category, the title, the
description, the manufacturer and a picture. The EAN and the manufacturer come from your
main product. You pick the Kaufland category when you create the tab, and you fill the
title, the description and the images on the Kaufland tab itself.
[Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through that screen.

> [!NOTE]
> Kaufland keeps its category tree and its attribute values in public spreadsheets that it
> updates, so check what your own category asks for there instead of working from a copy.

### What happens next

Kaufland judges your content after it arrives, per EAN, not while you send it. A run that
comes back without an error is an acceptance, not an approval, and the verdict per product
follows later.

### Common problems

#### The title is refused

Kaufland recommends 50 to 80 characters. No emoji, no words written in capitals only and no
keyword stuffing.

#### The description is too thin

The minimum is 150 characters and the maximum is 5000, so use the room. Bullets are
recommended.

#### The images do not pass

Each image needs at least 1024 pixels, and 2048 or more for the zoom. Ten MB is the maximum
per image. The main image goes on a white background, and five to ten photos per product is
the recommendation. Kaufland fetches your pictures from a publicly reachable JPG, PNG or GIF
address, so an image behind a login never arrives.

#### More than ten keywords

The keyword field, which Kaufland calls the short description, takes at most ten entries.

#### An attribute value is cut off

Kaufland attribute types carry hard character limits: TinyText 256, ShortText 512,
SmallText 1024 and Text 65535. Map a field whose content is longer than the type allows and
the value no longer fits.

#### "does not comply with the expected SI unit"

An attribute that expects an SI unit wants the number and the unit together, for example
250mm. That message comes from e-tailize before anything reaches Kaufland, so the fix is on
the Kaufland tab: add a unit from the hint next to the field, then validate again.

#### A second EAN for a blocked product

Listing the same product under more than one EAN is forbidden on Kaufland. The duplicates
are removed and your account is sanctioned for it. Repair the data on the original EAN
instead, see [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/).

### FAQ

#### What does my category add on top of the six mandatory fields?

Kaufland asks for extra attributes per category. Material composition on textiles,
nutritional values and allergens on food, the energy label and the product data sheet on
lighting, white goods and televisions, an age recommendation on toys, the tyre label on
tyres and the CLP statements on hazardous substances. Which ones apply stands in the
Kaufland spreadsheets for your category.

#### Which video specification do I follow?

The two Kaufland sources disagree. Seller University names 100 MB and 180 seconds, while
the Seller API documentation names 200 MB MP4 at 15 to 120 frames per second. Follow the
API documentation for anything you upload through a feed.

#### Does e-tailize check these rules before it sends?

Only the part it can see. The SI unit check on an attribute value, the "does not comply
with the expected SI unit" message, is ours and fires before anything leaves e-tailize. The
rest of the guideline is judged by Kaufland once your content is in.

#### Where do I see what Kaufland refused?

On the listing status, per product and per field. The message behind the field name is
written by Kaufland. See [Read the listing status and errors](https://e-tailize.com/help/listing/read-the-listing-status-and-errors/).

### Related

- [Sell on Kaufland](https://e-tailize.com/help/marketplaces/sell-on-kaufland/)
- [Sell on Kaufland: apply, connect and list](https://e-tailize.com/help/marketplaces/sell-on-kaufland-apply-connect-and-list/)
- [Kaufland: read the listing result and fix refused products](https://e-tailize.com/help/marketplaces/kaufland-read-the-listing-result-and-fix-refused-products/)
- [Read the listing status and errors](https://e-tailize.com/help/listing/read-the-listing-status-and-errors/)

## Content rules for Allegro
URL: https://e-tailize.com/help/marketplaces/content-rules-for-allegro/
Category: Marketplace guides
Last verified: 2026-09-07

What Allegro asks of your title, identifier, parameters, brand, images, GPSR text and prices before a product can go live.

### Before you start

Allegro runs four markets: Poland, the Czech Republic, Slovakia and Hungary. Each has its own
language and its own currency, so your content is checked per market you sell on.

On Allegro every offer hangs on a catalogue product. That is why the order on the "Listing"
screen matters: "List content" first, then "List offers". Almost everything below is checked
inside e-tailize first, so you meet these rules on the "Validation" screen.

### Steps

1. Keep the product name at most 75 characters. Above that, validation stops the product with
   "Allegro product name cannot be longer than 75 characters." and names the length you are
   at. Allegro asks for at least 12 characters and at least 3 words, so a very short name is
   refused there even when it passes here.
2. Give every product a reference or an EAN. Without one, validation shows "Reference or EAN
   is required." on the "Reference" field. Often the EAN does exist on your product and is
   only not linked to the Allegro tab yet.
3. Fill the parameters of the category. Allegro sets its required parameters per category, so
   the list changes with the category you picked. With none filled you get "At least one
   product parameter is required to submit Allegro product content."
4. Use a brand Allegro already knows. Allegro has to accept your brand in your seller account
   before it comes back through their API and appears in the brand field here. Until then,
   list under a brand that is in the list and change it later.
5. Publish your images on a public https address. e-tailize refuses an image address that is
   not absolute, does not use http or https, carries login details, or points at a host that
   is not publicly reachable.
6. Map a main image. Without one you get "Primary image is required to submit Allegro product
   content when ET image mappings are used.", and with no image at all "At least one image is
   required to submit Allegro product content." Allegro itself takes at most 16 images per
   offer, at most 2560 by 2560 pixels, with a white background and no watermark on the main
   image.
7. Label the images that AI made. Since 29 July 2026 Allegro asks you to mark images that AI
   generated or co-created, following the EU AI Act. It is a labelling duty and not a ban, and
   it counts for offers that are already live as well.
8. Fill the GPSR safety information. New offers, and offers you update for GPSR, need safety
   text: "Allegro safety information is required for new or GPSR-updated product offers.
   Provide safety information text." That text has a ceiling of its own, "Allegro safety
   information text cannot be longer than 5000 characters.", and a responsible producer that
   e-tailize can resolve belongs to the same gate.
9. Check the price per market. A base price above zero is always required. Hungary has a rule
   of its own: "Hungarian Allegro prices must be whole HUF amounts ending in 0 or 5." List on
   a market other than the base market of your authenticated seller account and Allegro wants
   a base marketplace price above zero too.

### What happens next

Allegro validates in two rounds. It answers straight away when the submission itself is wrong
and keeps checking afterwards, so a clean send is not proof yet. When it refuses, it names the
exact parameter ids it is missing, so you can walk back to the field.

Content reaches the catalogue before you can attach an offer. On a brand new product
"List offers" can still fail for a while with "Allegro accepted the product proposal, but the
catalog product is not searchable by EAN or exact product name yet". Run "List content" again
once Allegro finished its catalogue check, then create the offer.

### Common problems

A long list of mandatory fields per product. On the "Validation" screen you can point an
Allegro field at a field you already have, for example a maximum height at your height, and
then use "Apply to all products" so the rest of the category follows. Its tooltip says: "Click
this button to update all fields for all products in this validation."

Your own brand is missing from the dropdown. Allegro has to register it in your seller account
first, nothing inside e-tailize can add it for you.

Listings stop updating and the log mentions the Allegro access token. That is the connection
and not your content: authorise the Allegro connection again.

### FAQ

#### Does a title that fits in 75 characters always pass?

No. 75 is the ceiling e-tailize checks. Allegro has a floor too, at least 12 characters and 3
words, so a name of two words is refused on their side.

#### Are AI generated images allowed on Allegro?

Yes, with a label. Since 29 July 2026 Allegro asks you to mark images that AI generated or
co-created, following the EU AI Act. Offers that are already live carry the same duty.

#### Do the content rules differ per Allegro country?

The content rules do not. Prices do: Hungary only takes whole HUF amounts ending in 0 or 5,
and a market other than the base market of your seller account also needs a base marketplace
price.

### Related

- [Sell on Allegro](https://e-tailize.com/help/marketplaces/sell-on-allegro/)
- [Allegro listing errors and content rules](https://e-tailize.com/help/marketplaces/allegro-listing-errors-and-content-rules/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Link Main Tab fields to your PIM tab](https://e-tailize.com/help/validation/link-main-tab-fields-to-your-pim-tab/)

## Content rules for ANWB
URL: https://e-tailize.com/help/marketplaces/content-rules-for-anwb/
Category: Marketplace guides
Last verified: 2026-09-07

The ANWB content guidelines: images, title, short and long description, USPs, variants, attributes and the legal fields.

### Before you start

ANWB Marketplace runs on Mirakl and sells to ANWB members, who expect quality and clear
information. ANWB judges your content against its own guidelines, so a product goes live
only when the images, the texts and the attributes follow them.

Three limits shape everything below: at most 50 characters in the title, 255 in the short
description and 2500 in the long description, HTML included.

You stay responsible for the attributes about legislation, the documents behind them and the
rules that apply to your products. e-tailize sends what you fill in, ANWB decides.

### What happens next

You fill this content on the ANWB PIM tab of your products, check it with "Validate
products", send it with "List content" and click "List offers" once the content is through.
Content places the product in the ANWB catalogue, the offer attaches your offer to that
entry. Walk the ANWB checklist first. The onboarding guide, the partner terms and the
assortment policy sit in your own Mirakl account at ANWB.

### Common problems

#### The main image is refused

The product stands alone on a white background, fully visible, at least 550 by 550 pixels.
Packaging is allowed only when it would otherwise be unclear which product it is, and a
multi pack shows every product in it. Renders, illustrations and black and white images are
refused, and people belong in the clothing categories only. A model photo is allowed for
clothing with a 3:4 ratio, and footwear is shown from the side, never from the front.

#### A secondary image shows something that is not allowed

Secondary images show the details, the useful features, the product in use and the fit. Text
or a USP on an image is allowed only when the same information also sits in your text, for
accessibility. Prices, watermarks, illustrations, renders and black and white images are
refused here too.

#### The title is too long or in the wrong order

ANWB prescribes the order: product name, product type, product specifications, brand, with a
hyphen between the parts. Stay within 50 characters and use capitals and punctuation
consistently. A multi pack names the number of parts, and clothing and shoes name the gender,
socks excepted.

#### The short description and the USPs are swapped

The short description is mandatory and always shows on the product page: a running
introduction of at most 255 characters that also feeds the meta data in Google. USPs are
optional and list the most important properties: at most four, of 25 characters each. Both
matter for your findability.

#### The long description is not reviewed

A text with a forbidden word is invalid and does not get reviewed. Forbidden are the Dutch
polite form and words such as cheap, budget, affordable, value for money, revolutionary,
newest and free. Leave out prices, discounts, campaign wording, URLs to other sites, brand
information that is not about the product, and pushy calls to action. EANs and article
numbers stay out of a text. Write at B1 level, with paragraphs, subheadings and bullets.

#### A claim or a reference to another product is rejected

A claim is fine when you substantiate it: tested to the EN1078 standard works, sustainable
and good for the planet does not. Refer to another product only for a functional dependency
or compatibility, in words such as required, optional or only compatible with. Vague wording
and a reference to an earlier model do not belong there.

#### Your variants end up on separate product pages

Products in one Variant Group Code share one product page. Give them identical values in the
attribute product_parent_id, keep one type of product in one code and give every product a
unique colour or a unique combination of colour and size. Titles and texts inside the code
are uniform and name no colours.

#### An attribute or the category is wrong

Fill every mandatory attribute, the basic ones and those of the category, and add the
optional ones that help the customer and the filters. Values such as 0 or not applicable say
nothing, and 3300 kg where you mean 33 kg costs you the sale.

#### A legal attribute is missing

GPSR asks for the responsible economic operator, the address, the phone number and the
e-mail address; the safety warning, the safety information image, the safety information
document and the WEEE label are optional. The CE marking attribute is mandatory, for example
on rechargeable electronics, measuring and weighing equipment and household appliances.
Whether a battery is included is optional. For hazardous substances the hazard statements,
the precautionary statements and the signal word are mandatory.

### FAQ

#### Which language do I write for ANWB?

ANWB sells in the Netherlands and its guidelines are written for Dutch text, so address the
reader informally. The polite form counts as a forbidden word and makes the text invalid.

#### The category I need does not exist. What now?

Contact your business developer and let ANWB know as well. Wait with boarding until the
category exists, then fill the attributes of that category. A product sits in one Mirakl
category, while the website can show it in more.

#### Do I fill in the legal attributes myself?

Yes. You are responsible for every attribute about legislation, for supplying the required
documents and for following the rules that apply.

### Related

- [Sell on ANWB](https://e-tailize.com/help/marketplaces/sell-on-anwb/)
- [Get a product live: validate and list it](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [What is a PIM tab](https://e-tailize.com/help/pim-tabs-and-mapping/what-is-a-pim-tab/)

## Content rules for Cdiscount
URL: https://e-tailize.com/help/marketplaces/content-rules-for-cdiscount/
Category: Marketplace guides
Last verified: 2026-09-07

What the Cdiscount tab asks of your product content, which fields are mandatory per category, and what e-tailize strips before sending.

### Before you start

Cdiscount runs on Octopia, the marketplace platform of Cdiscount, so your product content
lands in the Octopia catalog. Content and offers travel separately and content goes first:
an offer can only attach to a product that already exists in that catalog under your EAN.
See [Content versus offers, and why you list](https://e-tailize.com/help/listing/content-versus-offers-and-why-you-list/).

Every product needs an EAN and either a SKU or a reference. e-tailize checks both itself and
stops the product before Cdiscount ever sees it. Which other fields you have to fill depends
on the category, and e-tailize reads that list from Cdiscount per category.

### Steps

1. Open "Validation" in the left sidebar and pick the Cdiscount tile.
2. Click "Add missing PIM tabs" on every category you sell on Cdiscount.
3. Open the mapping of that category and fill "Global marketplace fields (mandatory)" first.
   For Cdiscount that section always holds "Title", "Base price", "Internal reference" and
   "Primary image".
4. Fill what you can under "Additional global marketplace fields": "Description", "Rich
   marketing description", "Images" and "Variant group reference".
5. Fill "Mandatory fields category", the attributes Cdiscount publishes for that exact
   category. An attribute lands here when Cdiscount marks it as mandatory or as recommended,
   so a recommended attribute is asked of you like a mandatory one.
6. Fill what fits under "Optional fields", the rest of the attributes of that category.
7. Click "Refresh category" on the category card when Cdiscount changed the category. The
   marketplace field sync then runs in the background.
8. Click "Validate products" on the category card and pick "Fill mandatory fields &
   validate" or "Validate only". Then open "Listing", pick the Cdiscount tile and click
   "List content".

### What happens next

e-tailize cleans "Title", "Description", "Rich marketing description" and "Brand" before
sending them: markup and web links come out and the text arrives as plain text. The same
cleaning
runs on every plain text attribute of the category, so a value that is only a link arrives
empty. Write these fields as plain text, without markup and without a link.

Your images go out as one numbered list: "Primary image" first, then the images on the
product, then "Images". Duplicate addresses are dropped and an empty attribute is not sent
at all.

Cdiscount answers with a product integration report per EAN. Its errors and warnings appear
on the product in "Listing", each one starting with "Error: " or "Warning: ". Push "List
offers" once the content is through.

### Common problems

"Missing GTIN/EAN." and "Missing sellerExternalReference (Sku/Reference)." are our own
checks. The product has no EAN, or neither a SKU nor a reference. Fill it in on the product
and validate again.

"Product does not exist in Octopia catalog. Create the product before publishing an offer."
means the offer went out before the content. Send the content, wait for the report, then the
offer.

"Existing product is not editable for this seller; content update skipped." means the catalog
product is not yours to edit. Your offer still attaches to it, but changing that content runs
through Cdiscount seller support.

"Unable to validate product state in Octopia; product content update skipped." is the lookup
failing, not your data. Try again later.

### FAQ

#### Can I use HTML or a link in my description?

No. Tags and links are stripped out of "Title", "Description", "Rich marketing description"
and "Brand" before the content leaves e-tailize, so they never reach Cdiscount. Keep those
fields plain text.

#### Why is "Brand" mandatory on one category and not on another?

Cdiscount decides that per category and e-tailize follows. In a category where the brand is
mandatory, "Brand" sits under "Global marketplace fields (mandatory)", everywhere else under
"Additional global marketplace fields".

### Related

- [Sell on Cdiscount](https://e-tailize.com/help/marketplaces/sell-on-cdiscount/)
- [Cdiscount listing errors: catalog first, then the offer](https://e-tailize.com/help/marketplaces/cdiscount-listing-errors-catalog-first-then-the-offer/)
- [Link Main Tab fields to your PIM tab](https://e-tailize.com/help/validation/link-main-tab-fields-to-your-pim-tab/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Content rules for Decathlon
URL: https://e-tailize.com/help/marketplaces/content-rules-for-decathlon/
Category: Marketplace guides
Last verified: 2026-09-07

What Decathlon asks of your title, webcatchline, description, images and specifications, and where to check the current rules.

### Before you start

Decathlon runs its marketplace on Mirakl. You fill the content on the Decathlon tab of the
product in e-tailize and send it with "List content"; Decathlon reviews it before it
appears on the Decathlon site. Five things decide whether a product goes online at all:
"Main Title", the product title, the description, the webcatchline and the images. Leave
one of them empty and the product stays offline.

> [!WARNING]
> Decathlon publishes no public seller guide and added mandatory attributes in May 2025, so
> the guide in your own Mirakl back office is the version that counts. Check a rule there
> before you act on it.

### Common problems

#### The product title is not built the way Decathlon wants

Start with the brand, then the model, then the product group, then the gender when relevant,
then a hyphen, and close with the essential specification: colour, flavour, number of pieces,
weight or dimensions. Keep the whole title to at most
80 characters and name at most three product features. Decathlon recommends around 58
characters for search. Start every word with a capital and copy the brand exactly as the
brand writes itself, capitals included. Leave out linking words.

The gender in the title is written as "Heren", "Dames", "Volwassen", "Meisje", "Jongen",
"Kind" or "Baby" with "Meisje" or "Jongen".

#### The title is wrong for a product in a family

The title does not change when a customer picks another product in the same family, so never
put a size, a weight or a dimension in it. A colour or a flavour may stay.

Every product in a family belongs in the same category and carries the same gender, so
women's shoes and men's shoes never share one family. A family on colour needs "Kleur",
"Additional color 1" and "Additional color 2"; a family on size needs the size specification
with the same size code on every product; a family on flavour needs "Smaak".

#### The webcatchline is missing or too long

At most 200 characters, around 155 recommended for search. Open with a short product title,
so brand, model and product group, then name three product benefits and who the product is
for. What makes yours different and other selling points are optional.

#### The description is too thin

You have room for 5000 characters, so put all the product information in it: the selling
points first, then the technical specifications, the composition and washing instructions and
the warranty terms where they apply. Structure it with paragraphs, headings, bold text and
bullets. The description renders markdown, so hash marks make a heading, asterisks make text bold or
italic and a hyphen at the start of a line makes a bullet. Technical details belong in
"Nutrition table nl-NL" and "Samenstelling nl-NL".

#### The product does not show up on the site

In the guide in your Mirakl back office the required specifications carry an asterisk.
Gender and sport decide where a product lands on the site, so a product without a gender
most likely appears nowhere.

As a specification the gender has its own values: "BABY BOY" and "BABY GIRL" for babies, with
"BABY" added; "BOYS'" and "GIRLS'" for children, with "KINDEREN" added; "HEREN" and "DAMES"
for adults, with "VOLWASSENE" added.

#### The sport you pick does not exist in Mirakl

Decathlon names sports differently in Mirakl than on the Decathlon site: "Hardlopen" on the
site is "Joggen" in Mirakl and "Wielrennen" is "Gravel bike". Look your sport up in the
Mirakl value list instead of copying the site. Add a sport only when the product really
focuses on one.

#### The images are refused or look wrong

Square jpeg files, from 960 by 960 up to 2000 by 2000 pixels, at least two per product and
more than two is better. The primary image shows the whole product on a white or transparent
background; the others can show another side, the product in use or its dimensions. Remove
logos and icons that are not part of the product, and name the file after the product title.
Does one EAN cover several products, such as a complete outfit? Then upload an image for each
of them. Shoes point with the toe to the right.

#### The text does not sound like Decathlon

Address the reader as "je" and never as "u". Name what the customer gets out of the product,
write enthusiastically about sport and healthy living, and keep the vocabulary simple enough
for a broad audience. Skip slang, avoid English words such as "Kids",
write confidently rather than hopefully, and call a product affordable rather than cheap.

### FAQ

#### Where do I find the current Decathlon rules?

In the guide in your Mirakl back office. That guide is the version that counts, so check a
rule there before you act on it.

#### Does "Main Title" show on the Decathlon site?

No. Fill it with the English name of the product. It is only used to find the product inside
Mirakl and never appears on the website.

#### Which fields hold the Dutch text?

The content fields exist per language: "Product Title nl-NL", "Description nl-NL" and
"Webcatchline nl-NL". Fill them with your Dutch text. In the wizard, Decathlon offers
"Belgium (Dutch)" as the Dutch language country option, and no Netherlands.

### Related

- [Sell on Decathlon](https://e-tailize.com/help/marketplaces/sell-on-decathlon/)
- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Content rules for E.Leclerc
URL: https://e-tailize.com/help/marketplaces/content-rules-for-e-leclerc/
Category: Marketplace guides
Last verified: 2026-09-07

What E.Leclerc asks of your product content: where the field list per category comes from, and what to fix before you list.

### Before you start

E.Leclerc sells in France and runs on Mirakl, so your content travels the same road as on
every other Mirakl marketplace: an E.Leclerc tab per product, a validation, and then the
listing.

E.Leclerc keeps its seller documentation in its own back office, so check the current
requirements of your categories there. What follows is the part the app enforces plus the
rules we see E.Leclerc apply most often.

One rule shapes the rest of the work: the fields you fill come from E.Leclerc, per category.
Every category returns its own set of mandatory and optional attributes, so two products in
two categories do not ask you for the same things.

> [!WARNING]
> Choose the category with care. Once a tab exists for a product, the app answers a change
> with "Category change is not allowed as PimTab product has already been created."

### Steps

1. Open "Validation" in the left sidebar and pick the E.Leclerc tile.
2. Click "Add missing PIM tabs" on a category card. The first product without a tab opens,
   with the wizard for a new version already open.
3. Select the marketplace in the wizard.
4. Choose the category via "Select category". This is the permanent choice the warning
   above is about.
5. Set the translation for the market you sell in.
6. Fill the fields under "Global marketplace fields (mandatory)" and "Mandatory fields
   category". These are the attributes E.Leclerc returns for that category, not a list of
   ours.
7. Fill the fields under "Optional fields" as well. Mirakl marketplaces score how complete
   your product data is, and a product that scores low can be held back.
8. Click "Create tab".
9. Read the translated values back, colours first: check every attribute value and correct
   the ones that stayed in the original language.
10. Click "Save product" and pick "Save & close" in the menu that opens, so your corrections
    are stored before you leave the product.
11. Click "Validate products" on the category card and pick "Fill mandatory fields &
    validate" or "Validate only" in the menu that opens.
12. Clear what validation reports, because nothing is sent while a mandatory field is empty
    or a value is not accepted.
13. Click "Listing", pick the E.Leclerc tile, select your validated products and click
    "List content".
14. Click "List offers" once the content is through. Content places the product in the
    catalogue of E.Leclerc and the offer attaches your price and stock to it, so that order
    is fixed.

### What happens next

E.Leclerc handles the content on its own side, so a clean run in e-tailize is not yet a
product on the shop. What comes back as a listing error always names three things: the EAN,
the field and the value that was refused. Look the product up by that EAN, correct that
field, save with "Save & close", validate again and run "List content" again.

### Common problems

The E.Leclerc tab offers only a handful of mandatory and optional fields. Check first which
category the product sits in, because a different or a too generic category returns a
smaller field set. Then click "Refresh category" on the category card to fetch the fields
again; while that runs the card says "Marketplace field sync is processing for this
category". A change on the side of the marketplace can make fields appear or disappear, and
a remap against the refreshed definition fixes it. If the list stays that short, ask us in
the chat.

Offers are refused with "Invalid product id. Please make sure to supply a valid EAN." An
EAN is accepted at 8, 12, 13 or 14 digits with a correct check digit. One EAN that fails
stops the whole push before anything reaches E.Leclerc, so correct that one and push again.

### FAQ

#### Which language does my E.Leclerc content need?

French. The marketplace sells in France, and the tab translates your content into the
language the marketplace asks for. Read the result before you list: attribute values such as
colours are sometimes left as they were.

#### Can I still change the category of a product?

Not on a tab that already exists. The category is fixed when the tab is created, so a
product that sits in the wrong category is a question for us in the chat.

#### Where are the official E.Leclerc content rules?

In the E.Leclerc seller back office. Outside it, only the FAQ that E.Leclerc writes for
shoppers is public, so verify the rules per category in the back office.

### Related

- [Sell on E.Leclerc](https://e-tailize.com/help/marketplaces/sell-on-e-leclerc/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Get a product live: validate and list it](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/)
- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)

## Content rules for ePRICE
URL: https://e-tailize.com/help/marketplaces/content-rules-for-eprice/
Category: Marketplace guides
Last verified: 2026-09-07

The ePRICE rules your product data has to meet: title, description, images, EAN, category, VAT rate and weight.

### Before you start

You fill your product data in an ePRICE PIM tab in e-tailize. After validating, sending takes
two steps and the order is mandatory. "List content" places the product in the ePRICE
catalogue, where their own catalogue team reads it. "List offers" then attaches your offer to
that catalogue entry. The rules below are ePRICE rules, not e-tailize rules. e-tailize checks
your data against them before anything leaves: click "Validate" in the "Listing" screen
first, because an empty mandatory field or a value ePRICE does not accept stops the product
inside e-tailize.

When you create the ePRICE PIM tab you choose whether to translate: answer "Yes" to "Would
you like to translate?" and pick the language, which e-tailize preselects from the
marketplace language. If you see untranslated text on the marketplace, have the content
translated and list it again. ePRICE keeps its own seller guide up to date, and that guide
is the version that counts on the day you list.

### What happens next

A new product datasheet goes to the ePRICE catalogue team, which checks it first. Until then
the offer you sent with "List offers" sits in the pending offers list of your ePRICE shop.

You cannot change a datasheet yourself once ePRICE has created it. A correction goes to
their seller team as a ticket, with the EAN and the change you want, so it pays to get the
content right the first time.

### Common problems

#### The item name is refused

An item name is between 10 and 255 characters. Leave the manufacturer name out of it. The
first four words weigh heaviest in the ePRICE search, so put what the product is at the
front.

#### The description is refused

At most 2000 characters, and never written entirely in block capitals: "monitor", not
"MONITOR". Capitals are fine for an acronym, a contraction, a vendor code and after a full
stop. Cover the material, the colour and the size. Leave out warranty text, promotions,
price text and HTML.

#### An image does not arrive

Every product needs a main image, delivered as a URL. At least 500 pixels, no watermark
such as your own logo, no marketing text across the picture, and a white background is
preferred. ePRICE cannot read a link from DropBox. Extra images follow the same rules.

#### A code is rejected

The EAN is exactly 13 numbers. A UPC of 11 or 12 numbers gets one or two zeros in front of
it, until it counts 13. The product id type is written as "EAN" in capital letters. Your SKU and the manufacturer part number are each unique and 5 to
20 characters long, and without a part number you use the EAN there as well. The
manufacturer is mandatory: for a white label product you fill in your own company name.

#### The category or the VAT rate is wrong

Every product carries the ePRICE category path, all three levels, taken from their category
file. The VAT rate goes in as a plain number, 22, 4 or 10, in line with Italian law, and
the lower two only apply to food and a few other categories. Ask the ePRICE team when you
are not sure.

#### The weight is in the wrong format

The weight is a whole number with its unit next to it, for example 600 with the unit "g"
instead of 0.6 with the unit "Kg".

### FAQ

#### Can I sell a bundle or an assorted product?

No. ePRICE does not sell assorted products, so split a set into the separate products it is
made of and list those.

#### My product is already in the ePRICE catalogue. Do I still need all of this?

No. You then attach an offer to the datasheet ePRICE already has, and that offer goes online
once ePRICE has processed it.

### Related

- [Sell on ePRICE](https://e-tailize.com/help/marketplaces/sell-on-eprice/)
- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Get a product live: validate and list it](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/)

## Content rules for INNO
URL: https://e-tailize.com/help/marketplaces/content-rules-for-inno/
Category: Marketplace guides
Last verified: 2026-09-07

The INNO rules your product data has to meet: the name, both languages, sizes, images and the price format.

### Before you start

INNO is a Belgian department store and its marketplace runs on Mirakl. The rules below are
what INNO requires of your product data.

Two things decide most of it. Your product data is mandatory in Dutch and in French, both
languages on the same product. And the exact list of mandatory attributes per category
lives in your own INNO seller back office, so check it there before you treat a field as
optional.

### What happens next

INNO runs a mandatory field check on the data it receives. A product that misses a
mandatory field fails that check and is not visible to the customer in the shop.

### Common problems

#### The name repeats the brand, or is cut off

The name may not contain the brand name. INNO already prints the brand above the name, so a
brand in both places shows up twice.

Build the name as marketing name, then category, then attribute, and add the article number
for watches. The marketing name itself is optional. One example from INNO: "Avra"
plus "Sneakers laag" plus "khaki".

Keep the name within 56 characters including spaces, and aim for 28. A longer name is cut
off at character 28 and the rest stays invisible, on the listing page for example. The name
is mandatory in Dutch and in French.

#### The description is thin, or exists in one language only

The long description is mandatory in Dutch and in French, at most 5000 characters including
spaces. Keep it unique so it does not duplicate your own website, and leave out advertising
for other products and links to other sources.

For bullet points, put `<br/>` at the start or the end of every new line.

The short description gives the key features as one continuous text, at most 112 characters.
INNO calls it mandatory in Dutch and in French, even though it is listed under the optional
attributes. Fill it in both languages and check the status for your
category in your INNO seller back office.

#### A size that is not European

Size is mandatory for apparel, swimwear, underwear and shoes, and you pick it from a value
list that only holds European sizes. Convert French, Italian or German sizes first. Your
INNO seller back office carries conversion grids for apparel, swimwear and nightwear, and
for bras and bikinis.

For home, household, bags, luggage, jewellery and toys the size is optional and you type it
yourself, as a value plus a unit (mm, cm or m) for length, height, width and diameter.

#### The image is cut off at the top and the bottom

The ratio of width to height has to be 7 to 8. An image that misses that ratio is cut off at
the top and at the bottom.

The minimum is 1050 by 1200 pixels, 1400 by 1600 is strongly recommended for the zoom, and
the maximum is 2625 by 3000 pixels at 6 MB per file. Supported formats are gif, jp2, jpg,
jpeg, png, tiff and tif.

One image is mandatory, the main one, and you can add five more. The main image shows the
product fully visible from the front, worn on a mannequin for apparel. Use a white, beige or
light grey background, never a scene, and never black and white. No watermarks, no logos, no
text, nothing next to the product itself. You need the licence for every image, and
underwear and beachwear are never shown on child models.

Importing images means one publicly accessible HTTP or HTTPS URL per column. To replace an
image the new URL has to differ from the old one.

#### A price with a comma

Write the decimal separator as a full stop, never as a comma. A comma is deleted, and the
shopper then sees the price without any separator at all. Only two decimals are kept.

### FAQ

#### Which fields are mandatory on every product?

Product category, the deepest level of it, plus your Shop SKU, the EAN as 13 digits, the
brand, the name, the long description, the colour and one image. Size joins that list for
apparel, swimwear, underwear and shoes, and a unit of measurement for liquids. INNO also
calls the short description mandatory in both languages while listing it as optional, so
check your back office.

#### My brand is missing from the list, or is spelled wrong

The brand comes from a value list. Ask INNO to add it or correct it, and do not change it
yourself in the back office, because a change there does not reach the shop front.

#### When do I need a unit of measurement?

For liquids, so the shop can calculate the price per unit. Pick product volume in cl or
product weight in g, as a decimal.

#### How do I keep variants together?

A product with several versions, a blouse in several colours and sizes for example, gets a
variant group code, sometimes called the parent id. Fill in the product number of the higher
level product.

#### What do I fill in on my shop, next to the products?

Three shop fields are mandatory: your shop description, your shipping and delivery policy,
and your return and refund policy. English first, plus Dutch and French, each at most 5000
characters.

### Related

- [Sell on INNO](https://e-tailize.com/help/marketplaces/sell-on-inno/)
- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)
- [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/)

## Content rules for Leen Bakker
URL: https://e-tailize.com/help/marketplaces/content-rules-for-leen-bakker/
Category: Marketplace guides
Last verified: 2026-09-07

The Leen Bakker rules for your product data: title, meta description, product text, images and attributes.

### Before you start

Leen Bakker runs on the Mirakl platform, so you fill its fields on the PIM tab you created
for your Leen Bakker connection, one per category. Fill in the fields and save them, then
list the products from "List product content & offers". The rules below are what Leen Bakker
asks of your product data.

The tab takes the language of the sales location you picked on the connection, and a PIM tab
can translate your content into the language the marketplace needs.

Fill in every attribute you are offered, not only the required ones. An attribute that looks
optional can still hold a product back from publication, and attributes build the filters on
the category pages, so an empty one costs you visitors.

### Common problems

#### The title is too long or not unique

A title is at most 65 characters, spaces included, and it has to be unique per product.
Build it in this order: brand, product type, the name or series of that specific product,
and then the specifications that set it apart. The specifications Leen Bakker names are colour,
generic material, dimensions, contents, diameter, number of pieces, number of parts and
number of persons. Add one only where it sets this product apart inside a series.

Brand, product type and product specific name take a capital, an optional addition does
not. Leave full stops and commas out of the title. A dash separates the parts, and where you
need more, a plus sign or a colon is preferred. Write dimensions with cm and never with
centimeter, in a fixed order per product type: for a side table height x width x depth, for
a mattress cushion length x width x height. Abbreviate units the standard way: m, cm, kg,
gr, l and ml.

#### The meta description repeats nothing from the title

The meta description tag is at most 150 characters, spaces included, and it can show up in
search results. Use the brand, the product type, the material, the colour and the
dimensions, plus the words a shopper would type. A summing up list is not allowed there.
Repeating parts of the title is what makes the product findable, and the same text works as
the first paragraph of your product text.

#### The product text is thin

The product text has no maximum. Put the most important information and the keywords in the
first sentence, and use the rest for care, assembly, what is in the box and the plus and
minus points of the product. Write actively, keep a sentence to 15 to 20 words, and split
the text with paragraphs, sub headings and bullets. The first paragraph, the part a shopper
reads without expanding anything, is around 330 to 350 characters.

Every product in a series needs its own meta description and its own product text.

#### The text dates itself

Write timelessly. No moments in time, no wording such as nieuw, nu te koop or reserveer, no
campaigns with a running period, no events and no release dates. Commercial claims beyond
what fits the Leen Bakker strategy are out, and so are exclamation marks and emoticons. Leen
Bakker addresses its shoppers informally, with je and jouw, so write the same way.

#### The main image does not meet the specification

The main image shows the product free standing on a white background without a shadow, or
cut out and placed on white, with minimal white space around it. Use a large square image,
in focus and true to colour. The exact size, the resolution and the file types are in the
seller guideline of Leen Bakker. Show the product unpacked, and name the file after the Leen
Bakker article number. No logos, no watermarks, no labels, no people and no props.

Extra images follow the same rules and show another angle or a detail. A drawing with the
measurements on it is worth adding. A mood image is not required and follows the rules of
the extra images.

#### One barcode stops the whole push

e-tailize checks your barcodes before it calls Mirakl. A product whose barcode is not a
valid EAN comes back with "Invalid product id. Please make sure to supply a valid EAN." and
the offer push stops there. Correct that product and push again.

### FAQ

#### Where do I change the content of a product that is already live?

On the PIM tab of your Leen Bakker connection: edit the fields and save them, then list the
products again from "List product content & offers". Saving on the tab sends nothing to the
marketplace. Leen Bakker also lets you edit its catalogue in your own partner back office,
per product or through an export and an import of a spreadsheet.

#### Do I need separate text for Belgium?

Only for a French speaking one. The sales location you pick on the connection also sets the
language of the tab: "The Netherlands" and "Belgium (Dutch)" give a Dutch tab, "Belgium
(French)" gives a French one. Every sales location gets its own tab, so a French speaking
Belgian storefront needs its own French content.

#### Where do I find the current rules?

In your own Leen Bakker partner back office. Their selling partner guide is not published
openly, so a changed rule shows up there first.

### Related

- [Sell on Leen Bakker](https://e-tailize.com/help/marketplaces/sell-on-leen-bakker/)
- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Get a product live](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Content rules for Leroy Merlin
URL: https://e-tailize.com/help/marketplaces/content-rules-for-leroy-merlin/
Category: Marketplace guides
Last verified: 2026-09-07

What your product content has to carry on Leroy Merlin: mandatory and optional attributes, the completeness score and the two fields we fill.

### Before you start

You need a Leroy Merlin shop that is open on Mirakl and a Leroy Merlin connection in
e-tailize. [Sell on Leroy Merlin](https://e-tailize.com/help/marketplaces/sell-on-leroy-merlin/) covers the application and the connection.

Leroy Merlin does not publish its content guide. The rules that count sit per category in
your own Mirakl back office, so check there first. What follows is what the app enforces and
what we see Leroy Merlin ask for most.

Four requirements are settled before you write a single field. Your business sits in the
European Union: a physical address in the EU, a VAT number in an EU country and your stock
in the EU. Every product needs an EAN-13 code. The trademarks you distribute have to be
registered at INPI, WIPO or both. Products that contain wood or wood parts, packaging
aside, need an FSC or a PEFC certificate and may not come from protected endemic species.

### Steps

1. Click "Validation" in the left sidebar and pick the Leroy Merlin tile.
2. Click "Add missing PIM tabs" for a category you sell on Leroy Merlin. The first product
   without a tab opens, with the "PIM tabs" wizard already open.
3. Pick the marketplace category in the wizard with care: it cannot be changed once the tab
   exists.
4. Answer "Would you like to translate?" and "Would you like to enrich  with AI?", then
   click "Next".
5. Check the fields on the confirm step and click "Create tab". Only then does the tab
   exist.
6. Fill every mandatory field on the tab. A product with an empty mandatory field does not
   get through validation.
7. Fill the optional fields as well. Leroy Merlin scores how complete your content is, and
   an optional attribute counts towards that score.
8. Save the product with "Save & close".
9. Click "Validate products" and correct what validation reports. A refused value is not
   always an empty field: a category also rejects a value it does not accept, then pick a
   different one.
10. Click "Listing" in the left sidebar, pick the Leroy Merlin tile, select your validated
    products and click "List content".
11. Click "List offers" once the content is through. Content puts your product in the
    catalogue of Leroy Merlin and the offer attaches your terms to it, so this order is the
    only one that works.

### What happens next

Leroy Merlin takes the content into its catalogue and computes the completeness score of
your product itself. While that score stays under the threshold, Leroy Merlin takes the
product offline or stops showing it. The score, and which products sit under it, are in the
report in your Mirakl back office and not in e-tailize.

Two fields you do not have to fill yourself. When your Leroy Merlin tab holds the storage
country field or the Leroy Merlin VAT field and you left it
empty, e-tailize fills in "NL" and "Standard" for you. A value you set yourself stays as it
is.

### Common problems

#### My offers are not active while my score looked fine

The score is computed by Leroy Merlin, not by e-tailize, and a score from an older upload
route says nothing about what you now list through e-tailize. Open the report in the back
office, see which products are under the threshold, add attributes to those tabs, validate
them and list them again.

#### The listing error names a field I cannot place

A listing error always carries three things: the EAN, the field and the value that was
refused. Look the product up under "Products" with that EAN, correct that one field with
the instruction next to the error, save with "Save & close", validate, then click "List
content" again. [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/) walks the whole route.

#### My content is in the wrong language

A PIM tab translates your content into the language the marketplace asks for. Read the values
on the tab before you list, colours in particular, and correct the ones that stayed in the
original language.

### FAQ

#### Where do I find the current Leroy Merlin content rules?

In your own Mirakl back office, per category. A changed rule shows up there first. Read
this article as what the app enforces plus what we see Leroy Merlin ask for most.

#### Is there a maximum title or description length?

Leroy Merlin publishes no length per field, and we carry none for this marketplace. Check
the limit per attribute in the back office.

#### Do the optional fields really matter?

Yes. The mandatory fields get you through validation inside e-tailize, while the
completeness score of Leroy Merlin counts the rest as well. Filling them is the shortest
route for a product that is blocked or not shown.

#### My stock is not in the Netherlands. What do I do?

Fill the storage country field on your Leroy Merlin tab yourself, with the EU country where
your stock sits. e-tailize only sets "NL" when that field is on the tab and you left it
empty, so your own value is never overwritten. Stock outside the EU means Leroy Merlin does
not accept you as a seller.

### Related

- [Sell on Leroy Merlin](https://e-tailize.com/help/marketplaces/sell-on-leroy-merlin/)
- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Get a product live: validate and list it](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Content rules for MediaMarkt and Saturn
URL: https://e-tailize.com/help/marketplaces/content-rules-for-mediamarkt-and-saturn/
Category: Marketplace guides
Last verified: 2026-09-07

The German MediaMarktSaturn rules for your title, category, attributes, description, images and energy label, plus the rejection codes.

### Before you start

MediaMarkt and Saturn run one marketplace together, so one set of product data serves both
storefronts. In the catalogue management of your MediaMarkt back office you select
"Mediamarkt.de" or "Saturn.de" under "Context", and either choice still shows and edits all
your products for both. There is no separate Saturn content to write.

The rules below follow the German MediaMarktSaturn content guidelines. Your own back office
holds the current document, so check it there before you rewrite a large catalogue.
MediaMarkt keeps it under "My Inventory", then "Import from file", then "Documents".

You fill the text and attribute fields on the MediaMarkt tab of your products in e-tailize,
then validate and list. [Get a product live: validate and list it](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through
that screen.

> [!WARNING]
> Compliance with the legal rules for your products stays your responsibility, also for
> text you took over from a supplier. MediaMarkt names energy labelling, price information,
> hazardous substances, detergents, copyright and trademark law, and calls that list
> incomplete.

### Steps

1. Put only the model name or the product name in the title. MediaMarkt adds the brand
   itself, and the name template of the category adds the product type, the colour and other
   attributes.
2. Choose the category first. It decides which attributes you get. Fill the mandatory device
   type attribute with care, because it decides in which category a customer finds your
   product.
3. Fill every mandatory attribute, then as many recommended and optional ones as you can.
   The webshop builds its search, filters and facets from the attributes, never from the
   description.
4. Write the description about the product itself, without web links and without
   superlatives. You may format it with an unordered list, a break, an H3 header and a
   paragraph. Other tags are not allowed, and attribute values cannot be formatted at all.
5. Give the product a main image of at least 1200 by 1200 pixels: the whole product in front
   view on a white background, as JPG, PNG, TIFF or EPS in RGB. No collage, packaging, logo,
   watermark, shadow or lighting effect, and nothing that is not in the box.
6. Add further images of at least 1200 by 1200 pixels in JPG or PNG, again without seller
   logos, test logos, test certificates or packaging. Text on them is allowed in German or in
   English only. Delete stored image paths first, because a path can shift or cut the
   rendering.
7. Put the energy label and the EU product data sheet in their own attribute field as PDF,
   never as JPG or PNG and never with the product images. Use the field that matches the
   version of your label and fill in the matching energy efficiency attribute, otherwise the
   label is not shown.
8. Give a toy the German warning text, starting with the word "Achtung", and the age
   recommendation of the manufacturer.

### What happens next

Your product appears on the marketplace only after an upload without errors. In catalogue
management it then carries "Pending", and the MediaMarkt content team only picks up products
in that state. "Invalid data" means something is missing or wrong, and nothing happens until
you fix it.

Select "Mediamarkt.de" under "Context" before you check anything. The error report reaches
you by e-mail after the upload, and sits in the back office under "My Inventory", then
"Import from file", then "Check product imports". Correct what it names and import again,
until the status turns to "Pending".

### Common problems

Every refusal carries a code. Most refusals come back to a handful of causes: a title that
is too long or still carries the brand, a main image that is blurred, too small or not
clean, packaging or a logo in another image, a description that is missing or carries a web
link, a colour or scope of delivery attribute that says nothing, an energy label that did
not go up as PDF, or mixed German and Spanish attributes. Fix the field the report names and
import again.

The current list of codes and what each one means sits in your own back office under "My
Inventory", then "Import from file", then "Documents". Not sure what a code means? Ask us in
the chat.

### FAQ

#### Why is my energy label not visible?

Either it went up in another format than PDF, or the energy efficiency attribute that belongs
to it is empty. Fill the class or scale attribute of the same version as your label.

#### Can I delete an image or an attribute value?

You can change images and attribute values, but not delete them, and a new image only takes
effect under a new URL. Plan a correction as a replacement.

#### What do I do with attributes marked (ES)?

Leave them alone. They belong to the Spanish storefront, and MediaMarkt asks you to ignore
them on the German one. One exception: if a product comes back with code LDE, select "Global"
under "Context" and remove every entry for attributes with identifier (ES).

### Related

- [Sell on MediaMarkt Germany: the application](https://e-tailize.com/help/marketplaces/sell-on-mediamarkt-germany-application/)
- [Sell on MediaMarkt and Saturn](https://e-tailize.com/help/marketplaces/sell-on-mediamarkt-and-saturn/)
- [Content rules for MediaMarkt Netherlands and Belgium](https://e-tailize.com/help/marketplaces/content-rules-for-mediamarkt-netherlands-and-belgium/)
- [Get a product live: validate and list it](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Content rules for MediaMarkt Netherlands and Belgium
URL: https://e-tailize.com/help/marketplaces/content-rules-for-mediamarkt-netherlands-and-belgium/
Category: Marketplace guides
Last verified: 2026-09-07

The MediaMarktSaturn Benelux content rules: languages, titles, device type, images, energy labels and the three product statuses.

### Before you start

MediaMarktSaturn Marketplace Benelux runs on Mirakl and has two storefronts with their own
language rules: Marketplace NL and Marketplace BE. On Marketplace NL every attribute is in
Dutch (nl_NL). On Marketplace BE every attribute is needed twice, in French (fr_BE) and in
Dutch (nl_BE), and the Dutch and the French description have to say the same thing. Content
that is already approved on NL can be reused for the Dutch fields on BE.

A product and an offer are two different things. A product always carries a product name,
images, a description and a Product_ID or EAN. An offer always carries a condition, new or
refurbished, a price and a stock quantity.

Which attributes are required differs per category. Open the product content page in Mirakl,
click edit and read the attribute name: an asterisk behind it means the attribute is
required.

> [!NOTE]
> The EU Responsible Person details are legally required under the GPSR. Of those fields
> only Additional Address Details may stay empty.

### Common problems

#### The title on the webshop is not what you typed

Fill only the model or product name in Title. MediaMarkt adds the brand, the device type and
the colour to the title on the webshop itself, so anything you repeat there ends up double.
Check your titles and your categorisation on the webshop once you are live. The title of a
smartphone case is the exception: the product name, then geschikt voor, then the device
model it fits.

#### The device type is too specific

Device Type is a short, generic, singular noun in the language of that storefront. So
Oordopjes instead of Draadloze oordopjes, and Light tube instead of Light Tube 125 cm (Wit).
It is added to the title on the website and it drives visibility next to the category you
picked.

#### The description gets your account suspended

A description is about the product and about nothing else. Discount codes, coupon codes,
inappropriate language and any mention of other websites or social media lead to automatic
suspension. Links, emojis and customer service e-mail addresses do not belong there either.
HTML is allowed and is the only way to get formatting through to the website. Scope of
delivery works the other way around: a short list of what is in the parcel, no HTML, and
capitalised properly.

#### The main image is rejected

The main product image is at least 1000 by 1000 pixels, otherwise the data systems reject
it. If your products come in through a file import, give a URL that ends in .png or .jpg. A
mobile application is never shown as the main product image.

#### The energy label is missing

Electrical appliances need both the Energy Label and the Energy Datasheet, called
Productinformatieblad in Dutch and Fiche d'information sur le produit in French. Both come
from EPREL, the European Product Registry for Energy Labelling. A label from another
country, the UK for example, is not accepted, and a technical document or a page from a user
manual is no substitute. It applies to a fitted oven, washing machine, dishwasher,
television, wine storage and cooling cabinet, monitor, cookers, hoods, cooling combi,
American side by side, freezer and chest freezer, refrigerator and washer dryer.

#### The EAN turns into a number like 5.46548E+11

Excel reads an EAN of thirteen digits as a number and reformats it, your data is corrupted
and the product is not created. Select the column with your EAN values, open Format Cells,
pick Custom on the Number tab, delete the General setting and type a zero thirteen times as
the Type.

### FAQ

#### What do the three product statuses mean?

In the Catalog Manager a product always carries Validation, Acceptance and Synchronization.
Validation is computed on import: Valid data, Invalid data, Pending media or Not computed.
Acceptance is the marketplace team judging whether the product may be sold: New, Changes
required, Pending verification, Rejected or Accepted. Synchronization says whether the
product reached their system: Synchronized, Not synchronized or Synchronization error.

#### My product sits on Pending media, what now?

The marketplace team rejected it on data quality. Hover your mouse over the question mark to
read the rejection reason, update the source product data sheet, and the catalogue team
reviews the product again. Rejected is something else: that product is not reviewed a second
time.

#### How do I group variants of one product?

With a Variant Group Code, the attribute ATTR_PROD_MP_VariantGroupCode in the operator
template. Give every variant the same code and Mirakl links them as a family. The attribute
only appears when you generated the template with the optional attributes included, and
variants only work once MediaMarkt configured variant creation for your categories.

#### My brand is not in the list

Brand is a value list. A brand that is not registered in their platform configuration has to
be added on their side, so ask your partner manager to do that before you upload.

#### What does a refurbished product need?

Always the original EAN of the new product, so your refurbished offer is matched with that
product. New or refurbished itself is part of the offer, not of the product.

### Related

- [Sell on MediaMarkt and Saturn](https://e-tailize.com/help/marketplaces/sell-on-mediamarkt-and-saturn/)
- [Sell on MediaMarkt Germany: the application](https://e-tailize.com/help/marketplaces/sell-on-mediamarkt-germany-application/)
- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Content rules for METRO and Makro
URL: https://e-tailize.com/help/marketplaces/content-rules-for-metro-and-makro/
Category: Marketplace guides
Last verified: 2026-09-07

What METRO asks of your product content: the GTIN, the product name, the description, the key features and the images.

### Before you start

METRO and Makro run one marketplace for professional buyers, with a storefront per country.
The rules below are METRO's own. One METRO connection pushes to one destination market, so
you write in the language of that market.

Pick your category at the lowest level of METRO's category tree. Which fields are mandatory,
which values they accept and which type they hold all come from the category definition.
e-tailize checks your content against that definition before anything leaves, so content
that breaks a rule is stopped here and not at METRO.

### Steps

1. Give every product an EAN. e-tailize fills METRO's "GTIN" column from that EAN, and the
   METRO tab holds no MPN field, so a product without an EAN cannot go to METRO through
   e-tailize.
2. Keep the product name within 150 characters of plain text. HTML is not supported here.
3. Order the words in that name the way METRO asks: manufacturer, product type, series,
   further specifications, then the MPN. "Apple iPhone XS 64GB, silver" beats
   "iPhone XS Silver 64GB".
4. Fill "Manufacturer" within 100 characters. METRO uses it to identify the product and does
   not show it on the storefront.
5. Fill the brand as a separate value, spelled and capitalised as it should appear. This is
   the one your customers see.
6. Write the description within 4000 characters. Basic HTML is supported, namely `<p>`,
   `<ul>`, `<ol>`, `<li>`, `<span>`, `<br>` and `<b>`.
7. Keep out of that description: prices, price recommendations and discounts, the shipping
   method, delivery times, warranty periods, certificates and test seals, links, pictures and
   videos, the contact details of your own shop, and mentions of other models, colours or
   sizes. Bullet symbols are rejected.
8. Add up to five key features, each a whole sentence in the language of the market, as plain
   text within 200 characters. They summarise the description, so no keyword lists.
9. Add at least one image and at most ten, each a .png or a .jpg of at least 393 by 393
   pixels and at most 20 MB.
10. Give every image a public link that starts with https and does not redirect. A link on
    Google Drive or Dropbox is not supported.
11. Put the product itself on the first image, on a white or a transparent background,
    without a logo, a watermark or a price on it. Lights may also have a black background.
12. Show a different view on every following image, and never a placeholder.
13. Validate the products, then list them.

### What happens next

What passes the check goes to METRO as a product upload. METRO reviews an upload by hand, so
the verdict does not come back straight away. The result comes back per row, with the field
and the GTIN that caused it.

Images, size and brand are not kept per market. METRO takes them from your last successful
upload and shows them in all your METRO markets. The name, the description and the key
features do stay per market.

### Common problems

A mandatory field without a value reads "Field value 'Brand' is required for this product",
with the name of the field the category definition asks for. Map that field in your METRO tab
or fill it on the product itself.

A value the category does not accept gives a message that "does not comply with the expected
list", followed by the values it does accept. Text over its maximum gives one about "the
expected max length", with the number for that field, and a sixth key feature is refused the
same way on the count.

When the whole submission stops with "Listing content does not comply with category
requirements. Please update the mapping and try again!", nothing was uploaded. Under that
line stands one message per failing field per product.

### FAQ

#### Where do the mandatory fields of my category come from?

From METRO. Pick the category at the lowest level of the tree, and e-tailize reads the
mandatory fields, the accepted values and the field types of that category from METRO's
category definition.

#### METRO says I may send a manufacturer and an MPN instead of a GTIN. Can I do that here?

No. That is METRO's own rule for its upload file, and e-tailize does not offer that route:
the METRO tab has no MPN field, and e-tailize fills METRO's "GTIN" column from the EAN of
your product. So give the product an EAN first.

#### My upload is reserved for a manual review. What do I change?

Nothing. "Listing has been reserved for a manual review by MetroMakro Product Data Team" is a
wait state, not a fault in your data. List the same content again later to see the outcome.

### Related

- [Sell on METRO and Makro](https://e-tailize.com/help/marketplaces/sell-on-metro-and-makro/)
- [METRO makro listing errors and the manual review](https://e-tailize.com/help/marketplaces/metro-makro-listing-errors-and-the-manual-review/)
- [Read the listing status and errors](https://e-tailize.com/help/listing/read-the-listing-status-and-errors/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Content rules for Obelink
URL: https://e-tailize.com/help/marketplaces/content-rules-for-obelink/
Category: Marketplace guides
Last verified: 2026-09-07

The image rules Obelink sets for your products, and where you meet them on the Obelink tab in e-tailize.

### Before you start

Obelink publishes one set of product content rules, and they are all about your images.
Meet them and Obelink can market your products, make your brand more visible to its
customers and lift how your products perform. Miss them and your product does not appear on
the website of Obelink.

Obelink also reserves the right to remove images that do not match its values, so an image
that gets through today can still come down later.

You decide which images Obelink gets on the Obelink tab of your product.
[Sell on Obelink](https://e-tailize.com/help/marketplaces/sell-on-obelink/) covers the connection and the listing flow itself.

### What happens next

Fix the images first, then take the normal route: click "Validation" in the left sidebar,
pick the Obelink connection, open the category of your product under "Select marketplace
category" and click "Validate products", then choose "Validate only" or "Fill mandatory
fields & validate". Next click "Listing", pick the Obelink tile and click "List content",
followed by "List offers" once the content is through.
[Get a product live: validate and list it](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/) walks through both screens.

### Common problems

#### The main image does not stand on its own

The main image stands on its own on a white background. Upload your set with "Upload
images" on the Obelink tab, then tick "Choose as main image" on the picture that has to
lead. The caption under the row reads "Select the main image".

#### There are fewer than 2 or more than 6 images

Obelink takes a minimum of 2 and a maximum of 6 images per product. Remove what you do not
need with "Delete this image", or point the images field of the tab at the set you do want
to send.

#### An image carries a logo or a slogan

Do not add logos, branding or promotional slogans to the images. A product whose images
carry one does not meet the conditions of Obelink, and a product that does not meet them
stays off their website.

#### An image carries a shadow

None of the images carries a shadow. That rule covers every image you send to Obelink, not
just the main one.

#### e-tailize asks you to set the primary image

Adding a new tab while the tab you have open has images but none marked as the main one
stops you with "Please set the primary image.", and the dialog for the new tab does not
open. Tick "Choose as main image" on one of the images and add the tab again. When the
product itself has images too and none of them is the main one, adding the tab again gives
"Please update the product to include a primary image before proceeding." Set a main image
on the product as well.

### FAQ

#### Does e-tailize check these image rules for me?

No. Validation checks your product data against what the marketplace requires, before
anything is sent. Whether an image stands free on a white background is the judgement of
Obelink, so a product can pass validation in e-tailize and still be refused there.

#### Can I give Obelink other images than my other channels?

Yes. Images you upload on a marketplace tab go to that marketplace only, and your main
product keeps its own set.
[Import into a PIM tab and use images per marketplace](https://e-tailize.com/help/pim-tabs-and-mapping/import-into-a-pim-tab-and-use-images-per-marketplace/) shows how to point a tab
at your own image fields instead.

#### What do I do when Obelink removes an image?

Replace it on the Obelink tab with an image that carries no logo, no branding or slogan and
no shadow, and that stands on its own on a white background when it is the main image. Then
list the content again. Sending the same set a second time changes nothing.

### Related

- [Sell on Obelink](https://e-tailize.com/help/marketplaces/sell-on-obelink/)
- [Import into a PIM tab and use images per marketplace](https://e-tailize.com/help/pim-tabs-and-mapping/import-into-a-pim-tab-and-use-images-per-marketplace/)
- [Get a product live: validate and list it](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Content rules for Shop Apotheke
URL: https://e-tailize.com/help/marketplaces/content-rules-for-shop-apotheke/
Category: Marketplace guides
Last verified: 2026-09-07

The Shop Apotheke rules for identifiers, titles, attributes, images and descriptions, and where to check them yourself.

### Before you start

Shop Apotheke is the online pharmacy of Redcare Pharmacy and carries both names. It runs on
Mirakl, the software behind most retailer marketplaces we connect, so your products travel
to it as an import and come back as a report per row.

Two things to know about these rules. The full content guide of Shop Apotheke is not
public: it lives in your own Mirakl back office. What follows is the shape of what they ask,
so verify the exact attributes of your categories there before you list.

Shop Apotheke expects your content in the language of the storefront you connect. The
wizard offers "Austria", "Belgium (Dutch)", "Belgium (French)", "Germany" and "Italy".

### Steps

1. Click "Validation" in the left sidebar and pick the Shop Apotheke tile.
2. Click "Add missing PIM tabs" on every category you sell there. The button opens the first
   product without a tab and puts the "PIM tabs" window on top of it.
3. Keep "All products in this category" in that window.
4. Pick the Shop Apotheke connection.
5. Choose the marketplace category.
6. Answer "Would you like to translate?". Yes makes you pick the language in "Select
   Language" and accept the terms, so answer Yes when your content is not in the language
   of your storefront.
7. Answer "Would you like to enrich  with AI?". "Next" stays off until both questions carry
   an answer.
8. Click "Next" to open the mapping step.
9. Map the mandatory and the optional fields.
10. Click "Create tab". Every product in that category then gets the tab that carries these
    fields.
11. Fill the mandatory fields on those tabs, then click "Validate products" and pick "Fill
    mandatory fields & validate" or "Validate only".
12. Click "Listing" in the left sidebar and pick the same tile.
13. Select your validated products and click "List content".
14. Click "List offers" once the content is through.

> [!NOTE]
> The Validation screen shows only the categories that already carry a Shop Apotheke tab.
> Without a single tab you create the first one on the product itself: "Products", "Edit",
> "Add new".

> [!WARNING]
> The marketplace category you pick in that window is permanent. It cannot be changed once
> the tab exists.

### What happens next

Shop Apotheke reads your products through Mirakl, so a product that our validation accepts
can still be refused on one field. The error report comes back per row and the rows fall
into families: a missing mandatory attribute, an invalid EAN, an unknown category and an
image that cannot be reached. Fix them by family rather than row by row, see
[Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/).

### Common problems

#### The identifier is missing or refused

Every product needs a unique identifier such as an EAN or an ISBN. Shop Apotheke reads the
GTIN as its main identifier, in the 14 digit form. Pharma fields, the form a medicine comes
in for example, are mandatory in the medicinal categories.

#### The title is refused

A title carries the brand name, the product name and the details that identify the item,
such as the quantity or the specification. Special characters are not allowed. A CBD
product is named as the brand, the product name and the CBD content, and the CBD content
attribute is mandatory.

#### A mandatory attribute is empty

Attributes such as ingredients and quantity have to be filled in correctly, and the beauty
and care categories lean on them hardest. An empty attribute is the most common line in an
error report.

#### The main image is refused

The main image shows the product and nothing else, so no labels, no fruit and no flowers
around it. It is square, at least 450 by 450 pixels, on a white background. You may add two
to seven supporting images that show the product in use or in an ambiance, within the same
size and format rules as the main image.

#### The description is refused

The description holds everything the customer needs to judge the product, and it stays
factual. No links to external websites, no redirects, no emoji and no special characters.
Simple HTML tags are allowed to give the text structure, and the short and the long
description both follow that rule.

### FAQ

#### Where do I find the current Shop Apotheke guidelines?

In your own Mirakl back office for Shop Apotheke. Their full guide is not published, so the
back office is where a changed rule appears first.

#### Which identifier do I use, EAN or GTIN?

Every product needs a registered unique identifier, an EAN or an ISBN. Shop Apotheke reads
the GTIN as its main identifier and expects 14 digits. Check in the back office which one
the category you sell in asks for.

#### Is Shop Apotheke the same as Redcare Pharmacy?

Shop Apotheke is the online pharmacy of Redcare Pharmacy and carries both names. It is one
marketplace, whichever name you meet.

#### Can I use HTML in the description?

Yes, simple tags to format the text. What is not allowed is a link to an external website,
a redirect, an emoji or a special character.

### Related

- [Sell on Shop Apotheke](https://e-tailize.com/help/marketplaces/sell-on-shop-apotheke/)
- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Get a product live: validate and list it](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)

## Content rules for Vente-unique
URL: https://e-tailize.com/help/marketplaces/content-rules-for-vente-unique/
Category: Marketplace guides
Last verified: 2026-09-07

What Vente-unique expects from your product data: its own categories, grouped sizes and colours, labels, and where the field rules stand.

### Before you start

Vente-unique sells furniture and home products, and you sell there beside its own range.
This article is about the product data you send to that channel. Connecting comes first, see
[Sell on Vente-unique](https://e-tailize.com/help/marketplaces/sell-on-vente-unique/).

Vente-unique runs on Mirakl, so your content leaves e-tailize through a PIM tab, a
validation, and then the listing screen.

> [!NOTE]
> e-tailize carries no fixed title length or description length for this channel. You can map
> up to 9 images per product here, the main image plus 8 extra image fields. The mandatory
> fields on the PIM tab say what has to be filled, and the current field rules stand in your
> own Vente-unique back office.

> [!WARNING]
> You pick the Vente-unique category while you create the PIM tab, and it cannot be changed
> once that tab exists. Pick it carefully.

### Steps

1. Click "Products" and then "Edit" on the product you want on Vente-unique.
2. Click the "Add new" tab at the end of the tab row.
3. Choose the scope. "All products in this category" is preselected and creates the tab
   for every product in that category at once, so pick "Just this product" if you only
   want this one.
4. Pick Vente-unique as the marketplace.
5. Choose the Vente-unique category in "Select category". The categories come from the
   marketplace itself.
6. Set translation on or off for the country store you sell in.
7. Map your fields and click "Create tab".
   [Create or delete a PIM tab](https://e-tailize.com/help/pim-tabs-and-mapping/create-or-delete-a-pim-tab/) walks the whole wizard.
8. Click "Validation" in the left sidebar and pick the Vente-unique tile. The card of that
   category is there now.
9. Click "Add missing PIM tabs" on that card, so the other products in the same category
   get their tab too. The button is off when every product in the category already has a
   tab.
10. Keep the sizes and the colours of one product grouped together, because Vente-unique
    asks for grouped variants rather than a separate product per size.
11. Record the labels your product carries. Vente-unique certifies on criteria such as organic
    cotton, recycled materials, sustainably managed forests, PEFC, Certipur, Oeko Tex Standard
    100, Made in France and Made in Europe.
12. Fill every remaining mandatory field on the tab.
13. Click "Validate products" on the card and pick "Validate only", or pick
    "Fill mandatory fields & validate" to have e-tailize fill the gaps first. The button
    stays grey while nothing on that card waits on mandatory fields or validation.
14. Click "Listing", pick the Vente-unique tile, select your validated products and click
    "List content".
15. Click "List offers" once the content is through.

### What happens next

Your content lands in the Vente-unique catalogue first and your offer attaches to that entry,
which is why the two buttons run in that order. What they do not accept comes back on the
listing screen with the EAN, the field and the value it refused.

Content is not the whole story here. Vente-unique also expects stock that is up to date,
short lead times with more than one delivery method, tracking links your customer can really
click, and customer service in French.

### Common problems

#### The category on the tab is wrong

The marketplace category is fixed the moment the PIM tab exists, so you cannot set another
one on that tab. Delete the tab and build a new one with the right category: click "Products",
"Edit" and the cross on the tab for one product, or click "Validation", select the category
and use the trash icon for the whole category. Deleting a PIM tab does not take the product
off the marketplace, and you cannot undo it.

#### Sizes and colours arrive as separate products

One product per size is what they ask you not to do. Group the variants in your data before
you validate.

#### A mandatory field is empty

A validation error stops the product inside e-tailize, before anything is sent. A listing
error comes back from Vente-unique after "List content".
[Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/) walks through both.

#### The images or the wording do not fit their charter

Vente-unique asks merchants to respect its visual charter and its labels. That charter is not
in e-tailize, so compare your images and your product text with the guidelines in your back
office.

### FAQ

#### How long may a title or a description be?

We do not carry a length for this channel. The field rules live in your Vente-unique back
office, which is where a changed rule shows up first.

#### Do I need separate content per country?

One connection carries one country store, so a second country is a second connection with its
own key and its own "Store Id". Each connection gets its own PIM tab, and a PIM tab
translates your content into the language that marketplace needs.

#### Which of my products fit Vente-unique?

Home related products. The categories you can pick sit in "Select category" while you create
the tab, and they come from Vente-unique itself. Vente-unique picks the merchants that sit
beside its own range, so apply and wait for their decision.

#### Does e-tailize check my content against the Vente-unique rules?

Validation checks the fields e-tailize knows for the channel and stops a product with a gap
in it. It does not judge your photography or your wording against their charter, so that
check stays yours.

### Related

- [Sell on Vente-unique](https://e-tailize.com/help/marketplaces/sell-on-vente-unique/)
- [Connect a Mirakl marketplace](https://e-tailize.com/help/connections/connect-a-mirakl-marketplace/)
- [Get a product live: validate and list it](https://e-tailize.com/help/validation/get-a-product-live-validate-and-list/)
- [Fix validation and listing errors](https://e-tailize.com/help/validation/fix-validation-and-listing-errors/)